Writings November FI213 Mika Wiebe

P. 83, ex. 6

Dear Conor Gappisch,

I recently stayed a while in your hotel and wanted to give a report on my visit, because I was not
amused with it. After I arrived at the hotel, I had to wait 45 minutes to get into my room because of
the reception was not recorded into your data bank. Moreover, the meeting room, where I wanted
to discuss with my clients was booked two times at the same period. Alternatively, we had to meet in
a much smaller room which was too tight for us. After the meeting I wanted to take a shower but the
towels were still wet from the guests before me. As I complained to the room service about my
problem, they meant their hotel policy is based on “environmental reasons”. I really do not think I
would recommend this hotel anybody.

Your sincerely

Mika Wiebe

P. 73. ex. 4

Dear Mr Burr,

Thank you for your fax you sent. Of course, we would like to help you out with your demand. We
would like to offer you a 10% discount for your booking, if it lasts at least 2 years. Additionally, we
would not recommend you to book the W1, because you would need two spaces get 100m² which
costs more. Moreover, it has poor access and bad parking conditions. A better alternative would be
the circular storage. It has the following features:

- It costs only two thirds of the W1.

- Location is in the center of the city, which is a 30 minute drive from Brown and Burr.
- Access for the lorries is just as the parking condition superior.
- The facility was recently build and has the newest technology, so the CCTV and securities
firm check is once per night.

A visit for both of the option could be arranged. I am looking forward from hearing you!

Yours sincerely

Spacesaver