Đề TOEIC số 2

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The
entire Listening test will last approximately 45 minutes. There are four parts, and directions are given
for each part. You must mark your answers on the separate answer sheet. Do not write your answers in
your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test
book. When you hear the statements, you must select the one statement that best describes what you
see in the picture. Then find the number of the question on your answer sheet and mark your answer.
The statements will not be printed in your test book and will be spoken only one time.
Statement (B), “They are sitting at a table,” is the best description of the picture. So you should select
answer (B) and mark it on your answer sheet.
1.
TEST 2
2.
▶▶▶GO ON TO THE NEXT PAGE

3.
4.
5.
TEST 2
6.

PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question
or statement and mark the letter (A), (B), or (C) on your answer sheet.
17. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.

PART 3
Directions: You will hear some conversations between two or three people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best response to
each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be
printed in your test book and will be spoken only one time.
TEST 2
32. What are the speakers discussing? 38. What type of business do the speakers most
(A) An itinerary likely work in?
(B) A sales goal (A) Newspaper
(C) A company conference (B) Publishing
(D) A short trip (C) Advertising
(D) Web site manufacturing
33. Why is the woman not able to come?
(A) She is visiting his brothers. 39. What does the man suggest that they do?
(B) She is working on weekends. (A) Set up online ordering
(C) She is going out of town. (B) Open another branch office in Asia
(D) She is expecting guests. (C) Advertise their products online
(D) Hire more Web designers
34. What does the woman tell the man?
(A) There is no more room available. 40. What will happen next week?
(B) The beach is wonderful. (A) A new book exhibition will be held.
(C) She will go there next summer. (B) A presentation will take place.
(D) The company will experience excellent (C) A contract for the publication will be made.
sales growth. (D) A new shipping company will be hired.

35. What kind of company do the speakers most 41. What kind of company is the man most likely
likely work at? applying to?
(A) An event company (A) A financial institution
(B) A landscaping company (B) A business consulting firm
(C) A camping company (C) A real estate agency
(D) A property development company (D) An engineering firm
36. Why can’t the woman work on Friday? 42. How did the man know the position would be
(A) She will leave for camping. open?
(B) She has to spend time with her family. (A) From a colleague
(C) She has an interview for her new job. (B) From a press release
(D) She has a dental appointment. (C) From an online job advertisement
(D) From the current head researcher
37. What does the woman mention about
Mr. Winston? 43. What will the company provide for the man?
(A) He will arrive late on Friday. (A) Traffic information
(B) He cannot work overtime. (B) Personnel records
(C) He needs to leave the office earlier. (C) An interview schedule
(D) He has to work the night shift. (D) Incidental expenses
44. Where do the speakers most likely work? 50. What are the speakers talking about?
(A) At a hospital (A) Entertaining visitors
(B) At a manufacturing plant (B) Traveling to Seattle
(C) At a catering company (C) Going on a business trip
(D) At a department store (D) Buying some tickets
45. What does the man imply when he says, 51. Where does the woman want to go?
“Please give us some help”? (A) To the airport
(A) He doesn’t have time to buy dishes. (B) To the municipal garden
(B) He needs some help to achieve his (C) To the Statue of Liberty
goal. (D) To the Mexican Embassy
(C) He thinks more staff members should
be hired. 52. What is the man going to do next week?
(D) He believes the driving directions are (A) Go to Seattle
incorrect. (B) Cancel a visit
(C) Travel to a foreign country
46. What will the woman most likely do next? (D) Purchase a tour package
(A) Repair a delivery truck
(B) Provide detailed information
(C) Use a corporate credit card 53. What is the woman preparing for?
(D) Send an employee to a store (A) A training session
(B) A job interview
(C) A safety inspection
47. What is the woman going to do tomorrow? (D) A new product demonstration
(A) Contact a client
(B) Schedule a board meeting 54. Why does the man say, “No problem”?
(C) Do her research (A) He wants to take some time off.
(D) Give a presentation (B) He approves of the woman’s proposal.
(C) He is offering to help the woman.
48. What is the woman’s problem? (D) He has no problem with his colleagues.
(A) She got a flat tire on her way to work.
(B) She has been given less time. 55. What will the man most likely do next?
(C) She lost her presentation materials. (A) Cancel a meeting
(D) She stopped taking her medicine. (B) Check some equipment
(C) Call the security office
49. What will the woman probably do next? (D) Discuss a new presentation
(A) Practice a speech
(B) Approve a new medicine project
(C) Prepare a contract
(D) Meet the vice president in person
56. Who most likely is the woman? 62. What event are the speakers discussing?
(A) A real estate agent (A) An awards ceremony
(B) A personnel director (B) A local job fair
(C) A hotel manager (C) A company lunch
(D) A college professor (D) A grand opening
TEST 2
57. What does Mr. Gibson say he did two 63. What does the man imply when he says,
years ago? “The weather’s been so nice”?
(A) He sold many properties. (A) He would like more vacation time.
(B) He was promoted to hotel manager. (B) He wants to plan an outdoor event.
(C) He obtained a master’s degree. (C) He wants to take advantage of a
(D) He received a prestigious award. beautiful day.
(D) He expects the weather will change
58. What does Mr. Gibson want to do next tonight.
year?
(A) Submit a job application 64. What does the woman offer to do?
(B) Register for a course for employees (A) Reschedule a company outing
(C) Rent some hotel rooms (B) Install a new audio-visual system
(D) Enhance his personal development (C) Contact a colleague
(D) Purchase new office chairs
59. What are the speakers talking about?

(A) Repairing a damaged equipment
(B) Operating a machine
(C) Calling a technician
(D) Organizing a demonstration
60. According to the man, what is the

advantage of the equipment?
(A) It doesn’t make any noise.
(B) It is very easy to operate.
(C) It is very energy-efficient.
(D) It is ergonomically designed.
61. How did the man learn to use the

equipment?
(A) He used the same type of machine.
(B) He learned it from his co-worker.
(C) He went to a product demonstration
before.
(D) He watched a video instruction manual.

MARKET SHARE
Stage
Section 1 Section 2 Section 3 Section 4

■DELL ELECTRONICS
General Media VIP General ■CHEESE COMPUTER
■MANDOO COMPUTER
■PARK TECHNOLOGIES
65. Look at the graphic. Where was Mr. Porter’s
original seat?
(A) Section 1
(B) Section 2
(C) Section 3
(D) Section 4 68. What are the speakers talking about?
(A) A budget problem
66. According to the woman, what did the section (B) A market change
head do for the client? (C) An accounting mistake
(A) Provided some office furniture (D) A company acquisition
(B) Changed the show time
(C) Gave him a better seat 69. Look at the graphic. Where do the speakers
(D) Picked him up at the local airport most likely work?
(A) Dell Electronics
67. Why should the man go back to his car? (B) Cheese Computer
(A) To pick up another client (C) Mandoo Computer
(B) To get his ticket for the event (D) Park Technologies
(C) To get some important documents
(D) To park his car in another garage 70. Why does the man say he is not convinced?
(A) Many employees have been laid off.
(B) Sales at some competitors are increasing
sharply.
(C) Some foreign investments have been
canceled.
(D) A company’s profits are not as good as
expected.
PART 4
Directions: You will hear some short talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each short talk. Select the best response to each question
and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test
book and will be spoken only one time.
TEST 2
71. What did Mr. Johnson apply for? 74. What does the speaker say will take place
(A) A work visa tomorrow?
(B) An identification card (A) An orientation
(C) A passport (B) A building inspection
(D) Permanent residency (C) An evacuation drill
(D) A factory tour
72. What does the speaker say about
Mr. Johnson’s application? 75. What does the speaker imply when she says,
(A) It will be returned. “I know you might be a little annoyed by this
(B) It will be processed. inspection”?
(C) It arrived late. (A) The inspection is being unexpectedly
(D) It is not complete. conducted.
(B) Some drills are not functioning properly.
73. How can Mr. Johnson check the status of his (C) An shocking accident has happened.
application? (D) Strict standards have been imposed in
(A) By sending an email assessing employees.
(B) By calling Ms. Morgan
(C) By accessing a Web site 76. According to the speaker, what will
(D) By visiting the immigration office employees do this afternoon?
(A) Conduct a practice evacuation
(B) Learn their evacuation routes
(C) Go on a factory tour
(D) Discuss work assignments

77. Where would the message be heard? 83. What is the topic of the message?
(A) On the radio (A) A grocery store opening
(B) On the telephone (B) An imposition of a fine
(C) At a meeting (C) A sanitary inspection
(D) At a restaurant (D) A newly released kitchen appliance
78. Why is the establishment going to be 84. What does the speaker mention?
closed today? (A) A cooler is broken.
(A) A renovation will be made. (B) The basement is leaking.
(B) Weather conditions will be poor. (C) The pool needs repairing.
(C) A national holiday has been scheduled. (D) The food is too cold.
(D) A private banquet has been reserved.
85. What does the speaker say about
79. What does the speaker say will happen Ms. Watson?
tomorrow? (A) She is his supervisor.
(A) The weather will be clear up. (B) She will be fined 1,000 dollars.
(B) A new menu will be released. (C) She will return next week.
(C) A celebration party will begin. (D) She expects to meet with the
(D) There will be a delayed opening. restaurant owner.

80. Why is the speaker calling? 86. What is the subject of Mr. White’s book?
(A) To call in sick (A) Living healthy
(B) To report a mistake (B) Making a film
(C) To ask for some detailed information (C) Preventing a disease
(D) To explain an employee transition plan (D) How to be a famous entertainer
81. What does the speaker mean when he 87. According to the speaker, what does
says, “But he had a car accident this Mr. White offer on his Web site?
morning”? (A) Movie clips
(A) He can’t train Ms. Winston. (B) Diverse excercise methods
(B) He won’t be able to attend an event. (C) DVDs for sale
(C) He has covered all his medical costs. (D) Recent success stories
(D) He has recently worked a lot of late
nights. 88. What will probably happen next?
(A) The radio program will end.
82. What will the speaker do tomorrow? (B) A guest will speak.
(A) Meet with an employee (C) There will be a commercial break.
(B) Leave the company (D) Interview will take place.
(C) Get a report done
(D) Review a proposal
89. Who is the speaker?
Aurora Auto Repair Shop
(A) A business consultant
(B) A chef Service Charge
(C) A farmer
(D) A restaurateur Engine Oil Change $40
TEST 2
Side-View / Rear-View Mirror
90. What is the main topic of the talk? $50
Replacement
(A) Money management
(B) Adaptability Front / Rear Tire Change $90
(C) Local food
Front / Rear Bumper Repair $170
(D) Business relationships
91. What will the listeners do next? 95. What is the purpose of the call?
(A) Practice cooking (A) To place an order
(B) Make a presentation (B) To give directions
(C) Watch a video (C) To make an appointment
(D) Visit a farm (D) To report the completion of a job

96. What did the speaker find while working?
92. Why does the speaker say, “Few people
(A) A mirror was broken.
are capable of such an innovative
(B) A tire was flat.
design”?
(C) A bill was not fully paid.
(A) He wants to cancel a project. (D) Some replacement parts were out of
(B) He is commending some employees. stock.
(C) He is proud of his achievement.
(D) He suggests recruiting design experts. 97. Look at the graphic. How much will
Mr. Washington save?
93. According to the speaker, what will the
(A) $40
company do in September?
(B) $50
(A) Acquire another company (C) $90
(B) Participate in an event (D) $170
(C) Modify existing designs
(D) Announce an award winner
94. What does the speaker suggest the

listeners do?
(A) Come up with new designs
(B) Submit request forms
(C) Test-drive a new car
(D) Organize a corporate event

Feedback Survey
★★★★
Cleanliness
4 stars
★★★★
Location
4 stars
★★★★★
Staff friendliness
5 stars
★★★
Cost
3 stars
98. Who most likely is Ms. Lena Park?

(A) A hotel manager
(B) A fitness instructor
(C) A marketing expert
(D) An entrepreneur
99. What does the speaker say she is giving

the listener?
(A) A gift certificate
(B) A fitness magazine
(C) A product warranty
(D) A discount coupon
100.
Look at the graphic. Which category does
the speaker ask for additional information
about?
(A) Cleanliness
(B) Location
(C) Staff friendliness
(D) Cost
This is the end of the Listening test. Turn to Part 5 in your test book.
READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in your test
TEST 2
book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B),
(C), or (D) on your answer sheet.
101. Our company’s ------- will soon arrive in 105. If you do not feel comfortable attempting the
Denmark to present our newest project. auto repairs -------, don’t try to do them.
(A) delegate (A) you
(B) delegating (B) yours
(C) delegation (C) your
(D) delegated (D) yourself
102. According to a recent report, the sales rate 106. After a long time of consideration, Human
for cell phones ------- widely by region. Resources decided that most of the -------
(A) to vary were not suited for the job.
(B) have varied (A) selections
(C) varying (B) tasks
(D) varies (C) budgets
(D) candidates
103. Fortunately, ------- of our factories are able
to manufacture industry level steel. 107. Our company assures all of our clients a fast
(A) every -------, usually in two working days.
(B) all (A) delivering
(C) same (B) delivery
(D) whole (C) delivered
(D) deliverable
104. The representative from OFN ------- the
reporters about the newest release in the 108. ------- the article has been published,
conference hall. modifications are impossible to make, so
(A) briefed please make sure you edit your work before
(B) explained you submit it.
(C) assured (A) Under
(D) announced (B) When
(C) With
(D) What

109. For ------- information on the company’s 115. New machinery was ------- at the
customer service policy, please talk to one convention, but Croza Industries decided to
of our representatives. save its product until the very last day.
(A) more (A) displayed
(B) a lot (B) revised
(C) almost (C) worked
(D) hard (D) constructed
110. The heavy snowstorm made it impossible 116. Any construction ------- a building permit is
------- many employees to get to work on illegal.
time. (A) otherwise
(A) with (B) whereas
(B) to (C) more than
(C) from (D) without
(D) for
117. The news that Coach Vanmuyen ------- by
111. Since all of our employees can ------- speak the local football team didn’t surprise
Mandarin Chinese, we won’t need any anyone.
interpreters for our trip to China. (A) fired
(A) doubly (B) had fired
(B) undauntedly (C) had been fired
(C) overly (D) will have been fired
(D) fluently
118. The new communications policy allows
112. The La Quinta Resort ------- shipments a airports and train stations to provide -------
week before the conference begins. wireless Internet connections.
(A) accept (A) unlimited
(B) has accepted (B) uncontrolled
(C) will accept (C) unused
(D) accepting (D) unwarranted
113. Castalia is looking for an ------- qualified 119. The volunteers said that the assistance for
intern for its Washington office. the tornado victims had ------- their
(A) exceptionally expectations.
(B) excepting (A) exceeded
(C) exceptional (B) anticipated
(D) except (C) overdrawn
(D) meant
114. Dr. Brooke will continue working on several
key projects until the end of May, ------- 120. We need your ------- number, or else we
which time she will retire. cannot access your order.
(A) until (A) account
(B) with (B) accounting
(C) at (C) accounted
(D) beyond (D) accountable
121. There has been an ------- drastic change in 126. The new cell phone model Ms. Stanton
the world of fashion today with the release of wants to order is ------- out of stock due to
Viktor Koychenov’s new designs. an unusually large response.
(A) except (A) exceptionally
(B) exception (B) significantly
(C) excepting (C) shortly
TEST 2
(D) exceptionally (D) temporarily
122. The company is focusing on the 127. The Juvet Theater boasted about its newly
development of micro technology at the renovated structure and ------- space.
------- of its retail stores. (A) expanding
(A) expense (B) expanse
(B) fee (C) expansion
(C) toll (D) expanded
(D) price
128. The engineers on the research team have
123. Under this new law, any company that been ------- getting into disagreements.
manufactures or sells liquor is prohibited (A) frequently
------- advertising on television. (B) frequented
(A) for (C) frequency
(B) of (D) frequent
(C) from
(D) concerning 129. Once you are promoted to a senior position,
classified data will be ------- to you.
124. Everyone was ------- to find out the lab (A) familiar
could not produce any successful results. (B) accessible
(A) shock (C) kinder
(B) shocked (D) crucial
(C) shocking
(D) to shock 130. Although ------- on the team knew that they
would not succeed, they decided to proceed
125. Any ------- ideas or proposals will be with the project regardless.
considered to become the company’s next (A) everyone
projects. (B) whoever
(A) acceptability (C) whomever
(B) accept (D) whosever
(C) acceptable
(D) acceptance

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete the
text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 131-134 refer to the following e-mail.
April 26
Dear Mr. Yoon,
I will be returning to the office on Monday after visiting our eastern branches. Generally, the
branches are ------- well. However, I do have some concerns. The most prominent is ------- our
131. 132.
staff seems to have trouble communicating with the new international community. I would like to
propose a Spanish language in-house course and bonuses for employees who become -------
133.
in Spanish. -------. Could you start writing up a proposal? I’ll look over it when I get back in
134.
town.
Michelle Hardy
Manager, Union Trade
131. (A) hiring 134. (A) This year, we will open a branch office in
(B) functioning Windsor.
(C) advertising (B) This will allow us to maintain our
(D) offering reputation for excellent customer service
in the region.
132. (A) that (C) I am in charge of all communication
between the executives and our team
(B) though
members.
(C) as to
(D) I am planning to interview applicants who
(D) similarly
are fluent in a second language.
133. (A) technical

(B) available
(C) premium
(D) proficient
From: Monique Alvarez <malvarez@junofoundation.com>

To: Makoto Yoshida <myoshida@junofoundation.com>
Date: December 8
TEST 2
Subject: A request
Dear Mr. Makoto,
When you have some time, could you update the Partners page on our Web site? We -------
135.
large donations from several local groups at the banquet this weekend. -------. -------, I noticed
136. 137.
an error in the current listings that I’d like you to correct. Capstone Industries was listed as a
Gold partner but has ------- donated at the Silver level. When you add the new partners, could
138.
you check the donor levels of all the organizations? Thank you and see you at lunch.
Monique
135. (A) will receive 137. (A) In addition

(B) are received (B) Because
(C) received (C) Therefore
(D) receives (D) As a result
136. (A) Following is the current list of our foreign 138. (A) partially
branches. (B) sharply
(B) Our Web site is poorly designed in terms (C) only
of access speed. (D) briefly
(C) We should list them as supporters.
(D) We are planning to eliminate our donor
levels.

Questions 139-142 refer to the following letter.
March 21
Dear Ms. Songson,
Thank you for choosing the automatic payment option for your mortgage. ------- on April 17, a
139.
monthly payment of $1,932.00 will be deducted from your account ending in 8714. To cancel or
modify this service, please fill out the online form. The form can be found on the “Forms” tab on
your online account. -------. Until they are implemented, we will continue to withdraw your
140.
payment -------. If you have any questions, please call us at 1-800-347-4978 ------- have your
141. 142.
account number ready.
Sincerely,
Josiah Ferndale, Account Representative
139. (A) Begin 141. (A) immediately

(B) Began (B) carefully
(C) Beginning (C) automatically
(D) To begin (D) merely
140. (A) Any changes will take four to six weeks to 142. (A) before
take effect. (B) and
(B) When mailing your payment, allow two (C) yet
weeks for processing. (D) so
(C) We provide numerous Internet services
for our users.
(D) Customers don’t evaluate our prices in
isolation.
Questions 143-146 refer to the following notice.
From: General Management

To: All employees
Date: October 16
TEST 2
Subject: International expansion
Slamhouse Marketing, a successful new marketing firm, announced it will be expanding -------
143.
next year. The company plans to open branches in Europe, Latin America, and Asia by the end
of the year, a representative reported this morning. To support the new branches, Slamhouse is
starting a massive hiring campaign. The company hopes to staff each new office with 80% local
------- and 20% employees relocated from its original office. -------. Candidates are required to
144. 145.
have ------- three years of experience in the field, to speak English and the local language
146.
fluently, and to provide an extensive creative portfolio. Slamhouse expects to be very selective
in the hiring process.
143. (A) locally 145. (A) Our new marketing program will be used
(B) internationally as a valuable tool.
(C) nationally (B) The company will begin hiring next
(D) partly month.
(C) All current employees will be guaranteed
144. (A) recruited promotions.
(B) recruits (D) Our headquarters will relocate to Asia
next year.
(C) recruiters
(D) to recruit
146. (A) too much
(B) fairly
(C) no later than
(D) at least

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
From: Customer Service <csm@techwire.com>

To: Steve Lancaster <slancaster@hmail.com>
Subject: Re: Defective Stock
Date: June 3
Dear Valued Customer,
We wish to thank you for contacting us about an order you placed through our Web site. We
have your inquiry on record and after evaluating it, will respond to you by the next business day.
This is an automated response. Please do not respond to this message.
For future reference, please retain your reference number: 4615 82579.
Sincerely,
Customer Services
Techwire Computers
▲
147. Why was the e-mail sent? 148. What is Mr. Lancaster requested to do?
(A) To explain a refund procedure (A) Record a code number
(B) To inform a person of a delivery date (B) Reply to an e-mail
(C) To promote an online service (C) Order supplementary products
(D) To acknowledge a sent message (D) Contact a customer service hotline
Questions 149-150 refer to the following memo.
MEMO
To: Weekend staff

From: Human Resources
TEST 2
Date: June 22
Subject: Plans for the 4th of July
This year, the Independence Day, July 4th falls on a Saturday. We have already received a
record number of time-off requests for this day. Usually, the limit is 20% of the planned staffing
for the day, but we have already received requests from 42% of the planned staffing for that
particular day and 35% of the planned staffing for the following day.
We understand the desire to spend this national holiday with your friends and family and have
received approval to make an exception: All departments will be closed on Saturday, July 4. If
you are scheduled to work on this day, you will be asked to make up the 8 hours over the
course of the following week. Please make plans accordingly with your department manager.
You can work an extra 2 hours for 4 days or 4 hours for 2 days. Only the first 20% who asked to
take Sunday off will have their requests granted, per our usual policy.
Thank you for your assistance with and understanding of this matter, and have a happy
Independence Day!
149. What information is given in the memo? 150. On which day did 35% of the planned staff
(A) A temporary change to an office policy request time off?
(B) Party details for an upcoming holiday (A) June 22
(C) Procedures for requesting time off (B) July 4
(D) A permanent change to certain staff (C) July 5
schedules (D) July 6

Questions 151-152 refer to the following text message chain.
Kristy Boils
Where are you? You might be late for the movie. You promised not to be
1:20 P.M. late this morning.
1:25 P.M.
Joanne Wolf
I am in the area, but I can’t locate your house. I am on Oak Drive in front
of the convenience store, but I don’t know where to go from here.
Kristy Boils
I’m coming. It’s going to take me 5 minutes. Stay there until I find you.
1:27 P.M.
151. What is indicated about Ms. Wolf? 152. At 1:27 P.M., what does Ms. Boils most likely
(A) She will not make it to the movie. mean when she writes, “I’m coming”?
(B) She has never been to Ms. Boils’s house (A) She is going to the movies by herself.
before. (B) She is heading home.
(C) She does not know where she is. (C) She is going to the convenience store on
(D) She will be at Ms. Boils’s house in 5 Oak Drive.
minutes. (D) She is not going to the movies anymore.
Questions 153-155 refer to the following article.
Mui Ne - The new popular travel Web site, TravelYourWay, has angered the local coastal
town of Mui Ne. On the Web site, Mui Ne is not given its own section; instead, it is
grouped with the city Phan Thiet, over 20 kilometers down a highway. As a result, hotels
TEST 2
and attractions in Mui Ne are listed as being at least 20 kilometers from the city center.
— [1] —
The town council and business committee have written a formal petition asking for a
change to the Web site. “When first-time visitors are looking for accommodations, they
will not stay in a place they think is far outside town,” business leader Thi Hoang
commented. — [2] — “When repeat visitors are doing research, they are going to search
for Mui Ne, not Phan Thiet. If they don’t find it, they may choose another destination.”
— [3] — Mui Ne has long been a popular destination for Russian tourists and is now
attracting more Vietnamese and Western visitors. The town is especially worried as the
busiest season of the year starts in two months, and visitors are most likely already
looking for information. “It is vital that this error be corrected immediately,” the petition
states.
Missing one high season may force some of the small businesses in the area to close.
TravelYourWay did not respond to requests for comments. — [4] — The site debuted
three months ago and is already one of the leading travel Web site.
153. What has upset business owners in Mui Ne? 155. In which of the positions marked [1], [2], [3],
(A) Their hotels received poor reviews. and [4] does the following sentence best
(B) They were excluded from the national belong?
business bureau. “Tourism makes up 60% of Mui Ne’s
(C) Tourism to the area has decreased economy but only 15% of Phan Thiet’s.”
dramatically. (A) [1]
(D) Their destinations did not receive (B) [2]
accurate coverage on a Web site. (C) [3]
(D) [4]
154. What is NOT listed as a concern of Mui Ne
business owners?
(A) The high season is approaching.
(B) Tourists won’t be able to find Mui Ne in a
search.
(C) Many businesses are not listed at all.
(D) Some businesses may not survive the
loss of one season’s income.

Questions 156-157 refer to the following coupon.
Coupon Print Date: August 1
Luigi’s Italian Restaurant

3-Course Lunch Special - $7.95 (regularly $12.95)
Start off with your choice of salad or one of our daily soup options. Then, choose between
chicken fettuccine alfredo, lasagna, or chicken parmesan for your main course. Finish off the
dining experience with our famous tiramisu!
Dinner Special - Chef Luigi’s Tasting Menu $44.95 (regularly $64.95)

If you can’t decide what to order, this is the option for you! Enjoy a taste of over 20 items on
Chef Luigi’s menu. The menu changes nightly, so ask your server for details!
Coupon expires on September 1.
Please present an original copy of the coupon to your server at the time of ordering. Only one
coupon or discount permitted per table, per day.
156. What is indicated about the coupon? 157. What is NOT true about the lunch special?
(A) It is valid only at the Seattle location. (A) Appetizers are not included.
(B) All discounts require a minimum (B) It includes 3 menu items.
purchase. (C) The customer is permitted selection
(C) It is valid for one month. choices.
(D) It can only be used for parties of 2. (D) It is currently available at a reduced price.
Questions 158-160 refer to the following letter.
Casey’s Fine Furnishings

Morgan Anderson
3342 Elm Street, Charlottesville, VA 99243
TEST 2
September 3
Dear Ms. Anderson,
Thank you for visiting our showroom this past weekend. I enjoyed working with you and your
husband to help you find furniture suitable for your new home. According to my notes, you expressed
interest in the following items:
– the Kline Series Leather Sectional sofa - $3,200 (I know you were concerned about the dimensions,
so I have attached them to this letter for your reference.)
– the Savoy Series Walnut Entertainment Cabinet - $5,600 (These dimensions are also attached.)
– the Howard Collection Walnut Coffee Table with hidden storage - $550
As I mentioned, we are currently running a promotion that, should you purchase these items, you
would qualify for. For those customers spending a minimum of $9,000, we will provide 9 months of
0% interest financing*.
Please let me know if there is any further information I can provide to help you in your purchase
decision-making. All of my contact information can be found on the attached business card.
Sincerely,
Mike Evans
Sales Representative, Casey’s Fine Furnishings
158. What is the purpose of this letter? 160. What is NOT indicated about Ms. Anderson?
(A) To ask for contact information (A) She is currently married.
(B) To provide an invoice (B) She is a sales representative.
(C) To give furniture advice (C) She recently bought a house.
(D) To follow up with a customer (D) She is pricing new furniture.
159. What is NOT attached to the letter?

(A) Mr. Evan’s phone number
(B) Television storage unit sizes
(C) Measurements of a couch
(D) Product brochures

Questions 161-164 refer to the following online chat discussion.
Sandra Kinney Okay, guys. We need to upload the project by 6:00 P.M. What’s there
4:03 P.M. left to do?
William Mitchell We just need to make an index of all the sources we used for the
4:06 P.M. project.
Keith Issacs Can somebody gather all the sources and put them together? I spent
4:20 P.M. nearly two hours formatting the project.
Harvey Moritez I’ll do it. Send me all your sources, and I will arrange them
4:22 P.M. alphabetically.
Keith Issacs Awesome. I just sent them to you. In addition, how do you want me
4:25 P.M. to make the title page?
Sandra Kinney I couldn’t care less. You’ve made pretty good ones in the past, so I
4:26 P.M. trust you.
161. What does Ms. Kinney ask the group to do? 163. What did Mr. Issacs send to Mr. Moritez?
(A) Upload the project (A) The final version of the project
(B) Send her additional content for the (B) The index of the project
project (C) The title page of the project
(C) Finalize the project before submitting it (D) The sources for the project
online
(D) Write the plan for the next project 164. At 4:26 P.M., what does Ms. Kinney most
likely mean when she writes, “I couldn’t care
162. Why can Mr. Issacs NOT work on the index? less”?
(A) He already contributed a lot to the (A) She wants to put specific details on the
project. title page.
(B) He doesn’t have enough time to (B) She does not care about the project.
complete it. (C) She wants Mr. Issacs to do whatever he
(C) He doesn’t know how to alphabetically wants.
order it. (D) She thinks it would be better to put less
(D) He has a meeting to attend at 6:00 P.M. on the title page.
Questions 165-168 refer to the following article.
Work Under Way on Bike Paths

Kingston (April 16) – The district of Kingston is expanding and updating 7 of its 15 bike
paths. These enhancements have so far cost the district $2 million, which is equal to the
TEST 2
amount that the Kingston Public Works Department(KPWD) spends yearly on maintaining
and securing all the facilities under its administration. An additional $1 million is expected to
be spent before the restoration work is completed next month and will bring the total cost to
about $3 million.
However, the investment will not burden the city budget as the restoration project is funded
by the KPWD. In recent years, the city’s bike paths have increasingly attracted more local,
national, and international bike enthusiasts. This, as a result, has led to a steady growth in
income resulting from bike path donations, program and bike rental fees, sales at
surrounding gift shops, and other sources. In fact, last year’s profits totaled $1.5 million.
Consequently, the KPWD is now one of only a few departments in the country that can claim
to be financially autonomous.
The current project is the result of an in-depth study carried out early last year by the KPWD
and aimed at the quality and conditions of the city’s bike paths. As a part of the study, a
survey was conducted with 1,500 local bike enthusiasts. The respondents were asked to
evaluate the adequacy of the facilities and to suggest changes. The responses, along with a
project proposal, were then presented to the city council. After careful deliberation, the
council approved the implementation of the KPWD restoration project.
165. How much does it cost the KPWD to 167. How is the KPWD different from other similar
maintain the city’s bike paths each year? agencies?
(A) $2 million (A) It offers many different types of activities.
(B) $1 million (B) It operates the longest bike path network
(C) $3 million in the country.
(D) $1.5 million (C) It supports itself from profits generated.
(D) It is staffed mainly by volunteers.
166. What is expected to happen in May?
(A) Surveys will be conducted. 168. Who most likely provided suggestions
(B) A new bike path will open. before the current project began?
(C) Restorations will be completed. (A) Kingston residents
(D) New city council members will be (B) City council officials
selected. (C) Financial specialists
(D) City planners

To: Bernice Frank

From: Jake Renner
Subject: Upcoming Inspection
Date: February 10
Dear Mr. Frank,
As part of your business license application, one of our inspectors must conduct a thorough
inspection of your facility, including conducting interviews with a selection of your employees.
— [1] —
Your inspector will be Robert Magnum. You can call him at 223-4524 or e-mail him to schedule
your inspection. — [2] — He will go over the inspection process with you as well as any specific
requirements he may have regarding how many and which employees he will interview.
Once Mr. Magnum has taken you through this process, you can expect to hear back from the
review panel within 13 business days. — [3] — If you would like to appeal any of Mr. Magnum’s
findings, you can request one by contacting Sally Waters in my office at 223-4545. — [4] —
All the best,
Jake Renner
Chairperson, Business Licensing Department
▲
169. Why is Mr. Renner writing to Mr. Frank? 171. In which of the positions marked [1], [2], [3],
(A) They are business partners. and [4] does the following sentence best
(B) They are planning a trip together. belong?
(C) Mr. Frank has filed a complaint. “These events must take place before your
(D) Mr. Frank needs to know the details of a application can be submitted to the review
process. panel for approval.”
(A) [1]
170. Who should Mr. Frank contact to schedule a (B) [2]
visit? (C) [3]
(A) Jake Renner (D) [4]
(B) Robert Magnum
(C) The review panel
(D) Sally Waters
Questions 172-175 refer to the following notice.
CORE Health Club’s membership renewal period is quickly approaching. Please keep
TEST 2
in mind the following dates.
April 1 - May 1 Membership renewal period

May 15 Grand Opening of our massage therapy unit
May 15 - 31 Complimentary massage therapy services to all CORE members
June 1 CORE Physical Therapy Unit opens to the general public
More information regarding the massage therapy unit and the services it will
provide can be found on our Web site or at the front desk. Appointments for
complimentary services can be scheduled starting on April 1 once your membership
has been renewed. Your membership may be renewed at any time by re-signing
your contract at our front desk. If you choose not to renew your membership,
please ensure all your belongings have been removed from your locker by May 1.
Those items left behind will be disposed. If you have any questions or concerns,
please call us at 336-2225.
172. For whom is this notice most likely intended? 174. How should membership be renewed?
(A) Current members (A) In person
(B) Prospective members (B) On the phone
(C) CORE staff (C) Through the Web site
(D) Physical therapists (D) By credit card
173. When can a member start to receive 175. What will happen to personal belongings left
complimentary services? by those members who do not renew?
(A) April 1 (A) They will be mailed to the owner.
(B) May 1 (B) They will be thrown away.
(C) May 15 (C) A cleaning fee will be charged.
(D) June 1 (D) They will be sold.

Questions 176-180 refer to the following memo and e-mail.
To: All Department Heads

From Norma Rogers, Training Liaison
Subject: Missed Online Training
Dear Department Managers,
Did you miss the online training on February 28? Don’t despair! You can view the archived
online training sessions at any time before March 17. After the date, you need to personally
meet or e-mail our assistant manager.
Our archives enable you to watch and listen to the presentation, to read the participant
questions and discussion, and to access the accompanying resource materials. Our archive
technology allows you to navigate to specific parts of the presentation and pause the
presentation. This is an excellent way to view the presentation alone or with a group.
Archives are available one day after the live online meeting. You must register via the continued
training Web site to receive notification about and instructions for the archive. Use code
VLDWB2.
I look forward to seeing you soon!
Norma Rogers
Training Liaison
Harmett Industries
Phone: (303) 424-8173, Fax: (303) 424-0466, norma@harmett.com
▲
To: Mari Vanders <mvan@harmett.com>

From: Amanda Crank <acrank@harmett.com>
Date: March 18
Subject: Missed Opportunity
Dear Mari,
I have been away on maternity leave. I have been going through hundreds of e-mails now that I
have returned and came across the e-mail regarding the online training that occurred February
28. According to the e-mail, I just missed the opportunity to make up the online training. Is there
any way I can gain access to that training, especially in consideration of my unique
circumstances?
In addition, could you please let me know if there are any other required training sessions I may
have missed during my absence?
Thank you for your help with these matters!
TEST 2
Sincerely,
Amanda Crank
▲
176. What is the main idea of this memo? 179. What is suggested about Ms. Vanders?
(A) Certain employees are underqualified. (A) She was away on maternity leave.
(B) Certain employees didn’t get an (B) She reports directly to Ms. Crank.
educational experience. (C) She is the creator of the archives.
(C) Certain employees are conducting (D) She is an assistant manager at the
business improperly. company.
(D) Certain employees are under review.
180. What information does Ms. Crank request?
177. What is true about the referenced webinar? (A) Additional education sessions
(A) It can be found in a network folder. (B) Point of contact for the situation
(B) Copies will be sent via internal office mail. (C) Her payment information for February
(C) A makeup presentation will be in the (D) Policies regarding maternity leave
conference room.
(D) It can be accessed in an online database.
178. In the e-mail, the word “circumstances” in

paragraph 1, line 5, is closest in meaning to
(A) expectations
(B) qualifications
(C) situations
(D) activities

Questions 181-185 refer to the following Web page and e-mail.
http://www.flavorsoffernygrove.com/advertising
Home Contact Us Place Order Customer Reviews
An award-winning online magazine with thousands of followers, Flavors of Ferny Grove provides
visitors with dependable and detailed information about going out for food and dining in the
Ferny Grove area. We offer the following four patterns for advertising on our Web page.
Pattern 1 Pattern 2
This horizontal banner passes over the top of This small-pattern advertisement is inserted
our pages and is immediately viewed by into the middle of featured articles. Audio and
readers. Audio and photographs cannot be a single photograph can be combined with
added. text.
Pattern 3 Pattern 4
This vertical banner appears along the edges Our largest pattern, this half-page
of a featured article. Audio files and advertisement can combine multiple
photographs cannot be added. photographs and audio files with text.
To purchase advertising, contact Wong Lau at wong@flavorsoffernygrove.com.
From: Luis Miguel [luis@spanolbistro.com]

To: Wong Lau [wong@flavorsoffernygrove.com]
Subject: Advertisement for Spanol Bistro
Date: August 2
▲
Dear Mr. Lau,
I’m e-mailing you to inquire about placing one more advertisement with Flavors of Ferny Grove.
As I did previously, I would like to use a half page-pattern advertisement. Please use the same
audio file and text that were previously supplied, but this time I will provide you with three new
photographs of my newly refurbished bistro. For the details and the layout, I will let you and
your team determine the best way to maximize the advertisement. Please let me know about
the size requirements for submitting images.
Sincerely,
Luis Miguel, Owner

Spanol Bistro
▲
181. Where does Mr. Lau work? 184. What is suggested about Spanol Bistro?
(A) A restaurant food supplier (A) It is being redesigned by a famous stylist.
(B) An advertising firm (B) It recently won an award.
(C) A restaurant (C) It has used Flavors of Ferny Grove for
(D) A publishing company advertising before.
TEST 2
(D) It will offer discounts after renovations are
182. What is mentioned about pattern 1? completed.
(A) It is reasonably priced.
(B) It is very noticeable. 185. What is asked about the photographs?
(C) It can include the largest picture. (A) How big they should be
(D) It can be combined with audio files. (B) Who to send them to
(C) How many can be used
183. In which pattern is Mr. Miguel most likely (D) How much it costs to enlarge them
interested?
(A) Pattern 1
(B) Pattern 2
(C) Pattern 3
(D) Pattern 4

Questions 186-190 refer to the following article, form, and Web page.
Metalwork Automation Association (MAA)
Conference Schedule Details

The Metalwork Automation Association (MAA) has scheduled its annual conference in
Winnipeg from October 16 to October 18. As it was last year, it will be hosted by the
Suncorp Conference Center in Winnipeg’s business quarter. Raphael Sivean, the MAA
president, says that due to the convenient location and attached amenities, it is the best
venue for this year’s conference. Sivean continued, “The exceptionally knowledgeable and
highly trained staff add to the high-tech conference center.”
The conference will be focusing on “Automated Micro Technique Applications to

Technological Prototypes.” Vladimir Markov, the CEO of MetEng Today, Inc., will give the
keynote address on October 16. Over the course of the three-day event, twenty
presentations will be given.
To register for the conference, visit the MAA Web site (www.maa.com/conference). Costs
for the conference are as follows: $200 for MAA members and $250 for nonmembers. For
discount information, students are advised to contact their institutions. The MAA retains
financial agreements with several universities, art schools, and industrial institutions. It is also
possible to make hotel reservations on our Web site. Five nearby hotels with varying price
ranges and star ratings are available. A free shuttle service operating between the
participating hotels and the conference center will be provided by the MAA.
Tanner Technologies
Expense Reimbursement Form
Employee Name: Hank McCoy
Payroll ID #: 35686
Manager/Supervisor Name: Jean Grey
Purpose: Metalwork Automation Association Conference
Itemized Expenses:
Conference Fee: $250.00
Airfare (Round-Trip: Texas/Winnipeg): $475.50
Hotel (Orion Hotel – October 15, 16, and 17): $356.78
TOTAL: $1,082.28
Attach receipts for all expenses. Allow two to three weeks for processing and reimbursement.
Employee Signature: H. McCoy

Manager/Supervisor Signature: J. Grey
Submitted for Payment: October 22
Welcome to MAA
Founded in 1957, the Metalwork Automation Association (MAA) is a leading organization
TEST 2
with more than 3,000 members nationwide. MAA certifies industry professionals, provides
education and training, publishes books and technical articles, and hosts conferences and
exhibitions for metalwork automation professionals. MAA’s 16 branches connect members
with technology, expert advice, and world-class technical programming.
186. What is stated about the Suncorp 189. What does the article suggest about student
Conference Center? discounts?
(A) It is adjacent to the train station. (A) They are given to students working with
(B) It employs qualified personnel. the MAA.
(C) It offers customized services. (B) They are given to recent graduates.
(D) It has recently undergone a restoration. (C) They are offered to students at
preselected schools.
187. What is suggested about Mr. McCoy? (D) They are no longer granted.
(A) He assisted with the opening address at
the MAA conference. 190. What is NOT indicated about the MAA?
(B) He was reimbursed for his expenses on (A) It holds the conference every year.
October 22. (B) It has many international locations.
(C) He took the train to the MAA conference. (C) It has been in operation for several
(D) He is not a member of the MAA. decades.
(D) It issues official documents to the
188. According to the article, what can be found professionals.
on the MAA Web site?
(A) The shuttle bus route
(B) A directory of hotels
(C) The layout of the conference venue
(D) A list of presenters

Questions 191-195 refer to the following letters and survey.
Yellow Staff Insurance

Dear Sir/Madam,
I have been a Yellow Staff Insurance customer for approximately five years. As I am self-employed, I pay
my insurance monthly and have never been late with any of my payments. However, when I went to
pick up my prescription today, I was told that the drug had been removed from the policy and that my
co-pay had tripled to $120 for a one-month supply! In order to make another $80 a month, I need to
eat out with my family less often. My pharmacist said to contact you to ask about the change. Why was
I not notified of the change in this drug’s policy status? Please respond to me as soon as possible. If I do
not hear from you soon, I will transfer to a different insurance company.
Sincerely,
Joshua Worker
Dear Mr. Worker,
Thank you for contacting Yellow Staff about your prescription concern. I regret that you are
unhappy with the service you have received from Yellow Staff. We have removed Voltrex from
our policy. Due to a law that was recently passed, a surcharge has been added to all non-
medically required drugs, commonly called “quality of life” drugs. We have added this surcharge
by removing it from the policy, so the extra expense is transferred to our customers in an effort
to keep our rates low for our entire customer base.
According to your medical records, during the entire time, you have been our customer, you
have had a prescription for Voltrex.Voltrex does not prevent life-threatening symptoms and has
not been linked to any cures or permanent treatments. If you or your doctor does not concur
with our assessment, you may file an appeal with our Appeals Department. It can be reached at
www.yellowstaff.com/appeals or at 1-800-APPEALS.
Sincerely,
Lisa Story
Insurance Claims Representative
Yellow Staff Insurance
During the past 6 months,
have you done any of the following to pay for your medications?
*Spent less on entertainment – 41%
TEST 2
*Spent less on groceries – 32%
*Used your credit card more often – 24%
*Spent less on your family – 22%
*Delayed paying other bills – 15%
191. What is suggested about Yellow Staff? 194. What can Mr. Worker do if he is still unhappy
(A) It has gone bankrupt. with Yellow Staff’s response?
(B) It changed its policies without notifying its (A) Request a partial refund
customers. (B) Call his friends and tell them to cancel
(C) It is a large insurance company. their insurance
(D) It refuses to give Mr. Worker insurance (C) Ask another department at Yellow Staff
coverage. to review the decision
(D) Call the local government
192. What does Yellow Staff cite as the reason for
the change? 195. According to the survey, to which of the
(A) A new law caused a rise in the price of following does Mr. Worker most likely
the drug. belong?
(B) Other people are not taking the drug. (A) 41%
(C) There is a drug shortage. (B) 24%
(D) The insurance company doesn’t have (C) 22%
enough money. (D) 15%
193. How long has Mr. Worker likely been taking

Voltrex?
(A) Around 5 years
(B) Around 1 year
(C) Around 10 years
(D) Around 6 months

Questions 196-200 refer to the following letter, e-mail, and leaflet.
December 3
Mr. Terry Heath

Newgate Apartments
338 Kipling Ave. Wheat Ridge, CO 80033
Dear Mr. Heath,
I just started renting one of your elite 3-bedroom apartments last month. I chose your
apartment complex over others because of the extensive security measures you provide your
residents. However, over the past month, I have been less than satisfied with the level of
security I have observed. On several occasions, the doorman has been absent when I have
entered the building. How can you ensure only residents and their guests enter the building
if the doorman is not present? In addition, I have twice had solicitors knock on my door,
when your security measures explicitly state that no solicitors or door-to-door salespeople
will be granted entrance into the building. I have 2 young daughters, and their safety is my
utmost concern. I alerted Ms. Johnson after the first solicitor knocked on my door. She
assured me it would not happen again, but as I wrote, it has. I would appreciate a response
from you regarding my concerns and how they will be addressed.
You can reach me at 336-5553 or mkelly@coldmail.com.
Sincerely,
Mark Kelly, Apartment 515
To: Mark Kelly <mkelly@coldmail.com>

From: Terry Heath <theath@newgate.com>
Date: December 5
Subject: Security concerns
▲
Dear Mr. Kelly,
I have just received and read your letter. I wanted to immediately write you to let you know I will
spend my entire morning looking into the issues you detailed in your letter. None of the
circumstances you detailed is acceptable. You and your 3 children are guaranteed a doorman
at the front door 24 hours a day, and, of course, that would prevent any solicitors or other
unwanted visitors from entering our building. I am shocked to learn of these lapses in security
and will let you know what I discover and how the issues will be resolved as soon as I have
completed my investigation.
Sincerely,
Terry Heath
Owner, Newgate Apartments
▲
Apartment Available for Rent
■ The Damian – You’ll not only have the best of city living every day but also the
experience of living life with the inspired features and amenities that make you feel at
TEST 2
home. 1 bedroom ($1,190) / 2 bedrooms ($2,910). Pets allowed. Reserved/unreserved
parking.
■ The Brugio – Enjoy spacious homes with designer quartz countertops, stainless steel
appliances, elegant under-mount sinks, luxury wood-style flooring, and private
balconies. 1 bedroom ($1,359) / 2 bedrooms ($1,710). Pets allowed. Reserved parking
only.
■ Lombardo Park – Enjoy award-winning amenities, including 24/7 concierge and

maintenance services, a state-of-the-art fitness facility, a private park, and a gourmet
market. 1 bedroom ($1,460) / 2 bedrooms ($1,785) / 3 bedrooms ($2,341)
■ Maximus Meridius – Come home to a spacious, hotel-like lobby with a library, a

business center, and a conference room with plenty of space for meeting and working.
1 bedroom ($1,945) / 2 bedrooms ($2,295) / 3 bedrooms ($3,275)
196. For how long has Mr. Kelly lived at his 199. What does Mr. Heath get wrong in his e-mail
current residence? to Mr. Kelly?
(A) One week (A) The number of solicitors Mr. Kelly has
(B) One month encountered
(C) One year (B) The fact that a doorman was not always
(D) Two years present
(C) The number of children Mr. Kelly has
197. Why did Mr. Kelly contact Mr. Heath? (D) The length of Mr. Kelly’s residency
(A) To terminate his contract
(B) To report a problem 200. Which apartment will Mr. Kelly probably
(C) To apply for a lease choose if his family moves?
(D) To request maintenance (A) The Damian
(B) The Brugio
198. Who most likely is Ms. Johnson? (C) Lombardo Park
(A) A tenant in the building (D) Maximus Meridius
(B) The apartment manager
(C) A solicitor
(D) A police officer

Actual Test 2
T E ST
2 8 50
1. (D) 2. (C) 3. (B) 4. (C) 5. (D) 6. (D) 7. (B) 8. (A) 9. (C) 10. (A)
11. (C) 12. (B) 13. (C) 14. (B) 15. (C) 16. (B) 17. (B) 18. (B) 19. (B) 20. (A)
21. (A) 22. (C) 23. (B) 24. (B) 25. (A) 26. (C) 27. (A) 28. (C) 29. (C) 30. (B)
31. (C) 32. (D) 33. (D) 34. (B) 35. (C) 36. (B) 37. (B) 38. (B) 39. (A) 40. (B)
41. (D) 42. (A) 43. (D) 44. (C) 45. (A) 46. (D) 47. (D) 48. (B) 49. (A) 50. (A)
51. (B) 52. (C) 53. (A) 54. (C) 55. (C) 56. (B) 57. (D) 58. (D) 59. (B) 60. (C)
61. (C) 62. (C) 63. (C) 64. (C) 65. (A) 66. (C) 67. (B) 68. (D) 69. (B) 70. (D)
71. (C) 72. (B) 73. (C) 74. (C) 75. (A) 76. (B) 77. (B) 78. (B) 79. (D) 80. (D)
81. (A) 82. (A) 83. (C) 84. (A) 85. (C) 86. (A) 87. (C) 88. (B) 89. (D) 90. (B)
91. (C) 92. (B) 93. (B) 94. (B) 95. (D) 96. (A) 97. (B) 98. (D) 99. (A) 100. (C)
101. (C) 102. (D) 103. (B) 104. (A) 105. (D) 106. (D) 107. (B) 108. (B) 109. (A) 110. (D)
111. (D) 112. (C) 113. (A) 114. (C) 115. (A) 116. (D) 117. (C) 118. (A) 119. (A) 120. (A)
121. (D) 122. (A) 123. (C) 124. (B) 125. (C) 126. (D) 127. (D) 128. (A) 129. (B) 130. (A)
131. (B) 132. (A) 133. (D) 134. (B) 135. (C) 136. (C) 137. (A) 138. (C) 139. (C) 140. (A)
141. (C) 142. (B) 143. (B) 144. (B) 145. (B) 146. (D) 147. (D) 148. (A) 149. (A) 150. (C)
151. (B) 152. (C) 153. (D) 154. (C) 155. (C) 156. (C) 157. (A) 158. (D) 159. (D) 160. (B)
161. (C) 162. (A) 163. (D) 164. (C) 165. (A) 166. (C) 167. (C) 168. (A) 169. (D) 170. (B)
171. (A) 172. (A) 173. (C) 174. (A) 175. (B) 176. (B) 177. (D) 178. (C) 179. (D) 180. (A)
181. (D) 182. (B) 183. (D) 184. (C) 185. (A) 186. (B) 187. (D) 188. (B) 189. (C) 190. (B)
191. (B) 192. (A) 193. (A) 194. (C) 195. (C) 196. (B) 197. (B) 198. (B) 199. (C) 200. (C)
Test 01 _ 3
2
be the same height scenery be
T ES T reflected on toss wave
overshadow
PA R T 1
(A) All of the buildings are the same height.
1. (B) The scenery is reflected on the surface of the water.
(C) Some boats are being tossed by tough waves.
(D) There are clouds overshadowing some buildings.
path lead down to

water’s edge cast shadow on
flow from faucet branch hang 4.
over
(A) A path leads down to the water’s edge.

(B) Some trees are casting shadows on the beach.
(C) Water is flowing from an outdoor faucet.
(D) Some branches are hanging over the water.
a piece of art take measurements of

flower arrangement overhead lamp
(A) A piece of art has been hung in the lobby.

(B) Some workers are taking measurements of the floor.
2. (C) A large flower arrangement is on the floor.
(D) Some overhead lamps are being installed.
lid apron pour A into B pot

arrange rack 5.
(A) The woman is opening the lid of a large pot.

(B) The woman is wearing an apron.
(C) The woman is pouring a mixture into a pot.
(D) The woman is arranging some pots in the rack.
clean up bedroom scale

patient examine
(A) The woman is cleaning up her bedroom.

3.
(B) She is using a scale.
(C) The doctor is talking to the woman.
(D) The patient is being examined.
Test 02 _ 52
6.
store photocopier be on
exhibition
Where should we store these photocopier ink cartridges?

(A) I’d like them over there.
(B) No, it’ll be on exhibition next week.
(C) The store is located on Broad Street.
flour bowl beverage serve

to stool group
be laid out floral centerpiece
(A) The man is putting some flour in the bowl. 9.

(B) Beverages are being served to some customers.
(C) All of the stools have been grouped around the table.
(D) There are some glasses laid out by the floral centerpiece.
factory at a price employee

plant construction complete
When will the company hire some new factory workers?

PA R T 2 (A) It was sold at a much higher price.
(B) About 200 employees.
7. (C) Right after the new plant construction is completed.
include sales tax product designer

resign 10.
Who designed the model of the new fax machine?

(A) The price doesn’t include the sales tax.
(B) One of our product designers.
(C) Yes, he resigned last month.
vehicle environmentally-friendly
Who owns the van parked outside the office building?

(A) It might be Ms. Wilson’s.
(B) Sorry. You can’t park here.
8. (C) The vehicle is very environmentally-friendly.
Test 02 _ 53
repair be here to Vr be
out of order replacement part
Why hasn’t the elevator been repaired yet?

(A) Yes, I’m here to help you.
(B) It has been out of order for three days.
11. (C) We are waiting for some replacement parts.
14.
be present at remind
Mr. Ryan, the presentation starts in ten minutes.

(A) He is present at the meeting.
(B) In the conference room on the fourth floor.
(C) Thanks for reminding me.
get information job opportunity

job openings keep someone informed
Where can I get information about job opportunities?

(A) We have some job openings.
(B) You should check our Web-site.
12. (C) Please keep me informed.
15.
be on hold be held in
I’ve been on hold for five minutes.

(A) Yes, I’ve been there five times.
(B) I’m sorry. Every line has been busy until now.
(C) It was held in the convention center.
updated improve road

safety brand new newsstand
Do you have an updated map of the highways in Houston?

(A) It could improve road safety.
(B) Yes, some of the brand new cars.
13. (C) Why don’t you buy one at the newsstand?
Test 02 _ 54
16.
Would you be able to finalize the new contract with Dane

Corporation, or should I ask Ms. Campbell to do it?
(A) It is a written contract.
(B) Please let me take care of it.
(C) Yes, we’re trying to reach a final agreement now.
outdoor jacket durable

comfortable climbing total
What kind of outdoor jackets would you like to buy?

(A) Their clothes are very durable.
(B) Something comfortable for hiking or climbing.
(C) The total is seventy dollars and twenty-five cents. 19.
17. attend be open all hours every

day of the week
Can you tell me which room the workshop is in?

(A) Yes, the seminar will start at 1 o‘clock.
(B) Which workshop are you going to attend?
(C) The shop is open all hours, every day of the week.
survey response be responsible for

task go over business plan
Why don’t we look at the survey responses?

(A) He is responsible for the task.
(B) Sure, we can do that after lunch.
(C) We’ll go over our business plan again. 20.
shipment transport go by air

18. shipping charge differ by
weight safely on time
How will the shipment be transported to San Diego?

(A) I heard it will go by air tomorrow.
(B) The shipping charge differs by weight.
(C) The products will arrive safely and on time.
finalize written contract

take care of reach a final agreement
Test 02 _ 55
21.
properly leave the company
enough space
Doesn’t Mr. Webber work here anymore?

(A) It doesn’t work properly.
(B) No, she left the company last week.
impressive move into
(C) No problem. It has enough space.
What’s the exact size of the new office?

(A) Let me check.
(B) The design is very impressive.
(C) We’ll move into the new office tomorrow.
24.
22.
graduate from
How long has Mr. Porter been with your company?

(A) In 2015.
(B) Since he graduated from college.
(C) It is a one hour drive from Toronto.
be accused of break the law

antitrust laws apologize for
bill impose A on B
heavy fine 25.
One of the Japanese companies has been accused of breaking

the antitrust laws.
(A) They did not properly apologize for it.
(B) Could you possibly break a 10-dollar bill for me?
(C) I heard that the government will impose a heavy fine on it.
mashed potatoes roast beef well

done leave beep
Would you like mashed potatoes or corn with your roast beef?
(A) Some of each, please.
23. (B) Make sure my steak is well done.
(C) Please leave your message after the beep.
Test 02 _ 56
26. Isn’t the city auditors supposed to come to our office this
afternoon?
(A) No, this afternoon.
(B) It accounts for over 80% of the total sales.
(C) Yes, they’re on their way over here.
manual instruction accounting software

accounting firm borrow
Where is the manual instruction for the new accounting software? 29.
(A) It arrived this morning.
(B) The accounting firm is located on Main Street.
(C) Ms. Miller borrowed it yesterday.
27. hire post job opening

head designer final candidate
Have you hired the new computer graphic designer, or are you
still looking for one?
(A) We posted a job opening last week.
(B) The head designer’s name is Jennifer Watson.
(C) I have three final candidates to interview.
enter chemical laboratory

be present at finalize
Ms. Taylor has entered the chemical laboratory, hasn’t she?

(A) No, she’s present at the meeting now.
(B) Yes, the laboratory has been closed. 30.
(C) I’m very busy finalizing my report.
28.
drug store doctor’s prescription renovate
Do you know why the drug store is closed today?

(A) You need a doctor’s prescription.
(B) I heard it is being renovated.
(C) To San Francisco for business.
auditor be supposed to Vr account
for on one’s way to
Test 02 _ 57
weekend trip be right on the beach
a couple of summers ago
32.
31.
expense come from frequent

business trip travel agent business travel
budget
Most of the expenses of our company come from frequent

business trips abroad.
(A) Yes, I think she’s a good travel agent.
(B) It is one of the most expensive cities in the world. 33.
(C) Then we should reduce business travel budgets.
PA R T 3
M: Hel lo, J essi ca , 32 s ome of us i n th e s al es

department are planning a weekend trip to one of
the company’s beach houses. Do you want to join
us?
W: 33 I would love to, but I can’t. My brothers are
visiting this weekend. So, I won’t be able to go.
Where is it?
34.
M: 34 Itis the one on the Tiburon shore. Everyone
said that it is the nicest one, and it’s right on the
beach.
W: Yes, I went there a couple of summers ago. 34 I
think it is really excellent.
Test 02 _ 58
36.
W: Good morning, Mr. Tyler. This is Celine Keller. Like

you asked last week, 36 I’m calling to remind you that
I won’t be able to work on Friday. I have a family
obligation that I can’t miss.
M: That’s right. Thanks for calling. Did you find
someone to cover your shift? 35 We have a new group
of campers coming in that day, so we need a full set
of hands.
W: Yes. Mr. Winston can work for me. 37 He goes
home on the weekends, though, so he won’t be
able to stay late like I usually do.
M: That’s not a problem. The campers will be all
settled in by the end of the shift, so we shouldn’t need
anyone to stay late.
37.
remind family obligation

cover one’s shift
camper stay late be settled
in by the end of
35.
W: Did you see last week’s sales report? Many orders
came in from Asia, such as South Korea, China and
even India. 38 It seems word about our books is
spreading, and people are willing to pay high shipping
costs for them.
M: It’s great news, isn’t it? But I don’t think it would
be easy for foreign customers to place orders over
the phone to England. 39 If we want to break out of
the domestic market, I think we should have online
shopping Web site.
W: You’re right. In fact, the company has the design
team working on it. 40 I scheduled a presentation for
the new Web site next Tuesday. I hope you can make
it.
Test 02 _ 59
W: Well, Mr. Russell, it looks like you are very qualified
for this position. 41 You have sufficient engineering
e x p e r i e nc e , a s w e l l a s so m e m a na g e m en t
spread be willing to Vr
experience. May I ask how you found out about the
shipping cost place orders over the phone
head researcher position?
break out of domestic market
M: 42 A colleague of mine knows your current head
make it
researcher. He mentioned that she will be stepping
down next month, and I was sure to submit my
38. resume right away. I’ve had my eye out for an
opportunity like this one, and believe I am very ready
to take on the responsibilities.
W: I think you might be. I’d like to move you along in
the application process. You should be aware that
there will be a couple of more interviews, and you
may have to travel to the headquarters in Atlanta
for them. But 43 the company will provide your
accommodation and transport, you don’t need to
worry about any cost incurred.
39.
be very qualified for

sufficient head researcher colleague
mention step down submit
resume right away
40. have an eye out for take on the
responsibilities move sby along
application process be aware that
accommodation transport
incurred
41.
Test 02 _ 60
M: Good morning, Ms. Goodroad. 44 The truck is
loaded for the food service at Petersburg Northwest
Technology. But we noticed that we seem to
be missing three boxes of plastic dishes for the
company event. Perhaps you know where they are.
W: Um... l’m sorry I forgot to e-mail you about that. 45 I
ordered several cases of dishes three days ago. I
was worried they wouldn’t arrive in time.
M: 45 We’re in a hurry now because we have to start
42. setting up for the luncheon at 10:30. Please give us
some help.
W: 46 I will send Christopher to the restaurant
supply store with the credit card. He can bring them
to you.
M: Okay. I will call Christopher when our team begins
to set up. I’m not exactly sure where we will be inside
the building, but I’ll let him know when we get that
figured out.
43.
load notice missing in

time be in a hurry set up for
luncheon supply
figure out
44.
Test 02 _ 61
W: 48 Hold on. That’s only ten minutes. I told you
that I would need at least twenty minutes for my
presentation.
M: I’m so sorry that we had to shorten the presentation
time you had requested. But I didn’t do that. The vice
president did that yesterday.
45. W: But it’s too short. How can I cover all of our new
medicines in only ten minutes?
M: Well, his rule is to make sure no presentation goes
longer than ten minutes because there are seven
presentations on the list. What else can I do?
W: I got it. 49 Then I should go to the conference
room and rehearse my presentation again.
46.
agenda board meeting presenter a

new line of pharmaceutical products shorten
presentation time request cover
rehearse
47.
M: Hey, Ms. Wilson. Here is our agenda for tomorrow’s

board meeting with the vice president. 47 You’re the
third presenter, and your presentation on the new
line of pharmaceutical products is scheduled from
11:00 to 11:10.
Test 02 _ 62
48.
tourist destination Statue of Liberty

all over the world join
unfortunately
50.
49.
51.
W: 50 My parents are coming for a visit next week

from Seattle. I am going to take them around the
city to all the tourist destinations.
M: That should be fun. Where are you expecting to
take them? The new city flower garden will be excellent
and to the Statue of Liberty.
W: 51 I am taking them to the flower garden. I heard
they have a new section just filled with butterflies from 52.
all over the world. Would you like to join us? I can get
another ticket.
M: That would be great, but unfortunately, 52 I am
going to Mexico for business next Monday.
Test 02 _ 63
54.
M: Hello, Ms. Lane. 53 It’s come to my attention

that you will be doing the training for our new
employees. How’s that going?
W: O h, h i, Mr . Pre st on. Yes, I sti ll ha ve a few
last-minute touches to put on my training presentation.
There are some new safety rules that the company
wants implemented for the warehouse. I’ve been so
busy updating the training documents.
M: I finished my work early, so if there’s anything I can
help you with, I’d be happy to do it.
W: Thank you so much! 54, 55 Could you check with
the security office about the badges for the new
employees? I sent a request there last week, but I
haven’t heard back yet.
M: 54 No problem. 55 I’ll call the office and make
sure they’re ready to pass out.
55.
it’s come to my attention that

training have a last-minute touches on
safety rule implement
warehouse update security office
hear back pass out
W: 56 Thank you very much for coming in for the
interview, Mr. Gibson. We’re conducting personal
53. interviews with the final three candidates for the
general manager position. First, please briefly tell us
about your previous job experience.
M1: I’ve been working at the Hotel President for the
past five years. Since I was promoted to hotel manager
two years ago, I’ve been trying to offer our customers
a high standard of comfort and personal service by
creating a friendly atmosphere.
M2: Um... Mr. Gibson, your resume says you won the
World Luxury Hotel and Spa Award during your time as
hotel manager.
M1: Yes, 57 I won the World Luxury Hotel and Spa
Award two years ago, and I’m very proud of it.
Test 02 _ 64
W: Wow, that’s really impressive and a great honor.
No greater glory could be gained than by winning the
World Luxury Hotel and Spa Award. Then could you
explain why you want to leave the Hotel President to
move to our hotel?
M1: 58 I’m planning on going back to school to
study hotel management systematically and hope 57.
to get my master’s degree next year. Unlike the
Hotel President, the Hayward Hotel will offer me a
chance to study during the day and to work at night.
58.
conduct candidate general manager

position briefly previous job
experience be promoted to a high
standard of create friendly
atmosphere be proud of
impressive great honor gain
plan on V-ing hotel management
systematically master’s degree unlike
56.
W: Mr. Hopkins, 59 could you help me quickly with

something? I need to use the new high speed
printer, but for some reason I can’t get it to turn on.
I think it might be broken or something.
M: Sure, Ms. Sutherland. I’m sure it’s not broken. 60 It
has a power saving feature on it. When the machine

isn’t being used, it looks like it’s turned off, but it’s not.
Test 02 _ 65
W: Do you know how to get it to turn back on from this
power saving thing?
M: It’s a piece of cake. You just have to press the
energy-saver button at the top of the machine’s
on-screen control panel. 61 I learned about it at a 61.
demonstration that the manufacturer had about the
new machine.
help A with B for some reason M: Hey, Ms. Campbell. It’s that time of the year when
turn on power saving feature a we should be utilizing the patio area more. 62 Do you
piece of cake at the top of on-screen think we could move the Bella Computer business
control panel demonstration manufacturer luncheon outside?
W: I spoke with the personnel manager there, and there
will be a video presentation along with the speeches.
59. Because of the sunny weather, the projections won’t
show up very well on the screen.
M: That makes sense. But perhaps we can come up
with a solution, including shielding the screen from
direct sunlight. 63 The weather’s been so nice. I
would hate for the people at Bella Computer to
miss a nice opportunity.
W: 64 Let me talk to the manager about setting up
some way to accommodate them outside.
M: That’s a good idea. Perhaps the solution is simply
to flip the tables and chairs around in order to keep the
screen out of direct sunlight.
60.
utilize patio luncheon
Test 02 _ 66
speak with personnel manager
along with sunny weather
projection show up come
up with solution shield
opportunity set up some way
accommodate flip something around
in order to Vr keep
something out of direct sunlight
62.
W: H e y , M r . J o h n s o n . A r e y o u a l m o s t a t t h e
symphony? The show is starting very soon.
M: Hi, Ms. McDonald. I’m going up the stairs now. I
was stuck in traffic. Are you in your seat?
W: 65 Mr. Porter was seated in the general seating
area far away from us. 66 But the section head was
able to move him next to us in the VIP area.
M: That’s great news. You know, he is one of our most
important clients in England.
63. W: I know. These seats are rig ht in front of the
orchestra, so we’ll be able to see and hear them
perfectly. But hurry up! They’ll be out any moment.
M: Uh, oh. 67 I just realized that I left my ticket on
the dashboard of my car. I’ve got to go back and
get it.
W: All right, Mr. Johnson. Please get here as fast as
you can.
64.
go up stuck in traffic far

away from in front of perfectly
any moment realize dashboard
as fast as
Test 02 _ 67
Stage
Section 1 Section 2 Section 3 Section 4
General Media VIP General
W: Charles, 68 did y ou read the report on the

company purchase? It seems that we are going to
acquire Mandoo Computer.
M: I haven’t read it yet. But I think it’s about time we
decided to expand our business.
65. W: Mandoo Computer is kind of a big company. It
will help our company to increase our share in the
domestic computer market.
M: 69 The report says we’re the second-largest
computer manufacturer in the country. At the very
least, we must be ahead of Dell Electronics to be a
world-class business leader in the computer industry.
W: We definitely will be. Do you have the report with
you? I’d like to know about the full contents of it.
M: Yes, but something is troubling me. 70 According
to the report, Mandoo Computer’s profits fell

almost 20% over the last two quarters. Perhaps we
should bring it to the attention of our board members. I
think this could be a bad idea.
66.
acquire It’s about time

expand share
67. domestic computer manufacturer
at the very least be ahead of
world-class definitely full contents
profit fall almost quarter
attention board members
Test 02 _ 68
70.
MARKET SHARE
DELL ELECTRONICS
CHEESE COMPUTER
MANDOO COMPUTER
PARK TECHNOLOGIES
PAR T 4
Hello, Mr. Johnson. This is Lana Morgan calling

68. from Immigration. 71 We received your passport
application on Monday, January 10th. 72 We will be
processing your application over the next couple of
weeks. 73 To find out the status of your application
at anytime, just log on to our Web site at www.
immigration.gov. Your application number is 365020
plus last four digits of your social security number. Or
you can call us at 888-1123 extension 73.
69.
immigration passport
application process
status at anytime log on to
71.
Test 02 _ 69
72.
evacuation drill entire building be
annoyed by inspection unexpected
at least fire inspector be
present determine emergency
readiness therefore crucial
execute procedure
pay attention (to) the nearest exit
cooperation
74.
73.
75.
Hello, everyone. 74, 75 There will be an emergency

evacu ati o n dri l l f or the en ti re bui l di n g thi s
afternoon. I know you might be a little annoyed by
this inspection. But we get unexpected fire inspections
at least once a year. The city fire inspector will be
present to determine our emergency readiness. It is
therefore crucial that all employees carefully execute
the procedures. 76 This afternoon, your manager will
show you the evacuation plan for your work area.
Please pay attention and ask any questions so that
you will know how to move quickly and safely to the
nearest exit. Thank you for your cooperation.
76.
Test 02 _ 70
79.
77 Thank you for calling Jack’s Bar&Grill. 78 Due
to the impending hurricane, we will be closed

today August 24th. 79 Tomorrow, we will be open
for dinner only, from 5 p.m. We will not be serving
breakfast or lunch. There will be no takeout orders
tomorrow either. Also, there will be no outdoor seating,
only indoor. We will not be taking reservations for
tomorrow.
Hello, Ms. Fox. 80 I’m calling to let you in on some

information regarding the employee transition plan.
Unfortunately, Mr. Shaw is leaving the company next
week. As you suggested, Ms. Winston will be taking
over for him. 81 I already asked Mr. Shaw to train
her on our procurement and shipping procedures
due to impending outdoor a couple of days ago. But he had a car accident
seating takeout order take this morning. 82 So I’ve decided to review the
reservations procurement process with her tomorrow. If there
are any problems with that, please let me know, and I
can find some workable alternatives. Thanks.
77.
let sby in on regarding

transition leave the company
suggest take over
78. procurement shipping procedure
train process workable
alternative
80.
Test 02 _ 71
Mr. McDonald, if I could just speak to you privately in
the office. 83 Okay, here is what we found: the food
storage area in the basement shows evidence of
mice being in the vicinity. 84 The main refrigerator
to keep the food cold is dripping water which
is accumulating in a pool at the bottom. This is
unsanitary. You need to have that fixed because the
fridge is not keeping the necessary foods as cold as
they need to be. You cannot serve your customers
food that was not adequately stored beforehand.
81. You will need to take care of these problems within a
week. 85 My colleague, Ms. Watson, will visit again,
one week from today. She will expect to see these
problems taken care of, or you will be fined.
privately food storage

basement evidence in the vicinity drip
accumulate pool
82. unsanitary fridge serve
adequately beforehand take care of
within a week fine
83.
Test 02 _ 72
84.
have a treat exclusive interview

guru address weight
concerns shed unwanted
path well-being
86.
85.
87.
This morning we have a treat for all of our listeners. We

have an exclusive interview with famous fitness expert
and well-being guru, Mr. Eric White. Mr. White is the
fitness trainer for many movie stars. 86 His new book
is called ‘Living a Longer Healthier Life.’ Mr. White
has been a fitness trainer for over 20 years and has
been seen on many television programs and has his
own Web site on exercise. His book teaches us how
to address our weight concerns. Whether you want
to lose ten pounds or 100 pounds, his book guides
us on what would be the best and safest way to go
about shedding those unwanted pounds. 87 He has
just recently come out with a new set of exercise
DVD’s, exclusively offered on his Web site. 88 And
88.
now Mr. White will tell us how to get started on a
new path to health and well-being.
Test 02 _ 73
90.
Good afternoon, I would like to welcome you all to

today’s ceremony. I hope you find it enlightening and
useful. 89 I have been a restaurant owner for over
twenty years and have now five successful restaurants
around the world. 90 What I have learned from all
my experience, managing and owning restaurants
is that you must be able to change with the times.
Your menu must constantly be updated. You cannot
serve the same things year after year. Also, you must
be able to incorporate the local fruits, vegetables and
meats into your menu. You have to be adaptable – 91.
that’s the name of the game. You must be able to
adapt to the neighborhood, the clientele, and the
times. 91 Now if you would just look to the front of
the room, there will be a short video presentation.
enlightening change with the times

constantly update
year after year incorporate
adaptable
adapt to clientele
89.
Test 02 _ 74
93.
Electric vehicles are the future of transportation. 92 Our

Grand SUV is the bestselling SUV in the electric
vehicle market. I’m very proud of all of you — the
Product Innovation Team in particular. Few people
are capable of such an innovative design. And on
that note, I’m pleased to announce that the latest
vehicle in our lineup, 93 the new BK SUV, is ready
to launch! Since we are now ready to present it to
the public, we’ll bring it with us to the Seoul Auto
Show in September. If any of you wants to go to
the auto show with us, 94 please fill out a business
travel request form and submit it to the personnel
manager by the end of this month.
94.
electric vehicle transportation

bestselling be proud of
innovation in particular innovative
present A to B be ready to Vr
auto show fill out
business travel request submit personnel
manager by the end of this month
Good morning, Mr. Washington. This is Jim Preston at
92. Aurora Auto Repair Shop. It’s 11 o’clock in the morning.
95 I just finished changing your flat tires and engine
oil. I think you can pick your vehicle up any time
after you leave the office. Ah, I have one more thing to
tell you. 96, 97 While changing the tires, I noticed that
your right side-view mirror was a little broken, so I
changed and replaced it for you. I won’t charge you
for that. Mr. Washington, if you have any questions,
please give me a call at 692-9815. All right. I’ll see you
later when you come in to get your truck.
Test 02 _ 75
flat tire leave the office notice
be broken
replace charge come in
Aurora Auto Repair Shop

Service Charge
Engine Oil Change $40
Side-View / Rear-View Mirror Replacement $50
Front / Rear Tire Change $90
Front / Rear Bumper Repair $170
Hello, preferred customer! This is Lena Park from

12 Oaks Spa and Massage. 98 As the owner of the
95. company, I want to thank you for being a vital part of
our Service Excellence online poll. 99 As a token of our
appreciation, we are giving you a $30 gift card that
you can use on your next visit. You can use the gift
card for any of our services and merchandise. By the
way, 100 we need some more detailed information
about the category you gave five stars to. So would
you mind if I asked you a few more questions?
For filling out this additional survey, you will be given
a 10-percent discount coupon. We are dedicated to
providing the best service to every customer based on
the surveys from our loyal customers. Thank you for
your patronage at 12 Oaks Spa and Massage.
96.
preferred customer owner vital

online poll token appreciation gift
card merchandise by the way
detailed fill out additional
97. survey be dedicated to V-ing
loyal customer patronage
Test 02 _ 76
100.
Feedback Survey
Cleanliness
4 stars
Location
4 stars
Staff friendliness
5 stars
Cost
3 stars
98.
PAR T 5
101.
(A) delegate ( )
(B) delegating
(C) delegation
(D) delegated
99.
delegation present newest project
delegate
102.
(A) to vary to (B) have varied
(C) varying (D) varies
sales rate vary widely by region
Test 02 _ 77

Đề TOEIC số 2

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LISTENING TEST

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19. Mark your answer on your answer sheet.

59. What are the speakers talking about?

60. According to the man, what is the

61. How did the man learn to use the

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Section 1 Section 2 Section 3 Section 4

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94. What does the speaker suggest the

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98. Who most likely is Ms. Lena Park?

99. What does the speaker say she is giving

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Questions 131-134 refer to the following e-mail.

Dear Mr. Yoon,

Manager, Union Trade

133. (A) technical

From: Monique Alvarez <malvarez@junofoundation.com>

Dear Mr. Makoto,

135. (A) will receive 137. (A) In addition

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Dear Ms. Songson,

Josiah Ferndale, Account Representative

139. (A) Begin 141. (A) immediately

From: General Management

in the hiring process.

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Questions 147-148 refer to the following e-mail.

From: Customer Service <csm@techwire.com>

Dear Valued Customer,

To: Weekend staff

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Coupon Print Date: August 1

Luigi’s Italian Restaurant

Dinner Special - Chef Luigi’s Tasting Menu $44.95 (regularly $64.95)

Coupon expires on September 1.

Casey’s Fine Furnishings

Dear Ms. Anderson,

159. What is NOT attached to the letter?

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Work Under Way on Bike Paths

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To: Bernice Frank

Dear Mr. Frank,

All the best,

April 1 - May 1 Membership renewal period

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To: All Department Heads

Dear Department Managers,

I look forward to seeing you soon!

To: Mari Vanders <mvan@harmett.com>

Thank you for your help with these matters!

178. In the e-mail, the word “circumstances” in

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Home Contact Us Place Order Customer Reviews

To purchase advertising, contact Wong Lau at wong@flavorsoffernygrove.com.

From: Luis Miguel [luis@spanolbistro.com]

Dear Mr. Lau,

Luis Miguel, Owner