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FFPS Install Guide D95 - D110 - D125 - 90XX - XX 604E80180 RevA
FFPS Install Guide D95 - D110 - D125 - 90XX - XX 604E80180 RevA
November 3, 2011
Oracle, Solaris and Java are registered trademarks of Oracle and/or its affiliates.
Dell, and Optiplex XE are trademarks of Dell Inc. Microsoft, and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries.
IPDS is a trademark of International Business Machines Corporation in the United States and/or other countries.
Other product names used herein are trademarks of their respective owners.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.
Section 7 Appendices 51
Appendix A: Solaris Installation Worksheets 51
Appendix B: Service Documentation Links 57
Appendix C: Downgrading FreeFlow Print Server Software 58
Appendix D: Remote Services 59
D.1 Troubleshooting Remote Services Problems 59
D.2 Using Remote Services at Xerox Sites 59
Appendix E: Reconfigure for a Different Speed License 62
Installation Notes
1. For new installations, use Install Path 1 of the Installation Roadmap.
2. Install Path 2 on the Installation Roadmap is for SPAR upgrades. This is not a valid install path unless
the system is already loaded with a FFPS 9.0 version of software. Any available SPAR upgrades must
be downloaded over the internet either online or offline. The online option requires an external internet
connection to the FFPS DFE. The offline option downloads the update to a PC. The update is saved to a
USB flash drive or DVD and installed on the FFPS DFE. A media only upgrade method is available by
ordering the FreeFlow Print Server 9.0 SPAR kit.
3. Install Path 3 of the Roadmap is for a clean installation of Solaris and Free Flow Print Server software.
Use this path to reinstall FreeFlow Print Server 9.0. Customer data must be backed up and restored to
external media.
Prerequisites
The server hardware must be one of the following platforms:
Dell Optiplex XE (Product Code AL7)
Print Drivers
Please go to Xerox.com to download the most recent version of the print drivers. Several updates are
routinely loaded and could differ from the packaged drivers provided in the kit.
IPDS
IPDS is now distributed by default with the base FFPS software. A separate IPDS CD is no longer distributed.
The IPDS software must still be licensed and configured. Refer to the IPDS Installation Guide located on the
Service Documentation CD in the FFPS software kit.
Disk Overwrite
Disk Overwrite software used with previous FFPS 6.0 & 7.0 releases will not function with FFPS 9.0 and
greater. This is due to changes in the new Solaris ZFS filesystem. For FFPS 9.0, the drive must formatted to
perform a Disk Overwrite. Refer to the Disk Overwrite Instructions on the Service Documentation CD in the
FFPS software kit.
Refer to the Data Overwrite Customer Letter for usage and procedures.
Applicable Documentation
The Dell OptiPlex XE service manual (HTML format) is available on the Service Documentation CD and may
also be downloaded from GSN 12440. Follow the install instructions to install the manual into the FFPS
Service Documentation (X86). Once installed, the manual is accessed from the FFPS Service Documentation
Quick Access menu.
Important Considerations
1. It is recommended using CD-RW media (write many | read many). Use of CD-R (write one | read many)
can intermittently cause write failures. The software kit will have 4 blank CD-RW CD’s packaged for
your use.
Section
5
Completing the
Installation
Section
6
Installation Options
Caution
Check GSN library 12440 for any updates to this document.
Review Read Before Starting in this document before proceeding. Locate the installation path based on
installation type. This section must only be performed for installation path 1.
Required Media (If preinstalled FreeFlow Print Server is less than the software kit version)
FreeFlow Print Server 9.0 Full Software Image DVD.
Required Information
Read Before Starting located at the beginning of this document.
Server Installation Worksheets (from Getting Ready for the FreeFlow Print Server Installation).
Serial Number of the Printer (Required to obtain permanent license)
Printer Model and Speed
Caution
Solaris Operating Worksheet W-1, Security Worksheet W-2, and Xerox Document Services Platform
Worksheet W-3 are required. Do not proceed unless these completed documents have been provided by the
analyst.
Procedure 45 Minutes
The steps required to install software on a new server are as follows:
2.1 Preparation
2.2 Complete the Server Installation
2.3 Configure the Solaris Information
2.4 Configure the FreeFlow Print Server Software
2.5 Install the Software License Method 1: Download License
2.6 Install the Software License Method 2: Install License File
2.7 Change the Security Level (if required)
2.8 Check the Dell Optiplex XE Boot Order In BIOS
2.9 Dell Warranty Transfer (if required)
NOTE
The USB up stream cable enables the USB ports located on the monitor.
__c. Connect the USB up stream cable to the USB–B jack on the monitor rear panel. The USB-B jack
is square with beveled corners and is located next to the blue VGA graphics connector.
__d. Connect the other end of the USB up stream cable to USB 2 jack at the rear of the server. The
USB jack is rectangular.
__e. Connect the VGA video cable (blue molded ends) from the back of the monitor to the onboard
VGA port at the rear of the server.
NOTE
Only one onboard Ethernet port is used, bge0.
__f. Connect the external network cable from the customer’s network drop to the bottom onboard
network port (with black surround).
__g. Connect the IOT Interface cable from the IOT interface jack to the Solo PWB in the top slot
(PCIe x 16).
__5. Ensure the power cords for the server and monitor are connected to the AC outlet.
__1. Press the power button on the server and the monitor.
__2. Wait for the system to finish booting. If the system boots into the Xerox FreeFlow Print Server screen
perform FreeFlow Print Server (X86) Service Documentation GP 905 (sys-unconfig) and continue with
next step.
__3. After 2-3 minutes, the Select a Language prompt is displayed. Type the appropriate value (for English
type 0) and press <>.
__4. At the Select a Locale prompt, type the appropriate value (for U.S.A. ISO8859-15 type 95) and <>.
__5. After 2-3 minutes, the Network Connectivity screen is displayed. Select [Yes] and then press <F2>.
NOTE
Use the following procedure to make a selection on the configuration screens:
Use the Up/Down Arrow Keys to highlight the desired selection.
Press <> to mark the selection.
Press <F2> to record the selection.
__6. At the Configure Multiple Network Interfaces screen, select bge0 and then press <Next>.
__7. The DHCP screen is displayed. Select the appropriate value and then press <F2>. Refer to Worksheet
W-1 Item 2.
__8. If [Yes] was selected for DHCP in the previous step proceed to step 13.
__9. The Host Name screen is displayed. Type the host name, then press <F2>. Refer to Worksheet W-1
Item 2.
Caution
Certain IP address ranges are reserved for the FreeFlow Print Server and Press Interface. These IP addresses
are prohibited for use by the customer. Refer to Appendix A, Worksheet W-1 Item 4.
__10. The IP Address screen is displayed. Type the IP Address. Press <F2>. Refer to Worksheet W-1 Item 4.
__11. At the System part of a subnet prompt, select the appropriate value then press <F2>. Refer to
Worksheet W-1 Item 5.
__12. At the Netmask prompt enter the appropriate value then press <F2>. Refer to Worksheet W-1 Item
5.
__13. The IPv6 screen is displayed. Select the appropriate value, then <F2>. Refer to Worksheet W-1 Item
6.
__14. If [Yes] was selected for DHCP in step 7 proceed to step 19.
__15. At the Default Route selection prompt, select the appropriate option, and press <F2>. Refer to
Caution
Before selecting a printer model, ensure that the printer matches the model specified in the customer’s long
term license. If an incorrect printer model or speed is installed the software must be reconfigured for the
correct printer. Refer to Appendix E for the reconfiguration procedure. The system software does not need
to be reinstalled to reconfigure a different printer.
__2. At the select a printer model prompt, select the corresponding printer model that is specified in the
customer’s long term license.
__3. Press the Install button. The Reconfiguration screen closes.
.
Figure 2.5 – Entering the Proxy Address and Port
__10. At the System Must Be Restarted Now prompt, select [Restart Now].
__11. Wait for FreeFlow Print Server main screen to open.
__12. For a CD backup, select [System: Eject CD]. Remove the license CD and retain in a safe place.
__13. For a USB backup, select the Eject USB icon on the taskbar. Remove the USB drive.
__14. Select the [Restart Now] button.
Caution
Default BIOS settings for Dell Optiplex XE servers with BIOS Version A03 or lower do not have the BIOS set
to look at the CD-ROM first on boot. Do not attempt to install the FFPS Full Software Image DVD on future
software installations until the boot order has been changed to set the CD-ROM first. An attempt to install
the DVD without changing the boot order will result in failure to boot from the DVD. Default settings for
BIOS Version A04 and higher have been corrected to look at the CD-ROM first at boot.
Caution
For installations outside the United States, perform FreeFlow Print Server (X86) edoc GP941 Dell Warranty
Transfer. The warranty must be registered with Dell by the Xerox Service provider. If the GP941 procedure is
not followed in countries outside the United States, Dell will not provide Xerox with replacement parts,
telephone diagnostic support, or on-site service.
Required Information
Printer Serial Number. This is required for Update Manager.
Customer Proxy Server IP Address and Port. This is required for Update Manager at accounts that
connect to the internet through a proxy server.
online internet access on the customer external network connection to the print server. It is
advisable to use broadband. The 2-3 GB update takes approximately 0.5 – 2 hours to download
depending on internet speed. If the customer accesses the internet through a proxy server then
the address and port must be entered into the DFE prior to the upgrade. Contact the Xerox
analyst or network administrator for the proxy address.
Method 2: Offline Download to USB/DVD
Use this method to download the upgrade to a PC using the FFPS Update Downloader tool. The
2-3 GB download is exported to a USB flash drive or DVD and then imported into Update
Manager on the FFPS. The download and export to USB or DVD should be performed from a
location with internet access BEFORE starting the installation. This is typically used for DFEs
without external internet access. The USB/DVD download may be imported into any FreeFlow
Print Server. A USB export takes about 10 minutes to import into Upgrade Manager and
typically loads at least 15 minutes faster than the online download.
NOTE
For a media only upgrade method, order the Xerox D95/110/125 CP, D110/125 Printer FFPS 9.0
(90.XX.XX) SPAR kit.
__10. Click [OK] when the download is complete. Download times range from 30 minutes to 2 hours
depending on update size and internet speed.
__11. In the Updates Available for Export list select the FFP 9.0 Software Release.
__12. In the Export Update To box select [Browse].
__13. To export to a USB flash drive perform the following:
__a. Insert a USB flash drive 3GB or larger into the USB port.
__b. In the Destination window navigate the Look In box to the USB drive.
__c. Proceed to step 15.
__14. To export to DVD, navigate to a temporary directory on the hard drive (C:\temp). The update must
first be exported to the hard drive.
__15. In the Export Update window select [Export].
__16. In the Progress window the export status is displayed.
__17. At the Update exported successfully prompt, select [OK].
__18. In the Export Update window select [Close].
__19. In the Version drop down select [90].
__20. Select [Check for Updates].
__21. Download any Solaris or Java updates. These will be installed at the conclusion of the 9.0 upgrade.
__22. Export the FFP 9.0 Software Release Updates to USB or the hard drive.
__23. Select [Close] to exit the FFPS Update Downloader.
__24. To export to a DVD, burn the update on the hard drive to a DVD as data disc using Windows
Explorer or other burning software.
NOTE
If the CD archive fails to appear in the following step, then select the Close button and eject the CD. Leave
the CD-RW in the tray and push the tray back into the drive and repeat step 13.
__b. For CD-RW backup select CD-RW 0 from the Look in drop down menu. Then select the
cdrom0 folder in the Directory tree.
__c. For a USB flash drive select USB0 from the Look in drop down. Then select the rmdisk0
folder in the directory tree.
__d. Verify the backup archive file is listed in the Select Backup list. Create another backup if the
archive fails to appear.
__e. Select the [Close] button.
__14. For a CD-RW backup, select [System: Eject CD]. Remove the disk and label it “Configuration
Backup for <Machine Number> and <Date> and <Current FreeFlow Software Version>.”
__15. Retain the CD or USB drive in a safe place.
NOTE
It is recommended to export the upgrade to USB/DVD. The USB/DVD may be imported and installed on
other systems without internet access. It is faster to import the USB/DVD than to download the upgrade
over the internet.
__13. To export the upgrade from the FFPS to a USB flash drive or DVD perform the following:
__a. Open a terminal and login as root.
__b. Insert a USB flash drive or blank DVD.
__c. In the terminal window type: cd /var/spool/XRXnps/downloads/patches <> .
__d. For a USB flash drive type: cp –R <Update ID> rmdisk/rmdisk0 <>. Substitute the actual
Update ID number.
__e. For a DVD type: cp –R <Update ID> cdrom/cdrom0 <>. Substitute the actual Update ID
number.
__f. The cursor blinks while the update copies to the FFPS.
__g. Wait for the # prompt to appear indicating the copy completed. A USB takes approximately
10 minutes. A DVD takes 20 minutes.
__h. At the # prompt type: exit <> .
__14. Select [Close] to exit the FFPS Update Downloader.
__15. Proceed to Section 3.8 Install the Update in Update Manager.
__6. At the Install Notice window review the information and press [Install].
__7. The installation will run unattended for approximately 90 – 120 minutes. During this time the
system will:
• Extract the packages to install
• Reboot and install Solaris OS patches
• Reboot and install the FreeFlow Print Server packages
NOTE
Do not interrupt the install during this time. Make a note of any errors or warnings that may appear during
the install..
__8. The Install Complete screen is displayed briefly at the conclusion of the install and the system
reboots automatically.
__9. Wait for the Solaris operating system to restart and the FreeFlow Print Server application to appear.
__10. After the reboot, if a C16-520 Firmware Update fault is raised then open the fault frame and select
the Reboot button. The fault should clear after the update.
__11. Logon to the FFPS application, and select the [Resume Printer] button to continue with normal
operation.
__12. Proceed to Section 5 Completing the Installation.
Overview
This section provides a list of materials and procedural steps required to perform a clean installation of the
Solaris operating system and the FreeFlow application. This activity is typically performed to recover from a
hardware problem (e.g., disk failure) or severe software problem (e.g., corrupted file system).
Caution
All information on the hard drives of the FreeFlow Print Server will be erased! Ensure the Post Sale
Analyst has been involved in backing up customer data to a proper alternate location.
Ensure the information is available from Server Installation Worksheets located in Appendix A.
Required Media
FreeFlow Print Server 9.0 Full Software Image DVD
Blank CD – RW Discs for Backup.
Required Information
Read Before Starting located at the beginning of this document.
Server Installation Worksheets W1-W12 (from Getting Ready for the FreeFlow Print Server Installation).
Printer Model and Speed
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the password in the password field, then select [OK]
__2. Select [System: Backup/Restore… : Backup Configuration…].
Checkmark these
items only:
VIPP
Background Forms
__5. To backup to a CD-RW perform the following:
__c. Insert a blank CD-RW.
__d. Select CD-RW 0 from the Save Location: Look In drop-down menu.
__6. To backup to a USB flash drive perform the following:
__c. Insert the USB drive into the USB port.
__d. Select USB 0 from the Save Location: Look In drop-down menu.
__7. Check the Estimate Archive File Size box.
__8. Select the [Continue] button.
__9. Select [OK] to the Backup File Size warning.
__10. Select [OK] to the Insert the CD-RW warning.
__11. The Configuration Backup Status window appears and the backup proceeds. Wait for the progress to
indicate 100%.
__12. Wait for the tray to eject. Leave the CD-RW in the tray.
__13. Push the tray back into the drive.
__14. At the Configuration Backup Status window select [Close].
__15. Verify the backup can be recovered as follows:
__a. Select [System: Backup/Restore… : Restore Configuration…]
NOTE
If the CD archive fails to appear in the following step then select the Close button, eject the CD and repeat
step 15.
__b. For CD-RW backup select CD-RW 0 from the Look In drop-down menu. Then select the
cdrom0 folder in the Directory tree.
__c. For a USB flash drive select USB0 from the Look In drop-down. Then select the rmdisk0 folder
in the directory tree.
__d. Verify the backup archive file is listed in the Select Backup list. Create another backup if the
archive fails to appear.
__e. Select the [Close] button.
__16. For a CD-RW backup, select [System: Eject CD]. Remove the disk and label it “Configuration Backup
for <Machine Number> and <Date> and <Current FreeFlow Software Version>.”
__17. Retain the CD or USB drive in a safe place for use later in the installation.
Caution
ALL optional and/or non standard issue storage hardware must be removed from the FreeFlow Print Server
before performing this section. Devices include external hard drives, internal hard drives,
portable/removable drives, tape drives, and USB drives. Devices may be added after completing this section.
__1. Obtain the FreeFlow Print Server 9.0 Full Software Image DVD and set it aside.
__2. If the FreeFlow Server is powered down then proceed to step 6.
__3. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon…].
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the system administrator password then select [OK].
__4. Select [System: Shutdown…].
__5. Select the [Interrupt] button. Wait for the system to shutdown.
Caution
Default BIOS settings for Dell Optiplex XE servers with BIOS Version A03 or lower do not have the BIOS set
to look at the CD-ROM first on boot. Do not attempt to install the FFPS Full Software Image DVD until the
boot order has been changed to set the CD-ROM first. An attempt to install the DVD without changing the
boot order will result in failure to boot from the DVD. Default settings for BIOS Version A04 and higher
have been corrected to look at the CD-ROM first at boot.
Caution
Do not use the numeric keypad on the right of the keyboard to enter data. The Zero (0) and Decimal
point (.) keys on the keypad do not function.
The Backspace () key will not delete the preceding character when the Num Lock key is selected.
Ensure the Num Lock key remains off during this section.
Certain IP address ranges are reserved for the FreeFlow Print Server and Press Interface. These IP
addresses are prohibited for use by the customer. Refer to Worksheet W-1 Item 4.
__18. The IP Address screen is displayed. Enter the IP address, then <Next>. Refer to Worksheet W-1 Item
4.
__19. The Netmask screen is displayed. Enter the netmask and then <Next>. Refer to Worksheet W-1 Item
5.
__20. The IPv6 screen is displayed. Select the appropriate value, then <Next>. Refer to Worksheet W-1
Item 6.
__21. If [Yes] was selected for DHCP in step 15 then proceed to step 24.
__22. The Set the Default Router screen is displayed. Select the appropriate option, and then press
<Next>. Refer to Worksheet W-1 Item 7.
__23. If [Specify One] was selected for the Set the Default Router, enter the Default Route IP address.
Press <Next>. Refer to Worksheet W-1 Item 7.
__24. The Kerberos Security Policy screen is displayed. Select the appropriate value and click <Next>. If no
value is provided, select [No]. Refer to Worksheet W-1 Item 8.
__25. The Name Service screen is displayed. Select the appropriate service. Press <Next>. Refer to
Worksheet W-1 Item 9 in this step.
If NIS or NIS+ was selected, then go to Step 25a.
If LDAP was selected, then go to Step 25d.
If DNS was selected, then go to Step 25g.
If NONE was selected proceed to Step 26.
__a. NIS or NIS+ only: The Domain Name screen is displayed. Enter the domain name. Press
<Next>.
__b. NIS or NIS+ only: The Name Server screen is displayed. To have the system locate the NIS or
NIS+ server automatically, select [Find one], <Next>, and then go to Step 26. To enter the
information manually, select [Specify one], <Next>, and proceed to Step 25c.
__c. NIS or NIS+ only: The Name Server Information screen is displayed. Enter the host name and
IP address. Press <Next>, and then proceed to Step 26.
__d. LDAP only: The Domain Name screen is displayed. Enter the LDAP Domain name. Press
<Next>.
__e. LDAP only: The LDAP Profile screen is displayed. Enter the Profile name and Profile server IP
address. Press <Next>.
__f. LDAP only: The LDAP Proxy Bind Information screen is displayed. Select the appropriate
information. Press <Next>. Continue with Step 26.
__g. DNS only: The DNS screen is displayed. Enter the Domain Name information. Press <Next>.
__h. DNS only: The DNS Server Address screen is displayed. Enter the Server’s IP address(es). Press
<Next>.
__i. DNS only: The DNS Search List screen is displayed. Enter the appropriate information. Press
<Next>.
__26. At the NFSv4 Domain Name prompt, select the appropriate value. Refer to Worksheet W-1 Item 15.
For most cases, accept Use the NFSv4 Domain Derived by the System and press <Next> to continue.
__27. If Specify a Different NFSv4 Domain was selected in the previous step then enter the NFSv4 Domain
Name. Refer to Worksheet W-1 Item 15. Press <Next> to continue.
Caution
After pressing <> in the following step, press and release the eject button on the DVD drive immediately
after the system reboots into the BIOS POST screen. Continue to press and release the eject button until the
tray ejects. If the disc is not ejected then the system will boot from the Full Software DVD and the
Installation will repeat into the Solaris welcome screen.
__37. At the Please Press Enter to Complete the Install and Reboot This DFE prompt, press <>. The server
reboots.
__38. Press the eject button and remove the Full System Image DVD.
Caution
If the Full System Image DVD was not ejected then it is possible to continue by performing the following
step.
__39. Use the following steps to recover if the System Image DVD was not ejected:
__a. Press and hold the power button to power down the server.
__b. Press the power button to power on the server.
__c. Press the eject button and remove the Full Software Image DVD.
__d. The server boots from the hard drive. Proceed with the next step.
__40. At the GRUB screen take no action. FreeFlow Print Server (default) is selected automatically.
NOTE
The system will appear to hang for about 3 minutes at the Console login prompt while the swap file is being
created. This is normal during the first boot. Ignore the map device messages.
__41. The Console login prompt appears for a few minutes. Do not type any input.
__42. The Solaris Java Desktop appears.
Caution
Before selecting a printer model, ensure that the printer matches the model specified in the customer’s long
term license. If an incorrect printer model or speed is installed the software must be reconfigured for the
correct printer. Refer to Appendix E for the reconfiguration procedure. The system software does not need
to be reinstalled to reconfigure a different printer.
__43. The Reconfigure Free Flow Print Server screen appears. Perform the following:
__a. At the Select Printer Model prompt, ensure the correct printer model is selected.
__b. Press the Install button. The Reconfiguration FFPS screen closes.
__44. The FreeFlow Print Server main window opens after about two minutes.
__45. The License Manager window opens.
W-11 Items 6, 2.
__d. Select [OK].
__e. At the Please Try Downloading the License Again prompt, select [OK].
__f. From License Manager, select [Download License…].
.
Figure 4.8 – Entering the Proxy Address and Port
__3. At the Licenses Have Been Downloaded and Installed Successfully Prompt, select [OK].
__4. Select [Close] to close the License Manager window.
__5. At the System Must Be Restarted Now prompt, select [Restart Now].
__6. Wait for FreeFlow Print Server main screen to open.
__7. Proceed to Subsection 4.10.
__a. Insert the CD into the drive and wait for the LED on the drive to stop flashing.
__b. At the What Do You Want the System To Do? prompt select [Cancel].
__c. Select [CD-RW 0] from the Look In box.
__7. If the license is on USB drive:
__a. Insert the USB drive into the USB port.
__b. Select [USB 0] from the Look In box.
__8. Select the license file from the file list then select [OK].
__9. Select [Close] to close the License Manager window.
__10. At the System Must Be Restarted Now prompt, select [Restart Now].
__11. Wait for FreeFlow Print Server main screen to open.
__12. For a CD backup, select [System: Eject CD]. Remove the license CD and retain in a safe place.
__13. For a USB backup, select the Eject USB icon on the taskbar. Remove the USB drive.
__14. Select the [Restart Now] button.
__b. Select [System Administrator] from the User box on the Logon window
__c. In the password field type administ and then select [OK]
__2. Select [System: Backup/Restore… : Restore Configuration…].
__3. For CD-RW backup perform the following:
__a. Select [System: Eject CD].
__b. Insert the CD-RW.
__c. At the What Do You Want the System To Do? prompt select [Cancel].
__d. In the Look In drop-down menu select CD-RW 0.
__e. Select cdrom0 in the tree
__4. For USB flash drive backup perform the following:
__a. Insert the USB drive into the USB port.
__b. At the What Do You Want the System To Do? prompt select [Cancel].
__c. In the Look In drop-down menu select USB 0
__d. Select rmdisk0 in the tree.
__5. The backup archive appears in the Select Backup list.
__6. Double click the backup archive to restore under Select Backup.
__7. The list of folders available for restore appears under Select Files on the right.
NOTE
If a server busy error is raised or the backup archive fails to appear in the following step, select the Close
button and then repeat this subsection.
__8. In the File Selection window, ensure the following items are not selected (Figure 4.11):
License Data
Configuration Directory
Color Profiles
User TRCs
Tray Settings
PostScript Print Resources
PCL Print Resources
TIFF Print Resources
Basic Networking Information
Remote Services Data
VIPP
Background Forms
__9. Uncheck any other folders to exclude from the restore. Leave the folders checked if unsure.
__10. Select [Continue].
__11. Select [OK] to the Warning window. The Configuration Restore Status window appears with progress
and status indicated.
__12. Select [OK] to the Information window indicating the restore completed.
__13. Select [Close] in the Configuration Restore window.
__14. Remove the CD or USB drive and store in a safe place.
__15. Select: [System: Shutdown…].
__16. Press the [Interrupt] button.
__17. Wait for the server to power off, then press the power button to power on the server.
__18. Wait for the Free Flow Server Home Screen to appear.
NOTE
Enabled Hot Folders have an icon (e.g., orange folder) to the right of the Queue name.
__15. On each remaining queue, repeat steps 13-14 to re-enable the Hot Folder.
__16. Once all the Hot Folders have been re-enabled, select [Close] to exit Queue Manager.
Required Information
Server Installation Worksheets (from Getting Ready for the FreeFlow Print Server Installation).
NOTE
Update Manager may also be launched from a terminal window as root by typing:
/opt/XRXnps/bin/updateManager.sh <>
__2. From Launch button on the taskbar, select FreeFlow Print Server Update Manager.
__3. In the Terminal window type the root password.
__4. From the FreeFlow Print Server Update Manager select Check For Updates.
__5. In the Updates Available for Download list highlight the specific Version ID to download.
NOTE
If “Unable to connect to Xerox Support Server” or any error messages appear then escalate to second level
hotline personnel.
__6. Select Download Update. Click [OK] when the download is complete. Depending on the size it make
up to 1 to 2 hours for the Download Complete window to display.
__7. Proceed to Subsection 5.6
__10. Click [OK] when the download is complete. Download times range depending on update size and
internet speed.
__11. If necessary download additional updates.
__12. In the Updates Available for Install list, select the update and then select [Export].
__13. In the Export Update To box select [Browse].
__14. To export to a USB flash drive perform the following:
__a. Insert a USB flash drive into the USB port.
__b. In the Destination window navigate the Look In box to the USB drive.
__c. Proceed to step 16.
__15. To export to DVD, navigate to a temporary directory on the hard drive (C:\temp). The update must
first be exported to the hard drive.
__16. In the Export Update window select [Export].
__17. In the Progress window the export status is displayed.
__18. At the Update exported successfully prompt, select [OK].
__19. In the Export Update window select [Close].
__20. Select [Close] to exit the FFPS Update Downloader.
__21. To export to a DVD, burn the update on the hard drive to a DVD as data disc using Windows
Explorer or other burning software.
__2. In the Updates Available for Install list, select the Version IDs to be installed and then select Install
Update.
__3. An information message will pop-up that all jobs should be in a held status and a system
reboot/restart is required. Select [OK], at the “are you sure…” window, select [Yes].
__4. FFPS enters Diagnostics mode to install the necessary updates.
__5. A Terminal window opens displaying the progress.
__6. For an FFPS system upgrade perform the following:
__a. The FFPS Install Wizard launches.
__b. Follow the instructions in the wizard to upgrade the system.
__c. Proceed to step 9.
__7. If this is an OS patch install/update perform the following:
__a. At the reboot prompt, type yes. Click [OK], at the confirmation page and [Yes] to reboot.
__b. The system reboots into FreeFlow Print Server. The update is complete.
__8. If this is an FFPS patch fix perform the following:
__a. Select [OK], at the confirmation page
__b. Select [Yes] to restart FFPS.
__9. After the necessary restart/reboot, logon to the FFPS application, and select the [Resume Printer]
button to continue with normal operation.
__10. Perform Section 5.1 to verify the printer output.
NOTE
If a server busy error is raised or the backup archive fails to appear in the following step, select the Close
button and then repeat this section.
__4. Press the eject button on DVD drive, insert a blank CD-RW into the drive.
__5. Select CD-RW 0 from the Save Location: Look In drop-down menu.
If time permits perform a system backup. Ask the customer to perform a system backup weekly if possible.
__1. At the FreeFlow Print Server, select [Logon: Logon…]
__2. Select [System Administrator] from the User box in the Logon window.
__3. Type the password in the password field, then select [OK].
__4. Select [System: Backup/Restore… :Backup System to Unix File System…]
__5. Ensure /XRXbackup is selected in the Directory box
__6. Select [OK]
__7. At the FreeFlow Print Server Will Be Shutdown Automatically warning select [OK]
__8. Wait for the server to power down
__9. Press the power button to power on the server.
__10. The GRUB menu is displayed and the FFPS System Backup window appears.
__11. Wait for the Backup Operation Completed Successfully to appear.
__12. At the Press Any Key To Continue prompt, type any character.
__13. The system boots into FreeFlow Print Server.
Procedure
If a different Name Service is used (e.g. NIS/NIS+), select the corresponding tab and enter the
information supplied with the Installation Worksheet
6.1.2 Configuring Remote Services
NOTE
Refer to Appendix D.1 Troubleshooting Remote Services Problems if difficulties are encountered in this
section.
__1. If this is a Xerox site (e.g., training centers, customer support centers), go to Appendix D.2, Using
Remote Services at Xerox Sites at this time. Do not continue with Step 2 until the type of product
license has been determined.
NOTE
Remote Services may also be initiated by typing the following command in a terminal window:
/opt/XRXnps/XRXrs/clientStart <>
__2. To open Remote Services, select the Remote Services icon in the upper-right corner of the FreeFlow
Print Server GUI. The Remote Services Home window is displayed. A short delay (~30 seconds) may
occur before the window open.
__3. If the Registration window opens automatically, minimize it at this time. It is not needed until later in
the procedure.
__4. Select [Setup] at the bottom of the Remote Services Home window. The Setup window is displayed.
__5. Enter the Print Engine Serial Number, and then select [Apply New Settings]. The three digit Product
Code must be appended to the front of the Serial Number. All letters must be entered as
UPPERCASE. Do not enter spaces or dashes.
Examples: PYW123456 (NASG) 1121234567 (XE/DMO)
__6. Record the Host ID and Print Engine Serial Number at this time. This information will be required at
a later time if the customer decides to register Remote Services from an alternate location
Host ID: ____________ Serial Number: _____________________
__7. Select [Network Settings] to display the Network Settings window.
__8. Check the Remote Services Installation Worksheet W-11 from the Getting Ready for FreeFlow Print
Server Installation document. If a firewall or proxy is used to access the Internet, enter the Server
Address (Worksheet W-11 Item 6) and Port (Worksheet W-11 Item 2) of the HTTP Proxy. Leave
these fields blank if the customer does not use a firewall or proxy.
__9. Check the Installation Worksheet W-11 Item 5. If a firewall/proxy is used to access the Internet and
requires a User Name (Worksheet W-11 Item 6) and Password (Worksheet W-11 Item 6), enter
them now. Leave these fields blank if a firewall/proxy is not used.
__10. If changes were made on the Network Settings window, select [Apply New Settings]. Select
[Verify Connection] to determine if Remote Services can connect to the Xerox Servers. If the
connection fails check the network settings are correct, and if required see Appendix D.1
Troubleshooting Remote Services.
__11. Select [Home] to display the Remote Services Home Window.
6.1.3 Remote Services Registration and Acceptance
NOTE
Ensure that the customer registers the Remote Services feature at this time. The customer MUST accept
the Terms & Conditions of the Remote Services offering before the feature can be activated. If desired, the
customer may register Remote Services from any Internet-connected computer at:
http://www.rs.docusp.xerox.com/registration
__1. Select [Registration] at the top of the window. The registration window for Remote Services is
opened
NOTE
The customer is responsible for selecting the optional Problem Reporting and/or Download Software
Updates services in the following step.
Problem Reporting enables On Demand Machine Data Transfer and Automated Remote Monitoring to
Xerox Support. Download Software Updates allows Xerox Support to send download requests to
download patches for OS, FreeFlow Print Server and Remote Services.
Refer to http://www.rs.docusp.xerox.com/registration for additional information.
__11. Select the [Refresh Table] button to display new requests. If the registration was successful the
[Registration] in the upper right hand drop-down menu will be replaced by a [Login] selection. If
the registration completes please continue with the next step.
NOTE
A FreeFlow Print Server License Download request will also be displayed for new installations and version
upgrades.
__12. If the Registration selection does not go away, you have not successfully completed the Remote
Services Registration. Network traffic may be slow. Wait about one minute, and then select [Get
New] and [Refresh Table] again. If problems persist see Appendix D.1 Troubleshooting Remote
Services.
NOTE
Under extreme circumstances it may take up to 10 minutes for the Remote Services Server to complete the
registration.
__13. If no new license is required, and no License Download request has been displayed, continue to
Section 6.1.5 Testing the Connectivity.
__14. If a License Download request is displayed, click on the ID number open the Support Request Details
window. Verify that the selected ID number is intended to download a license, and then select
[Close]. Click on License Download to highlight the row, and then select [Accept] to download the
new FreeFlow Print Server license. Note that the Status of the request changes from Pending to In-
Progress.
__15. Select [Setup: Restart] to restart the FreeFlow Print Server application.
__16. After the FreeFlow Print Server application appears, press the [Help] key on the keyboard to display
the Remote Services Home window.
6.1.4 Testing Remote Services Connectivity
__1. On the Home window, select the link for [1 File Ready For Transfer]. If prompted, logon as System
Administrator. Any files that were available before the software installation may be listed.
__2. Ensure that the test file row in the Transfer pop-up window is highlighted. Select [Start Transfer] to
transmit the test file.
Test
NOTE
If the confirmation message does not appear within one minute, the transfer was not successful. Refer to
the Appendix D.1 Troubleshooting Remote Services.
6.4 IPDS
Install and configure IPDS. Refer to the IPDS installation Guide located in the IPDS software kit.
Worksheet W-1 (Continued) – Solaris & FreeFlow Print Server Software Information
Domain Name
Profile Name
LDAP
Profile Server IP Address
(IP address ranges listed in Item #4 are
prohibited)
10 Geographic Region
11 Time Zone
12 Create System Backup Partition Yes No
13 Create Data Overwrite Partition Yes No
14 Space for System Backups
15 NFSv4 Domain Configuration System Derived
Specify different NFSv4 domain
NFSv4 Domain
(If Specify One, enter the NFSv4 Domain)
16 FreeFlow Print Server Security Profile High Medium Low
Default Operating System Only
17 Enable SNMP Gateway? Yes No
Enable DigiPath Gateway? Yes No
Enable Novell NetWare Gateway? Yes No
Enable AppleTalk Gateway? Yes No
Enable TCP/IP Socket Gateway? Yes No
6 Market Region
7 Printer Type
8 Service Option
9 Remote Connectivity Enabled/Disabled
10 Remote Phone Number
11 Network Cable Type (circle one) Twisted Pair Ethernet (TPE) RJ-45
Thick Net Ethernet (AUI)
Coax/Thinnet
12 Host ID
13 Ethernet Address
14 IP Address of Default Router
15 Virtual Printer Name
Refer to the FreeFlow Print Server Service Documentation (X86) for the following:
Unable to log on as Customer Service Engineer. A password recognition error may prevent logon
as Customer Service Engineer. If unable to logon
on as CSE, logon as System Administrator.
Remote Services fails to open. Permissions for the mozilla browser configuration
files may be incorrect (“su root” rather than
“xrxusr”). When the RS GUI is started from the RS
icon or command line as xrxusr, it may not have
permissions to write to the configuration files.
Perform the following to correct the problem:
1. Log into a Terminal window as root.
2. Type: ps -ef | grep mozilla <>
3. Terminate the mozilla process by typing:
kill -9 <process_id> <>.
Substitute the process id returned in step 2.
Repeat this step for each process id returned in
step 2.
4. Type: rm -r /export/home/xrxusr/.mozill* <>
5. Restart RS by clicking on the RS icon. If the RS
icon is missing type:
/opt/XRXnps/XRXrs/clientStart <>
Remote Services fails to open. The error Refer to Appendix D.2. Ensure that Remote
message: 404 – not found may be displayed in Services has been properly configured for the type
the window. of license installed on the product.
An undetermined error prevents transfer of the If the customer uses DNS Name Service, ensure
test file. that the information has been entered correctly.
In the FreeFlow Print Server application, select
[Setup: Network Configuration]. Select the
[DNS] tab. If required, enter the customer’s DNS
information.
When transmitting the test file, a Transfer Failed The system could not connect to the Internet.
or Transmission Error message is displayed in the Check Network Settings on the Setup window.
Transfer window. If the problem persists, check connectivity with
the Xerox Support server. Type the following in a
Terminal window:
External Customers
/usr/sbin/ping dcs.support.xerox.com <>
Internal Xerox Sites
/usr/sbin/ping xdcstest.support.xerox.com <>
All configuration settings of Remote Services FreeFlow Print Server application software has
have been reset to default values been upgraded. Sections 6.1.1 - 6.1.3 of this guide
must be performed again to configure and
register FreeFlow Print Server Remote Services.
.
System captures an outload automatically and By default, Remote Monitoring is enabled for data
posts messages: Outload Captured Successfully. push at 2 a.m. local time. It may be disabled by
Remote Monitoring Data Capture in Progress selecting [Problem Reporting: Settings: Transfer].
Avoid Processing or Printing. Data Transfer in
Progress Avoid Processing or Printing. Currently, Remote Monitoring settings may not be
disabled until Remote Services is registered and
Problem Reporting is enabled.
Caution
Information in this procedure is for internal installations only. It is not intended for general field use.
By default, Remote Services will assume that the product has a production license issued by Xerox
Document & Support Services (XDSS). Sometimes, however, a Xerox site such as a training center or
customer support center is issued an internal test license from a different database than the one used by
XDSS. If a product has been issued an internal test license, Remote Services will not function properly until
it has been reconfigured.
If you know for certain that the product’s license was issued by XDSS, continue with the setup and
configuration procedure. The following steps are not applicable.
If you are uncertain as to the type of license installed on the product, determine the license type using the
License Validation Tool.
NOTE
Use of the validation tool requires access to the Xerox Intranet.
If you are unable to access the License Validation Tool, call the Xerox License Center and verify that the
license was issued by them. Write down the Host ID and Serial Number before placing the call.
NASG (US & Canada): 800-890-3260 XE: 44 1707 352668
Internal Test Licenses are issued by the engineering teams supporting each product. If an internal license
has expired, or other difficulties are encountered, escalate problem through normal channels.
Reconfiguring Remote Services for an Internal Test License
If the product has an internal test license, complete the following steps BEFORE starting Section 6.1.1 of
this guide:
__1. At the FreeFlow Print Server, open a Terminal window and login as root.
__2. Type the following command: /opt/XRXnps/XRXrs/bin/serverReconfig.sh psi <>
__3. Close the window when the command finishes its execution.
__4. Return to Section 6 and continue with the setup and configuration procedure.
NOTE
Make every attempt to register Remote Services from the product UI. If it is necessary to register from
another computer, DO NOT use the registration url shown in Sect 6.1.3 (it is for registering products with a
production license). Products with an internal test license must use the following registration site:
http://xww.softwarelicensing.world.xerox.com/Test/RemoteServices
Procedure
__1. If the FFPS Application GUI is running log on as System Administrator and select [System: Exit].
__2. Right click on the Solaris Desktop and select Open Terminal.
__3. In the terminal window, type: su <>.
__4. Type the root password and press <> .
__5. Type: cd /opt/XRXnps/XRXinstll/bin <>.
__6. Type: ./.reconfig_FFPS.bin <>. The Reconfigure FreeFlow Print Server screen appears.
__7. At the Unconfiguration prompt press the Install button.
__8. The system will reboot.
__9. The GRUB menu appears briefly and then FreeFlow Print Server boots.
__10. Wait for the system to boot into the Reconfigure FreeFlow Print Server screen.
__11. At the Select printer model prompt select the appropriate printer model (Figure E.1).
__12. Press the Install button.
__13. If the License Manager Window appears, install the new license using Section 4.8 Install the
Software License.