Technical Proposal

SOC Service Delivery to Support SNOC

Transformation
Telkomsel

PT. SIGMA CIPTA CARAKA 11/27/20

 STATEMENT OF CONFIDENTIALITY & NON-DISCLOSURE

This document contains proprietary and confidential information. All data submitted to PT
Telekomunikasi Selular (Telkomsel) is provided in reliance upon its consent not to use or disclose
any information contained herein except in the context its business dealing with Telkomsigma.
The recipient of this document agrees to inform present and future employees of Telkomsel who
view or have access to its content of its confidential nature.
The recipient agrees to instruct each employee that they must not disclose any information
concerning this document to others except to the extent that such matters are generally known
to, and are available for use by, the public. The recipient also agrees not to duplicate or distribute
or permit others to duplicate or distribute any material contained herein without Telkomsigma’s
express written consent.
Telkomsigma retains all title, ownership and intellectual property rights to the material and
trademarks contained herein, including all supporting documentation, files, marketing material,
and multimedia
BY ACCEPTANCE OF THIS DOCUMENT, THE RECIPIENT AGREES TO BE BOUND BY THE
AFORMENTIONED STATEMENT.

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 DOCUMENT CONTROL

Document Properties

Document Name Technical Proposal SOC Service Delivery to Support SNOC

Transformation Telkomsel

Document Version 1.0

File Name “20201127 - Technical Proposal SOC Service Delivery to

Support SNOC Transformation v1.0.pdf”

Last Update 27-November-2020

Document Summary Technical Proposal SOC Service Delivery to Support SNOC

Transformation Telkomsel

Document Check

Prepared by Reviewed by

Teuku Irwan
Andri Gunawan
Adi J. Patria

Document History

Version Date Description Prepared by

1.0 November 27th, 2020 Initiation Telkomsigma

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 TABLE OF CONTENT

STATEMENT OF CONFIDENTIALITY & NON-DISCLOSURE......................................................... 2

DOCUMENT CONTROL ............................................................................................................ 3
TABLE OF CONTENT ................................................................................................................ 4
Chapter I – Background ........................................................................................................... 5
1.1 Telkomsel Background ................................................................................................ 5
1.2 Objective Of The Proposal ........................................................................................... 5
Chapter II – Company Profile .................................................................................................. 6
2.1 The Year Company Established And Brief History ....................................................... 6
2.2 Ownership Structure And Local Presence In Indonesia ............................................... 7
Chapter III – General Requirements ........................................................................................ 8
3.1 Overview Requirements .............................................................................................. 8
3.2 Assessment and Boarding ........................................................................................... 9
3.3 Expertise & Project Reference ..................................................................................... 9
Chapter IV – Scope of Work .................................................................................................. 17
4.1 SOC Process of Consultancy ...................................................................................... 17
4.2 SOC Advanced Service Demarcation (L2-SOC) ........................................................... 17
4.3 SOC Data Analytical & Business Insight ..................................................................... 18
4.4 Project Management and Implementation ............................................................... 18
Chapter V – Deliverables ....................................................................................................... 22
5.1 SOC Process Delivery ................................................................................................. 22
5.2 SOC Advanced Service Demarcation (L2-SOC) Delivery ............................................. 22
5.3 SOC Analytical Report Delivery.................................................................................. 23
5.4 Project Management Delivery ................................................................................... 23
Chapter VI – Closure ............................................................................................................. 24

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 Chapter I – Background

1.1 Telkomsel Background

Telkomsel have the vision to be the best, leading and trusted mobile lifestyle and solutions
provider in the Region, also have a mission to Delivery mobile lifestyle services and solution in
excellent way that exceed customer expectation, create value for all stakeholders, and the
economic development of the nation.
In an effort to realize the Telkomsel’s Vision and Mission as well as in order to face the second
curve of the Telkomsel business dynamics, comprehensive transformation program
implemented in all function unit in Telkomsel, Not least in the Service & Network Operation
Centre (SNOC).
One the important part of Service & Network Operation Centre (SNOC) transformation is to
implement Service & Customer Experience Monitoring. Service & Customer Experience
Monitoring consists of Service Layer (SOC) and Customer Layer (CEMC).

1.2 Objective Of The Proposal

This proposal document composed with aims to gather initial information regarding SOC service
delivery to support SNOC transformation and the purpose of this Request for Information is part
of effort of Telkomsel’s Service Operation Center strategy to support strengthening of Service
Operation Center required program that eliminated gaps in existing condition of process, tools
and people.
In composing the information vendors shall consider several facts including but not limited to:
• TELKOMSEL has coverage across the nation with challenging demographic situation
• TELKOMSEL deploys multi-vendor and service platforms solutions which have specific
behavior that should be considered

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 Chapter II – Company Profile

2.1 The Year Company Established And Brief History

For the past 3 decades, since the beginning of IT managed services and data center solution
offered by PT. Sigma Cipta Caraka (Sigma) in 1997, Sigma has transformed significantly as the
digitization partner for Indonesia broad industries. Even more since Sigma has 100% acquired by
PT. Telkom Indonesia (Persero) Tbk through TelkomMetra in 2010 and formed as Telkomsigma.

Established in 1987

The first Indonesian full IT solutions company :

- 1989 : Introducing ALPHABITS Core Banking Application

- 1997 : Pioneer in IT Managed Services in Indonesia
- 1998 : Balicamp, World Class Software Development
- 2008 : Established Data Center Surabaya
- 2010 : Became a part of PT Telekomunikasi Indonesia Tbk.
- 2011 : Transformation of name & logo to “Telkomsigma”
- 2012 : Established Data Center Sentul
- 2014 : Pioneer of big data services in Indonesia
- 2017 : Become the 1st data center service provider obtained an Uptime Institute Tier III
Operation

Service Focus: Years of Serving, Assessing, Designing, Implementing, And Operating Service
Operation Center or Similiar Solution

• Manage Operation AON Telkom

• Manage Operation IT Security Telkomsel
• Manage Operation IT Infrastructure Telkomsel
• ITQA & Product Telkomsel

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2.2 Ownership Structure And Local Presence In Indonesia
Telkomigma has 100% acquired by PT. Telkom Indonesia (Persero) Tbk through TelkomMetra in
2010 and formed as Telkomsigma.

Today, Telkomsigma has over 1100 employees and trusted by over 250 customers in finance,
telecommunication, distribution & other industries.

Key partnerships and alliances in telecommunication sector specific solution are as bellow:

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 Chapter III – General Requirements

3.1 Overview Requirements

At high-level function, Telkomsigma able to analyze and find gaps that need to be filled as
overview of SOC delivery shown that are shown in the table below:
Function Area Challenge

Service Operation Center Process Establish a new SOC process which includes
voice, data and OTT service monitoring and
clear explanation of escalation process,
severity and SLA/OLA

Tools A new system/platform needs to be

implemented to address the complexity of
process and data source. This challenge
makes it difficult for SLA target to be
archived.

People Design & upgrade surveillance (L1-SOC)

competencies and capabilities

Service Analytic and Perform analytical and reporting process

Reporting through process automation.This process
includes, but are not limited to Service
Improvement Report, Business and
Marketing Insight and Management Report

L2-SOC Establish an advanced service demarcation

Demarcation for service problem management.

Key Performance Define new KPI service baseline severity for

Indicators incident services.

Key Quality Define and finalize KQI baseline threshold to

Indicators reflect real customer experience using OTT
services.

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3.2 Assessment and Boarding
Telkomsigma are able to conduct process and tools assessment as well as compose
comprehensive strategy in order to determine SOC Delivery which includes, but are not limited
to the following key points:
1. Able to define assessment methodology for process
2. Able to define service demarcation & service analytical
3. Able to define implementation phases
Telkomsigma is fully aware of the importance of extensive knowledge of SOC architecture and
concepts in this project and will assure that an end-to-end delivery pipeline and solution would
be designed and delivered to achieve success in this project.
Therefore, as a service provider, Telkomsigma would ensure that an end-to-end solution would
be designed and a suitable strategy to address the issues involved in this project would be
implemented to further improve Telkomsel’s existing SOC platform, tools and requirements. This
feat would be accomplished with the help of principles and implementation guide & best
practices to meet the KPI and KQI stated in the diagram above.
We, as Telkomsigma hereby acknowledges that we possess a programmable network that is able
to configure, manage and modify the SOC analytical tools of PT. Telkomsel and are compliant to
not subcontract this chapter of the proposal to anyone but ourselves.

3.3 Expertise & Project Reference

As a bidder, Telkomsigma would be responsible for providing a detailed organization chart and
resource management plan that is in line with the minimum composition as listed at service
requirement for this very project. The detailed organization chart would then be followed by a
full list of Resume of everyone that would be assigned full time and on site for the duration of
the project and Telkomsigma would make sure that everyone that owns those resumes are
experienced and skilled in SOC related subjects.

No Role Description Qualification

1 Leader Manage and coordinate tasks and team; ITIL certification; PM

ensure KPI and SLA; and reporting certification (preferred);
experienced in Telco

2 Demarcation Quickly identify service degradation or Network engineer

outage and correlating/escalating to the background; experienced
appropriate team depending on the in trouble ticketing and
source of the issue identified Telco

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 No Role Description Qualification

3 Staff Data, Voice and OTT Services Surveillance Experienced in trouble

and monitoring including services alarm ticketing and Telco
monitoring; Escalate and dispatch ticket
to 2nd level support or other related
team for further investigation; and Ticket
creation, ticket update and tracking until
ticket is closed

4 Analyst Provide analysis on the current process, System analyst and

recommend and implement automation software background,
to make sure an optimized process and experienced in
utilized to reach the agreed SLA on the telecommunication
KPI Services

In addition to matching qualifications according to the projects’ needs, Telkomsigma ensures

that all the engineers and project managers that would be involved in this project possess
adequate certifications for each specific services and customer area. Each engineer would then
be assigned to a specific role in the project, which could be illustrated in the shape of
Organization Chart Project Management below:

Key Personnel involved and their assigned tasks along with their qualifications can be found in
the table below:

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No Scope Education Working Technical Skills Leadership Skills
Experience

1 Project (2015) Masters’ Total: 12 Years Programming Language: Experienced Project

Manager Degree in Manager
Project Manager at Java,Spring, Hibernate
Information
Tubagus Paques Indonesia (PT Great Analytical
Achmad Technology from Javascript AJAX, JSON Thinking
Informatika Solusi
Harja University of Bisnis)
Kusuma Indonesia PHP,HTML, CSS Able to lead small,
medium & large sized
2017 team
(2010) Bachelor’s Database & Reporting
Degree in Tools:
Product Analyst at Excellent sales skills
Information Applied Business
Technology from SQL, MS, SQL
Service Limited
STMIK Raharja
Oracle,Postgre, SQL
2014
Jasper Report
Java Developer at PT
Chang Jui Fang Other Technical Skills:
Indonesia
Business Analysis
2012
System Analysis
PT Nexcom Indonesia,
Software Engineer IT Project Management

2010 Software Engineering

PT Satra Indah
Megahmas, Supervisor
Sales and Canvasser

2008

PT Bangun Papan
Idaman, IT Engineer,
Software Developer 08

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No Scope Education Working Technical Skills Leadership Skills
Experience

2 SOC Process (2003) Technic Total : 16 Years Good communication Excellent Project
Consultancy Electro from STT with English (verbal & Supervisor
Duta Bangsa Bekasi 2020 written)
(Hadi Experienced Project
Kusumo) Team Lead Project Management Lead
Implementation, Cisco
Telecom Implementation Team Leader
2016
Wide knowledge of
Telecommunication
Project Team, PT. Dian Equipments
Graha Electric
Project Supervisor
2016

VTM (Venue Technical

Manager) INASGOC

2016

TI Site Supervisor
Project Nokia
Philippines ( Under Xair
Malaysia) Nokia
Solution Networks

2015

Team Lead
Implementation, PT.
STAR GLOBAL
INDONESIA

2010

IP Engineer Project
Nokia Siemens
Network (PT. INDO-HR)

2004

Transmission and BTS

Engineer Project
SIEMENS INDONESIA (
PT. Dian Graha
Electrical)

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No Scope Education Working Technical Skills Leadership Skills
Experience

- PHP
3 SOC Diploma 3 in Total: 2 Years - Laravel Analytical Thinking
Advanced Informatics Framework
Service Management from Web Developer at PT - CI Framework Creative Solutions
Demarcation Politeknik Negeri Areta Amany Solusi - Javascript &
Lampung
JQuery
(Mulyono) Front-end programmer - OO
at PT.Dian Prima
Programming
Jayaraya
- Java
- HTML, CSS
- Networking
- Linux
- English

- LAN
4 SOC (2016-Present) Total: 5 Years - WAN Good Organizational
Advanced Bachelor’s degree - IP Addressing Involvement
Service in Informatics 2019 - VLAN
Demarcation Engineering from - Cabling, Basic Great Team Support
Indraprasta PGRI Engineer at Datacomm Electrical
(Chairul University Diangraha Works well in a team
- MS Office.
Fadillah)
2018

Assistant Project
Manager at
Indosatooredoo

2018

IT Support at Rudexx
Tech

2018

Telco Engineer at GSM

System Indonesia

2017

Telco Engineer at
Comnet Multi Pradana

2015

Provisioning Technician
at Lumbung Riang
Communication

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No Scope Education Working Technical Skills Leadership Skills
Experience

- CCNA (Cisco
5 SOC Data (2017) Bachelor’s Total: 6 Years Devices) Excellent Academic
Analytical degree in - Installation and Achievements
and Business 2019 Configuration
Insight Telecommunication
- Network Leads by example
Engineering from IP Planner Engineer at Security
(Ikhwan Edy Universitas PT ZTE Indonesia Great team player
- Network
Umar) Muhammadiyah Troubleshootin
Makassar 2018
g
Assistant Instructor at - Routers &
(2012) Diploma 3 in PT Inixindo Makassar Switches
Telecommunication - Integration
Engineering from - Data Center
2014
Politeknik Negeri - System
Ujung Pandang Monitoring
Data Center Engineer
at LAPAN - English

The list of certifications that all the engineers and leaders possess can be found below:

Our Professional Certifications:

- ERP
- Cisco Networking
- ICCIT International Conference
- Nokia Siemens Network Academy
- Juniper IP Basic Fundamental
- Preposition Competence Certification for Maintenance Service
- Remote Delivery Certification (Huawei)
- Networking in Google Cloud
- Cisco Certified CyberOps Associate
- Mikrotik Certified Network Associate
- Cisco Certified Network Associate
- AWS Introduction for Cloud Computing

With this, Telkomsigma would be committed to not procure, solicit or encourage any employee
under Telkomsel’s wings to cease their employment with Telkomsel without prior consent and
agree to Telkomsel’s regulations in the case of missing key personnel or key personnel change
with the same quality in line with the terms and conditions which can be found below:

Severity Level Agreement (SLA) delivery which consists of:

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 No Scope SLA Target

1 SOC Process Consultancy
On time delivery process which 100% per quarter
consists of:
- SEM: 4 activity processes
- SIM: 9 activity processes
- SPM: 6 activity processes
- SQM: 3 activity processes

2 SOC Advanced Service
Demarcation
KPI of Service problem (MTTO, MTTD, MTTO: 30 minutes
MTTR & MTTC) achieved target. MTTD: 1 hour
MTTR: Depends on the
severity of service
problems
MTTC: 30 minutes

3 SOC Data Analytical &
Business Insight
Submission of analytical report: 100% per time delivery
- Recommendation network
quality improvement report
- Incident network and service
quality impact report
- On demand top service area
segmentation report for
marketing purpose
- KQI review for TOP 30 OTT
service report
- Service experience and quality
report

4 Project Management On time delivery project 100% delivered per

project

Telkomsigma has vast experience in undertaking projects similar to SOC Delivery to support
SNOC transformation as we have previously worked with Telkomsel and other firms in a wide
range of industries including telecommunication, aviation and governmental in the past. Past
projects that were successful include:

1. Telkomtelstra – 2016
2. Badan Siber dan Sandi Negara – 2017-2018
3. Bank Republik Indonesia - 2019PT.

Telkomsigma has vast experience in undertaking projects similar to SOC Delivery to support
SNOC transformation as we have previously worked with Telkomsel and other firms in a wide
range of industries in the past. One example of a project that Telkomsigma successfully
completed for Telkomsel would be the SNOC 2020 project.

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In order to make sure that this SOC project becomes just as successful as the SNOC 2020 project,
Telkomsigma would provide a clear and concise explanation of a successful project that would
involve scope, timeline, approach strategy, technology used and key people involved.

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 Chapter IV – Scope of Work

4.1 SOC Process of Consultancy

In terms of process of consultancy, Telkomsigma would participate in reviewing & evaluating
Telkomsel’s current SOC business processes that covers Service Event Management, Service
Incident Management, Service Problem and Service Quality Management. Furthermore,
Telkomsigma would also review and update the best practices for KQI and KPI for Telkomsel’s
SOC architecture and in turn, prepare an SOC processes audit compliance. Another review
process that Telkomsigma would be willing to provide, is to assess Telkomsel’s current
attributes/rules of SOC processes which include SOP, Juklak, severity policy and escalation
procedure and issue an update if necessary. Additionally, Telkomsigma would also update
Telkomsel’s SOC Business process in terms of technical and business requirements.

4.2 SOC Advanced Service Demarcation (L2-SOC)

Once the project is in effect, service problem management would develop concerns and become
a part of advanced service demarcation.

L2-SOC Diagram
PT. Telkomsigme would be willing to resolve these potential issues in service problem
management by receiving, analyzing and resolving tickets from L1-SOC to meet the targets that
are stated in the Service Level Agreement. This is done by collecting and filtering data of service
event log, repetitive incident log and customer complaint problem management so that we could
recommend a service improvement input for PT. Telkomsel Indonesia.
In addition to aiding PT. Telkomsel in solving the prospective problems above, PT Telkomsigma
would also take responsibility in demarcating and dispatching the tickets of service incident to
related parties (L3 SOC) by performing the actions that are listed below:

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1. Perform broadcasting info, tracking and update L2 service incidents
2. Perform ticket closure and generate L2 problem service incident reports
3. Perform first touch resolution of L2 problem service incidents
Subsequently, we would correlate the results with NOC alarm and upstream application so that
problem service management process could be conducted.

4.3 SOC Data Analytical & Business Insight

All data that are related to SOC would need to be processed and reported to the management
team so that further insight regarding business needs and service improvement could be
recommended.

SOC Analytical Diagram

To achieve this, we are offering to collect information from data sources and L1 SOC as shown in
the SOC Analytical diagram above so that a filtering process could be conducted and analysis of
data could be produced in order to deliver analytical reports for Telkomsel. This analytical report
includes management report, service improvement recommendation report and business
marketing insight report in weekly, monthly and quarterly basis. Telkomsigma would also like to
ensure that the analysis of SOC would be performed by system automation, just as Telkomsel
required in the SOC Analytical Diagram above.

4.4 Project Management and Implementation

Telkomsigma would guarantee that a detailed project plan and schedule for implementation and
a detailed design (High Level and Low Level/Micro Design) of Telkomsel’s SOC requirements
which consists of process, tools & people would be submitted upon acceptance of the project.
We would also assure Telkomsel that a master schedule (see table below) would be set forth and
that all processes involved within it would be met during the duration of the project.

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Master Schedule

MASTER SCHEDULE SOC SERVICE DELIVERY

2020 2021

No Scope of Work

Dec Jan Feb Mar Apr May

1 Project Management and consultancy to ensure all the

transformation of SOC will align with SNOC
transformation

2 SOC Process Consultancy

3 SOC Advanced Service Demarcation

4 SOC Analytical & Report

5 Performance Evaluation

Should Telkomsigma miss or not meet any SLA in the delivery process, Telkomsigma would take
full responsibility and agree to compensate Telkomsel according to these agreements that can
be found below:

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SLA Measurement

No SLA

Scope Achievement

>90% 75%-90% 60%-75% <60%

1 SOC Process 24 activity 18-23 14-17 <14 activity process A1

Consultancy process per activity activity per quarter
quarter process per process per
quarter quarter

2 SOC Advanced MTTO to 75% - MTTO 60% - MTTO MTTO to MTTC A2

Service MTTC >90% to MTTC to MTTC 75% <60%
Demarcation >90%

3 SOC Data 100% time 10% delay 20% delay 30% delay time A3
Analytical & delivery per time delivery time delivery delivery
Business Insight session
(day) (Day +1) (Day +2) (Day +3)

4 Project 100% on 10% delay 20% delay 30% delay time A4

Management time time delivery time delivery delivery (Week +3)
(Week +1) (Week +2)

Final Achievement Average of

(A1+A2+A3+A4
)

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SLA Missed Credit

Service Missed Criteria Service Credit

Final Achievement <90% 0.5% of Total Contract Fee

Final Achievement <75% 1.5% of Total Contract Fee

Final Achievement <60% 2.5% of Total Contract Fee and Contract evaluation

To prevent the incidents above from happening, Telkomsigma would make sure that the quality
of human resources is up to standard and that they are allocated to each task and possess
detailed job descriptions that are in line with the responsibility matrices. Subsequently, it would
then be the responsibility of the management of all stakeholder involved in this project to make
sure that all resources are available and capable to undertake the project and that project
management standards are met.
Therefore, Telkomsigma agrees to provide the information of two contact persons as
representatives or help desk, should any issue arise at this point in the project.

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 Chapter V – Deliverables

5.1 SOC Process Delivery

Telkomsigma understands that SOC process delivery is imperative for the completion of this
project and would be willing to provide assessment reports which consist of SOC main processes
(L1 process) that include Service Event Management (SEM), Service Problem Management (SPM)
and Service Quality Management (SQM). In addition to the main reports stated above,
Telkomsigma would also comply to provide assessment reports which consists of SOC process
attributes covering Juklak, KPI/KQI, Service Catalogue, Severity Escalation Procedure and
SLA/OLA.
To complement these reports that have been stated above, Telkomsigma would also agree to
provide improvement recommendation reports, strategic people management reports and
recommendation reports that would serve as Service Quality Management and Level Maturity
Agreement.

5.2 SOC Advanced Service Demarcation (L2-SOC) Delivery

In this technical proposal, Telkomsigma promises to provide daily, weekly, monthly, quarterly
and incidental reports of MTTO, MTTD, MTTR, MTTC and FTR just like Telkomsel requires.
Following are the SLA to be used to measure the performance for SOC as recommended by
Telkomsigma :
No KPI Formula SLA Scoring Rules

MTTO (Mean 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀 30 Minute

1 Time To Open) �𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑡𝑡𝑜𝑜𝑜𝑜𝑜𝑜𝑛𝑛𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡 − 𝐴𝐴𝐴𝐴𝐴𝐴𝐴𝐴𝑚𝑚𝑟𝑟𝑟𝑟𝑟𝑟𝑟𝑟 �
= (Monthly)
Fault Ticket 𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡𝑡

MTTD (Mean
Time To 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀 = �𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑡𝑡𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑𝑑ℎ 60 Minute
2
Demarcate) Fault − 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀 � (Monthly)
Ticket

Depends on the severity of the

MTTR (Mean service problem
3 Time To Repair) TBD
Fault Ticket

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 No KPI Formula SLA Scoring Rules

30 Minute
4 MTTC
(Monthly)

100%
5 FTR
(Monthly)

5.3 SOC Analytical Report Delivery

Telkomsigma are responsible and are under obligation from Telkomsel in delivering Analytical
Reports for Telkomsel in this project, which would be in the forms of:
1. Recommendation of network quality improvement report
2. Incident network and service quality impact report
3. On demand top service area segmentation report for marketing purpose
4. KQI review for TOP 30 OTT service report

5.4 Project Management Delivery

At the end of this SOC project, Telkomsigma are going to provide detailed delivery project
management and arrange documents in the deliverables list such as periodical reports, process
documents and people design competence documents to be handed over to Telkomsel. To make
sure that these deliverables are delivered, Telkomsigma are going to perform regular &
requested meetings and reports to responsible representatives from Telkomsel. Telkomsel
reserves the right to change the regularity of these reports and to request for adhoc reports and
it is Telkomsigma’s responsibility to submit these reports in a timely manner.

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 Chapter VI – Closure

Thus, this proposal was made as an illustration of SOC Service Delivery to Support SNOC
Transformation Telkomsel solutions. The smooth and successful running of this project cannot
be separated from the mutually supporting cooperation of various parties.

--------------- END OF DOCUMENT-------------

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