COMPARING AND ACROSS MATCHING OF COMPETENCIES

Current Competencies Required Units Training Gaps/

Competency / Learning Requirements
Outcomes
1.1 Demonstrated ability to
check and balance a range
of transactions following
the standards procedures

1.2 Demonstrated ability to

identify and rectify
discrepancies in 1. Conduct Night
accordance with
established standards

1.3 Articulated the night

audit process impacts on
overall financial
management in
accordance with
established standards

1.4 Demonstrated skills on

the use of current front
office technology and
equipment in accordance
with enterprise
requirements
1.1 Demonstrated ability to
respond to inquiries on and
explain the club’s facilities 2. Provide Club Reception
and services in Services
accordance with
established standards

1.2 Demonstrated ability to

Date Developed: Document No.
October 2022
Issued by:
FRONT OFFICE NC II
Revision No. Page 2

SESSION PLAN Developed by:

.
 monitor entry to club
according to established
standards
1.1 Handled luggage
services for guest arrivals
and departures according
to established standard
procedures

1.2 Collected and

transported guest luggage
in accordance with
established procedures
and security requirements

1.3 Provided bell desk 3. Provide Concierge and

services in accordance Bell Services
with establishment’s
security and safety
requirements

1.4 Showed and explained

room features upon
guest’s arrival following the
standard procedures

1.5 Demonstrated skills in

interpersonal
communication with others
in accordance with
established standards

Date Developed: Document No.

October 2022
Issued by:
FRONT OFFICE NC II
Revision No. Page 2

SESSION PLAN Developed by:

.