AKSHAY KUMAR Mangalore

+91-7026334290
Work for the organization which provides me the opportunity to improve raoakshay34@gmail.com
my skills and knowledge to grow along with organization objectives.

EXPERIENCE SKILLS

Cerner [ Support Technician 1]

August 2020 – December 2022, Bangalore Microsoft Office

➢ Provide routine technical support for desktop, laptop, telecom, and Customer Service
network systems, including hardware, application software,
operating systems and connectivity Active Directory

➢ Perform specific hardware and software maintenance, such as Sounds on knowledge

upgrades,virus scans, moving systems, and documenting changes in in AWS and Salesforce
partnership with suppliers.
Operating systems: Windows
➢ Troubleshoot hardware and software issues and document resolution server, Mac

➢ Repair or replace defective equipment with support as needed Install, Basics of SQL
configure, and update end-user desktop and laptop software
➢ Prioritize and escalate issues and requests when appropriate Basic knowledge on generating
reports using Power BI
➢ Hands on experience with troubleshooting Office365 application issues,
DNS, identifying the problems and finding the right resolutions DWH, ETL testing concepts

➢ Fulfill technical requests from end users or route when appropriate

➢ Use knowledge transfer forums to identify and resolve problems LANGUAGES

➢ Identify associates and team priorities based on business direction and English, Kannada, Hindi, Tulu,
adjust when needed.
Sanskrit
➢ Lead by example and share knowledge and experiences with associates
and team

➢ Hands on experience with ticketing tools such as Remedy, ServiceNow EDUCATION

➢ Triage, track and assign incoming requests from various sources through
Jira St. Joseph Engineering
College, Mangalore — B.E
2014 - 2018
DXC Technology [ Technical support Engineer ] Specialization : Electronics and
August 2018 - August 2020, Bangalore Communication.

➢ Worked as a technical Support Engineer for the AT&T Process.

➢ Experience handling multiple tickets at a time and coordination with multiple

users/developers

➢ Experience to document the issues and create knowledge base using

ServiceNow tool

➢ Remote Desktop Services, VMware, exposure to Citrix

➢ Windows System Administration/Configuration, including a basic
understanding of:
• Registry
• File Storage
• User Accounts & Access Control
• Automated installation of Windows
• User Profile management
• Windows Update management
• Bit locker administration
• Windows Activation/Licensing

➢ Remote Desktop Services configuration and management

• Printing configuration and management
• Application installation and management
• Active Directory topology and management
• Group Policy management
• Memory Management, Windows Registry, Blue Screen