BVU test – 15.

Market leader new – seh 40, calisma B

16. Match these sentence halves.

1 I suggest that we invite some young graphic artists e
2. Let's hope the new Head of R&D will stimulate d
3. Our company has introduced a new scheme designed to secure c
4. Scientists say the new drug represents a major a
5. She never made any money because she b
a) breakthrough in the fight
against AIDS.
b) failed to patent all her inventions.
c) improvement in staff performance.
d) innovation rather than stifle it.
e) just to bounce a few ideas around.

17. Complete the sentences with the missing adjectives.

brilliant space-saving clever silly beneficial annoying wasteful practical
ridiculous ground
1. _Ground_______-breaking research provides important new ideas and influences the way people
think about things.
2. A clever ________idea is useful and effective.
3. A _briliant_______idea is extremely good.
4. If an invention is_wasteful_______, it uses too much time, energy or money.
5. A ridicilous ________idea is very, very stupid.
6. A _practical_______idea is sensible and likely to be successful in a real situation.
7. A _silly idea is stupid and not sensible.
8. _space-saving_______means occupying little space.
9. beneficial________means favourable or advantageous.
10. _annoying_______means causing irritation or annoyance.

18. Match the two halves of the sentences.

1 During a routine… check we found a fault.
2 The results from our annual consumer… satisfaction questionnaire were interesting.
3 We apply a number of minimum… standards to guarantee basic quality.
4 Help is always available with our after-sales… service when you purchase a new machine.
5 Our engineers carry out extensive… tests before it leaves the factory.

19. Complete the text. Choose the correct option

Quality control and customer service in many ways go hand in hand, and are two of the pillars on which
a company builds its reputation. A company which is committed to quality control always
(monitors/corrects/ investigates) the quality of its products and, in particular, makes sure that the goods
are thoroughly checked for (faults/failures/repairs) before they are sold. In addition, it will of course
carry out a number of (routine checks/controlled conditions/market feedback) at different stages of the
manufacturing (process/progress/problems). In certain sectors such as the food industry, there are also
occasional surprise (inspections/parties/visitors) by the health authorities. Any serious business will set
its quality (aim/visitors/standards) very high and will try extremely hard to achieve them. As regards
customer service, most companies today understand the importance of offering an efficient (after-
sales/annual/ complaint) service, including free repairs for as long as the product is under
(guarantee/credit/receipt) . In addition, many companies offer full or partial
(compensation/maintenance/insurance) . If they find that the product is defective. Of course, being
proactive is very good policy, and getting feedback from the markets using tools such as consumer
satisfaction (questionnaires/discounts/panels) often helps to maintain or raise standard