Reception Opening Checklist

Reception area must be ready by 10:45

Month: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Get the cash float before coming up to the spa in Le Meredien Back Office (AED 500)
Read Endorsement Logbook
Turn On the Reception Computers and Printers. Ensure Book4Time, OPERA, and E-mail is
open
Ensure to open Vault Management from Book4Time
Ensure that all Spa Music Control is standard
Ensure that the retails shelves is clean and presentable
Double check if the coffee machine is refilled, presecco and B&F area is ready for the day
Ensure that reception area including reception table and drawers are clean and free from dust
and dirts
Ensure that Consultation forms are ready on the clipboards
Ensure to have minimum 5 W pens all the time
Call 888 to test if the emergency number working welll. IT A MUST
Check E-mails from time to time and do what needed to be done. Marked it CHECK once
done and move to assigned folder
Update all Report for every transaction and update guest's details from the Consultation forms
to Book4Time for every guest
Reconfirmed all the day booking (if not confirmed previous day) and check if any set up need
to be done for today's guest (e.g. birthday guest)
Endorse all important information to the next shift.

REMARKS:

Checked by: name and signature

Supervisor Signature
 Reception Closing
Month: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Get all important information before releasing him/her for meal break
Ensure that Consultation forms are ready on the clipboards

Check E-mails from time to time and do what needed to be done. Marked it CHECK once done
and move to designed folder
Update guest's details from the Consultation forms to the Spa Book4Time for every guest
Ensure all reports are done. Book4Time, OPERA, and Excel Dashboard . All these reports must
be balanced by the end of the day.
Ensure that the coffe machine is clean and off
Print Credit Card report (1 Credit Card Machines) X & Z Report - 0852
Ensure all spa collaterals are enough to use for the next day.
Remove the Spa display in all of the Reception area and put inside cabinet (if any)
Make sure you hand over important info to the next shift
Return cash float to FO Back Office (Le Meredien) and drop Y & Z Report along will all the sales
receipt including Book4Time and Micros in they drop box in W Welcome Office Back office (in
B&F Drawer)
Ensure to off computer before leaving the spa and close the light
Print next day booking

Ensure all the the device is charged including Micros, Micros Printer and Credit Card Machine

REMARKS:

Checked by: name and signature

Supervisor Signature
MONTH October 1 2 3 4 5 6 7 8 9 ### 11 12 ### 14 15 16 17 18 19 20 21 ### 23 24 25 26 27 28 29 30 31 REMARKS

Collect the key from Security Office

Turn on both male and female Steam room and
hammam room conrol panel from the basement
area.
Open main entrance exactly 8:30.
Check log book for any edorsements
Open pantries both male and female areas.
Run all shower areas both male & female and
check for hot and cold water temp. Report to
engineering if its not working.
Light all the candles in the hallway(male &
female).
Prepare all big burners with lit candles and
lavender essential oil in and place it in all
designated areas.
Prepare fresh tea of the day
Prepare and set up fresh apples (red &green
place in wooden bowl) in both male and female
relaxation pool area.
Standard set-up in pool relaxation area - 1 So
Spa rolled bath towel in the wooden chair, 1 BT
place on the backrest.Displays daily newspaper
and arrange all the magazines.

Check changing areas,includes dressing room,

toilets, shower and vanity areas.(male &
female.)
Check all lockers if its standard set-up (1
hanging robe or folded, 1 pair of slippers, 1
disposable underwear & bra (female), 1
disposable underwear (male), 1 rolled BT, 1
extra hanger. Refill if its not complete.

Collect fresh towels from laundry. Store and

arrange it properly in towel / linen room.
Dusting in all shelves in changing room. Make
sure all rolled towel set-up are neat and tidy.
(male & female.)

Check all amenities in the changing room (3 pcs

of dental kit, 3 pcs of combs, 3 pcs of cotton
buds, 3 pcs shower caps) Refill if its necessary
Check all the areas for maintenance request.
Report to engineering.
Collect and count all soiled towels before
sending to laundry.
Write down any endorsement for afternoon
attendants in the log book.

Check by: