Service Description

HSM Chargeable Repair

HSM Chargeable Repair Service is a return to base repair service, with a targeted 10-day
repair and return process. Upon receipt of the faulty product, HSM trained staff will replicate the
fault prior to the repair. Once repaired, a full functional test is performed on the unit, before being
cleaned, re-packed and dispatched. Turnaround time is calculated after the faulty unit is received at
the HSM Repair Centre and the purchase order (or credit card payment where available) is received.

Service Overview:
HSM provides Billable repair services for its branded hardware products for failures not covered under HSM’s Standard
warranty or a Contract Agreement. This service provides the repair or replacement (at HSM’s discretion) of faulty
hardware products and includes:

 Access 24 hours/day, 7 days/week to the Knowledge Central on-line support tool;

 Repair of your hardware product, covering labour and the repair or replacement of parts;
 Re-pack and dispatch the repaired product to the supplied return address.

Service Exclusions:
Without limitation, this service does not include:

 Repairs where the necessary repair part is no longer available.

 I-saft units are not included and require a separate quotation (Include CK32 and 730 terminals)

Supported Products:
All HSM branded hardware products.

Country Coverage:
For availability and specific offer information within your country, please contact your local authorized HSM Sales or
Services representative.

Turnaround Times:
HSM will send a written quotation within 5 days of receipt of the product requiring repair. The HSM Chargeable Repair
Service is a return to base repair service, with a targeted 10-day repair and return process. Turnaround times are not
guaranteed and do not include transit times.
Support Procedures:
 For 24 x 7 support information, answers to common questions, or to request technical support, please visit
our on-line Knowledge Central

 For all service requests, please contact service.apac.hsm@honeywell.com

 To request a Service Repair you will need the following details:

o Product Code;
o Serial Number;
o Fault Description;
o Contract Number (if applicable);
o Return to Address;
o Contact Name;
o Telephone number.

 Once you have completed the RMA request, you will be issued with an RMA number and the address to
return the faulty device(s) to.
 Please print the shipping document and return your product to the address detailed on the RMA, ensuring
a copy of the RMA shipping document is clearly visible.

Service Overview:
Tier 1
 Basic repairs, eg keypads, fuse, hand straps, stylus, touch screen protectors, triggers and Operating System
reload/reflash.
 Does not cover any internal PCB scan engine repair or replacements, display faults or any damaged part of
the device.
 Damage, accidental or otherwise is not covered under this Tier level.

Tier 2
 Includes all repairs listed in Tier 1.
 Covers major component repair, internal PCB, radio repair or replacements, display faults, scan engine repair
or replacement (Limited to only one major component)
 Damage, accidental or otherwise is not covered under this Tier level

Tier 3
 Includes all items from Tier 1 and 2, in addition to any damage to the device.
 Covers major component repair, internal PCB, radio repair or replacements, display faults, scan engine repair
or replacement due to damage
 Replacement limited to 2 major components

*Evaluations & Unaccepted Quotes

For any evaluation only cases or unaccepted quotes, unit will be sent back un-repaired and an Inspection Fee applies.
For Inspection Fee in each region, please refer to below price summary.
Pricing Summary:
Local Currency without VAT

Category Product Tier 1 Tier 2 Tier 3

5100, 6000, SL22, 6100, 6110, EDA50, 1260900 2773980 4160970

Mobile Computer 1
EDA51, EDA71, EDA70, EDA60, EDA51K

CK3, CN3, CN50, CN51, CS40, CT50, 6500, 7800

Mobile Computer 2 70E, 75E, MX7R/T, 7600, 60S, EDA60K, CT40, 2521800 5674050 8511075
CT45, EDA61K, CT60

CK7X, CN7X, CK31, CK65, CN80

Mobile Computer 3 MX7L, MX8, MX9, 9CT60, 99EX (without Gobi 2521800 8321940 12482910
Radios)

Fix Printer 1 PC23, PC43, PC42, DO E-Class 1260900 1765260 2647890

Fix Printer 2 PD41, PD42, DO I-Class, DO M-Class 2521800 4413150 6619725

PM4i, PM43, PF2, PF4, PX, DO H-Class, 2521800 5800140 8700210

Fix Printer 3
DO P-Class, DO A-Class, PX940, PM45

PB, PW, DO Mobile Printer, RP, RL

Mobile Printer PR2 (only for PR2A3005 & PR2A3006) 2521800 4413150 6619725
PR3 (only for PR3A3005 & PR3A3006)

SG10, SG20, 3580, 1450, ZL2200, YJ series, HH

series, HF series, 1602g 756540 1008720 1513080
Scanner 1
5145,1200,1250,1300,1400,1900,3310
MK71XX/75XX/78XX/95XX, MS3780

Scanner 2 1902, 1952, 3820i 756540 1639170 2458755

SR61, SF51, SF61, MK24XX, MK2700, 19XXi, 756540 3656610 5484915

Scanner 3
8670, HF680

CV30, CV60, CV61, VM1, VM2, VM3, FX1, VX 3782700 11600280 17400420
Vehicle Mounted Computer
series, RT10

RFID RFID reader 2521800 7313220 10969830

Inspection Fee All Product 630450

Customer Responsibilities:
In order to enable HSM to carry out its support obligations the customer without limitation should:

 Check the HSM on-line Knowledge Central for initial diagnosis and support actions;
 Request a return authorization number using the RMA process outlined above;
 Return the faulty product to the addressed provided with the RMA in a timely manner;
 Remove any replaceable items (SIM cards, SD cards, batteries etc);
 Where possible, provide a technically competent person with knowledge of the system and fault to
actively assist in troubleshooting and diagnosis;
 Acknowledge responsibility for recovering your own application software after any services have been
provided;
 Respond promptly to HSM’s written quotation.
 Any other actions that HSM may reasonably request in order to best perform the service;

Additional Information:
All repair work and any parts used are supplied with a 90-day warranty valid from the date of repair