SVARN INFRATEL PVT. LTD.

QUALITY MANAGEMENT SYSTEM PROCEDURE DOC.NO.: QP/MC/05

Issue Date – 01.06.2020
Issue No. – 01
PROCEDURE FOR PROBLEM SOLVING Rev. Date – 01.06.2020
REV.NO. : 00
PAGE NO: 01 of 02
APPROVED BY: ISSUED BY:

1.0 Purpose

This operating procedure shall be followed for problem solving approach used for the output that
do not confirm to their requirements.

2.0 Scope

The requirement described above shall be implemented by all departments/units that create
analysis and actions. Inputs from applicable laws, international, local and internal standards,
customers, Corporate Regulation are considered.
.
3.0 Responsibility & Authority

All persons who are responsible for analysis and action for the incidences

4.0 Procedure

The procedure defines approach; to apply various problem solving methods for the incidences
happened in the organization. Below are the issues:

● New Product Development

● Current Manufacturing issues
● Customer complaint/Field failures
● Audit findings
● Deviation in KPIs

Appropriate actions are required based on the nature of the nonconformity and its effect on the
conformity of product and services. Actions are required for all nonconforming products, services
detected after delivery of products, during or after the provision of services.

Below table shows approach for various types, analysis methods, horizontal deployment
applicability used in the organization.

Risk Analysis
Problem Necessity of
Incident Containment for similar Verification of
solving method Document
/Situation Action Product or corrective actions
used updation
processes
Customer Action verification as
Corrective
complaint / Required Yes per defined Required
Action Report
Field failure frequency
Action verification
Internal Corrective Required on case
Required Yes after implementation
rejections Action Report to case basis
of CA - 30 DAYS
 SVARN INFRATEL PVT. LTD.
QUALITY MANAGEMENT SYSTEM PROCEDURE DOC.NO.: QP/MC/05
Issue Date – 01.06.2020
Issue No. – 01
PROCEDURE FOR PROBLEM SOLVING Rev. Date – 01.06.2020
REV.NO. : 00
PAGE NO: 02 of 02
APPROVED BY: ISSUED BY:

Rejection at Corrective Required on case

Not required Yes Next Lot
Final QA Action Report to case basis
Rejection at Corrective Action verification Required on case
Not required Yes
Incoming QA Action Report after to case basis
Not required as
Deviation in 5 Why analysis Required on case
Not required Not required monthly monitoring
KPI method to case basis
done
Machine Root-cause Required on case
Not required Not required Not required
Breakdown analysis to case basis
NPD time plan Root-cause Required on case
Not required Not required Not required
exceeds analysis to case basis
Internal QMS Root-cause Verification after
Required Required Required
Audit analysis three month
Process & Root-cause Verification after six
Required Required Required
Product Audit analysis months
Customer Root-cause Verification as per
Not required Required Required
Audit analysis defined target date
External QMS Root-cause Six Monthly
Required Required Required
audit analysis Verifications

5.0 Documentation

F/QA/10 Corrective Action Report