“ The Tranning Plan “

Assignment #4

SEINOR SALES REPRESENTATIVE IN AUTOMOTIVE :

1. Literacy Programs :
It is intended to obtain a training course in business
English, and special language terms related to the
automotive field .
2. Interpersonal Programs :
This program is in order to improve his soft skills,
communication abilities and good listening skill
3. Technical Programs-job skills :
I prefer this program to acquire some skills such as
business writing, research skill, project management,
data analysis and work-related software, such as Word
and Excel
4. Management Skills Programs :
This program is essential as it helps in sharpening skills
such as Planning Communication , Decision-making ,
Problem-solving And Delegation.

SALES MANAGER : -
1. Literacy Programs :
It is intended to obtain a training course in business
English, and special language terms related to the field .
2. Interpersonal Programs :
This program is in order to improve his soft skills,
communication abilities , good listening skill and
negotiation skills
3. Technical Programs-job skills :
skills such as business writing, project management ,
work-related softwares , such as Word and Excel
4. Management Skills Programs :
This program to helps in sharpening skills such as
Planning Communication , Decision-making , Problem
solving , Delegation.and Motivation Skills.

CUSTOMER SERVICE AGENT : -

1 Literacy Programs :
It is intended to obtain a training course in English, and
 special language terms related to the Telephone
networks field .
2 Interpersonal Programs :
This program is in order to improve his soft skills,
communication abilities , good listening skill and
Solving problems
3 Technical Programs-job skills :
I prefer this program to acquire some skills such as
work-related software, such as Word, Excel , and The
main software he uses to help callers

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NAME : Muhammad Ayman Eid