Hierarchy & Escalation Matrix

Greater Cairo Sector Transmission Equipment

O&M
Last Update Oct , 2022
Updates
1
Maintenance of TX Services (E1 ~ 200 GE) |
| 2nd LS | Canal Cities Manager change Slide 12
Content
1 Hierarchy

2 Escalation Matrix
 Greater Cairo, Canal Cities and
Upper Transmission O&M Sector

1st 2nd
Management Management Canal Cities Upper North Upper South Control
Management Management Management Management
(Cairo Long) (Cairo Local)

Main Port Said, Fayoum, Bani Assuit, Suhag,

Exchanges in Ismailia, Suez, Suef, Minia, Qena, Luxor,
most Greater Cairo All Sector
Governorates Sinai, Red Sea Elwadi Elgedid Aswan
Select ..
Installation of TX Services (E1 ~ 200 GE) | Cairo Control
Working Days: Sunday to Thursday
from 8 am to 4:00 pm Eng. Mohamed Hendy
3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Esam Mohamed

2 General Manager 01550817777
esam.mohamed@te.eg

Eng. Marwa Hammed

1 Department Manager 01551559669
Marwa.Hamed@te.eg

ctr.fulfilment@te.eg
0 Department Team
02 3131 6116
 Maintenance of TX Services (E1 ~ 200 GE) | 1st LS | Cairo Control
SOC currently covers: All Sector
Working Days: All days of week Eng. Mohamed Hendy
Working hours: 8 am ~ 8.30 pm 3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Esam Mohamed

2 General Manager 01550817777
esam.mohamed@te.eg

Eng. Mahmoud Hussien

1 Department Manager 01550080006
Mahmoud.Hussien@te.eg

CtrTX.SOC@te.eg
0 Department Team
02 3131 6116
 Maintenance of TX Services (E1 ~ 200 GE) | 2nd LS | Cairo Long
Working Days: All days of week from
8.30 pm to 8 am Eng. Mohamed Hendy
3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Hosam Nour

2 General Manager 01550001743
hosam.nour@te.eg

Eng. Ahmed Alhasaneen

Department Manager 01551195999
1
ahmed.elhasaneen@te.eg

Team Head Eng. Mohamed Reda Aly – 01152220027 - mohamed.r.aly@te.eg

0 Department Team faults.long@te.eg - 02 3131 6116

 Maintenance of TX Services (E1 ~ 200 GE) ~PRI ~Access Switch | 2nd LS | C
Working Days: All days of week from 8.30
pm to 8 am Eng. Mohamed Hendy
3 Head of Sector 0155001010
mohamed.hendy@te.eg

Eng. Ayman Ali

2 General Manager 01550001663
ayman.ali@te.eg

Eng. Hanan Mohamed

1 Department Manager 01550001748
hanan.hussien@te.eg

cairolocal.faults@te.eg
0 Department Team
0225972496/ 0231318011
 Maintenance of TX Services (E1 ~ 200 GE) | 2nd LS | Canal Cities
Working Days: All days of week from 8.30
pm to 8 am Eng. Mohamed Hendy
3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Reda Mostafa

2 General Manager 01550009944
reda.desoky@te.eg

Department Eng. Hanady Elhelow – 01551855586 - Hanady.Elhlow@te.eg

1 Manager Eng. Elhady Ahmed – 01555885996 - Elhady.ahmed@te.eg

ism.tnms@te.eg - pts.tnms@te.eg
0 Department Team
02 3131 6116- 0643139994
 Maintenance of TX Services (E1 ~ 200 GE) | 2nd LS | Upper North
Working Days: All days of week from 8.30
pm to 8 am Eng. Mohamed Hendy
3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Nasser Kamel

2 General Manager 01550812222
nasser.aly@te.eg

Fayoum: Eng. Ehab Farouk - 01551865155 - Ehab.farok@te.eg

Department Bani Suef: Eng. Nadi Mostafa – 01550001741 - Nadi.mohamed@te.eg
1 Manager Minia: Eng. Elhossaini Elsayed - 01551855000 - elhossaini.elsayed@te.eg
Elwadi Elgedid: Eng. Emad M. Hessen – 01550001581 - emad.hessen@te.eg

TX-uppernorth-engineers@te.eg
0 Department Team
02 3131 6116
 Maintenance of TX Services (E1 ~ 200 GE) | 2nd LS | Upper South
Working Days: All days of week from 8.30 pm
to 8 am Eng. Mohamed Hendy
3 Head of Sector 01550010101
mohamed.hendy@te.eg

Eng. Nasser Kamel

2 General Manager 01550812222
nasser.aly@te.eg

Assuit: Eng. Mahmoud Gafar - 01550001665 - mahmoud.mansour@te.eg

Suhag: Eng. Mortada Atef – 01552755520 - mortada.sedik@te.eg
Department
1 Manager
Qena: Eng. Gamal Ali Hasan – 01550001716 - gamal.hasan@te.eg
Luxor: Eng. Abdellah Gadelrab – 01550001734 - abdellah.hashem@te.eg
Aswan: Eng. Rabea Abdo Osman – 01550001685 - rabea.osman@te.eg

UpperSouthTX.Shift@te.eg
0 Department Team
02 3131 6116
 Operation Support | Cairo Control
Working Days: Any time to get
support related to processes, Eng. Mohamed Hendy
procedures and/or other issues not 3 Head of Sector 01550010101
mentioned in the previous slides. mohamed.hendy@te.eg

Eng. Esam Mohamed

2 General Manager 01550817777
esam.mohamed@te.eg

Eng. Mohamed Hammed

1 Department Manager 0155343436534
mahamad.hamed@te.eg

0 Department Team CTRcairo.Support@te.eg

Thank You