GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD (93745-A)

(A member of the OCBC Group)

Head Office : Menara Great Eastern 303 Jalan Ampang 50450 Kuala Lumpur
Customer Service Careline 1300 - 1300 88 Fax +603 4259 8000
E-mail wecare-my@greateasternlife.com Website greateasternlife.com

9967/ Master

04/11/2022

027/680
LEE CHEE HAN
NO 17
JALAN MELATI 3/17
BANDAR MELAWATI
45000 KUALA SELANGOR

Dear Sir

ADVICE OF UNSUCCESSFUL PAYMENT VIA EASY-PAY SERVICE

POLICY NUMBER : 1057110201

LIFE ASSURED : LEE WEN XUAN
CREDIT CARD NUMBER : 528932xxxxxx4889
TOTAL AMOUNT BILLED : RM160.00
DUE DATE : 05/11/2022

We regret to inform that the above credit card charge for the above payment (s) on 03/11/2022 has been
unsuccessful. Please refer to your card issuing bank on the reason for this unsuccessful debit transaction.

We would initiate a second billing attempt to charge the card on 13/11/2022.

To change your card number and/or pay your premium online, please follow the steps below:-

1. Download our “Easi-Pay Guide via e-Connect” from our Corporate Website at
www.greateasternlife.com/my through the following link:

Get Help >> Customer Service >> Easi-Pay Guide via e-Connect

2. Please refer below table and select your category.

Existing e-Connect User Non e-Connect User

1. Login to your e-Connect account. 1. Sign up for e-Connect account via
2. Refer to “Guide 1: Register or Change Card https://econnect-my.greateasternlife.com.
and Make Payment”. 2. Temporary password will be send via Pin
Mailer.
3. Upon activation, please login to your
e-Connect account.
4. Refer to “Guide 1: Register or Change Card
and Make Payment”.

Please ensure that the new card number is correctly registered. We advise that you check your card statements
regularly to ensure continuous coverage of your insurance policy. If you suspect any unauthorized premium
deductions had been made to your account or other irregularities concerning your premium deductions, you should
notify your bank and Great Eastern Life Assurance (Malaysia) Berhad immediately.

Yours faithfully

Jeffrey Yem
Chief Operations Officer

This is a computer generated document and it does not require a signature.

Note:
The premium is inclusive of GST (if applicable).
If you have already settled the above premium, please ignore this letter

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Kindly Note the Following Instructions

INVESTMENT LINKED POLICY

If your policy is investment-linked, this is just to inform you of an unsuccessful Credit Card deduction
attempt on the date stated overleaf for the premium due under your policy. We will continue to deduct
the premium from your Credit Card for as long as your policy continues to be in force.

NON-INVESTMENT LINKED POLICY: WITHOUT SURRENDER VALUE

If your policy has not acquired a surrender value, it will lapse if the stated premium is not settled. We
therefore look forward to receiving from you this premium before the expiry of the days of grace for its
payment, and it should be paid by cash or cheque sent directly to the Company.

NON-INVESTMENT LINKED POLICY: WITH SURRENDER VALUE

If your policy has acquired a surrender value, an Automatic Premium Loan will be raised to settle the
stated premium, after the expiry of days of grace for its payment.

TO RESUME CREDIT CARD SERVICE USING THIS BANK ACCOUNT

After your premium is settled either by (a) direct payment to the Company by cash or cheque; or (b)
Automatic Premium Loan, the Credit Card deduction will automatically resume from the following
premium, even if your policy has Automatic Premium Loan outstanding.

TO CANCEL CREDIT CARD SERVICE

If you decide to cancel the existing Credit Card service, please notify the Company in writing.

IF THIS CREDIT CARD IS NO LONGER APPLICABLE FOR CREDIT CARD SERVICE UNDER
THIS POLICY
To reapply for Credit Card service using a new credit card, please submit a fresh Credit Card
Application Form and deduction will commence from the premium due after the application has been
approved.

GENERAL INFORMATION
The date the Company has arranged with the Bank to process all our Credit Card deductions will
follow the date in which your premiums are due.

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