Professional Documents
Culture Documents
Project STRVV Aarnav
Project STRVV Aarnav
Project STRVV Aarnav
Submitted in partial fulfillment of the requirements for the award of the degree of
BACHELORS OF COMMERCE(HONORS)
By
AARNAV DUGGAL
00217788820
1
CONTENTS
Topic PAGE NO
Certificate 3
Summer Training Appraisal 4
Acknowledgement 5
Executive Summary 6
Chapter I: Introduction 7
Chapter II: Review of 18
Literature
Chapter III: Research 24
Methodology (In case of
Primary Data)
a.) Objectives of the study
b.) Research Design
c.) Data Collection
d.) Data Sampling
e.) Statistical tools used
Chapter IV: Data Analysis 39
& Interpretation
Chapter V: Findings 45
Chapter VI: Conclusions & 47
Suggestions
References/ Bibliography 50
2
To whom it may concern
CERTIFICATE
Date: Signature
Of the student
Date: Signature
Of the guide
Name of
The guide
3
Designation
CERTIFICATE
4
ACKNOWLEDGEMENT
This report would have been quite impossible without the immense help and
utmost cooperation offered at “KHETAN CORPORATE SOLUTIONS PVT
LTD.”, wherein they hired me. I am deeply grateful to the entire management of
“VSBS(VIPS)” for giving me an opportunity to work on the practical aspect of
life.
“No Project is ever a work of only one person and this one is no exception”
At the outset of this report, I would like to thank all those who helped me directly
or indirectly and whose diligent efforts made this report possible. To start with, I
would like to thank Khetan Corporate Solutions Pvt Ltd and Vivekananda institute
of professional studies for providing me the chance to undertake this internship
study and allowing me to explore the Customer Service Section.
I would like to thank Mr. Arun Khetan (Managing Director) who gave me a chance
to be a part of their organization and undergo my summer training.
Then I would like to express my profound gratitude towards my Faculty Guide Dr.
Timcy Sachdeva, Assistant Professor, VSBS, VIPS for her valuable suggestions,
comments, feedback, and support throughout the internship. It has been great to
work under her guidance.
5
Name – Aarnav Duggal Roll no- 00217788820
EXECUTIVE SUMMARY
ORGANISATION DESCRIPTION: -
KHETAN CORPORATE SOLUTIONS PVT LTD is a consultancy firm in
India
BACKGROUND: -
To study the about E Scrips and the new foreign trade policy which is
given to exporters for receiving subsidy while exporting products.
INTERNSHIP EXPERIENCE: -
This specific report is predominantly based on the prime duties that
were needed to do during the internship period at KHETAN
CORPORATE SOLUTIONS PVT LTD. The internship responsibilities
that were needed to be accomplished during the internship tenure in the
organization have been jotted down.
6
CHAPTER 1
INTRODUCTION
7
INTRODUCTION
Escrip module is developed by ICEGATE, CBIC to provide a digital service to
exporters to avail benefits defined under various incentive schemes like RoDTEP
(Remission of Duties and Taxes on Exported Products) and RoSCTL (Rebate of
State and Central Taxes and Levies). The scheme provides for rebate of Central,
State and Local duties/taxes/ levies which are not refunded under any other duty
remission schemes.
The broad provisions are as under:
I. To avail the scheme exporter shall make a claim for RoSCTL/RoDTEP in the
shipping bill by making a declaration.
III. Once processed, a scroll with all individual Shipping Bills for admissible
amount would be generated and made available in the users account at ICEGATE
IV. User can create an Escrip account under Escrip tab. This can be done by the
IECs who have registered on ICEGATE with a DSC.
V. Exporter can log in into his account and generate scrip after selecting the
relevant shipping bills.
VI. It has been decided that for the Chapters 61, 62 and 63, RoSCTL would
continue to be given beyond 31.12.2020 and till 31.12.2024 instead of RoDTEP.
Implementation of RoSCTL scheme in Custom Automated System has been
developed.
VII. As of now the users can log into their ICEGATE account and create the Escrip
Account, as scrip generation provision will be made functional on the issuance
corresponding notification by the department and availability of the budget.
Implementation of RoDTEP scheme in Custom Automated System has been
developed.
8
Exporter
An exporter is a person or company who engages in sending goods abroad.
This means, the person ships goods from his present country to another for the
purpose of trade. In this regard, the nation whence the goods were sent are known
as the exporting country.
Exports
Exports are the goods and services that a country produces domestically, or within
the borders of its own country, and sells to buyers in a foreign country. The
opposite of exports are imports, which are goods and services that buyers in a
country purchase from sellers in a foreign country. Exports and imports are
components of international trade, which is the exchange of goods and services
between countries. Trade barriers such as tariffs, taxes on imports, and subsidies,
funding given to domestic businesses, can affect a country's flow of exports.
9
Duty Credit Scrips shall be granted as rewards under MEIS and SEIS. The
Duty Credit Scrips and goods imported / domestically procured against them
shall be freely transferable. The Duty Credit Scrips can be used for :
(i) Payment of Basic Customs Duty and Additional Customs Duty
specified under sections 3 (1), 3 (3) and 3 (5) of the Customs Tariff
Act, 1975 for import of inputs or goods, including capital goods, as
per DoR Notification, except items listed in Appendix 3A.
(ii) (ii) Payment of Central excise duties on domestic procurement of
inputs or goods.
(iii) Payment of Basic Customs Duty and Additional Customs Duty
specified under Sections 3 (1), 3 (3) and 3 (5) of the Customs Tariff
Act, 1975
Common Provisions for Exports from India Schemes (MEIS and SEIS)
Transitional Arrangement
For the goods exported or services rendered up to the date of notification of
this Policy, which were otherwise eligible for issuance of scrips under
erstwhile Chapter 3 of the earlier Foreign Trade Policies and scrip is
applied / issued on or after notification of this Policy against such export of
goods or services rendered, the then prevailing policy and procedure
regarding eligibility, entitlement, transferability, usage of scrip and any other
condition in force at the time of export of goods or rendering of the services,
shall be applicable to such scrips.
CENVAT/ Drawback
Additional Customs duty specified under Sections 3(1), 3(3) and 3(5) of the
Customs Tariff Act, 1975 /Central excise duty paid in cash or through debit
under Duty Credit scrip shall be adjusted as CENVAT Credit or Duty
Drawback as per DoR rules or notifications. Basic Custom duty paid in cash
or through debit under Duty Credit scrip shall be adjusted for Duty
Drawback as per DoR rules or notifications.
Import under lease financing
Utilization of Duty Credit Scrip shall be permitted for payment of duty in
10
case of import of capital goods under lease financing in terms of provision in
paragraph 2.34 of FTP.
Transfer of export performance
(a) Transfer of export performance from one IEC holder to another IEC
holder shall not be permitted. Thus, a shipping bill containing name of
applicant shall be counted in export performance / turnover of applicant only
if export proceeds from overseas are realized in applicant’s bank account and
this shall be evidenced from e - BRC / FIRC.
(b) However, MEIS, rewards can be claimed either by the supporting
manufacturer (along with disclaimer from the company / firm who has
realized the foreign exchange directly from overseas) or by the company/
firm who has realized the foreign exchange directly from overseas.
Facility of payment of custom duties and fee through duty credit scrips
(a) Duty Credit Scrip can be utilized / debited for payment of Custom Duties
in case of EO defaults for Authorizations issued under Chapters 4 and 5 of
Foreign Trade Policy. Such utilization /usage shall be in respect of those
goods which are permitted to be imported under the respective reward
schemes. However, penalty / interest shall be required to be paid in cash.
(b) Duty credit scrips can also be used for payment of composition fee under
FTP, for payment of application fee under FTP, if any and for payment of
value shortfall in EO under Para 4.49 of HBP 2015-20.
Risk Management System
(a) A Risk Management System shall be in operation whereby every month
Computer system in DGFT Headquarters, on random basis and on the basis
of guidelines issued by the DGFT from time to time, will select 10% of
applications for each RA where scrips and Status Holder Certificates have
already been issued, under each scheme. RA in turn may call for original
documents in all such selected cases for further examination in detail. In case
any discrepancy and/ or over claim is found on such examination, the
applicant shall be under obligation to rectify such discrepancy and/or refund
over claim in cash with interest at the rate prescribed under section 28 A A of
the Customs Act 1962, from the date of issue of scrip in the relevant Head of
Account of Customs within one month. The original holder of scrip,
however, may refund such over claim by surrendering the same scrip
whether partially utilized or fully unutilized, without interest.
11
(b) Regional Authority may ask for original proof of landing certificate
(wherever required under the policy), annexures attached to ANFs or any
other document, which has been uploaded digitally or any other export
related documents related to the application such as Export Invoices at any
time within three years from the date of issue of scrip. Failure to submit such
documents in original would make applicant liable to refund the reward
granted along with interest at the rate prescribed under section 28 A A of the
Customs Act 1962, from the date of issuance of scrip. If an applicant is found
to have mis- declared the Item description under any ITC HS Code,
appropriate action under FT(D&R) Act, would be taken. It would be the
responsibility of applicant to maintain such documents, certificate etc. for a
period of at least three years from the date of issuance of scrips or the
completion of scrutiny under RMS initiated by the RA whichever is later.
Status Holder
(a) Status Holders are business leaders who have excelled in international
trade and have successfully contributed to country’s foreign trade. Status
Holders are expected to not only contribute towards India’s exports but also
provide guidance and handholding to new entrepreneurs.
(b) All exporters of goods, services and technology having an import-export
code (IEC) number shall be eligible for recognition as a status holder. Status
recognition will depend on export performance. An applicant shall be
categorized as status holder on achieving export performance during the
current and previous three financial years (for Gems& Jewellery Sector the
performance during the current and previous two financial years shall be
considered for recognition as status holder) as indicated in paragraph 3.21 of
Foreign Trade Policy. The export performance will be counted on the basis
of FOB of export earning in freely convertible foreign currencies or in Indian
Rupees.
(c) For deemed export, FOR value of exports in Indian Rupees shall be
converted in US$ at the exchange rate notified by CBEC, as applicable on 1st
April of each Financial Year.
(d) For granting status, export performance is necessary in at least two out of
four years.
12
To understand the concept of E Scrips under Foreign Trade Policy
To understanding the working of different brokers with exporters
To understand the different schemes under Foreign Trade Policy.
Company Profile
13
Industry Profile
Khetan Corporate Solutions Pvt Ltd is part of the Consumer Services Industry. The
consumer services industry that has historically evolved from the needs of the end
consumers, is today at the threshold of witnessing unprecedented growth. Rising
average income levels, growing disposable incomes, unprecedented growth of the
new middle-class, ever-changing technologies and changing lifestyles are
contributing the addition of new and innovative consumer services.
India is expected to emerge as the world’s largest consumer market with aggregate
spending of $13 trillion by 2030, surpassing the likes of China and the US,
according to a Deloitte report. A big chunk of this spending will happen through
the rapidly growing consumer services industry. Thus, within the Services sector,
consumer services industry has begun to emerge as the sunrise industry for
investors and entrepreneurs.
Matured Sectors
Based on the maturity level of the various consumer services sectors, the following
sectors are far more matured in terms of investments, service delivery and
innovations. At their current levels of maturity, these sectors are riddled with entry
barriers like huge investments, higher risks and complex legal procedures. In spite
of this, they offer good returns on investments. Thus entrepreneurs willing to
venture into these segments must be prepared to invest huge money and take great
risks.
Banking and financial services: Banking services that started in Europe in the
12th century evolved from the need of safeguarding the money of travelers who
roam across the continent. Present day banking system is much more complex and
requires huge investments and a plethora of legal compliances & permissions to
start banking business. These services reflect the current changes in the
demographics and they change with the changing demography.
14
For instance, banking industry witnessed a surge in growth as employment levels
increased in the post-liberalization era leading to increased disposable incomes.
Similarly, other financial services like insurance services, chit fund services, etc.
also have tasted success.
Education: Education as a consumer service has evolved from the need to acquire
knowledge, improve grades, get better jobs and stay abreast with changing times.
Academicians too have evolved from simple knowledge providers to integrated
facilities for overall development. Apart from regular academics, people also go
for vocational or work-specific certifications/courses that can give them a boost in
their careers.
To make things easy, many universities – both Indian and foreign – offer online
certification courses for aspiring people. Education as an investment avenue is
quite matured and requires big initial investments (while returns are commensurate
with the investments).
Travel services: There is a steady rise in the consumer travel needs and this can
also be linked to the increasing employment avenues and increasing income levels.
Raising disposal incomes have also led to increased travel services catering to both
regular travel as well as holiday travel. Many travel agencies like Club Mahindra
Holidays, Cox &Kings Thomas Cook, Raj Travels and Travel Port among others
have mushroomed in the recent past to address this growing need by helping
consumers to plan their travel schedules and provide other allied services. Travel
services also include ticketing services that in itself is a big business.
Ticketing services first started with the flight booking and eventually seeped into
other modes of transport including train and bus. Today, ticketing agencies like
IRCTC, MakeMyTrip.com, Cleartrip.com, iBibo.com, Yatra.com and Redbus.com
are some of the vendors that are flourishing by rendering these consumer services.
15
Bill payments: Though it looks petty, this is a very useful service for consumers
who cannot spend time going around the offices of utilities and government
departments to pay their bills. Online bill payment service has evolved around this
need to save time while getting things done. This need has been so drastically felt
that government have entered the scene and opened e-portals to address this using
the online channel. e-Seva from Government of Andhra Pradesh is a classic
example.
Fast food restaurants: Today there are quite big names in quick service
restaurants business that offer ready-to-eat fast foods in ambient atmosphere. The
changing demographics have prompted the demand for eating outside and this was
further fuelled by entry of organized multinationals like McDonalds, Subway and
KFC. This is a multi-billion-dollar industry today and is putting up impressive
growth rates year after year. However, the operational risks are equally higher as
that of the revenues.
Beauty & Wellness: Look good and feel-good factors are key drivers of this
industry. The modern lifestyle that people lead today is enabling this industry by
providing unlimited supply of customers with desire to look good. Be it cosmetic
enhancements or slimming regimen, this industry is catering to a growing customer
base from both the genders. Almost all of the top players in this industry like
VLCC have expanded their presence through franchising.
Emerging Sectors
Unlike the matured sectors, there are other sectors in consumer services that are
still in the emerging phase. They are characterized by innovative business models,
lower levels of initial investment, lower risks, minimal legal compliance and
medium to good returns on investment. Trailblazers in these segments have often
started off humbly and went on to make fortunes as they grew. These segments are
the current hotbeds for investment and entrepreneurs looking to make it big in
consumer services must focus in these areas. Here are a few such segments:
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E-Commerce: E-commerce in India initially sounded at the turn of the
millennium, but fizzled out due to lack of proper infrastructure and high-speed
Internet. However, it picked up steam in the late 2000s as the Internet speeds
spiked and as home-grown brands Flipkart.com, Myntra.com and Jabong.com
among others made their foray.
The biggest pull for e-commerce is the convenience of shopping from the comfort
of your home. Consumers and netizens today are entangled in time-poverty and do
not often find time to go around shopping for things they need. E-commerce comes
as the savior in such times by saving time, providing the element of convenience,
while enhancing the user experience.
17
CHAPTER 2
LITERATURE
REVIEW
18
A V Nageswara Rao (2019) said that the present Foreign Trade policy (2015-2020)
is formulated to facilitate Global trade and further ease the way of doing business.
The prime objective of Foreign Trade policy (2015-2020) is to reach 3.5% in
Global exports by 2020 with value of 900 billion USD. As an initiative towards
simplifying the export promotion, various schemes are replaced with
comprehensive schemes such as Merchandise Export India Scheme (MEIS) and
Service Export India Scheme (SEIS).
Nidhi Malik (2016) said that. Foreign trade policy plays vital role to give strength
to economy. During 2009-2014 foreign trade policy what kinds of incentive
provision done and which will provide significant role in making of upcoming
policy and again boost our economy so that policy making ensure the goal
achieving activity.
The main focus of the new Foreign Trade Policy 2015- 2020 is to promote exports
of value-added and labor-intensive manufacturing as well as services. It provides a
framework for increasing exports of goods and services as well as generation of
employment and increasing value addition in the country, in keeping with the
“Make in India” vision of our Honorable Prime Minister. The focus of the new
policy is to support both the manufacturing and services sectors, with a special
emphasis on improving the ‘ease of doing businesses was stated by Dr Jayesh K
Pandya (2014)
19
The economic policy reforms that impinged most directly on the trade sector are
set forth, and the response of exports and imports to those changes is outlined.
Exports have grown rapidly, from about 5% of the gross domestic product to
around 15%, and they continue to grow at an average annual rate of 20%.
Improved performance of the trade sector has been a major contributing factor to
India's dramatically accelerated growth performance. Anne O. KRUEGER (2008)
Gary Pursell (1992) said that with the worsening of the balance-of-payments
situation from the mid-1950s onward, the controls were relaxed and many of the
export taxes were abolished or reduced. New export taxes were imposed and
existing taxes were increased along with the devaluation, the apparent purpose
being to absorb some of the windfall gains to exporters and to exploit what was
believed to be India's monopoly power in the world markets for a number of these
commodities.
Pradeep Aggarwal (2015) said that the role of exports in India's economic growth
and examine whether the export-led growth hypothesis (ELGH) applies to India.
Our causality analysis provides support for the validity of the ELGH for India in
the trade liberalization phase. Error variance decomposition and other analyses are
also undertaken; these corroborate the results of the causality analysis and suggest
that the rapid growth of exports has played a substantial role in increasing the
growth rate in India following the economic reforms of 1991.
The results reveal that endowment factors such as human capital, improvement in
physical infrastructure and financial development are key drivers for India's surge
in services exports along with world demand, exchange rate and manufacturing
exports. While factors such as institutions, R&D expenditure, telecommunication,
foreign direct investment and financial development significantly impact the export
of modern services, traditional services exports are more dependent on
infrastructure development, manufacturing exports, world demand and exchange
rate. India's economic reforms in the financial sector, FDI, communication so far
have helped the services exports, but India needs to focus on supply-side factors to
improve the competitiveness – and thereby volume – of services exports. Sahoo &
Dash (2016)
20
C. Veeramani & Lakshmi Aerath (2020) said that the intensive margin of a
country’s export growth is attributable to its persistent export relationships—that
is, exports of already exported products (old products) to already existing market
destination for those products (old markets). Note that intensive margin growth can
arise as a result of price growth, quantity growth, or both. The extensive margin
refers to changes in the value of exports due to diversification of old products to
new market destinations and/or due to the exports of new products. The
disproportionate bias of its export composition toward capital-and skill-intensive
products has provided India with a comparative advantage in relatively poorer
regions (such as Africa) but at the cost of losing market shares in the richer
countries. Products from India with high technology and skill content are unlikely
to make inroads into the quality conscious richer country markets. These products,
however, enjoy a competitive advantage in the relatively poorer countries. At the
same time, rich country markets provide a huge potential for labor-intensive
exports from developing countries such as India. Thus, specialization out of
traditional labor-intensive products implies a general loss of India’s export
potential in advanced country markets. In the past, high-income OECD countries
accounted for a major share of India’s export basket. However, their dominance
has declined considerably over the last two decades. The aggregate share of these
markets in India’s merchandise exports decreased from 58.2% in 1992 to 38.6% in
2015. On the other hand, India’s market share in low- and middle-income countries
increased steadily from 18.4% in 1992 to 35.8% in 2015. For China, the share of
high-income OECD countries increased sharply from 37.7% in 1992 to 62% in
2000 and then declined to 47.5% in 2015. China’s export market penetration in
high-income OECD countries, despite some decline in the last decade, remains
significantly higher than that of India. Contrary to the general perception, there
exists a significant potential for India to expand and intensify its export
relationships with the traditional developed country partners. However, this would
necessitate greater participation in global value chains and a realignment of India’s
specialization on the basis of its true comparative advantage in labor-intensive
production processes and product lines.
21
The Indian sector has been one of the worst hit sectors due to the COVID-19 crisis.
In the context of its socio-economic primacy for the Indian economy, which is
second only to agriculture, the industry must be given sufficient attention in
academic and policy circles. This perspective is an earnest attempt at filling the
void in scholarship on the issue of linkages between the Indian textiles sector and
the COVID-19 crisis. The unprecedented crisis in the form of COVID-19 flu
pandemic has threatened to derail the socio-economic life of people globally. In the
current context, this article discusses the impact of COVID-19 on the globalized
Indian sector, given the primacy of the same with regard to social and economic
realms of the country. The study employs the method of assessing the impact of
crisis from both demand and supply sides, which in turn generates a combined
impact. It is found that the crisis has manifold implications for this vital industry.
Be it from the angle of consumer demand or production networks, the calamity has
made its presence felt across different processes of the sector. Given the
multiplicity and depth of these influences, it becomes imperative for the
stakeholders, namely government, industry and the citizens to evolve innovative
and valuable measures to contain the negative fallout from the crisis on this vital
business. Failure to do so could imperil scores of jobs and livelihoods and impede
economic growth. Kanupriya (2021)
In the last five years, India ‘s export growth has seen ups and downs, being in
negative territory twice in 2009-10 as an aftershock of the 2008 crisis and in 2012-
13 as a result of the euro zone crisis and global slowdown. India ‘s exports were
US$ 312.6 billion against a target of US$ 325 billion during 2013-14, though they
grew by a positive 4.1 per cent as compared to the negative growth of 1.8 per cent
during the previous year. Export growth has picked up during 2014-15 (April-July)
and was at 8.6 per cent over the same period of previous year. Import growth in
2014-15 (April-July) fell by 3.8 per cent over the same period of previous year.
Dr. H. A. C. Prasad et all (2014)
22
uses the intra-industry trade analysis and also maps India’s service exports to that
of the world service exports. A linear regression analysis is carried out to identify
the key drivers of services exports. The trend analysis observes that India’s service
exports are highly concentrated and not in consonance with world exports, there is
much need for its diversification. The empirical estimation for services exports
drivers reveals that development of financial system, improved growth prospects
along with higher educational attainments, controlling exchange rate depreciation
and aligning the economic structure toward industrial activities had significant
positive impact on services exports of India. Finally, the study evaluates the scope
of services exports for major sectors with focus on key challenges and policy
recommendations. Geethanjali Nataraj & Ashwani Bishnoi (2022)
Rajeev Ahuja (2001) said that the modest task of examining the status of the
existing export promotion schemes within the SCM Agreement. I believe that
some of the findings of this paper namely, that the DEPB scheme has been
countervailed more for procedural than for substantive reasons or that the export
promotion capital goods scheme is consistent with the basic spirit of the
Agreement namely, to refund/remission of taxes/duties on export products should
make our policy makers think about how best to structure these schemes and take
other actions within the overall resource constraint.
Arvind Panagariya (2000) said that under perfect competition, a country trying to
retaliate against a trading partner's export subsidies by instituting its own export
subsidies will only hurt itself. The argument that export subsidies may be useful
for neutralizing import tariffs is spurious. In most practical situations, this is not
possible. Removal of tariffs is a far superior policy. In principle a case can be made
for protecting infant export industries in the presence of externalities. But the
empirical relevance of externalities remains as illusory for export industries as it
was for import-substituting industries. Adverse selection and moral hazard can lead
to the thinning of the market for credit insurance but that is not a case for
government intervention. India's experience shows export subsidies to have little
impact on exports. Brazil and Mexico`s experience shows export subsidies to be a
costly instrument of export diversification.
23
CHAPTER 3
RESEARCH
METHODOLOGY
24
Research Objectives
To understand the concept of E Scrips under Foreign Trade Policy
To understanding the working of different brokers with exporters
To understand the different schemes under Foreign Trade Policy.
What is Methodology?
What is Research?
Research in common parlance refers to a search for knowledge. One can also
define research as a scientific and systematic search for pertinent information on a
specific topic. In fact, research is an art of scientific investigation. Some people
consider research as a movement, a movement from the known to the unknown. It
is actually a voyage of discovery. We all possess the vital instinct of
inquisitiveness for, when the unknown confronts us, we wonder and our
inquisitiveness makes us probe and attain full and fuller understanding of the
unknown. This inquisitiveness is the mother of all knowledge and the method,
which man employs for obtaining the knowledge of whatever the unknown, can be
termed as research.
According to Clifford Woody research comprises
i. defining and redefining problems
ii. formulating hypothesis or suggested solutions
25
iii. collecting
iv. organizing and evaluating data
v. making deductions and reaching conclusions
vi. carefully testing the conclusions to determine whether they fit the
formulating hypothesis.
It is the pursuit of truth with the help of study, observation, comparison and
experiment. In short, the search for knowledge through objective and systematic
method of finding solution to a problem is research, towards the concerned
problem or in certain generalizations for some theoretical formulation.
Research Design
Exploratory research is when the researcher is seeking insights into the general
nature of the problem and possible decision alternatives for which he uses highly
flexible, unstructured, and qualitative methods. Exploratory research design is
26
characterized by flexibility to gain insights and develop hypotheses. It does not
follow a planned questionnaire or sampling. It is based on literature survey,
experimental survey, and analysis of selected cases. Unstructured interviews are
used to offer respondents a great deal of freedom. No research project is purely and
solely based on this design. It is used as complementary design to descriptive
design and causal design.
The research design is purely and simply the framework of plan for a study that
guides the collection and analysis of data.
Data may be grouped into four main types based on methods for collection:
observational, experimental, simulation, and derived. The type of research data you
collect may affect the way you manage that data. For example, data that is hard or
impossible to replace (e.g., the recording of an event at a specific time and place)
requires extra backup procedures to reduce the risk of data loss. Or, if you will
need to combine data points from different sources, you will need to follow best
practices to prevent data corruption.
1.Observational data
28
Observational data are captured through observation of a behavior or activity. It is
collected using methods such as human observation, open-ended surveys, or the
use of an instrument or sensor to monitor and record information -- such as the use
of sensors to observe noise levels at the Mpls/St Paul airport. Because
observational data are captured in real time, it would be very difficult or
impossible to recreate if lost.
2.Experimental data
Experimental data are collected through active intervention by the researcher to
produce and measure change or to create difference when a variable is altered.
Experimental data typically allows the researcher to determine a causal
relationship and is typically projectable to a larger population. This type of data are
often reproducible, but it often can be expensive to do so.
3.Simulation data
Simulation data are generated by imitating the operation of a real-world process or
system over time using computer test models. For example, to predict weather
conditions, economic models, chemical reactions, or seismic activity. This method
is used to try to determine what would, or could, happen under certain conditions.
The test model used is often as, or even more, important than the data generated
from the simulation.
4.Derived data
Derived data involves using existing data points, often from different data sources,
to create new data through some sort of transformation, such as an arithmetic
formula or aggregation. For example, combining area and population data from the
Twin Cities metro area to create population density data. While this type of data
can usually be replaced if lost, it may be very time-consuming (and possibly
expensive) to do so.
29
RESEARCH METHODS
Market research is a fundamental aspect of ensuring any new business start-up hits
the ground running; connecting with its target market and providing a worthwhile
alternative to competitors or even filling a much-needed gap in the market.
1.Quantitative Surveys
Regarded as one of the more common business research methods, a survey allows
you to gather vast amounts of data in a very short space of time and at a
comparatively low cost. A quantitative survey should always be used over a
qualitative survey when you need to identify a numerical output that helps to
answer your research question.
For example, if you are looking to determine the size of your potential market, you
may look to quickly survey 1,000 consumers or professionals in your field. If you
know there are 50,000 consumers or professionals that would potentially be
interested in your product(s) or service(s) you can simply multiply the amount of
positive survey responses by 50 to identify the size of your market.
2.Focus Groups
A more refined approach to business research, focus groups usually consist of
small clusters of people that fit the profile of your target market. Within these
focus groups, you can facilitate a discussion around your product or service, taking
full advantage of the depth that interviews afford.
Focus group insights can prove invaluable; it humanizes your business proposition,
to enable you to understand how people feel about your product and identify
potential trends and opportunities through discussion alone.
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One-to-one interviews are similar to focus groups as they include open-ended,
unstructured questions that give the interviewee the freedom to express themselves.
It’s a great opportunity to get a deeper understanding of a user’s point of view
regarding a product, service or company. An interview allows you to ask follow-up
questions to delve deeper, but this brings with it its own hazards too. A careless
interviewer can potentially bias interviewee answers by asking leading questions
that don’t subsequently provide a true reflection of a user’s opinion.
RESEARCH USED
The type of research used in this project is descriptive. The descriptive Research is
used to Collect data and find out the cause-and-effect relationship.
The main Advantage of this method is that subjective bias is eliminated, if
observation is done Accurately.
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DATA COLLECTION
Data collection is the process of gathering and measuring information on variables
of interest, in an established systematic fashion that enables one to answer stated
research questions, test hypotheses, and evaluate outcomes. The data collection
component of research is common to all fields of study including physical and
social sciences, humanities, business, etc. The goal for all data collection is to
capture quality evidence that then translates to rich data analysis and allows the
building of a convincing and credible answer to questions that have been posed.
Regardless of the field of study or preference for defining data (quantitative,
qualitative), accurate data collection is essential to maintaining the integrity of
research. Both the selection of appropriate data collection instruments (existing,
modified, or newly developed) and clearly delineated instructions for their correct
use reduce the likelihood of errors occurring.
A formal data collection process is necessary as it ensures that data gathered are
both defined and accurate and that subsequent decisions based on arguments
embodied in the findings are valid. The process provides both a baseline from
which to measure and in certain cases a target on what to improve.
Primary Data
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of quality, availability, statistical power and sampling required for a particular
research question. With globally increasing access to specialized survey tools,
survey firms,
and field manuals, primary data has become the dominant source for empirical
inquiry in development economics.
While impact evaluations often benefit from secondary sources of data like
administrative data, census data, or household data, these sources may not always
be available. In such cases, the research team will need to collect data directly
using well designed interviews and surveys, and the research team typically owns
the data that it collects. However, even then, the research team must keep in mind
certain ethical concerns related to owning and handling sensitive, or personally
identifiable information
Plan: The research team should start with a clear understanding of the theory of
change for the project. List key outcomes of interest, and the main variables that
can be used to measure these outcomes. A good starting point for this is the pre-
analysis plan.
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Modules: Divide the questionnaire into individual modules, each with a group of
questions that are related to one aspect of the survey. Unless the context of the
study is entirely new, perform a literature review of existing well-tested and
reliable surveys to prepare the general structure of the questionnaire. One example
of a resource for past studies and questionnaires is the World Bank Micro-data
Library.
Secondary Data
Secondary data is the data that has already been collected through primary sources
and made readily available for researchers to use for their own research. It is a type
of data that has already been collected in the past.
A researcher may have collected the data for a particular project, then made it
available to be used by another researcher. The data may also have been collected
for general use with no specific research purpose like in the case of the national
census.
A data classified as secondary for particular research may be said to be primary for
another research. This is the case when a data is being reused, making it a primary
data for the first research and secondary data for the second research it is being
used for.
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Sources of Secondary Data
Books
Books are one of the most traditional ways of collecting data. Today, there are
books available for all topics you can think of. When carrying out research, all you
have to do is look for a book on the topic being researched on, then select from the
available repository of books in that area. Books, when carefully chosen are an
authentic source of authentic data and can be useful in preparing a literature
review.
Published Sources
Published sources may be printed or electronic as the case may be. They may be
paid or free depending on the writer and publishing company’s decision.
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For example, the product management team of an organization may need data on
customer feedback to assess what customers think about their product and
improvement suggestions.
They will need to collect the data from the customer service department, which
primarily collected the data to improve customer service.
Journal
Journals are gradually becoming more important than books these days when data
collection is concerned. This is because journals are updated regularly with new
publications on a periodic basis, therefore giving to date information.
Also, journals are usually more specific when it comes to research. For example,
we can have a journal on, "e; Secondary data collection for quantitative data
while a book will simply be titled, Secondary data collection
Newspapers
In most cases, the information passed through a newspaper is usually very reliable.
Hence, making it one of the most authentic sources of collecting secondary data.
The kind of data commonly shared in newspapers is usually more political,
economic, and educational than scientific. Therefore, newspapers may not be the
best source for scientific data collection.
Websites
The information shared on websites are mostly not regulated and as such may not
be trusted compared to other sources. However, there are some regulated websites
that only share authentic data and can be trusted by researchers.
Most of these websites are usually government websites or private organizations
that are paid, data collectors.
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Blogs
Blogs are one of the most common online sources for data and may even be less
authentic than websites. These days, practically everyone owns a blog and a lot of
people use these blogs to drive traffic to their website or make money through paid
ads.
Therefore, they cannot always be trusted. For example, a blogger may write good
things about a product because he or she was paid to do so by the manufacturer
even though these things are not true.
Diaries
They are personal records and as such rarely used for data collection by
researchers. Also, diaries are usually personal, except for these days when people
now share public diaries containing specific events in their life.
A common example of this is Anne Frank diary which contained an accurate
record of the Nazi wars.
Podcasts
Podcasts are gradually becoming very common these days, and a lot of people
listen to them as an alternative to radio. They are more or less like online radio
stations and are generating increasing popularity.
Information is usually shared during podcasts, and listeners can use it as a source
of data collection.
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Secondary Data Collection Tools
Bots
There are lots of data online and it may be difficult for researchers to browse
through all these data and find what they are actually looking for. In order to ease
this process of data collection, programmers have created bots to do an automatic
web scraping for relevant data. These bots are "software robots" programmed to
perform some tasks for the researcher. It is common for businesses to use bots to
pull data from forums and social media for sentiment and competitive analysis.
Internet-Enabled Devices
This could be a mobile phone, PC, or tablet that has access to an internet
connection. They are used to access journals, books, blogs, etc. to collect
secondary data.
Library
This is a traditional secondary data collection tool for researchers. The library
contains relevant materials for virtually all the research areas you can think of, and
it is accessible to everyone. A researcher might decide to sit in the library for some
time to collect secondary data or borrow the materials for some time and return
when done collecting the required data.
Radio
Radio stations are one of the secondary sources of data collection, and one needs a
radio to access it. The advent of technology has even made it possible to listen to
radio on mobile phones, deeming it unnecessary to get a radio.
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CHAPTER 4
DATA ANALYSIS
AND
INTERPRETATION
39
Data Analysis
Data interpretation refers to the implementation of processes through which data is
reviewed for the purpose of arriving at an informed conclusion. The interpretation
of data assigns a meaning to the information analyzed and determines its
signification and implications. The importance of data interpretation is evident and
this is why it needs to be done properly. Data is very likely to arrive from multiple
sources and has a tendency to enter the analysis process with haphazard ordering.
Data analysis tends to be extremely subjective. When interpreting data, an analyst
must try to discern the differences between correlation, causation and
coincidences, as well as much other bias – but he also has to consider all the
factors involved that may have led to a result. There are various data interpretation
methods one can use. The interpretation of data is designed to help people make
sense of numerical data that has been collected, analyzed and presented.
SWOT ANALYSIS
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Strengths
Good training programme
Talented consultants
High quality office space
Consistent feedback and meetings
Weakness
Unpredictable revenue streams
Lot of overtime
High employee turnover
Unpredictable work hours
Difficult client management
Internal communication delay
Loyalty among suppliers
Opportunities
New types of services for NFT projects
Outsourcing trend
New possible clients form – investors from emerging markets
New Possible clients from decentralized finance (DeFi)
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Expansion to cover more geographical region
Investing into customer-oriented services and supply chain
Threats
Stagflation threat which could lead to losing revenue
Clients deciding to perform activities in-house
Great resignation and active disengagement trends
New competitors entering the market
Changes in national or international policies
Unnecessary unsuccessful client feuds
Shortage of skilled human resources
Khetan Corporate Solutions Pvt Ltd is a consultancy firm that works towards
helping exporters get E Scrips so as to get subsidies on taxes while exporting
products. The Company communicated with different brokers in order to get more
clients and had connections with different organizations.
▪ If the user has already registered earlier, the user can login by providing their
ICEGATE ID and Password.
▪ For new registration click on the button <Register Now> as shown in the login
page below.
42
Step 2) After log in using valid credentials, user will be able to see the escrip
widget on the dashboard itself as shown below. If user is not registered, they can
get themselves registered as per advisory through this link:
https://icegate.gov.in/Download/JavaSetupForDSC.pdf
Step 3) Since the user has not created an escrip account initially, the following
page will be displayed. The user can select the scheme name from the drop-down
as RoSCTL or RoDTEP and click on Create Escrip Account button as shown
below.
Step 4) After escrip account creation is done by the user, a grid view with the
following details will be displayed to the user.
User can perform various operations mentioned as follows from this Home Page:
• SB Details
• Scrip Details
• Transaction Details
• Scrip Transfer
• Add Scheme
A. Scrip Generation
Step 1) From the Escrip Home Page as shown below, user can select SB Details
Tab for scrip generation.
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Step 2) User is provided with the feature of selecting Shipping bills/scrolls for
which the scrips are to be generated. User can select RoSCTL or RoDTEP under
scheme name and location as mentioned below.
Step 3) An error message will be displayed if the scheme is not selected since it is
a mandatory field.
Step 4) User can view and select the shipping bills and can click on “Generate
Scrip” button to generate scrip. User can select all the shipping bills at once by
checking box in first row.
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CHAPTER 5
FINDINGS
45
What I observed while working in the company was how do E Scrips work under E
Scrips policy. I also learned about the different schemes provided to exporters such
as MEIS, SEIS, RODTEP. I also learned about how different brokers communicate
with exporters regarding E Scrips. I also got to know how E Scrips are created for
different exporters. I also learned about the different aspects of consultancy and
Indirect Tax benefits that an exporter can receive.
Another important thing was that there were frequent meetings and team
discussions which kept employees motivated to do their work as their work was
properly monitored by the mentors. They were allowed to discuss their concerns-
both personal and professional by their department head. This helped them in
focusing more on their work without any disturbing thoughts or problems. I think
all these things or strategies contributed to employee’s motivation which further
resulted in their better performance. There was an environment of trust and
openness among employees and the employer
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CHAPTER 6
CONCLUSIONS
AND SUGGESTIONS
47
Khetan Corporate Solutions Private Limited. is a 19 years 5 months old Private
Company incorporated on 03 Jul 2003. Its registered office is in West Delhi, Delhi,
India. The Company's status is Active, and it has filed its Annual Returns and
Financial Statements up to 31 Mar 2021 (FY 2020-2021). It's a company limited
by shares having an authorized capital of Rs 0.01 cr and a paid-up capital of Rs
0.01 cr as per MCA.
2 Directors are associated with the organization. Arun Kumar Khetan and Manish
Kumar Khetan are presently associated as directors.
Khetan Corporate Solutions Pvt Ltd is part of the Consumer Services Industry. The
consumer services industry that has historically evolved from the needs of the end
consumers, is today at the threshold of witnessing unprecedented growth. Rising
average income levels, growing disposable incomes, unprecedented growth of the
new middle-class, ever-changing technologies and changing lifestyles are
contributing the addition of new and innovative consumer services.
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Suggestions and scope for further study
1. There should be more awareness about E Scrips
2. The different schemes should more clearly state about the subsidies
provided.
Limitations:
1) The time constraint was limited.
2) The data used was less.
49
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Export Promotion: A Case of Select Registered Exporters from Noida, Delhi-NCR
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Sahoo, P., & Dash, R. K. (2017). What drives India's surge in service
exports?. The World Economy, 40(2), 439-461.
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