Capstone Bagsit-Enriquez

DE LA SALLE LIPA
COLLEGE OF BUSINESS ECONOMICS ACCOUNTANCY

AND MANAGEMENT (CBEAM)
Graduate Programs
Master’s in Business Administration
INFORMATION SYSTEMS PLAN FOR
Enterprise Data Services

ABC Ventures
A Project
In Partial Fulfillment
of the Course Requirements in Master’s in Business Administration
MANAGEMENT INFORMATION SYSTEMS (MANINFO)
Presented to:
Mr. Emilio Manuel Macaso
by
Michael Paul E. Bagsit
Matt Joseph S. Enriquez
MBA 2101
November 2022
MBA 2101 MANAGEMENT INFORMATION SYSTEMS
College of Business, Economics, Accountancy and Management
Table of Contents
I. Chapter 1 – Current Business Situations 3
a. Company Information 3
b. Company Direction 3
c. Operating Vision 4
d. Operating Strategies 4
e. Operating Goals 5
f. Operating Objectives 5
g. IS Implications 6
II. Chapter 2 – Current IS Situations 9
a. Business Application 9
b. Technical Infrastructure 10
c. Organization 11
d. Processes 12
e. Strengths and Weaknesses 14
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1962 J.P. Laurel Highway, Mataas na Lupa, Lipa City, Batangas
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f. Opportunities and Threats 17
g. Scorecard 18
h. Recommendations 19
III. Chapter 3 – IS High Level Direction 20
a. IS Vision 20
b. IS Mission 20
c. IS Strategies 21
d. IS Goals 21
e. IS Direction 22
f. Business Applications 22
g. Technical Infrastructure 23
h. Organization 24
i. Processes 28
IV. Chapter 4 – Implementation Plan 29
a. Projects 29
b. Roadmap 30
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c. Business Case 31
V. Bibliography 32
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CHAPTER 1
CURRENT BUSINESS SITUATION
Company Information
ABC Ventures was incorporated on June 16, 2020, originally known as ABC
Ventures and operates as a Data Science and AI Group through its. To provide research,
implements both Data and Mathematical models to be used in different domains in
Banking and other Sectors. To be the top Machine Learning and AI implementation in
the Philippines
Company Direction
In order to effectively meet the expanding requirements of Filipinos worldwide,
ABC Ventures embraces the future of banking and is dedicated to being the Philippines'
top digital bank.
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Operating Vision
To become one of the best Data Science and AI of enduring greatness.
Operating Strategies
Who knew e-commerce in the Philippines would contribute close to our economy.
The online merchants are expected to reach a million in 2022. That over half of the
Filipino adults have an e-money account. The digital payments already make-up more
than 20% of all financial transactions. Digital Business growth, after starting our digital
transformation journey five years ago, we are now reaping the fruits of our efforts.
Superior digital offerings, our pioneering, leading, and highly rated banking apps and
platforms practically sell themselves. With a focus on functionality and customer
experience, they attract new users and encourage more frequent usage.
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Operating Goals
Digital payments with Upay, while digital payment solutions are already in the
market, they are designed for larger enterprises. Local governments get digital. Long
lines, paper forms, multiple steps, and hours of waiting. This typical experience of
Filipinos who want to register their business or pay taxes with their city or municipality.
Operating Objectives
Southeast Asia’s Fastest Growing Fintech Company. Enabling Small Business. It
has made small business loans more accessible through Fintech Solutions, the country’s
first online lending marketplace. Expanding borders, has been expanded its presence in
Asia, starting a new office in Singapore. The objective is to help established firms and
fintech startups in Singapore interested in entering the Philippine market through
strategic partnership.
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IS Implications
Based on the survey questions and interview conducted by the researchers for this
paper. The current process of the data procurement of the different Business Units from
the Enterprise Data Services should request via JIRA. It is a software used in the
organizations to monitor the request and it will be assigned to the Data owners and
System owners who are the personas who manages the task and perform the tasks.
Usually, business units requested the data from the EDS Team used in their reports,
analysis, and investigation. Except the Data Science Group which uses in the data in
modeling functionalities which is more specialized requirement. If there is any
discrepancy, error, reconciliation differences in the data. It was not capture in the reports.
Or there are no controls for quality assurance of the data which is very valuable to the
business unit. This will impact both the operations and financial impact of the different
business. All transactions should be monitored, audited, and mitigate the risks of
Operational Risk, IT Risk, Model Risk, Market Risk, Financial Crime Risk, Compliance
Risk, Fraud Risk, and Reputation Risk. The EDS team should help the organization by
providing data to make better data-driven business decisions.
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The researchers will initiate an Operational Framework and an Ecosystem for the
business unit to have a seamless and efficient paradigm for the Data Quality Assessment
and Analysis. This will assist the different business units in requesting data and to make
sure the data used in their business functions are scrutinize using the operational Data
Quality System. The researchers will recommend having a testing or validation for the
Accuracy, Consistency, Completeness, and Integrity of the data. These data quality that
will be enable in the organization. To capture the metrics in both KPI and KRI. Having
these metrics, it will be very easy to understand the behavior of the customers that will
lead to Cross-Selling and Up-Selling, Onboarding, Due-Diligence, and Support using the
data in the organization. There will be a lot of use-cases and user stories that can be
formulated to help the different business in the organization.
The researchers want to focus on Lack of Data Quality in the organization. Lack
of data quality in the above domain’s manifests in several forms including data that is
missing, incomplete, inconsistent, inaccurate, duplicate and dated. Though the data
quality issues date back to the early days of computing, many organizations struggle with
these basic elements of data quality even today. For example, capturing and maintaining
current and accurate customer data is largely an expensive and manual process.
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Achieving an integrated and single view of customer data which is gleaned from several
sources remains elusive and expensive. (Gudivada, 2017)
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CHAPTER 2
CURRENT IS SITUATION
Business Application
The scope of the research is for two (2) business units only. The researchers
conducted an interview and based on its survey questions to limit the scope of work in the
Credit Risk Team and Financial Crime and Compliance Team. The researchers will only
focus on its study from the business applications of the two business units only. Based on
the conducted interview of the researchers. The Credit Risk Team requested data from the
EDS Team to be used in their daily BAU. This is same as the Financial Crime and
Compliance. Both business units are heavy data users. The two business units needs to
have daily, weekly, and monthly snapshots of the data from the different application
systems of the organization. The data are used for three use-cases such as in reporting,
analysis, and model development. From these use-cases the main objective is for the
leaders, the senior managers, and the board committee to have a better decision using the
data. Unfortunately, there are issues encountered that cause breaches of Service Level
and Operational Level of Agreement. The timeliness, accuracy, completeness,
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uniqueness, and consistency are the main issues and concerns of the users. How to
mitigate the risk and improve the current Operational Model of the organization.
Technical Infrastructure
Based on the researchers conducted interview with the EDS Team. It was
supported mainly by the vendors. All the hardware is on-premises and supported by the
inhouse vendor team. About the software it was mainly Cloudera for Big Data, Hive,
Informatica for Data Curation, Oracle are for database and application systems. The
communication infrastructure is managed by the different vendors as well such as JIRA
for project monitoring. About the core technologies to support the Application business
process are SAS, Oracle, Microsoft, and IBM Enterprise Suites. All these vendors have
inhouse support in the business and operations of the banking systems. All concerns or
issues are booked in the ticketing system or Remedy and GRC for all relevant issues in
the systems. All the service request and support were supported and monitor by the
Application Service Team. This is the team who accepts and process all the incident
tickets and monitoring if the vendor or inhouse support provided the services. This is the
downside of the operational model. It is very hard to monitor and due to different systems
to track and it is very hard to control all the issues/concerns raised. There is no channel to
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update if those concerns and issues are pending, work in progress, or close. The Business
Unit will wait to the ticket and based on the Root Cause Analysis or RCA it will be
assign to the team who will need to fix or test the raised issue/s or problem based in the
incident encountered by the users. This is very important to get monitor as part of the
Operational Risk and Reputational risk.
Organization
The current Enterprise Data Services Team is under the Information Technology
Group Head. It supervised and oversight Data Architects, Business Analyst and
Developers. Data Architects and Business Analyst are the frontliners of the team. Both
are working together to collect the requirements from the different Business Units. The
two are both accountable for Business Requirements Design, Data Requirement Design,
Metadata and Data Dictionary for the users. Once those documents are sign-off. The
developer or data engineer will do the development. Once the requested data are
developed and ready for testing. This is the final stage where the function of the team will
be finish. If there are any discrepancy in the data, there will be no audit controls or
validation rules to express the data provided by the EDS team are correct. It should be
implied by the business unit users back to the EDS team after only finishing the reports
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due to the gap or discrepancy. The audit control or validation rules should be part of the
Ecosystem to make sure the data quality is tested. This is for monitoring and provide
updates to the Board, Business Units Heads, and project committee to identify if there are
impacts in the operations and financial impact due to the data quality.
Processes
In the current, Operating Model. The Information Services have duplicate
process. If given projects are approve by the MANCOM. The Business Unit must raise a
budget for the next year and justification what will be the benefits, ROI, and justification
of the project/s that have presented to the MANCOM. All project/s will be review and
approve by the senior managers and board (MANCOM). For projects below 5 million it
will be approved by the Group Head, Project Committee, Comptroller, and Chief
Financial Officer. And for projects more than 5 million budget. It will be review and
approve by the Group Head, Project Committee, Chief Executive Officer, and Chief
Financial Officer. The two-enterprise software used in the tracking and monitoring of
approvals from the senior managers are Appian B2P and SAP Ariba. Comments and
response as part of communications are via email or can used the two platforms. In the
capacity planning and hiring. It will be handled by different teams depending on the
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status for the employment or Job Order. For all the contractual or Fixed-term
employment it will be handled by the Project Team and Procurement. And for the
permanent employee it will be handled by the HR. The main function of the Enterprise
Data Services is to provide Data solutions to the different Business Units. This is the
team managing all the Data related tasks and support. Its main customers are the different
business unit of the bank. From enablement to support, housekeeping, and maintenance.
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IS ASSESSMENT
Strengths and Weaknesses
The company's existing position and organizational components will be assessed
in this section to identify its strengths and weaknesses. The company's strengths and
weaknesses are stated below.
STRENGTHS
• Compliance with Regulators (BSP, SEC, Basel)
• Disaster Recovery Planning
• Business Continuity Planning
• System Documentation
• Data Security Related Controls
• Integrity Controls
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WEAKNESS
• Record Management
• Data Security Review
• Data Quality Review
• Document Record Review
• Inadequate Review of Accounts
Opportunities and Threats
This section will focus on the wider environment that may probably affect the
company. The company's opportunities and threats are stated below.
 ECONOMIC
 Macroeconomic data
 Unemployment
 Interest Rates
 Inflation Rates
 GDP and GNP
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 Consumer Income
 DEMOGRAPHIC
 Gender
 Age
 Income levels
 Location
 Employment Status
 Education
 SOCIOCULTURAL
 Patterns Behaviors of the Consumers
 Traditions
 Values
 Attitudes
 Beliefs
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THREATS
 POLITICAL LEGAL
 Regulators
 Auditors both Internal and External
 Political Forces
 Laws
 Judicial Decisions
 TECHNICAL
 Financial Institution
 Computing
 Data Science
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Scorecard
The researchers used Gap analysis as a tool to validate and have create a
scorecard. Gap Analysis is a type of method in which the performance of a business unit
is assessed to determine whether the organization standards are being met or not. This
section will discuss what steps should be taken if such business fails to comply to the
requirements or objectives. A gap analysis may also be referred to as a needs analysis,
needs assessment or need-gap analysis.
Gap analysis reports are frequently used in the field of information technology by
project managers and process improvement teams as the foundation for an action plan to
result in operational improvement. The gap analysis also assists in benchmarking existing
business performance for it to be evaluated to desired performance levels. Several
business metrics, such as customer happiness, revenue creation, productivity, and supply
chain costs, may be used to identify performance gaps. (Hanna & Sales, 2022)
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INTERNAL CONTROL COMPONENTS RATING
Management Oversight and Control Environment Excellent
Risk Recognition and Assessment Excellent
Control Activities Needs Improvement
Information and Communication Needs Improvement
Monitoring Activities and Correcting Deficiencies Excellent
FINAL ASSESSMENT SATISFACTORY
Table 1. Scorecard Table
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Recommendations
The researchers will focus on the Control Activities and Information and
Communication. This will be the opportunity of the group to provide recommendation
and possible initiatives that will help the team to enable an efficient way of controls and
communications to the stakeholders of the Enterprise Data Services Group. The
researchers based on the conducted gap assessment, impact analysis and survey questions
to identify the SWOT analysis of the current operating model. There are two major items
which the researchers have identified. The Control Activities and Information and
Communications. These are the two items needed to focus on for improvements. This is
to help the different business units to meet its objectives and goals to provide efficient
services that will provide big impact to the different business unit in using the Data. To
provide the data to the different business units to conduct their analysis and make
decision’s more accurate through the use of Data in Machine Learning and Analytics. It
will provide more insights to the campaigns, to audit for identification of financial crimes
and fraud. Plus, the compliance to the different regulators and auditors of the bank. Both
internal and external auditors for compliance.
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CHAPTER 3
IS HIGH LEVEL DIRECTION
IS Department Vision
To become one of the best Data Science and AI of enduring greatness.
IS Department Mission
To unify data across in the different industry to optimize business decisions made
at the strategic, tactical, and operational levels of the organization
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IS Department Strategies & Goals
The Enterprise Data Services have a tactical and strategic approach to meet its
short- and long-term goals. To provide data services that is compliances to its regulators
such as BSP, NPC, SEC and AMLC. To provide quality data that will help the different
business units to make better decisions using Data. “Great Leap Forward” is a statement
that the team wants to achieve. As most of organizations invested in their data to identify
the strengths and opportunity to monetize and make better decisions.
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IS Direction
Business Application
The Enterprise Data Services is committed to provide quality services to the
organizations. Investing in the best infrastructure and people who are the subject-matter
experts in the field of Data Services and Machine Learning. The scope of work of the
Enterprise Data Services are to provide a full spectrum of data availability to the
organization that will help the different business units in driving better decisions in the
organizations using the data. Starting its data journey to deep dive in the Data
Exploration and Research, Analysis, Due Diligence, Business Intelligence and Analytics.
Setting up a team that will cater different domains from Data Engineers and Data
Scientist. That will help to mold the organization’s data journey in data science and
machine learning. From the customer/client on-boarding, due diligence, customer
segmentation, product association, cross-selling, up-selling, monitoring and combat anti-
churn. To provide the best Customer Experience in the organization and to make sure the
delivery the best products and services of the company.
Technical Infrastructure
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The Enterprise Data Services is currently supporting an in-house infrastructure.
All the servers are stored internally in the organization. Different vendors are the one
oversees and manage the services. All issues and concerns are raised in the Remedy
software and GRC software for tracking purposes and monitoring the status of the
escalated issues. Part of the digitalization program of the Enterprise Data Services is to
migrate all the data services to the Cloud-based solutions. The organization already
expressed its intention to the regulators. The organization submitted a Letter of Intent for
review and approval of the BSP as the central bank to regulate the usage of cloud-based
solutions. As in-principle the organization have engagements with different vendors who
will provide cloud-based solutions such as AWS, Azure, and Cloudera.
Organization
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The ABC Ventures is serious to its vision to become one of the best Data Science
and AI of enduring greatness company. As part of its branding the Enterprise Data
Services follows the United Nation’s sustainable development goals number 8 and 9.
Decent work and Economic growth including the Industry, Innovation, and
Infrastructure. The capacity planning of the organization is part of its roadmap to invest
to the people who are the best in its domain. To support its goals, the organization have a
hiring plan. Starting to hire the leaders in the field of Data Science and Data Governance.
This is to support the laws of state, regulators, policies, and meet the demands of the
industry gap and academics. Setting up the project team first is the essential thing to have
a strong core of the team. Once the leaders are on boarded, they will be the driver of the
which requirements are needed to complete the team.
First are the Solution Architects, Business Analyst and Delivery Managers. These
three (3) personas are the ones to conduct assessment and gap analysis of the current
system. Once the assessment is conducted. The Solution Architect can provide the high-
level design of the process MusCov – Must Have and Could Have analysis. And for the
Business Analyst is to draft the Was Is To Be Business Requirement Design and the
Target Operating Model. The Delivery Manager will be the one to draft the schedules,
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set-up the stand-up meetings for the different tribes and reports the status of the project to
the Project Steering Committee and Project Working Group.
These two teams are very essential as it will be tracking the development,
approval of hiring of persons, approval of budget and mitigate the risk of delay of the
projects. These teams include the C-level executives, Product Owners, Delivery
Managers, Solution Architect and Business Analyst. The last but the least be the
developers and Testers. Developers are very important to the team as this persona are the
one’s building the systems based on the approved designs and conduct the testing to
make sure the result or output are the expected of the users or product owners.
In the Data Governance as part of the law needs to have a Data Privacy Officer. This will
be the one to oversees and manage all the data related information security and Privacy
Law by the National Privacy Commission (NPC). The Data Privacy Officer needs to set
up a team that will help to support the operations and new laws of the state regarding the
data privacy.
Below is the matrix of the different personas in the project.
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Role Quantity Description

Drafts the process and integration of the
Solution Architect 10
systems
Drafts the business requirement and
Business Analyst 15
mapping documents
Delivery Manager 15 Schedule the timeline of the projects
Provides business logic criteria about

Product Owner 20
the business
Setting up stand-up meeting and
Agile Coach 12
manage the tribes
Leading the team of the developers and
Technical Lead 10
assigning the tasks to the developers
Developer 70 Data engineers, data science
Testing the application / Model

Tester 20
validation
Table 2. Role Distribution Table.
Processes
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Describes the plans of the IS organization with regards to the different processes
and methodologies being used, and how they conform to business and international
standards. Includes future IT standards the organization wishes to implement.
CHAPTER 4
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IMPLEMENTATION DATA
Projects
The Enterprise Data Services will provide a full spectrum of solutions for Data
usage. From the Data ingestion, curation, standardization, and exposure of the data to the
different business units. This solution will bring the business to perform faster data
processing that will impact both the Customer Segmentation and Product Association.
This is part of the tactical plan of the organization to have a seamless digitalization in
using the data. The next will be the cloud-based solutions. This is to follow the
standardize processing of data in the Cloud or on the internet. The benefits of this
solution are to have a seamless in data process through faster results using API and social
network. To save operation cost of maintenance and to make sure the highest level of
Information Security as the vendor will established a network only the organization can
access the systems.
Below is the project line-up for the 2022.
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Figure 1. Project Lineup.
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Roadmap
Thinking LEAN and AGILE in approach. The EDS believe in the concept of
KAIZEN. A continuous improvement and achieving the goals. To operationalize the Data
Lake concept in the organization that will provide the spectrum of data requirements to
the different business units depending on their use-cases.
Below is the roadmap of the data and models will be implemented.
Table 3. IS Project Roadmap
Business Case
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The proponents present the justification and reasons why the selected projects
should be approved by upper management.
The researchers want to focus on the two items which highlighted in the
Scorecard analysis. The “Control Activities and Information / Communication” are the
two essential items. There should be a Control Activities. This will help to have a
measurement of central tendency of the data. To identify the statistics of the data and
have a Month-on-Month comparison. Also, as part of the efficient solution is to have a
channel for Information or Communication. It will help the different business units to
understand the data, the significant error, measurement of location, and measurement of
tendency. As additional component, there should have a Dashboard. This will
disseminate information digitally and the faster way of communication. It can be shared
though the links and emails of the business units. The Analyst, leaders, senior managers,
and C-level executives can have a faster access to read the reports and issues in the
numbers. This will help to have a better platform or channel to make better decisions
using the data.
BIBLIOGRAPHY
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Business Wire. (2020). Worldwide Enterprise Data Management Industry to 2026 - Key
Drivers and Restraints - ResearchAndMarkets.com By: Research and Markets,
Business Wire (English), 08/26/2020. Retrieved from Regional Business News:
https://www.businesswire.com/news/home/20200826005583/en/
Gudivada, V. N. (2017). Data Quality Considerations for Big Data and Machine
Learning: Going Beyond Data Cleaning and Transformations. International
Journal on Advances in Software, 1-20.
Hanna, K. T., & Sales, F. (2022). Gap Analysis. Retrieved from Tech Target:
https://www.techtarget.com/searchcio/definition/gap-analysis
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DE LA SALLE LIPA

COLLEGE OF BUSINESS ECONOMICS ACCOUNTANCY

INFORMATION SYSTEMS PLAN FOR

Enterprise Data Services

I. Chapter 1 – Current Business Situations 3

II. Chapter 2 – Current IS Situations 9

e. Strengths and Weaknesses 14

f. Opportunities and Threats 17

III. Chapter 3 – IS High Level Direction 20

IV. Chapter 4 – Implementation Plan 29

CURRENT BUSINESS SITUATION

implements both Data and Mathematical models to be used in different domains in

In order to effectively meet the expanding requirements of Filipinos worldwide,

top digital bank.

To become one of the best Data Science and AI of enduring greatness.

platforms practically sell themselves. With a focus on functionality and customer

Southeast Asia’s Fastest Growing Fintech Company. Enabling Small Business. It

fintech startups in Singapore interested in entering the Philippine market through

modeling functionalities which is more specialized requirement. If there is any

providing data to make better data-driven business decisions.

formulated to help the different business in the organization.

sources remains elusive and expensive. (Gudivada, 2017)

and Operational Level of Agreement. The timeliness, accuracy, completeness,

communication infrastructure is managed by the different vendors as well such as JIRA

Operational Risk and Reputational risk.

In the current, Operating Model. The Information Services have duplicate

Strengths and Weaknesses

The company's existing position and organizational components will be assessed

weaknesses are stated below.

• Compliance with Regulators (BSP, SEC, Basel)

• Disaster Recovery Planning

• Business Continuity Planning

• Data Security Related Controls

• Data Security Review

• Data Quality Review

• Document Record Review

• Inadequate Review of Accounts

Opportunities and Threats

company. The company's opportunities and threats are stated below.

 GDP and GNP

 Patterns Behaviors of the Consumers

 Auditors both Internal and External

requirements or objectives. A gap analysis may also be referred to as a needs analysis,

needs assessment or need-gap analysis.

business performance for it to be evaluated to desired performance levels. Several

INTERNAL CONTROL COMPONENTS RATING

Management Oversight and Control Environment Excellent

Risk Recognition and Assessment Excellent

Control Activities Needs Improvement

Information and Communication Needs Improvement

Monitoring Activities and Correcting Deficiencies Excellent

FINAL ASSESSMENT SATISFACTORY

Table 1. Scorecard Table

Communication. This will be the opportunity of the group to provide recommendation

communications to the stakeholders of the Enterprise Data Services Group. The

internal and external auditors for compliance.

IS HIGH LEVEL DIRECTION