SECTION A: MULTIPLE CHOICE

1. A 6. D 11. B 16. A
2. A 7. C 12. C 17. C
3. B 8. D 13. B 18. C
4. B 9. C 14. C 19. D
5. C 10. C 15. C 20. C

SECTION B: INTERPRETATION OF NON-LINEAR TEXT

1) Results
 Introduction: Complete introduction of Figure 1 and Figure 2

 Interpretation of Data: Includes 3 complete analyses; major findings of each visual that
includes numbers/percentages and items; 2 synthesis/link/trend of both graph; Well-
elaborated and cohesive description that shows good ability to analytically interpret and
analyse the text

 Conclusion: 2 points in conclusion (related to the analysis)

 Recommendation: Two recommendations with reasons /explanations

2) Language

 Cohesive and coherent writing

 Good sentence structures
 Wide range of vocabulary
 Almost free of grammatical errors

SECTION C: WRITING

1) Form and Organisation

2) Language appropriateness

 Elaboration through full use of business terms; appropriate and formal use of

vocabulary; correct use of word choice
 Use of cohesive devices; clear presentation of ideas
 Good range of sentence patterns error-free sentence-level grammar
 Error-free grammar, spelling and punctuation
3) Content

Opening  Open with a buffer

 Provide background information
Body  Imbed bad news tactfully and concisely
 Explain the decision in cancelling the contract
 Provide two detailed explanations of the decision to cancel the
contract
(example: customers’ complaints; poor quality affected your
reputation; loss of money and business; loss of trust; poor work ethics
and professionalism etc.)
 Request for an immediate refund
Closing  Express appreciation for understanding
 Wish RTI Designs.com success in their business

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