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The Experiences of Parents Who Report Youth Bullying Victimization To School Officials
The Experiences of Parents Who Report Youth Bullying Victimization To School Officials
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455513
ournal of Interpersonal ViolenceBrown et al.
2012
JIV28310.1177/0886260512455513J
Article
Journal of Interpersonal Violence
Victimization to
School Officials
Abstract
Current research offers a limited understanding of parental experiences
when reporting bullying to school officials. This research examines the expe-
riences of middle-school parents as they took steps to protect their bullied
youth. The qualitative tradition of interpretive phenomenology was used to
provide in-depth analysis of the phenomena. A criterion-based, purposeful
sample of 11 parents was interviewed face-to-face with subsequent phone
call follow-ups. Interviews were taped, transcribed, and coded. MAX qda
software was used for data coding. In analyzing the interviews, paradigm
cases, themes, and patterns were identified. Three parent stages were found:
discovering, reporting, and living with the aftermath. In the discovery stage,
parents reported using advice-giving in hopes of protecting their youth. As
parents noticed negative psychosocial symptoms in their youth escalate, they
shifted their focus to reporting the bullying to school officials. All but one
parent experienced ongoing resistance from school officials in fully engaging
the bullying problem. In the aftermath, 10 of the 11 parents were left with
two choices: remove their youth from the school or let the victimization
1
University of Wisconsin, Oshkosh, WI, USA
2
Indiana University School of Medicine, Indianapolis, IN, USA
Corresponding Author:
James R. Brown, PhD, LCSW, University of Wisconsin, 800 Algoma Boulevard, Oshkosh, WI
54901, USA
Email: brownj@uwosh.edu
Brown et al. 495
continue. One paradigm case illustrates how a school official met parental
expectations of protection. This study highlights a parental sense of ambigu-
ity of school officials’ roles and procedures related to school reporting and
intervention. The results of this study have implications in the development
and use of school-wide bullying protocols and parental advocacy.
Keywords
bullying, parent, trauma, school response, middle-school victimization, anti-
bullying policy, interpersonal violence, qualitative
added to studies of school violence is that of the students’ parents” (p. 163).
Therefore, this study examines the experience of middle-school parents
reporting the bullying of their youth to a school official.
In examining parental response to bullying, Terrean-Miller (2006) reported
that while over half of the parents knew their youth was being bullied, most
did nothing to intervene, according to their bullied youth’s report. In addition,
data suggests that maternal caregivers’ perception of their youth’s emotional
distress was a significant predictor for mothers acting to report this event. A
parent’s decision to contact their youth’s school when bullying is discovered
may in part be because of how a parent perceives their youth’s school.
Waasdorp, Bradshaw, & Duong (2011) found that contrary to their research
hypothesis, parents were less likely to report bullying to a school official if
the parent had the perception of the school as “safe” and “supportive” (p.
331). When parents perceived the school climate negatively, they were more
likely to contact a school official to make a report. Parents’ perception of
school safety shifts negatively as the child becomes older. Therefore, middle
school and high schools may be perceived as less safe than elementary
schools by parents.
A qualitative study by Humphrey and Crisp’s (2008) of Australian par-
ents with kindergarten children found that when parents did report bullying,
school officials frequently reported to parents that they were unaware of
bullying events. Furthermore, parents perceived that school officials were
unwilling to use the term bullying or bully when confronted by the behavior.
Instead, school officials called the behavior “inappropriate” or “unaccept-
able behavior” (p. 48). Parents in the study perceived school officials as
unwilling to take matters of being bullied seriously and provide protection
through a school intervention. These actions from school officials left these
parents feeling powerless, angry, and tainted with a sense of guilt in their
inability to protect their children from school bullying. Because varying per-
ceptions of the seriousness and clarity of what constitutes bullying (Espelage
& Swearer, 2003), school officials may be unsure how best to intervene
(Benbenishty & Astor, 2005; Mishna et al., 2006). A portion of such deci-
sion-making may fall upon school administrators.
School Administrators
A large part of school discipline in and outside of the classroom is deferred
to school administrators or principals. On top of this priority, school princi-
pals work closely with teaching staff to monitor and plan for academic
benchmarks on which all school officials will be evaluated. Therefore, a
sizable portion of time and other resources are placed into maximizing
future student academic scores. This focus, mandated by macro and mezzo
Brown et al. 497
Theoretical Perspectives
In reviewing bullying literature from the previous decade, over one dozen
theories have been used in research publications to predict and explain bul-
lying, including: self-efficacy theory, attraction theory, dominance theory,
498 Journal of Interpersonal Violence 28(3)
Methods
Subjects
Interview Guide
To develop the interview guide, two interviews were conducted and recorded
with a mother who had repeatedly reported her daughter being bullied to
middle- and high-school officials. The transcripts were reviewed by the lead
researcher and six faculty members versed in interpretive phenomenology.
This review resulted in a 16-question semistructured interview guide
500 Journal of Interpersonal Violence 28(3)
Rural, Types of
Urban, Ethnic Bullying
or Backg- Victimization
Parent Participants Suburban round Occupations Experienced
Tom’s Mom & Dad Suburban White M: Elementary Librarian Verbal, Physical,
F: Middle School Teacher Relational
Chelsea’s Mom Suburban White M: Administrative Assistant Verbal
F: Attorney
Sandra’s Mom Rural White M: Preschool Aid Verbal, Physical,
F: Bus Driver Cyber
Elizabeth’s Mom Rural White M: Dental Office Manager Verbal
F: Unknown
Marcy’s Mom Rural White M: Stay-at-home Mom, Verbal, Physical,
F: Unknown Cyber
Rachel’s Mom Rural White M: Unknown, Verbal, Physical,
F: Unknown Relational
Jack’s Mom Suburban White M: Medical Doctor, Verbal, Physical
F: Medical Doctor
Sadie’s Mom Urban White M: Stay-at-home Mom, Verbal, Cyber
F: Unknown
Becky’s Mom Suburban White M: University Administrator, Verbal,
F: Disabled Relational
Anna’s Mom Rural White M: Stay-at-home Mom, Verbal,
F: Sales Relational
Note. M = Mother; F = Father.
(see Figure 1). The guide avoided asking questions about parents’ emotions
or feelings. The guide also avoided finding causal relationships or explana-
tions of bullying. Instead, questions were designed around clarifying the
conditions of parent experiences (Koch, 1995), for example, “Thinking back
as you began noticing your daughter kicking the cat, can you describe what
was running through your mind at that time?”
Probing questions were used as follow-ups to capture deeper meaning. For
instance, “Can you explain or give me an example?” “Earlier, you mentioned
A, but I also hear you saying it is different than A. Can you explain what you
mean?” (Schaffer, 2006, p. 154). The question, “How do you interpret that,”
provided further understanding of the parental experience (Benner, Tanner, &
Chesla, 1996).
Brown et al. 501
•• Say mean and hurtful things or make fun of him or her or call him or her
mean and hurtful names
•• Completely ignore or exclude him or her from their group of friends or
leave him or her out of things on purpose
•• Hit, kick, push, shove around or lock him or her inside a room
•• Tell lies or spread false rumors about him or her or send mean notes and
try to make other students dislike him or her
•• And do other hurtful things like that.
When we talk about bullying, these things happen repeatedly, and it is difficult for
the student being bullied to defend him or herself. We also call it bullying when a
student is teased repeatedly in a mean and hurtful way. But we don’t call it bullying
when teasing is done in a friendly and playful way. Also, it is not bullying when two
students of about the same strength or power argue or fight. (p. 6)
Procedure
First interviews took place in a private room at the parent’s local library or
home. These face-to-face interviews ranged from 50 minutes to 2.5 hours.
Second and sometimes third interviews were conducted via telephone to
clarify initial interview responses (Creswell, 2007). At the conclusion of the
interview, each parent was compensated with a US$20 gift card; three par-
ents refused compensation.
All interviews were audio-recorded and transcribed. To uphold credibility,
each initial transcript was sent back to the participant for a member check
(Guba, 1981).
Data Analysis
Each participant was given a pseudonym. Transcripts were reviewed up to
four times by the lead researcher before coding. In addition, paradigm cases
(vibrant stories, unusually compelling, that draw the attention of the
502 Journal of Interpersonal Violence 28(3)
Results
The three-stage pattern that emerged was consistent for each of the parents:
the discovery, reporting, and aftermath related to reporting (see Figure 2).
Within each stage, characteristics emerged that became themes.
“She hadn’t told us that she was being bullied, but she started kicking
our cat. . . It was an outward behavior on her part because it was some-
thing that was wrong and she didn’t want to tell us directly that she was
being bullied or she didn’t know how to word or phrase it . . . Her cat
is a prize possession (laughter). It was definitely a red flag for us. As we
talked to her a little bit more about it, we found out what was going on.”
Tom’s parents, both involved in the K-12 public education system, discov-
ered bullying when inquiring about their son’s day at school.
504 Journal of Interpersonal Violence 28(3)
“Actually, the first time my daughter was being bullied she was being
called names. Lesbian and . . . it was on the basketball court; she
played basketball on a traveling team as well as the school team and
that started in sixth grade. She is now in the eighth grade . . . This has
been going on since preschool from little petty stuff that has escalated
to text messaging actually chasing her home threatening to beat her up
...”
The “petty stuff” that was not resolved or extinguished early-on has
grown into verbal, physical, and relational bullying. These discoveries of
youth victimization often led to parents first intervening at home.
Parental advice giving. After parents’ discovery of bullying, seven parents
responded to their youth by providing advice and strategies to better equip
their youth to “handle” the bullying situation. Chelsea’s mother explains:
“We first of all tried to encourage her to ignore it, to walk away, and
that didn’t seem to work. And we encouraged her to try to be nice to
her, and compliment her, and that didn’t work. So, short of punching
her [the bully] in the face (laughter), we didn’t want her to do that!
Sometimes you feel like you should just let them do that just to get it
resolved, but (pause) but those things didn’t work.”
Brown et al. 505
“It’s kind of a tough pill to swallow that your child is being bullied
enough to affect school work and home life and emotional stability. We
thought it would go away. We thought if we gave her those kinds of
things to deal with it that she [bully] might stop. We had hopes that it
would stop, but it didn’t.”
Parents found the discovery of bullying difficult to accept. When they saw
their youth’s psycho-social responses increase, they realized that other steps
needed to be taken to provide safety. In this study, parents did not report
encouraging the use of physical violence to resolve the bullying. However, as
parents found their advice-giving to be ineffective, they resorted instead to
contacting school officials.
A shift toward school officials’ professional help. When parents observed their
youth’s outward responses becoming more severe as a result of continued
victimization, that is, not wanting to go to school or having patterned somatic
complaints, parents often shifted from advice giving to seeking the profes-
sional help of school officials.
Sadie’s Mother: She came home in tears, talking about how the kids
[were] being mean to her, making fun of her, calling her names. My
biggest thing is when my child goes to school she is to get an edu-
cation; nothing should stop that. So, I went into school and that is
exactly what I told them.
in not knowing if the school principal was ever made aware of their youth
being bullied.
I: Did the counselor ever suggest to you that she did or would talk to
the principal?
Mother: No.
Elizabeth’s mother: I talked with the vice principal who I know person-
ally who is going to be a principal next year, and she was not aware
of really anything. So I told her the whole scenario and (pause) she
said, “Why didn’t you just come to me?” I said, ‘Well when I called,
these were the channels they [office secretaries] told me I had to go
through.
School officials did not want to intervene. Parents expressed that school offi-
cials were unwilling to make a priority of their concerns. Three types of
experiences contributed to this perception. First, four parents in the study
noted that school officials did not call them back after reporting the bullying.
Becky’s mother demonstrates her experience:
“The more we tried to get the school to address it, the more adult staff
seemed to consider Tom a problem or trouble. All this trouble followed
Tom. So instead of perceiving him as a victim who needed care and
protection, it was “why are you bothering me now, Tom?”
From the perspective of all but one parent, school officials were perceived
by parents as unable or unwilling to enforce their own school policy against
bullying and therefore, provide protection.
A parent’s experience of a complete response. One parent’s experience
served as a paradigm case, giving insights into what a complete response can
look like from a parent’s perspective. After the discovery of bullying that had
been taking place in a gym locker room for 1 month, Jack’s mother reached
out to certain members of her son’s new school community, including an
assigned parent mentor, teacher, and the principal.
the locker room [policy] with the archdiocese . . . the P.E. teacher took
all the boys aside and went over what the protocols would be and
explained that if they see that kind of behavior again, they need to
report it to him right away. The principal contacted me after he had
gotten the information after he had chatted with the kids . . . He had
actually investigated it. He was very up front about (pause) with what
changes could not be made . . . what could and could not be done; it
had been looked at and addressed.
The parents who realized that their youth would not receive protective
intervention from school officials had a new understanding that the problem
was not just about the bullies, but that the way in which school officials
responded was also the problem. The lack of a protective intervention by
school officials left parents deciding what to do next.
Evacuation. To provide protection, several parents in our study responded
to the failed attempts of school officials by removing their youth from the
bullying environment. These parent interventions included: removing a youth
off the school bus, a youth being home schooled, and three youth being
moved to other out-of-district schools. Rachel’s mother explains her
decision:
Rachel’s mother: Well, she seemed to really flourish and do better. It’s
really hard to describe because Rachel is popular in school and
has a lot of friends. It’s not that I wanted the school to keep her as
a victim or just feel sorry for her because she needs to move on and
heal. But there are so many things they could have done to make her
feel better; to help her.
“It was a living hell for her. She’s been sick. She has been seen at the
hospital. It’s been horrible. It’s hell [mother begins to cry]. She wants
to be homeschooled and I can’t do it . . . I’ve asked for help at the
school, had asked for help from the counselors and it’s like, they can
only do so much. . . My child has been in and out of the hospital . . .
Nerves . . . Now she has been on medication trying to figure out what
was wrong. Now we’ve decided that, while we figured out through
doctors, which I have the records right here, her medical bills and
medical diagnoses they can’t find anything wrong except to refer back
to the school. The stress that the school has caused . . . Now she doesn’t
even want to go to school. She prays for snow days. She prays for the
bus to break down, anything to keep out of school. She prays for two-
hour delays. She can’t wait for this year to get over. She loves to learn,
but its hell at school and it’s affecting her in every way.”
The fear of attending a single school day due to being bullied puts Sandra
at risk for health problems. The repeated trauma and fear of further victimiza-
tion has also put Sandra at risk of dropping out of school. Three parents’
emotional sobbing during the interviews caught each of these parents, includ-
ing Sandra’s mother, by surprise. In one instance, as we stopped an interview
to look for tissues, Rachel’s mother stated, “I’m sorry. I thought--I thought I
was over this.” Afterward, Rachel’s mother would not return follow-up phone
calls or emails to participate in further interviews.
Discussion
The results of youth being bullied are not only troubling to youth but parents
as well (Mishna, 2004). This study further advances our understanding of
what middle-school parents face when reporting their youth’s bullying vic-
timization to their youth’s school officials. Data collected from these par-
ents suggests a pattern of a three-staged experience. During the discovery
stage, parents made efforts to help their youth from home before reporting
victimization to the school. Parents found that advice-giving failed to
resolve the bullying. Similar to what has previously been reported (Terrean-
Miller, 2006), parents’ monitoring of their youth’s behavioral changes as a
result of being bullied, caused them to involve school officials. What is
particularly troubling from these interviews is that parents who were aware
of their youth being bullied in elementary school often saw a re-emergence
from the same bullies again in middle school.
Brown et al. 511
In the reporting stage, parents who did not experience school officials’
intervention as helpful reported several common features. First, parents were
unsure to whom the bully-victimization should be reported to. Parents were
often directed by a school secretary to speak to a counselor or student service
representative. However, the previously mentioned school personnel are not
traditionally associated with school discipline (Fitch, Newby, Ballestero, &
Marshall, 2001). Because bullying by definition is an intentionally targeted,
aggressive, and repeated act of harm-doing (Aalsma & Brown, 2008), parents
indicated it would be helpful for school principals to be fully engaged in the
intervention, which includes discipline, as well as counseling.
Ten of 11 parents in this study were told by their youth’s school officials
that in essence, “Our hands are tied.” From these parents’ perspective, school
officials were unwilling to call the bullies’ parents regarding their youth’s
behavior, allowing the abuse to continue. This lack of intervention was sur-
prising to parents in this study who reviewed their youth’s student handbook.
As one parent read aloud, one of the first consequences for bullying was to
“notify parents.” From this finding, the symbolism of having a school policy
in writing may not transfer to the action of parental notification. The response
of school officials notifying parents of bullying or victimization may not be a
preferable practice (Bradshaw et al., 2007). Therefore, it is recommended
that future research examine what limits school officials from following
school procedures in addressing a full intervention.
In the aftermath stage, as one parent stated after 2.5 years of their son’s
victimization, “By the time it was over, we felt like we were victimized as
well. We felt helpless.” Four parents in this study, without solicitation,
reported that their youth had received counseling because of the bullying,
whereas an additional parent was making trips to the hospital for their youth’s
“nerves.” This prolonged exposure to victimization reflects a concern for life
enduring psychosocial outcomes (Fekkes et al., 2006; Kochenderfer & Ladd,
1996). It also suggests that parents experience a degree of trauma from the
ineffective responses of school officials.
As stated within the introduction, bullying is often understood within a
broader social ecological context (Doll et al., 2004; Henderson & Hymel,
2003; Limber, 2004; Rodkin & Hodges, 2003; Swearer et al., 2010). This
perspective is helpful since it acknowledges that intervention alters behav-
ioral responses, which affects the broader social framework. It is clear within
the results of this study that parents were at times forced into changing the
specific social context of their child (i.e., school) to better meet their devel-
opmental needs. This transition not only affected the youth but the parents
and other family members as well. Thus, the ramifications of bullying on the
512 Journal of Interpersonal Violence 28(3)
moving the victim to a different locker or class instead of the bully). If par-
ents experience an ineffective intervention, they can take additional steps,
such as reporting the concern to the superintendent. If that fails to bring
results, parents do have the right to address this issue publicly at a school
board meeting. These additional steps can be valuable for parents to leverage
school officials’ effective response.
Limitations
Although this is one of the few studies to explore parental experiences in
reporting bullying to school officials, there are limitations that warrant dis-
cussion. First, there was a limited representation of racial, gender, and ethnic
diversity. Therefore, we do not understand minority parents’ responses to
their youth’s bullying victimization. Further, because all but one participant
was female, there must be further investigation in how fathers understand
their youth’s bullying. In addition, the current sample does not represent the
full spectrum of interactions of parents with school officials. For example, it
may be that parents’ negative experiences in communicating with school
officials were more likely to volunteer for a research study exploring these
experiences. However, the current research study looked in-depth at parent
experiences; this allowed for a depth of understanding needed for future
research in this emerging area of study.
Conclusion
Our data suggest that all but one parent believed their child’s victimization
would continue even though they followed through in reporting bullying to
their youth’s school officials. In the search for best practices, this data sug-
gests it can be helpful to inform parents with whom to start the reporting
process. Parents who experienced someone other than a school principal all
reported poor intervention outcomes that allowed the bullying to continue.
This study further suggests that from a parent’s perspective, school officials
must go beyond the initial report and make a complete investigation that
includes reporting back to parents what will be done to provide safety.
Therefore, school officials can make this process easier for parents by
clarifying their specific roles and developing detailed reporting procedures
or protocols that are made public. School officials have a unique opportu-
nity to demonstrate to parents how they will intercede in a swift and certain
way. The steps in which school officials intercede to stop bullies, including
notifying the bully and victim’s parents, may aid in communicating to par-
ents and youth that the situation is being taken seriously.
514 Journal of Interpersonal Violence 28(3)
Future studies should examine the effect ongoing bullying has on parental
psycho-social functioning and secondary trauma levels. Parents in this study,
who were able to move their youth to a different school, may have been left
with a secondary trauma, whereas parents who were left to continue watching
their youth be victimized at school were living in a state of continued harassed
unrest.
Funding
The authors received no financial support for the research, authorship, and/or publica-
tion of this article.
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518 Journal of Interpersonal Violence 28(3)
Bios
James R. Brown, PhD, MSW, LCSW. Before earning a PhD in Social Work from
Indiana University, James provided 13 years of service to youth and families as a
school social worker. His research attention focuses on bullying, bullying policy, and
mental health treatment with adjudicated youth. James currently serves as an
Assistant Professor of Social Work at the University of Wisconsin-Oshkosh.