Informative Speaking Outline

P - Means to paraphrase
C - Means to write out completely

Name - Matias Belmonte

Order of main points – What format did you use?

I used APA format.

I. Introduction

A. Attention getter- Introduce myself and quick background check, consultant for
DJI, Years of work experience, how can I help you?

B. Specific purpose - I am very passionate about the business industry and how it
works. During my free time, I like to examine and understand different
organizations, specifically the type of customer service they provide, since I
believe that is one of the most important aspects an organization should look out
for.

C. Main points - Because of the importance and impact that customer service has,
and the amount of competition and great service provided nowadays by different
organizations, it is essential to be on top of the food chain providing impeccable
customer service for your clients.

D. Statement of the stake - For the past couple of weeks I have analyzed and
understood the way customer service is being provided in your organization, and I
feel I could help you improve it with just a few minor changes; that could
potentially have a massive impact for your organization.

E. Internal preview - In order to be able to provide this impeccable customer service

experience for your customers, your employees must be highly motivated and
must be in a friendly and safe working environment.

II. Body

A. 1st main point - you are explaining, describing, and/or discussing, integrating
such with facts, examples, illustrations, or statistics –
• Maslow’s hierarchy of needs (Orally cited)
• What does “Belonging needs” and “Self actualization needs” mean?
• No I in team

• Happy employer equals happy customer. 

 B. Transitional phrase - A friendly and safe work environment will increase
productivity and will help deliver a better customer service for your costumers.
And that is exactly what I am going to talk about next.

2nd main point - you are explaining, describing, and/or discussing, integrating such with
facts, examples, illustrations, or statistics -
• Office distribution
• INC. (Orally cited)
• Team and protocole preventing sexual harasment
• Happy employees -> Help coworkers -> Promote teamwork -> Boost Costumer Serv.

III. Conclusion

A. Summary - Motivation and a safe and happily work environment Will improve
exponentially your customer service. It will easily do so by creating better
relations between your employees helping them work and think as a team. In the
making them feel safe while working has been proven to increase their
productivity.

B. Closure - With that being said, thank you for your time, and please feel free to
contact me with any questions.

IV. References

Mcleod, S. (2020, December 29). Maslow's Hierarchy of Needs. Retrieved from

https://www.simplypsychology.org/maslow.html#gsc.tab=0

Power, R. (2016, November 21). 10 Reasons Why It Is Important Create a Happy

Workplace. Retrieved from https://www.inc.com/rhett-power/10-reasons-why-it-is-important-

create-a-happy-workplace.html