Annex B

CITIZEN'S CHARTER TEMPLATE

Service Applied Documentary Maximum Processing Fee in

Who May Avail Detailed Steps and Duration Person in Charge Position Unit/Division
For Requirements Processing Time Php
Issuance of Those who are 1. Description of the 1. Proceeds to Administrative and AFD-Records Section
Certificate of Water planning to project including Financial Division (AFD) - Records
Ceasar S. Soliven Porfiria A. Agbay
Availability appropriate water source/s of water Section and submits letter of request with
both ground and supply requirements
surface water for 2. Location of diversion 0.5 day
any purpose point Receives, records and routes the
3. Water Requirement document to Executive Director’s Office
of the Project (EDO)
(cu.m/day)
2. EDO submits letter request with EDO
requirements to PPD Analissa A. Colina

0.5 day

3. Checks, analyzes and computes water PPD-WRAS

available in the area for requests with
complete requirements, prepares Joey C. Castro Charito M. Menguito
Certificate of Water Availability and
submits to Chief of WRAS for review 1 day and 3 hrs

4. Reviews and recommends the PPD-WRAS

issuance of NWRB Certification to the
Chief of PPD Susan P. Abaño

0.5 day

5. Reviews and recommends the

issuance of Certificate of Water OIC - PPD
Availability to Deputy Executive Director Susan P. Abaño

0.5 day
6. Recommends the issuance of Deputy Executive Director’s Office (DEDO)
Certificate of Water Availability to
Executive Director

0.5 day

7. Approves the issuance of Certificate of

Water Availability EDO
Dr. Sevillo D. David, Jr.

0.5 day
EDO forwards the approved Certificate EDO
of Water Availability to PPD-WRAS
Annalisa A. Colina

8. Informs client of the issued Certificate PPD-WRAS

of Water Availability
Joey C. Castro Charito M. Menguito

10 mins

9. Secures Order of Payment and

proceeds to the AFD - Cashier PPD-WRAS

Joey C. Castro Charito M. Menguito

Issues Order of Payment 15 mins P 2,500.00

10. Proceeds to the AFD - Cashier for

payment AFD- Cashier

Danilo M. Isada

20 mins
Issues Official Receipt (O.R.)
11. Presents O.R. and receives
Certificate of Water Availability PPD-WRAS

Joey C. Castro Charito M. Menguito

15 mins
Releases the Certificate of Water
Availability
 Annex B
CITIZEN'S CHARTER TEMPLATE

Service Applied Documentary Maximum Processing Fee in

Who May Avail Detailed Steps and Duration Person in Charge Position Unit/Division
For Requirements Processing Time Php
Issuance of Those who are • Duly Accomplished 1. Submission of duly accomplished PPD-WRAS
Certificate of Water planning to Water Availability Water Availability Request form with
Joey C. Castro Charito M. Menguito
Availability appropriate water Request Form attached requirements.
(ground or surface • Brief description of
water) for any the project indicating
purpose the water requirement
in cu.m/day, the Review the Water Availability Request
purpose of the project form and requirements to determine the
etc. completeness of information and
• Location Map/Vicinity documents necessary.
Map
PPD-WRAS
2. Issues Order of Payment.
Joey C. Castro Charito M. Menguito
2 hours

Proceeds to AFD - Cashier for the P 2,500.00

AFD- Cashier
payment of fees. Issuance of Order of
Payment Danilo M. Isada

3. Proceeds to Administrative and AFD-Records Section

Financial Division (AFD) - Records
Section and submits complete request Ceasar S. Soliven Porfiria A. Agbay
form with requirements.

Receives, records and routes the

document to Executive Director’s Office
(EDO)
1 day
 1 day

EDO routes request form with

requirements to PPD

4. Checks, analyzes and computes water PPD-WRAS

available in the area.
Joey C. Castro Charito M. Menguito
For groundwater:
• Determine the location of the project
• Determine the groundwater users in the
area
• Determine safeyield and appropriated
water
• Compute for the available water to be
used for appropriation
• Recommend the amount of water
requirement that can be appropriated
• Prepare certification and submits to
Chief of WRAS for review

1.5 days

For surface water:

• Determine the location of the diversion
point
• Determine the upstream and
downstream users in the river
• Delineate the drainage area using GIS
map/google map
• Compute for the available water from
the flow duration curve in the river
• Recommend the amount of water
requirement that can appropriated
• Prepare certification and submits to
Chief of WRAS for review

5. Reviews and approves the Certificate PPD-WRAS

of Water Availability
Susan P. Abaño

Deputy Executive Director’s Office (DEDO)

1.5 days
 1.5 days

EDO
Dr. Sevillo D. David, Jr.

6. Release the Certificate of Water

Availability PPD-WRAS

Joey C. Castro Charito M. Menguito

End of Process
 Annex B
CITIZEN'S CHARTER TEMPLATE

Service Applied Documentary Maximum Processing Fee in

Who May Avail Detailed Steps and Duration Person in Charge Position Unit/Division
For Requirements Processing Time Php
Issuance of NWRB Those who are 1. Name of the project 1. Proceeds to Administrative and AFD-Records Section
Certification applying for and the Financial Division (AFD) -Records
Relative to PEZA registration with the owner/developer Section and submits letter of request with Ceasar S. Soliven Porfiria A. Agbay
Registration Philippine 2. Vicinity /Location requirements
Economic Zone Map 0.5 day
Authority (PEZA) 3. Water requirements Receives, records and routes the
of the project in document to Executive Director’s Office
(cu.m/day) (EDO)
4. source of water
supply
2. EDO submits letter request with EDO
requirements to PPD Analissa A. Colina

0.5 day

3. Checks, analyzes and computes water PPD-WRAS

available in the area for requests with
complete requirements, prepares NWRB Joey C. Castro Charito M. Menguito
Certification and submits to Chief of
WRAS for review 1 day and 3 hrs

4. Reviews and recommends the PPD-WRAS

issuance of NWRB Certification to the
Chief of PPD Susan P. Abaño

0.5 day

5. Reviews and recommends the

issuance of NWRB Certification to Deputy OIC - PPD
Executive Director

0.5 day
5. Reviews and recommends the
issuance of NWRB Certification to Deputy
Executive Director Susan P. Abaño

0.5 day

6. Recommends the issuance of NWRB Deputy Executive Director’s Office (DEDO)

Certification to Executive Director

0.5 day

7. Approves the issuance of NWRB

Certification EDO
Dr. Sevillo D. David, Jr.

0.5 day
EDO forwards the approved NWRB EDO
Certification to PPD-WRAS
Annalisa A. Colina

8. Informs client of the issued NWRB PPD-WRAS

Certification
Joey C. Castro Charito M. Menguito

10 mins

9. Secures Order of Payment and

proceeds to the AFD - Cashier PPD-WRAS

Joey C. Castro Charito M. Menguito

Issues Order of Payment 15 mins P 1,000.00

10. Proceeds to the AFD - Cashier for

payment AFD- Cashier

20 mins
 Danilo M. Isada

20 mins
Issues Official Receipt (O.R.)

11. Presents O.R. and receives NWRB

Certification PPD-WRAS

Joey C. Castro Charito M. Menguito

15 mins

Releases the NWRB Certification

 Service Applied Documentary Maximum Processing Fee in
Who May Avail Detailed Steps and Duration Person in Charge Position Unit/Division
For Requirements Processing Time Php
Issuance of NWRB Industrial zones •Duly Accomplished 1. Submission of PEZA Certification PPD-WRAS
Certification applying for PEZA Certification request form with attached requirements.
Joey C. Castro Charito M. Menguito
Relative to PEZA registration with the Request Form
Registration Philippine • Brief Description of
Economic Zone the project indicating
Authority (PEZA) the water requirement Review the PEZA Certification request
in cu.m/day, purpose form and requirements to determine the
of the project etc. completeness of information and
• Vicinity/Location Map documents necessary.
• Source of Water
Supply
o If connected or 2. Issues Order of Payment. PPD-WRAS
proposed to be
connected to a local Joey C. Castro Charito M. Menguito
water service
provider (government
or private),
ceritification of 2 hours
connection or evidence
of application for
connection from local Proceeds to AFD - Cashier for the P 1,000.00
water service provider. payment of fees. Issuance of Order of AFD- Cashier
o If applicant has its Payment
Danilo M. Isada
own water source,
please specify :
a. Type (groundwater
or surfacewater)
b. Name
(deepwell/spring/creek
or river)
c. Exact location of 3. Proceeds to Administrative and AFD-Records Section
source/s (Brgy., Mun., Financial Division (AFD) - Records
Section and submits complete request Ceasar S. Soliven Porfiria A. Agbay
and Province)
d. Geographic form with requirements.
Coordinates of each
source (latitude and Receives, records and routes the
longitude) document to Executive Director’s Office
e. Actual Water (EDO)
Extraction in cum./day

EDO routes request form with EDO

requirements to PPD 1 day Analissa A. Colina

4. Checks, analyzes and computes water PPD-WRAS

available in the area.
Joey C. Castro Charito M. Menguito

2 days
• Determine the location of the project
• Determine the groundwater users in the
area
• Determine safeyield and appropriated
water
• Compute for the available water to be
used for appropriation 2 days
• Recommend the amount of water
requirement that can be appropriated
• Prepare certification and submits to
Chief of WRAS for review

5. Reviews and approves the PEZA PPD-WRAS

Certification
Susan P. Abaño

Deputy Executive Director’s Office (DEDO)

1.5 days

EDO
Dr. Sevillo D. David, Jr.

6. Release of PEZA Certification

PPD-WRAS

Joey C. Castro Charito M. Menguito

End of Process