7 SACK

your
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to
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OPERATIONAL
ONS

EXCELLENCE
'Expert'
2-MINUTE READ
 Having no problems
is the biggest problem
of all
Taiichi Ohno
 WONDERING IF YOUR
YOUR OPEX TEAM IS DOING
ITS JOB PROPERLY?

THE FOLLOWING ARE 7 SIGNS

INDICATING THAT YOU MAY
NEED TO REVISIT YOUR
OPERATIONAL EXCELLENCE
TRAINING PROGRAM
 CI = COST CUTTING

YOUR C-SUITE THINKS THAT THE SOLE

PURPOSE OF INVESTING IN CONTINUOUS
IMPROVEMENT IS TO REDUCE
RESPONSIBILITY AND CUT COSTS
 PROCESSES ARE NOT
CATALOGUED

YOUR PORTFOLIO OF BUSINESS PROCESSES ARE NOT

EASILY RETRIEVABLE IN A CENTRALISED ARCHIVE.
OBTAINING A LIST OF PROCESSES FOR A FUNCTION OR
TEAM TOGETHER WITH THOSE ACCOUNTABLE FOR
THEM AND THEIR REQUIRED SUPPORT DOCUMENTS
REQUIRE THAT YOU DISTURB YOUR STAFF
 VISUAL P-D-C-A
DASHBOARD IS MISSING

THERE IS NO REAL-TIME DASHBOARD SHOWING

YOUR PORTFOLIO OF CONTINUOUS
IMPROVEMENT PROJECTS, WHO IS
ACCOUNTABLE FOR THEM AND WHAT STATUS
THEY ARE IN
THERE IS NO METHOD TO
REMOVE PROCESS WASTE

YOU DO NOT HAVE A VISUAL DASHBOARD IN THE

WORKPLACE DEDICATED TO THE PORTFOLIO OF
WASTE REDUCTION IDEAS PROPOSED BY YOUR
STAFF. BY NOT HAVING THIS, STAFF MEMBERS
ARE NOT FULLY AWARE OF THE IMPORTANCE OF
THEIR ROLE IN WASTE MANAGEMENT ACTIVITIES
MAJOR DISCONNECT BETWEEN
HR, L&D AND BUSINESS OPS

HR IS NOT CAPABLE OF ALIGNING ROLES (AKA JOB

DESCRIPTIONS) TO THE BUSINESS PROCESSES
THAT THEY SUPPORT. L&D IS NOT ABLE TO MAP
REQUIRED SKILLS TO THE PROCESSES THAT
REQUIRE THEM. OPERATIONAL TEAM LEADERS
ARE IN DIFFICULTY WHEN REQUIRED TO REPORT
STAFF MEMBERS' PERFORMANCE LEVELS
 IT AND BUSINESS OPS
ARE SILOED

THERE IS NO REAL-TIME REPORTING MECHANISM

GIVING MANAGEMENT VISIBILITY AT THE PROCESS
LEVEL TO ALL THE REQUIRED IT APPLICATIONS THAT
SUPPORT YOUR BUSINESS PROCESSES. WITHOUT THIS,
THE MANAGEMENT OF FUNCTIONAL GAPS, BUGS AND
PRODUCT ENHANCEMENTS BECOMES DRASTICALLY
LESS EFFICIENT
 If you cannot
measure it, you
cannot improve it
- Peter Drucker
REAL-TIME KPI MANAGEMENT
IS SLUGGISH (AT BEST)

PROACTIVELY ADDRESSING DOWN TRENDING KPIS AND

THEIR ROOT CAUSES CREATES CONFUSION DUE TO THE
EXCESSIVE AMOUNT OF FRICTION REQUIRED TO KEEP
YOUR KPI PORTFOLIO UPDATED, REPORTED, REVIEWED
AND ACTED UPON IN REAL-TIME
 Where there is no
standard, there can
be no continuous
improvement
- Taiichi Ohno
PERFORMANCE

ndard 2
Sta
tandard 1
S
TIME

In closing
The purpose of investing in
Continuous Improvement is to bring
growth and maturity to your
company. Embarking on such a
journey means that you will take on
new responsibilities and of course,
expect growing pains!
 CASE STUDY

Did You Know?

We recently implemented a
fail-fast, fail-forward CI
program at a 500-employee
health services agency in Ohio
Visit our online archive at www.toppti.com to read about the
Alvis Case Study and other case study-testimonials of
companies with whom we have brought innovation and digital
operational excellence enhanced awareness
 looking for
a business
process
management
platform?

Book your free 30-minute

discovery demo @ toppti.com
We are a London-based software Join our tribe on LinkedIn!
company founded in 2015 specialised We share high value
in continuous improvement, strategy content daily!
deployment, quality assurance and
change management governance. We
have clients in the US, Europe, Africa,
the Middle East and Latin America

TOPPTI.COM INFO@TOPPTI.COM
 CASE
STUDY
In the summer of 2019, Pricewaterhouse Coopers (PwC) contacted
us to assist Belgian Security Surveillance leader Protection Unit
with the restructuring of the company as it was acquiring its former
competitor Fact Group and needed a robust digital solution to
manage processes, KPIs and strategy deployment.
video included

Call our hotline at 123-456-7890

 RESULTS in the first month
Watch us in action
50 Functional 2 training videos were created to assist
areas captured
the Protection Unit Management Team

in using PRESTO's dashboard to
250 KPIs manage daily business
defined & assigned CLICK TO WATCH

75 Processes
and touchpoints catalogued
Process & 250 KPIs in 2

waste weeks!
11 Strategic management
initiatives agreed, catalogued and
linked to project portfolio ‘ The team at TOPP TI loaded our

company information and all
16 PDCA our KPIs into PRESTO sending us
projects created & displayed training videos which allowed us
on PDCA dashboard to be independent on day 1’

24 hours -Nicholas De Angelis

saved per month on Deputy CEO
administrative activities
 BOOK A DEMO WITH US
TOPPTI.COM
TOPP Tactical Intelligence Ltd.
27 Old Gloucester Street,
London
WC1N 3AX
www.toppti.com

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