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  • Update Reactivate Account

    Uploaded by

    Zainab Adebayo
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    The document provides instructions for updating a mobile number with GT Bank via their ATM or GTConnect services. It notes that customers are prompted every 60 days to update their primary phone number at the ATM. It also provides details on how to reactivate a bank account through GTConnect by calling their phone numbers, completing a required form with supporting documents, and having the account reactivated within 24 hours.

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    The document provides instructions for updating a mobile number with GT Bank via their ATM or GTConnect services. It notes that customers are prompted every 60 days to update their primary phone number at the ATM. It also provides details on how to reactivate a bank account through GTConnect by calling their phone numbers, completing a required form with supporting documents, and having the account reactivated within 24 hours.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    8 views1 page

    Update Reactivate Account

    Uploaded by

    Zainab Adebayo
    The document provides instructions for updating a mobile number with GT Bank via their ATM or GTConnect services. It notes that customers are prompted every 60 days to update their primary phone number at the ATM. It also provides details on how to reactivate a bank account through GTConnect by calling their phone numbers, completing a required form with supporting documents, and having the account reactivated within 24 hours.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    *ATM GTConnect

     After performing ATM transaction, a prompt is  Dial +2348039003900, +2348029002900


    displayed to update customer’s Mobile Number  Press “0” and hold to speak to an agent
     If Mobile Number has not changed, click the  Upon authentication, agent provides account update
    “Cancel” button form and specifies required document(s)
     If mobile number has changed, enter new Mobile  Complete the form provided and send with supporting
    Number documents to the originating email address
     Click “Continue” button to confirm mobile number  Agent sends completed form to appropriate team for
    entered relevant update(s)
    Alternatively
    Note: Customer is prompted every 60 days to update
    primary phone number.  You can send an email to gtconnect@gtbank.com

    Note: Call charges apply

    Timeline: Immediately Timelines: 24 hours

    How to re-activate an account

    GTConnect

     Dial +2348039003900, +2348029002900 to speak with an agent


     Upon confirmation of customer’s request, agent provides account reactivation form and specifies required
    document(s)
     Complete the form provided and forward along with supporting documents to the originating email address
     Agent receives completed form with supporting document(s) and reactivates customer’s account, where necessary
    agent forwards to domiciled branch to treat
     Agent advises customer to carry out a transaction (irrespective of the amount) into the account on the same day
    the account is reactivated
    Alternatively
     You can send an email to gtconnect@gtbank.com

    Note: Call charges apply

    Note: Customer instruction for one account is valid for the reactivation of all customer’s existing accounts with the Bank

    Timelines: 24 hours

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