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  • Depatrment and Key Persons and Escalation Matrix

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    Dhiraj kumar
    96 views3 pages
    The document contains contact information for various teams at an insurance company, including their names, roles, mobile numbers, and email addresses. It lists teams for policy serving, cancellation and refunds, renewals, claims, training, B2B sales, MIS/branch mapping, HR, strategy, and generic support contacts. Contact information is provided for managers, VPs, AVPs, and other roles within each department.

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    The document contains contact information for various teams at an insurance company, including their names, roles, mobile numbers, and email addresses. It lists teams for policy serving, cancellation and refunds, renewals, claims, training, B2B sales, MIS/branch mapping, HR, strategy, and generic support contacts. Contact information is provided for managers, VPs, AVPs, and other roles within each department.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    96 views3 pages

    Depatrment and Key Persons and Escalation Matrix

    Uploaded by

    Dhiraj kumar
    The document contains contact information for various teams at an insurance company, including their names, roles, mobile numbers, and email addresses. It lists teams for policy serving, cancellation and refunds, renewals, claims, training, B2B sales, MIS/branch mapping, HR, strategy, and generic support contacts. Contact information is provided for managers, VPs, AVPs, and other roles within each department.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 3

    Category Name Mobile

    Policy Serving
    Branch Ops - Policy Serving Rahul Pakahd 877978973
    Manager - Branch Ops - Policy serving/Claims Zahir Vhora 9978513555

    Policy Cancellation & Refund


    Policy Cancellation & Refund Gagan Kumar 9468133008
    Manager - Policy Cancellation & Refund Sumit Tondon 9953950509
    DVP - Vikar Alam Vikar Alam 9811898934

    Policy Renewals
    Policy Renewal - Retail & Group Vikas Rajput 9582556271
    Team Leader - Policy Renewal Amit Chauhan 8802121521
    General Manager - Policy Renewal Pawan Yadav 9540019369

    Claims
    Claim Inititate/ Rejection / Escalation Pragya Shrivastava 6392191922
    Manager - Claim Initiate / Rejection / Escalation GarimaSharma 9650455144
    VP- Claims escalation Vikas Gupta 9971751565

    Training
    Product Training / Process / Comaprisons Kajal Sharma 9324171088
    AVP - Product Training/ Process / Escaltions Chaitali Thakkar 9833125342

    B2B Sales
    Asst Manager - B2B Sales/ Quotation / On field support Dhiraj Solanki 9768684707
    General Manager - Anand Thakur Anand Thakur 8700450125

    MIS/ Branch Mapping / Traget Distribution


    Asst Manager Pratik Mhatre 8286024029
    Asst Manager Tejas Suryaji 9867534676

    HR
    Sr. Exe - Hiring / Recrutiment Snehata B 9136334903
    Manager - Hiring / Rceruitment Chetana Shetty 9920369204

    Strategy Team - BOB relationship


    National Key account Manager - Bank Payout Hiren Bhanushali 9892789361
    AVP - BOB Contests Varun Seksaria 9167715542
    VP - BOB Relationship 9820040796
    Generic Mail ID
    Proposal Login IT issues
    Customer Care
    MIDAS - Reports
    banca analytics - New business / renewals MIS
    Refund
    Email ID

    Rahul.Pakhad@nivabupa.com
    Zahirahemed.Vahora@nivabupa.com

    Gagan.Kumar@nivabupa.com
    Sumit.Tandon@nivabupa.com
    Vikar.Alam@nivabupa.com

    Vikas.Rajput@nivabupa.com
    Amit.Chauhan1@nivabupa.com
    Pawan.Yadav2@nivabupa.com
    UnderWritter mowmita Barki mowmita.barik@nivab
    anoop dehran anoop.dehran@nivabu
    Pragya.Srivastava@nivabupa.com
    Garima.Sharma@nivabupa.com rani gupta
    Vikas.Gupta@nivabupa.com

    Kajal.Sharma1@nivabupa.com
    Chaitali.Thakkar@nivabupa.com

    Dhiraj.solanki@nivabupa.com
    anand.thakur2@nivabupa.com

    Pratik.Mhatre@nivabupa.com
    Tejas.Suryaji@nivabupa.com

    Snehta.Bhagchandani@nivabupa.com
    Chetna.Shetty@nivabupa.com

    Hiren.Bhanushali@nivabupa.com
    Varun.Seksaria@nivabupa.com
    ajit.gandhi@nivabupa.com

    Infinity.Support@nivabupa.com
    customercare@nivabupa.com
    BancaMIDAS.reports@nivabupa.com
    Banca.Analytics@nivabupa.com
    Refunds.Helpdesk@nivabupa.com
    mowmita.barik@nivabupa
    anoop.dehran@nivabupa.com

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