1- 

Management is a creative and ________ process.

(A) Continuous
(B) Technical
(C) Democratic
(D) None of the above
ANSWERS:1-(A)
 
2- The old control technique(s) which was (were) used through years is
(are)
(A) unity of policies
(B) break-even analysis
(C) budgetary control
(D) All of the above
ANSWERS:2-(D)
 
3- Which type of strategies do professional managers help
organizations in chalking out?
(A) Multi-disciplinary
(B) Corporate
(C) Managerial
(D) All of the above
ANSWERS: 3-(B)
 
4- Management exists at the ___ level of the organization.
(A) Lower
(B) Middle
(C) Top
(D) All of the above
ANSWERS:4-(D)
 
5- Limitation(s) of control is (are)
(A) external factors
(B) fixing of responsibility
(C) variation and its causes
(D) All of the above
ANSWERS: 5-(D)
 
6- Management is said to be the combination of
(A) arts, science and profession
(B) arts, science and engineering
(C) arts, commerce and science
(D) arts, commerce and engineering
 ANSWERS:6-(A)

7- ___ is supposed to be immutable, unchanging and eternal.

(A) Policy
(B) Vision
(C) Mission
(D) All of the above
ANSWERS:7-(A)
 
8- The summary of important trends in retailing are
(A) market concentration
(B) global players vs. local players
(C) non store retailing
(D) all of the above
ANSWERS:8-(D)
 
9- Costliness of the ________ is the overriding factor determining the
extent of decentralization.
(A) Decision
(B) Staffing
(C) Both (A) and (B)
(D) None of the above
ANSWERS:9-(A)
 
10- Positive motivation makes people willing to do their work in the
best way they can and improve their ________.
(A) Productivity
(B) Personality
(C) Performance
(D) All of the above
ANSWERS: 10-(C)
 
11- The objective(s) in corporate governance is (are)
(A) shareholders value maximization
(B) growth
(C) stability
(D) all of the above
ANSWERS: 11-(D)
 
12- The heart of administration is the ___ function.
(A) Directing
(B) Organizing
(C) Controlling
(D) Cooperating
ANSWERS:12-(A)
 
13- The different A’s of the service sector are
(A) acceptability , awareness , adaptability
(B) acceptability , awareness , availability
(C) adaptability , awareness , availability
(D) acceptability , adaptability , availability
ANSWERS:13-(B)
 
14- Fedrick Winslow Taylor’s Mechanism of Scientific Management
includes
(A) Scientific task setting
(B) planning the task
(C) standardization of tools and equipment
(D) All of the above
ANSWERS: 14-(D)
 
15- Direction is a ________ function performed by all the managers at
all levels of the organization.
(A) Managerial
(B) Organizational
(C) Both (A) and (B)
(D) None of the above
ANSWERS: 15-(A)
 
16- Retailing category(ies) based on ownership arrangement  would be
(A) Super Markets
(B) Consumer Durables Stores
(C) Departmental Stores
(D) All of the above
ANSWERS:16-(D)
 
17- ___ is a tool for corporate governance.
(A) Training
(B) Recruitment
(C) Communication
(D) Consulting
ANSWERS:17-(C)
 
18-Horizontal co-ordination takes place ___ .
(A) upwards
(B) downwards
(C) sideways
(D) any of the above
ANSWERS:18-(C)
19-The internal environment factor(s) that influence management is
(are)
(A) Labor
(B) Machines
(C) Place
(D) All of the above
ANSWERS:19-(D)
 
20-What articulates the long-term goals of an enterprise?
(A) Policies
(B) Vision statement
(C) Both (A) and (B)
(D) None of the above
ANSWERS:20-(B)