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Training Evaluation & Assesement Methodology
Training Evaluation & Assesement Methodology
OUR MISSION
IS TO EQUIP
PEOPLE
WITH THE
SOFT SKILLS
NEEDED FOR
PROFESSIONAL
SUCCESS.
4 5
TA B L E O F
CONTENTS
LETTER FROM THE FOUNDER 6
W H AT A R E S O F T S K I L L S ? 8
W H AT I S S K I L L S C A M P ? 10
M I S S I O N , V I S I O N A N D VA L U E S 12
THE SKILLS 16
BUILDING DIGITAL COMMUNITIES 18
CONFLICT RESOLUTION 20
CUSTOMER SERVICE 22
EMOTIONAL INTELLIGENCE 24
EMPATHY 26
INCLUSIVE WORKPLACES 28
INTERVIEWING 30
LEADERSHIP 32
MINDFULNESS AND STRESS MANAGEMENT 34
NETWORKING 36
PERSONAL BRANDING 38
PRODUCTIVITY AND TIME MANAGEMENT 40
PUBLIC SPEAKING AND PRESENTATIONS 42
RESILIENCE AND BOUNCING BACK 44
RESOURCEFULNESS AND PROBLEM SOLVING 46
SALES AND NEGOTIATION 48
TEAMWORK AND COLLABORATION 50
WORK ETHIC 52
R E C O M M E N D E D PA C K A G E S 54
FREQUENTLY ASKED QUESTIONS 58
NEXT STEPS 62
C O N TA C T 63
6 7
LETTER FROM
THE FOUNDER
In March of 2015, my business partner and I stood at the front of a
classroom where we delivered a “Community & Communications”
workshop on how to grow community using online tools to a group
of community volunteers from underprivileged areas. Given that
‘community’ is half of social media, that piece naturally needed
to be explored. What communities were we part of? With which
did we identify? Were we involuntarily associated with certain
communities? What were the benefits of being part of these
communities? As the stories came out, so did the tears and the
support. We did eventually demonstrated how social media can
support the creation of positive communities and the students
were quite eager to learn. The hunger for these experiences had
already become a common theme in our previous seminars.
Hamza and I left that weekend knowing we were doing something
right, and that we had to do more.
Looking back, it is clear that our success came from a few central
skills: empathy, resilience, and resourcefulness. We know that
consistently, across all industries, the most important skills for
new employees are: communication, leadership, teamwork and
emotional intelligence. These are all soft skills - skills we know
make individuals and organizations more effective and more
successful, yet, they are not taught in school.
W H AT A R E
SOFT SKILLS
“ S O F T S K I L L S ” A R E T H E S K I L L S T H AT
TYPICALLY CHARACTERIZE OUR
R E L AT I O N S H I P S W I T H O T H E R P E O P L E ,
AND/OR HOW WE APPROACH WORK AND
LIFE.
They are typically associated with personality traits like emotional intelligence, good communication,
high productivity, resilience, and a strong work ethic. They are skills that provide the groundwork for
learning all other skills. These skills are often referred to as ‘people skills’, ‘life skills’, ‘essential skills’,
‘social skills’, ‘core skills’, or ‘transferable skills’.
“Hard skills”, by contrast, usually refer to the quantifiable, technical, job-specific skills. Hard skills are
often associated with highly technical professions, like nursing, software development or the trades,
like plumbing or carpentry. People often refer to these skills as ‘threshold skills’ or ‘vocational skills.’”
While soft skills are less tangible and harder to quantify, they are skills critical to all personal,
professional and organizational success. The ideal nurse would have the technical expertise to use
medical equipment, but would also have great bedside manner. The irony is that soft skills are often
harder to learn, which is why we are here to help.
10 11
W H AT I S
SKILLSCAMP?
SkillsCamp is a WE WORK WITH:
school for soft skills.
• CORPORATIONS
• ORGANIZATIONS
Across all industries, employers and industry leaders are identifying
soft skills like communication, teamwork, time management,
• SCHOOLS
emotional intelligence, and leadership as critical skills for prospects • TEAMS
and employees alike. Yet, these core skills and several others are • INDIVIDUALS
relatively absent in the traditional education model. The result is
students who become employees without the requisite abilities to
excel in their careers. SkillsCamp teaches this “missing curriculum”
to help people become more employable and more effective leaders
and contributors.
...and more.
12 13
MISSION,
VISION &
VA L U E S
Our mission is to equip people with the soft skills needed for professional
MISSION success.
Our values inform the core of everything we do including how we interact with
VA L U E S students and clients, how we treat each other at SkillsCamp, how we create
learning environments and our corporate social responsibility.
INCLUSIVITY
We believe you learn best when you can bring your whole self with no fear of
judgement. We believe in diversity, and in creating equitable, safe spaces for our
students.
EMPOWERMENT
We don’t believe in quick fixes. We believe in giving you the skills to succeed
beyond your interaction with us. We teach you to fish.
KNOWLEDGE
We believe in acquiring knowledge from all areas of life. We believe knowledge is
an exchange. We make sure our teams are smart, capable, experienced and up-to-
date.
FRIENDLINESS
We believe a little kindness can go a long way. A smile when you walk in the door
and a welcoming space can make all the difference in your interactions and ability
to learn and work with us.
PRACTICALITY
We believe in providing you with strategies, practices and tips you can apply right
away. We We cater to your context as much as possible.
ADAPTABILITY
We believe that to work with all types of people and thrive in a market that is
always changing, we must be open-minded, agile and willing to change.
O R G A N I Z AT I O N S
T H AT L E A R N
EFFECTIVE
C O M M U N I C AT I O N
ARE NEARLY 5X
AS L I K E L Y TO
R E TA I N T H E
BEST
EMPLOYEES.
85% - SALESFORCE
OF JOB
SUCCESS
COMES FROM
H AV I N G W E L L
DEVELOPED
SOFT SKILLS.
- H A RVA R D U N I V E R S I T Y
16 17
MINDFULNESS
INTERVIEWING LEADERSHIP AND STRESS
MANAGEMENT
THE
SKILLS: SALES AND
NEGOTIATION
TEAMWORK
AND
WORK ETHIC
AT A G L A N C E
COLLABORATION
18 SOCIAL MEDIA, COMMUNITY BUILDING, STORYTELLING 19
“
online.
T H E A B I L I T Y TO C R E AT E A N D • Meet expectations of your millennial audience.
G R O W A N E N G AG E D O N L I N E
Tips and tricks for better CO M M U N I T Y .
performance on Facebook,
Tw i t t e r, I n s t a g r a m , L i n k e d I n
and Snapchat. With the mass use of social media, we are constantly
inundated with stories from our friends, brand
messages, and celebrity photos. In this networked
How community connects to world, it is difficult to stand out and maintain an engaged
social media. audience. How do you create engaging content and As the Chair of the Young Alumni Council at the Ontario
foster communities online? How do you ensure the
community you have is coming back for more? How do Institute for Studies in Education, we decided to launch
The benefits of storytelling. you maximize the tools to your advantage? Our Social our Leadership Webinar Series for current students and
Media 101 course will teach you all of this and more.
alumni with the intent of including topics that were
relevant to today’s education professionals. We decided to
launch our webinar series with SkillsCamp and the topic
we wanted to examine was The Darkside of Social Media.
We wanted to provide information to our networks on
the connection between social media and mental health
and well-being. Within weeks the webinar was sold-out
and the live Q & A with SkillsCamp was engaging and
informative. The standard for our leadership webinar
series has now been set high due to the great content
that was delivered with the launch. It has been a great
experience working with the SkillsCamp team
OF MARKETERS BELIEVE SOCIAL
84%
Rumeet Billan, Ph.d.
CUSTOMER RELATIONSHIPS.
-BUSINESS2COMMUNITY
20 COMMUNICATION, SELF-AWARENESS, EMOTIONAL INTELLIGENCE, EMPATHY 21
CONFLICT
85% RESOLUTION
OF EMPLOYEES DEAL
WITH CONFLICT TO
SOME DEGREE. A WAY F O R T W O O R M O R E
PA R T I E S TO F I N D A P E A C E F U L
- C O N F L I CT TA N G O S O L U T I O N TO A
DISAGREEMENT AMONG THEM.
60-80%
the root of conflict, communicate without causing
defensiveness, and de-escalate and resolve conflicts
in both work and social settings.
Effective prevention,
resolution and mediation
tactics for when conflict
arises.
BENEFITS:
To re c o g n i z e h o w s k i l l s l i ke
OF ALL DIFFICULTIES
• Increased problem solving ability.
communication, empathy and
active listening contribute to • Reduced tension and stronger
IN ORGANIZATIONS
effective conflict prevention
and resolution. relationships with others and among COME FROM STRAINED
teams.
C U S TO M E R “YOUR MOST
YO U W I L L
LEARN:
SERVICE UNHAPPY
CUSTOMERS
B U I L D I N G R E L AT I O N S H I P S W I T H
C U S TO M E R S B Y TA K I N G C A R E
ARE YOUR
GREATEST
1. 2. 3. 4. 5.
OF THEIR NEEDS THROUGH SOURCE OF How to
identify the
How to
understand
How to adapt
to different
How to use
techniques
To re c o g n i z e
the skills
H E L P F U L , H I G H Q UA L I T Y benefits service customer for dealing required
S E R V I C E A N D A S S I S TA N C E LEARNING.” associated language
in relation
behaviour
styles.
with angry
or upset
for great
BEFORE, DURING, AND AFTER with great customer
customer to your customers. service and
T H E I R R E Q U I R E M E N T S A R E M E T. - B I L L G AT E S service. company ’s how you can
values. build them.
Almost all of us have experienced bad customer service. Perhaps your server forgot about you
at a restaurant or your call was passed around from department to department. Not only do we
remember bad customer service more often, we share it with more people. Customer service
is not just reserved for those with the words in their title. It is how any employee treats your
BENEFITS:
customers before, during and after a sale. Whether there is a sale to be made or not, customer
service should be an element of everyone’s job. How your company treats people is integral • Increased customer satisfaction.
to the experience they walk away with and informs how they think of your brand. But what are
the skills needed for good customer service? How can it go from good to great? What are the • Higher customer retention.
challenges? This workshops will answer these questions and keep your customers coming back.
• Positive word-of-mouth marketing.
24 EMOTIONAL INTELLIGENCE, EQ SELF-AWARENESS, EMPATHY 25
“WORKERS
E M OT I O N A L
WITH HIGH INTELLIGENCE
EQ ARE
T H E A B I L I T Y TO R E C O G N I Z E YO U R O W N
BETTER ABLE A N D O T H E R P E O P L E ’ S E M O T I O N S ; TO
U N D E R S TA N D D I F F E R E N T F E E L I N G S A N D
TO WORK L A B E L T H E M A P P R O P R I AT E L Y ; A N D TO
U S E E M O T I O N A L I N F O R M AT I O N TO G U I D E
T H I N K I N G A N D B E H AV I O R .
IN TEAMS,
ADJUST TO Whether you’re a manager, a team member, deal
with clients or simply interact with people in general,
CHANGE AND emotional intelligence is increasingly becoming one of
the most important skills any individual can have. In this
BE FLEXIBLE.” workshop, you will gain insight and tools you can apply
to make your job and career more effective, satisfying,
and successful. By evaluating current strategies used
- ENTREPRENEUR in your role and identifying new strategies, you will be
MAGAZINE able to apply what you learn to optimize professional
performance and working relationships.
YO U W I L L L E A R N : BENEFITS:
• Better professional relationships with
others.
• Increased personal effectiveness and
To u n d e r s t a n d How to apply Tips and tricks How to build happiness.
the importance EI strategies to for constant a personal
of EI in both the your working improvement in development • Higher ability to read others and adapt.
personal and context to your EI. s t r a t e g y.
professional optimize • Improved leadership capability.
context. professional
performance
and working
relationships.
26 EMOTIONAL INTELLIGENCE, COMMUNICATION, INTERPERSONAL SKILLS, LEADERSHIP 27
E M PAT H Y EMPATHY
U N D E R S TA N D I N G A N D
IS ONE OF
ACCEPTING ANOTHER PERSON’S
EMOTIONS AND EXPERIENCES.
THE SKILLS
THAT MOST
SERIAL
Studies continue to show that empathy is one
of the most critical skills for highly successful
leaders and teams. Feeling the experience of others
ENTRE-
with authenticity and respect helps you better
understand their point of view and makes you better
PRENEURS
able to communicate in a way everyone will respond
to. Empathy can be difficult to practice and fragile
LACK.
to maintain, but to yields the greatest rewards in
relationships with colleagues, clients, friends and
- H A R VA R D B U S I N E S S
yourself. Learning to simply communicate empathy
is a step towards truly practicing this golden skill in REVIEW
everyday interactions.
- H A R VA R D B U S I N E S S
YO U W I L L
LEARN: BENEFITS:
1. 2. 3. 4. 5.
• Better customer and colleague
relationships.
• Fosters emotional and physical health and
well-being.
Te c h n i q u e s f o r How to How to To u n d e r s t a n d To t a ke p a r t
incorporating regulate better show how empathy in an empathy
active your own compassion for plays a role in exercise
• More open-minded and accepting outlook
listening and emotions and disheartened, the self, team designed on life and people.
empathetic boundaries confused dynamics to simulate
body language to be more or upset and the feelings of • Improved conflict resolution skills.
into everyday receptive to colleagues or organization. e m p a t h y.
communica- others. customers.
tions.
28 DIVERSITY, INCLUSIVITY, EMPATHY, TEAM-BUILDING 29
INCLUSIVE
ORGANIZATIONS
C O M PA N I E S
THAT EFFECTIVELY WORKPLACES
CAPITALIZE ON THE
STRENGTHS OF ALL T H E F U L L A N D S U C C E S S F U L I N T E G R AT I O N
WITH ENGAGED
EMPLOYEES AND
O F D I V E R S E P E O P L E I N TO A W O R K P L A C E ,
I N D I C AT I N G A C L I M AT E I N W H I C H R E S P E C T , EMPLOYEES
LEVERAGE THEIR EQUITY, AND POSITIVE RECOGNITION OF
DIFFERENCES AND
D I F F E R E N C E S A R E A L L C U L T I VAT E D.
OUTPERFORM
UNIQUE VALUES HAVE
THE MOST ENGAGED When a company strives to create an environment
that is founded on the values associated with Equity,
202% BETTER.
EMPLOYEES WHO Diversity and Inclusion (EDI), the company is saying to
their employees: “You can bring your authentic self to - DALE CARNEGI TRAINING
PERFORM 20% BETTER
work. You are respected. You will be treated fairly. You
AND ARE 87% LESS matter as a person, not just for the work you are hired
LIKELY TO LEAVE THE to do.” Through this programming, participants will
feel empowered to be an advocate for themselves and
ORGANIZATION. others as they learn about social justice terms, EDI
values and apply what they learn through case studies
- TO W E R S P E R R I N and interactive activities.
YO U W I L L L E A R N :
BENEFITS:
• Positive environment and happier
employees meaning increased productivity.
• More cohesive, effective team.
• Increased employee retention.
• Improved adaptability.
30 LEADERSHIP, COMMUNICATION, SELF-AWARNESS 31
“
YO U W I L L L E A R N :
“
INTERVIEWING
“A JOB
INTERVIEW IS A M E E T I N G B E T W E E N AT L E A S T T W O P E O P L E
W H E R E I N F O R M AT I O N I S P U R P O S E F U L L Y SkillsCamp’s presentation at LaunchCon
NOT A TEST O B TA I N E D F R O M T H E O T H E R .
covered everything I needed to know about
OF YOUR the interview process and more. Whether
KNOWLEDGE, At a time when more and more employers are hiring you’re a beginner or seasoned pro in an
for “fit” and training for skill, the interview is more
interview setting, you’ll definitely pick up
BUT YOUR important than ever. They want to know you can do
the work, but they’re also looking to see if you’ll work
something new in this workshop. From
ABILITY TO well with their team if your values match the company
and more. In this workshop, you will learn how to how to prepare as soon as you submit your
impress in an interview from sending your application
USE IT AT THE to the follow-up email, and what we look for as hiring application to properly following up with your
managers in 2016.
RIGHT TIME.” potential employer, this presentation covered
BENEFITS: all the bases for how to craft your story better
- PROFESSION SEEK
• Build thought leadership within yourself
and present your best self. As someone who
and your team has always been nervous in interviews, this
• Improve oral communication skills
• Improve confidence and self-esteem workshop’s emphasis on preparation has
without a doubt boosted my confidence in
interviews I’ve had since (and helped me ace
them!). It was an amazing opportunity to hear
YO U W I L L L E A R N : from someone who crushes interviews from
both sides of the table, as an interviewer and
interviewee!
Best practices Special The most Ways to
for the practices to common navigate the Vivian Chong
interview make you stand interview most common Student at University of Toronto
process for out every time. mistakes interview
before, during and how to questions and Attended our Student Job Hunter conference with the
a n d a f t e r. overcome them. scenarios. Student Life Network
34 MINDFULNESS, STRESS MANAGEMENT, SOCIAL AWARENESS, SELF AWARENESS 35
MINDFULNESS
& STRESS
MANAGEMENT 80%
OF WORKERS
A H E I G H T E N E D AWA R E N E S S FEEL STRESS
A N D A C C E P TA N C E O F O N E ’ S
THOUGHTS, FEELINGS, AND
ON THE JOB.
EXPERIENCES, AND AN ABILITY
“
TO C O P E W I T H O R L E S S E N T H E
PHYSICAL AND EMOTIONAL - AMERICAN INSTITUE OF
E F F E C T S O F E V E R Y D AY L I F E STRESS
PRESSURE.
1. 2. 3. 4.
Attendees stated it was extremely
beneficial to their role and well-
being. Highly recommended!
Adriana Sterfnels
Proven techniques How to practice To d e v e l o p How to build Residence Life Coordinator
to improve well- mindfulness with resources to help greater focus and
Humber College
being and reduce feedback and you feel more attention.
stress. guidance. alive in everyday
life.
“
36 JOB READINESS, INTERPERSONAL SKILLS, COMMUNICATION 37
NETWORKING
B U I L D I N G R E L AT I O N S H I P S W I T H O T H E R S TO
E XC H A N G E I N F O R M AT I O N A N D D E V E L O P
CONNECTIONS.
70% I attended the networking workshop because I wanted to
enhance my networking skills in order to make stronger
professional connections. The workshop instructor
presented the material in an accessible way with concrete
OF JOB HUNTERS strategies about how to network more effectively. After
INDICATED THEY attending the workshop, I used some of the networking
The first step in learning how to network effectively EXPERIENCED AN strategies and was able to make stronger connections with
is to stop thinking of it as networking. Networking people in my field. I wish I had learned about this workshop
is a cold way of saying what it really is - relationship INCREASE IN JOB earlier in my career because I could have avoided a lot of
building. When you build relationships the right way, OPPORTUNITIES trial and error which would have saved time and prevented
you can grow profile and awareness of yourself or
your company, find new opportunities and generate
DUE TO lost connections. I would highly recommend the networking
workshop to anyone who wants to improve their soft skills.
sales leads. In this workshop, learn when and how NETWORKING.
to network as well as modern best practices to find Ayesha Bhatti
success. - C O N N E CT U S C A N A DA Project Manager, Council of Ontario Universities, attended networking
workshop through the ADaPT Program at Ryerson University
BENEFITS:
The importance
of networking for
career-building.
“
“IT’S IMPORTANT
PERSONAL
TO BUILD A BRANDING
PERSONAL
SkillsCamp delivered a personal branding
BRAND BECAUSE A B R A N D I S T H E F E E L I N G YO U H AV E A S A workshop to students and alumni as part of
IT’S THE ONLY R E S U L T O F YO U R E X P E R I E N C E S W I T H A
P E R S O N O R O R G A N I Z AT I O N . P E R S O N A L
the Advanced Digital and Professional Training
BRANDING IS THE PRACTICE OF PEOPLE Program at Ryerson University. The program is
THING YOU’RE I N T E N T I O N A L L Y T E L L I N G T H E I R S TO R Y A N D
M A R K E T I N G T H E M S E L V E S , C R E AT I N G A
meant to help bridge the employment gap for
GOING TO HAVE.” N A R R AT I V E O R F E E L I N G F O R O T H E R S TO recent graduates by teaching various career
A S S O C I AT E W I T H T H E I R P E R S O N A L I T I E S . skills that employers are looking for. As a recent
- G A RY VAY N E R C H U K science grad wanting to start a business, it was
the perfect place for me to learn some basics
Whether you’re looking for a job, a promotion or to be about the business world. As a new entrepreneur,
recognized for your expertise, building and maintaining my schedule is jam-packed and it can be difficult
a strong personal brand is important to finding success. to balance my energy effectively amongst all
In this digital age when anyone can search you at any
BENEFITS: time, you need to make sure you have your best foot aspects of the business. The Personal Branding
forward at all times. In this workshop, you will learn the session was full of practical and doable tips about
• Increase profile and tips and tricks they didn’t teach you in school, such as intentionally telling your story including what
awareness for yourself and ways to build and maintain a strong online presence. to avoid doing on social media. SkillsCamp’s
You will learn how to steer the conversations others
your company. have about you and more importantly, you will be able tips helped me focus my vision and mission so
• Build credibility. to better pitch yourself to potential clients, employers, that now every time I tell my story, it doesn’t
investors and partners. feel robotic or memorized; it feels natural! I’m
• Generate sales leads. more confident with my online content creation,
which makes room in my schedule for other tasks.
Thanks SkillsCamp!
YOU WILL LEARN: Cassandra Gentile
Student, in Advanced Digital and Professional Training Program
Ryerson University
PRODUCTIVITY BENEFITS:
80% & TIME
MANAGEMENT
• Greater output in less time later returns greater profit.
• Greater profit can mean more money for the workplace
of the average environment thus raising employee retention and lowering
workday is spent T H E A B I L I T Y TO D O M O R E I N L E S S T I M E absenteeism.
AND MAXIMIZE PERSONAL EFFICIENCY IN
on things that have T H E T I M E YO U D O H AV E .
“little value” or “no • Improved relationships between management and their
value” while only highly productive team.
20% of the average Who doesn’t want to do more with less, and maximize
• Better relationships between people and their work when
the limited time they have? In this dynamic master
workday is spent class, you will receive the action-oriented insights they feel productive.
on “crucial” and you didn’t get in school, highlighting real-world best
“important” things. practices for making ideas happen. You will be exposed
to proven productivity hacks, and best practices from
some of the most successful and productive people
- D ATA Q L I C K in the world. Ideas are easy, but doing stuff is hard.
With the right tools and practices, you’ll be able to
consistently turn your ideas into reality.
YOU WILL LEARN: “With only a few weeks turnaround time, SkillsCamp was able to
create and facilitate a half day workshop that not only educated but
How to simultaneously
maximize and guard your also engaged the entire team to the degree that they are still talking
time, energy and attention. about his workshop to this day. From providing tips and tricks on
how to be more productive in our professional and personal lives to
How to structure your week
providing data and insight on how students are learning, the facilitator
f o r o p t i m a l p r o d u c t i v i t y. was fantastic, informative, and engaging and providing my team
with the energy, insight and inspiration to begin another academic
year. Without a doubt this workshop was one of the highlights of our
How to break projects down training!”
and structure their workflow
to optimize output.
Stephanie Muehlethaler, MA
Director, Residence Life & the Student Experience,
Campus Living Centres
How to develop habits to
sustain energy needed to be
productive.
42 PUBLIC SPEAKING, COMMUNICATION, INTERPERSONAL SKILLS 43
“
“WHILE FEAR
PUBLIC
OF PUBLIC SPEAKING &
SPEAKING IS
COMMON, IT
P R E S E N TAT I O N S The Golden Speakers Club recently invited SkillsCamp
to lead its public speaking boot camp event, and we
LEADS TO LACK were blown away to say the least. SkillsCamp was able
OF SPEAKING PERFORMING AN EFFECTIVE AND ENGAGING
to provide incredible value to the audience by teaching
P R E S E N TAT I O N D E L I V E R E D TO A L I V E us very specific and applicable public speaking, personal
UP DURING AU D I E N C E I N A D E L I B E R AT E M A N N E R I N
O R D E R TO I N F O R M , I N F L U E N C E , O R E N T E R TA I N branding, and soft skills that one would be hard-pressed
MEETINGS AND THEM.
to find elsewhere. We are so glad to have had SkillsCamp
RELATIONSHIP share their expertise with us and we hope to have them
BUILDING WHEN The biggest misconception about public speaking back soon! Thank you SkillsCamp for teaching us how we
WE DO NOTHING and presentations are that they only happen on a
stage. Whether you’re speaking up in team meetings,
can stand out in a crowd, and equipping us with lifelong
ABOUT IT. ” pitching a new project idea or talking with clients, skills for success.
we are always presenting. By learning the optimal
presentation format and the strategies for effective
- BDB COMMUNICATION delivery, this session will help you meet the intended Pablo Milandu
purpose of your presentation every time. Executive VP, Golden Speakers Club, Wilfred Laurier University
YO U W I L L L E A R N :
BENEFITS:
• Build thought leadership within yourself
and your team
• Improve oral communication skills
RESILIENCE
WHEN PEOPLE
& BOUNCING IN LEADERSHIP
BACK ROLES ARE
ANGRY,
REACTIVE, OR
T H E A B I L I T Y TO A D A P T A N D ANXIOUS (NOT
P E R S E V E R E I N T H E FA C E O F RESILIENT) IT
STRESS AND ADVERSITY.
SETS THE TONE
FOR HOW OTHERS
After reviewing hundreds of successful people across INTERACT, REACT,
dozens of industries, we found the overwhelming
majority attributed their success to their ability to AND GET WORK
bounce back from failure and persevere to meet their
goals. In the face of adversity or failure, how easy is
DONE. THEY
it for you to let it go? Do you naturally run and hide WON’T PERFORM
or do you push through? The lack of resilience can
lead to dwelling on problems, feeling overwhelmed,
AT THEIR BEST.
using unhealthy coping tactics to handle stress, and
developing anxiety and depression. By developing
resilience, you will be better able to maintain - CENTRE FOR CREATIVE
composure and a healthy level of physical and mental LEADERSHIP
wellness in the face of life’s challenges.
YO U W I L L BENEFITS:
LEARN: • Ability to reframe workplace and personal
problems.
1. 2. 3.
• Bounce back quickly in the face of
adversity.
• Reduced levels of stress and depression in
yourself and employees.
Te c h n i q u e s f o r re d u c i n g How skills like problem Strategies for navigating
stress, overcoming solving, interpersonal personal and professional
a n x i e t y, a n d r e c h a r g i n g skills and emotional stress to focus your
• Improved fulfilment, well-being and
and refocusing intelligence contribute priorities and make career satisfaction.
t h r o u g h o u t t h e d a y. to building resilience. clearer decisions under
pressure.
46 RESOURCEFULNESS, INITIATIVE, WORK ETHIC, PROBLEM SOLVING 47
RESOURCEFULNESS
A PROBLEM & PROBLEM RESOURCEFULNESS, WHILE CRITICAL NOW,
S H O U L D N OT B E R E S E R V E D J U S T F O R H A R D
IS THE SOLVING TIMES. WHEN PROSPERITY RETURNS, RELYING
DIFFERENCE O N O N E ’ S A B I L I T Y TO D O M O R E W I T H E X I S T I N G
T H E A B I L I T Y A N D C R E AT I V I T Y TO C O P E R E S O U R C E S A N D L E A D P E O P L E TO D O T H E S A M E
BETWEEN WITH DIFFICULTIES AND WORKING
T H R O U G H D E TA I L S O F A N I S S U E TO F I N D W I L L B E A V I R T U O U S B E H AV I O U R .
YOUR CURRENT A SOLUTION.
- H A R VA R D B U S I N E S S R E V I E W
STATE AND When faced with a challenging problem at work, is
your first reaction to ask your boss for help or do you
YOUR GOAL try to find a solution first? How do you make the most
of the resources you’re given? The ability to navigate
STATE. difficulties and find creative solutions to problems is
key to success in any role at any level. While this skill
- TO W E R S P E R R I N comes naturally to some, this workshop will teach
practices and techniques for building this competency
in yourself.
BENEFITS:
• Higher job satisfaction when you can find
solutions in the face of obstacles.
• Saved time by reducing fixation and
learning which problems to tackle and how.
• Increased productivity when you can move
forward independently.
48 NEGOTATION, COMMUNICATION, INTERPERSONAL SKILLS, SOCIAL AWARENESS 49
YO U W I L L
LEARN: BENEFITS:
• Increased sales.
TEAMWORK&
81%
OF EMPLOYERS
C O L L A B O R AT I O N
IDENTIFIED “TEAMWORK”
AS A NECESSARY SKILL A GROUP OF PEOPLE
FOR EMPLOYEES. W O R K I N G TO G E T H E R
EFFECTIVELY AND EFFICIENTLY
- K I M B E R LY E L I A S TO R E A L I Z E S H A R E D G O A L S .
96%
highly effective team.
BENEFITS:
How to recognize the most
common conflicts and how to
give and receive feedback.
WORK YOUR
ETHIC ATTITUDE,
NOT YOUR
A B E L I E F T H AT H A R D W O R K APTITUDE,
IS INTRINSICALLY GOOD OR
W O R T H Y O F R E WA R D. WILL BENEFITS:
DETERMINE • Increased productivity and efficiency.
“A strong work ethic” is a quality we often hear
from hiring managers, bosses and colleagues as YOUR • Encourages movement towards a goal.
something admirable in others, but how can you
build and communicate a strong work ethic? Your
company may ask employees to show up on time,
ALTITUDE. • Promotes other qualities like workplace
respect, responsibility, and time
dress appropriately and meet dealines, but there is
much more to a strong work ethic. In this workshop, management.
you will learn the characteristics that comprise a - ZIG ZLAGER
strong work ethic and strategies for building them
within yourself and your team.
YO U W I L L
LEARN:
1. 2. 3.
How to assess your The characteristics How to communicate and
current work ethic based of a strong work ethic build a good work ethic
on priority in your life, and how other skills through professionalism,
relationship with your like interpersonal respectfulness,
work, feelings towards communication, d e p e n d a b i l i t y, d e d i c a t i o n ,
different aspects of your time management determination,
work and more. and resourcefulness accountability and
contribute to a strong h u m i l i t y.
work ethic.
54
RECOMMENDED
PA C K A G E S
We’ve curated a list of skills packages for you based on functions and purposes
you want to fill.
A 3h to full day boot camp option is common for SkillsCamp clients. It is a great
way to holistically build out a certain competency in yourself or your team. The
length and price of the boot camps vary as per your specific needs. Reach out to
us to learn more.
- JOBS.AOL.COM
37B
OR $26K PER
EMPLOYEE IS LOST
BY BUSINESSES IN
THE U.S. AND U.K.
EVERY YEAR BE-
CAUSE OF MISCOM-
M U N I C AT I O N .
- P R O F O U N D. M I TC H CO M -
MGROUP.COM
58 59
FREQUENTLY
ASKED
QUESTIONS
1. WHAT ARE SOFT SKILLS? 7. CAN I LEARN ON MY OWN?
Don’t worry, you’re not alone. This is so important, it has its own sections. Please refer to the “What Are Yes. While we prefer you learn socially with other people, we do offer 1 on 1 executive training for any
Soft Skills” section of this catalogue. of our skills. Contact us to learn more.
2. CAN YOU LEARN SOFT SKILLS OR ARE THEY NATURAL ABILITIES? 8. WHO ARE MY INSTRUCTORS?
Yes, you can learn soft skills. It is true that certain soft skills come more naturally to some people All SkillsCamp instructors are experts in their respective areas and bring extensive real world
based on their nature and nurture, but just like any hard skill, they can also be acquired over time. experience into the classroom. They are hand picked by SkillsCamp for their knowledge, experience
Also similar to hard skills is that soft skills are like a muscle that must be exercised and maintained in and instruction methods. At SkillsCamp we believe in customized learning. All of our instructors
order to stay in top shape. You will learn strategies that leaders commonly practice and ways to start understand different learning styles and personalize their instruction as much as possible to ensure
building that skill within yourself. you get the most out of your time with us. We also believe the best way for you to learn is by bringing
your whole self, which requires thoughtful facilitation. Our instructors are versed in equity, diversity and
3. CAN SOFT SKILLS BE LEARNED IN A CLASSROOM SETTING? inclusion (EDI) values.
Yes. In fact, “soft skills” are often known as “people skills” and it’s better to learn them with other
people. Imagine you’re learning public speaking and presentation skills. By practicing to yourself alone, 9. WHERE ARE YOUR CLASSES?
you won’t get to see the reaction of the audience, get real-time feedback from your instructor or be able That is up to you. If you are coming to an event hosted by SkillsCamp or are coming to us for 1 on
to practice with people in a non-judgmental space. 1 coaching, you can use our space downtown Toronto. You can also bring us to your space or a
third party location if you are hosting a team retreat, for example. Location would be discussed with
4. DO YOU OFFER FINANCING FOR TUITION? SkillsCamp ahead of time.
We are open to customized financing plans for you or your institution to make learning as accessible
as possible. If you are an individual or team coming to SkillsCamp, and are located within Canada, you 10. WHY DO I NEED TO DEVELOP SOFT SKILLS?
can apply to the Canada Job Grant to have the government subsidize your training on behalf of your Soft skills are the base for learning all other skills. It used to be thought that hard skills would get you
employer. In this scenario, SkillsCamp would become the training partner. in the door, but that soft skills would keep you there. However, recent studies by the Higher Education
Quality Council of Ontario (HEQCO) have found that a lack of essential skills won’t even get you in the
5. HOW MANY STUDENTS ARE IN EACH CLASS? door anymore. After studying hundreds of job postings, they found the most common requirements
If the workshop is a SkillsCamp event and held within our space, our class sizes range from 5-30 were the top mentioned requirements were the “ability to work well with others” and “communication
depending on a multitude of factors. We prefer small class sizes so that every students can get skills.” Soft skills - how you relate to others and yourself - are non negotiable in this labour market.
individualized attention. If we are working with your team in your space, class sizes depend on the For more statistics, anecdotes and research, visit our Knowledge Centre at skillscamp.co/knowledge-
delivery method you’ve signed up for and how many of your team will be in attendance. If you’ve invited centre.
us to a conference-style event, we’ve seen from 50-500 attendees. If you’re inviting us to a workshop,
we prefer between 5-30 but no more than 50 attendees. This all being said, we customize our teaching 11. WHAT ARE THE ADVANTAGES OF MY TEAM TAKING PART IN YOUR WORKSHOPS?
to your context, so don’t worry how many people you have. We’ll work it out. Organizations that learn effective communication are nearly five times as likely to retain the best
employees (salesforce.com). 85% of job success comes from having well-developed soft skills
6. DO YOU OFFER ANY ACCREDITATION OR CERTIFICATE UPON COMPLETION? (Harvard University). A large body of research now confirms the positive impact of learning soft skills.
While we do not provide traditional certification (diploma, degree, etc.), SkillsCamp is recognized as a Ultimately, your team will work better together, be more productive, be better able to handle stress and
provider by the Training Industry. You will be able to indicate your completion of a course or workshop adversity, and be more resourceful and empathic. These skills will contribute to a better workplace
on your LinkedIn, resume and wherever you think it would be valuable. If needed, we will provide a letter culture that will positively impact morale and the bottom line. For more statistics, anecdotes and
of completion at your request. research, visit our Knowledge Centre at skillscamp.co/knowledge-centre.
60 61
12. HOW WILL PAYING FOR SOFT SKILL TRAINING IMPROVE MY BOTTOM LINE?
Companies lose between $200-$300 billion a year due to absenteeism, tardiness, burnout, decreased
productivity, worker’s compensation claims, increased employee turnover, and medical insurance costs
resulting from employee work-related stress (National Safety Council). $37 billion, or $26 thousand
per employee, is lost by businesses in the U.S. and U.K. every year because of miscommunication
(profound.mitchcommgroup.com). Better communication skills would mitigate the losses in time and
money that come from this miscommunication. Resilience makes your team better able to bounce
back from stress and persevere. Boosted productivity means your employees can get more done
in less time, and so on. For more statistics, anecdotes and research, visit our Knowledge Centre at
skillscamp.co/knowledge-centre.
14. CAN I CREATE MY OWN COMBINATION OF WORKSHOPS FOR THE PACKAGE OR BOOT
CAMP OPTION?
Yes. We provide a custom option for designing a boot camp. Simply choose which skills you’d like to
build and contact us for more information.
16. CAN YOU HELP ME IDENTIFY WHICH SKILLS MY EMPLOYEES NEED TO WORK ON?
Yes. SkillsCamp can provide discovery consultations and questionnaires to help identify what you or
your team needs to work on.
NEXT STEPS C O N TA C T
D O YO U L I K E W H AT YO U ’ V E S E E N ?
L E T ’ S W O R K TO G E T H E R ! Reach out with any and all questions! We’re
always here to chat.
Read through the workshop and package descriptions and choose what you or
STEP 1. your team would like to learn. hello@skillscamp.co
CHOOSE
YO U R SKILLS WORKSHOPS PA C K A G E S
skillscamp.co
Building Digital Communities
SKILLS Conflict Resolution
Grow Your Business
The Productivity Power-Up
Customer Service Awesome Teams facebook.com/SkillsCampHQ
Emotional Intelligence The Healthy Mind
Empathy The Career Boost
Inclusive Workplaces The Millennial Manager
twitter.com/SkillsCampHQ
Interview Skills Startup Leadership
Leadership The Job Hunter
Mindfulness & Stress Management Equity & Inclusion
Networking Sales Top Up instagram.com/SkillsCampHQ
Personal Branding Personal Branding 2.0
Productivity & Time Management Custom Package
Public Speaking & Presentation Skills linkedin.com/company/skillscamp
Resilience & Bouncing Back
Resourcefulness & Problem Solving
Sales & Negotiation 49 Spadina Avenue, Suite 206,
Teamwork & Collaboration
Work Ethic
Now that you’ve chosen what you want to learn, decide how you want to learn it.
STEP 2. Would you like us to come in for a team retreat or are you looking for one on one
CHOOSE coaching?
STEP 3. If you have any questions, or to discuss price, timing and more, reach out to us!
GET IN
TO U C H
64 65
Printed in Canada.