Aldrin B.

Hinugin BSIHM CA 3Y1-1

Answer the following brief cases showing ethical issues in tourism and
hospitality

Case # 1

One of the most famous animal attractions, and probably the most
controversial, is the Tiger Temple in Kanchanaburi, Thailand. The Temple is a
popular tourist destination and every day a hundred tourists or more visit,
hoping for a chance to get up close and personal with ‘rescued’ tigers. The Tiger
Temple website describes itself as a sanctuary, started when locals brought
some orphaned cubs to the temple for care and the Abbot took them in and
cared for them. The official website claims that there are seventeen tigers at the
temple, seven of them orphans and ten bred on site.

But the reality is very different. In 2008, wildlife charity Care for the Wild
International released an undercover report called ‘Exploiting the Tiger’. The
report used information gathered from a variety of sources between 2005 and
2008 and uncovered disturbing evidence of serious conservation and animal
welfare concerns, including illegal tiger trafficking, systematic physical abuse of
the tigers held at the temple, and high-risk interactions between tigers and
tourists. In 2013, promoted by a wave of media concerns about the Tiger
Temple, their CEO went back to see if things had changed. Unfortunately, not
much had. The key issues at the time of the visit centered on animal welfare,
health and safety and false marketing.

1. What article in the GCET was violated in the above scenario?

Article 3: Tourism, a factor of sustainable development Tiger Temple not

only exploits the tigers; there was also evidence of systematic physical abuse of
the tigers. Tiger Temple violated Article 3: Tourism, a factor of sustainable
development that states that tourism infrastructure should be designed and

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 tourism activities programmed in such a way as to protect the natural heritage
composed of ecosystems and biodiversity and to preserve endangered species of
wildlife; the stakeholders in tourism development, and especially professionals,
should agree to the imposition of limitations or constraints on their activities
when these are exercised in particularly sensitive areas.

2. Do you think using animal as a tourist attraction ethical? Why?

In my opinion, using animals as a tourist attraction can be both ethical

and unethical. Ethical as some may argue that local communities still need
these kinds of attractions to make a living. The tourism industry profit if
attractions involving animals are run ethically, emphasizing the need to care
for them and offer tourists the chance to interact constructively. However, it is
also unethical since there are more reasons for staying away as a tourist from
any attractions that use an animal as a ride. May it be donkeys, elephants,
camels, dolphins, goats, or some other animals. Since locals need money, they
offer you to ride an animal, and if we believe the money goes to the food and
their well-being, we are wrong most of the time. Travel is a big business, and
sometimes animals are used to making money in ways that are often not good
for their well-being.

3. What are the drawbacks of wildlife tourism?

As wildlife tourism in an area progresses, more individuals can engage

with wildlife. Increased human presence can severely damage the delicate
balance of the food webs, ecological communities, and keystone species of an
area. This can be a real problem because some wild animals aren't fond of
having people around, and humans often leave trash and other substances that
can negatively impact a species' habitat.

Case # 2

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 Every year, countless numbers of children are sexually abused by tourists.
Child sex tourism is the commercial sexual exploitation of children in tourism.
It exists all over the world and is committed by both foreign and domestic
tourists. Despite concerted international efforts to combat child sex tourism, it
is an increasing phenomenon. The internet, low cost travel, border relaxations
and visa free travel are making it more challenging to monitor and prevent.
Meanwhile, endemic poverty in tourism destinations all over the world ensures
that there will be people in positions of power willing to exploit vulnerable
children.

In Vietnam, a child’s services can be sold for just a few pounds with the
trafficking of child sex workers becoming increasingly popular.

Known child sex tourism hotspots include Cambodia, Costa Rica, Cuba,
Dominican Republic, Eastern Europe, The Gambia, India, Kenya, The
Philippines, Senegal, Sri Lanka, South Africa, Tanzania, Thailand, Tobago,
Venezuela, and Vietnam.

1. What article in the GCET was violated in the above event?

Article 2: Tourism as a vehicle for individual and collective fulfillment

Child sex tourism exists worldwide and is committed by foreign and domestic
tourists, and countless children are sexually abused by tourists every year. The
above event violated Article 2: Tourism as a vehicle for individual and collective
fulfillment. It clearly states that the exploitation of human beings in any form,
particularly sexual, mainly when applied to children, conflicts with the
fundamental aims of tourism and negates tourism.

2. Do you agree that when we place a monetary value on people, especially

children, we reduce humanity in the lowest level imaginable?

Yes, I agree humans cannot be bought at any price. Buying and selling
men, women, or children for immoral purposes are known as human

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 trafficking. Human trafficking is much more than just a social evil. It is a
menace that violates all the basic tenets of human rights, justice, and dignity.
Traffickers profiting from their victims' forced labor and commercial
prostitution using physical and sexual violence, threats and expulsion, false
promises, economic and psychological coercion, and cruelty comes face to face
with the worst of humanity.

3. If you were a government official, what will you do to stop sex tourism and
child exploitation in the tourism industry?

Child sex tourism has been a thorn in the global community. More and
more children are falling victim to the trafficking of children to exploit them for
sexual acts. The greatest ally in combating human trafficking is spreading
awareness. A clear call to action for this humanitarian cause that can
effectively disrupt child trafficking and save many lives is connecting through
apps and social media. Successfully combating these activities involves a
systematic and coordinated response to prosecute online human smugglers and
people who sexually assault children. Secure and assist victims of trafficking in
human beings and child violence, and offer education on prevention to increase
awareness and help decrease trafficking in human beings and child abuse
worldwide.

Case Study #3

In 2012, a policeman was caught on video instructing members of the remote

Jarawa tribe to dance for tourists, who threw bananas and biscuits at them
like animals in a zoo. Aside from the deeply dehumanizing element of such
behavior, promoting tribal people as an “attraction” is deeply problematic
because the tribe often receive little to none of the money tourism brings.
Remote tribes or those with limited contact with the outside world are also at
high risk of disease, predatory sex and exploitation.

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 1. What article in the GCET was violated in the above scenario where they treat
human as part of a safari?

Article 2: Tourism as a vehicle for individual and collective fulfillment

Article 2 states that "Tourism activities should respect the equality of men and
women, they should promote human rights and, more particularly, the
individual rights of the most vulnerable groups, notably children, the elderly,
the handicapped, ethnic minorities, and indigenous peoples." Clearly, the
article mentioned above was violated by the Policeman; not only did he instruct
the members of the remote Jarawa tribe to dance for tourists, but he also threw
bananas and biscuits at them like animals in the Zoo.

2. What are the destructive effects of tribal tourism?

Tribal tourism, or 'Human zoos,' or 'human safaris' as they are dubbed

in more remote areas, are a growing concern in many places. Unscrupulous
tour operators are benefiting from local tribes being exploited. Tribal tourism
refers to a new form of travel in which tribes allow tourists to visit their villages
to be "exposed to a culture completely different from their own.". In recent
years, this opportunity to experience "authentic" indigenous life has grown in
popularity worldwide. In regions where tribal tourism has become incredibly
popular, some indigenous villages' cultures have undergone changes that have
turned some important spiritual rituals into spectacles. Tribal tourism has also
harmed indigenous populations that do not wish to be contacted by the outside
world. Because of tribal tourism growth, many tourism agencies have sought to
exploit these secluded indigenous populations.

3. Is it ethical or unethical to visit tribal people? How are we going to take care
of tribes and indigenous groups in our society?

If there is a little harm in tourists visiting tribal people, then it is

unethical. Perhaps what should be done to make tribal tourism more ethical
and protect indigenous tribes from foreign exploitation is to warn tourists

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 about the adverse impact on indigenous cultures that tribal tourism can have.
Travelers who want to engage in a sort of tribal tourism must inform
themselves about the tribe they intend to visit and ensure that the indigenous
people directly benefit from any monetary payments. To protect indigenous
peoples, we need governments. Tour operators need to adopt a code of ethics,
and visitors need to be trained and updated. Governments must also take steps
to implement legislation and regulations that protect the exploitation of native
tribes. Indigenous people will continue to be at risk and in danger of changing
forever until such serious steps are taken.

Case Study #4

Hospitality Training

Larry, a high school kid looking for a summer job, was hired as a cook at a
nearby restaurant. Larry had no experience working in kitchens, but the
supervisor who hired him, explained that it wasn’t necessary, because they
would train him.

On Larry’s first day, he was paired with a Senior Line Cook by the name of
Tyler. Tyler wasn’t especially thrilled with the idea of having to train a new guy
on the busiest night of the week, and expressed his concerns to the manager.
“You’re our most senior employee, so that makes you the most qualified person
to do the training.” A frustrated Tyler didn’t say much after that – and aside
from giving Larry a nod of acknowledgement, his only words to him were
“watch, and stay out of my way.” By the time the main dinner rush hit, the
entire kitchen line was bustling with activity and Tyler was doing his best to
call orders, time out bills, and cook all at the same time. As more and more
orders came in, the stress level in the kitchen had increased dramatically. It
was at this point Tyler turned to Larry and barked, “I need you to run to the
fridge and get me more hamburger meat!” Afraid to ask any questions, Larry
quickly turned to look for the fridge, and as instructed, “ran” through the

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 kitchen line to get more meat. A cook, unaware that Larry was coming through,
turned to put up a dish, and collided with Larry. He never heard him coming.

Discuss some of the issues surrounding Larry’s first day of training:

1. Identify and list all the things that went wrong on Larry’s first day.

First, The supervisor who hired Larry said they would train him and pair
with Tyler, a senior line cook. Tyler was not thrilled to teach Larry on the
busiest night of the week, so he expressed his concerns to the manager. The
manager disregard Tyler's situation was frustrated so he just told Larry to
watch and stay out of his way. The entire kitchen was busy, so the kitchen's
stress level increased when more and more orders came in. Larry was
instructed to run to the fridge, so he ran and collided with the cook, unaware
and never heard him coming.

2. When selecting an employee to do training, how much does seniority factor

in on your decision, and why? If an employee is good at their job, does that
automatically make them a good trainer, and why?

Seniority will also be the reference point since they are the ones with the
most experience to impart, but your decision can not be dictated on this alone.
A trainer should be an experienced employee, but they should still "try to share
the experience" and know how to articulate it. Not all senior employees are
open to the possibility of that. Suppose an employee is good at their job. In that
case, it does not necessarily make them a good trainer because many workers
are good at what they do but don't possess the proper communication skills to
deliver the appropriate training.

3. What is the KEY takeaway your group has learned from this case study?
What ethical trait Tyler should have shown to Larry?

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
 When planning a training plan, several variables are essential to
consider: who to teach, the best shift to train, business levels, the prior job
history of the trainee, age, etc. Tyler's ethical trait that he should have shown
to Larry is respect, patience, honesty, and kindness. \for us, the key takeaway
that our group has learned from this case study is that being responsible and
being able to follow through the responsibility is an important aspect.

It was proven in the scenario that while Tyler is indeed an experienced

and responsible Senior line cook, He failed to provide adequate assistance,
instructions to Larry.

As for what ethical trait Tyler should have shown, it would have been
Temperance along with Wisdom as Larry would have avoided making such a
mistake had Tyler been patient with him and provided him sufficient
knowledge.

This study source was downloaded by 100000839645708 from CourseHero.com on 01-09-2022 06:53:03 GMT -06:00

https://www.coursehero.com/file/95643739/Case-Studies-on-Ethical-Issuesdocx/
Powered by TCPDF (www.tcpdf.org)