Differential Technologies Limited - An ISO 9001:2000 Company

Differential Technologies Limited - An ISO 9001:2000 company
Revisiting the business processes

Project Conceptualization and definition Project Launch and Promotion Pre-Sale Enquiry Management Sale Management Post Sale Management Property Handover Access Right definition
Key Success Factors

Plan our Strategies
SMIS should provide powerful MIS tools to plan the strategies
Create more sales

SMIS should provide an efficient pre-sale enquiry management system to create more sales
Improve customer relationship

SMIS should provide efficient post sales Management to improve customer relationship
Key Success Factors contd.

Project Conceptualization and definition
Ability to conceptualize and define the project based on historical MIS data
Project Launch and Promotion

Ability to track all the expenses and analysis with respect to enquiry and finally sale generation
Pre-Sales Enquiry Management

Ability to record almost all enquiries and do a proper enquiry management to improve conversion ratio
Key Success Factors Contd.

Sales Management
Ability to manage bookings, discounts with proper authorization and ensure timely delivery of documents like buyer agreement, allotment letter etc
Post Sales Management

Ability to raise demand notices on time and provide information to the customer with click of few buttons
Property Handover
Ability to timely inform the customer about the possession ready status
Project Definition
Project details Key Features Price list definition Payment Plan
Down payment Installment Plan
Broker commission definition
Project Definition Contd.

Document Management
Buyer Agreement Booking form Price List Brochures Allotment letter Demand Notice Reminder Letters Cancellation Letter Conveyance deed Maintenance contract Possession Letter
Property definition
Property Category Property Type Pricing Details
Project Launch and Promotion

Inaugural discount Associated bank details Events
Road Show Bank Exhibition Broker Show
Printing Material
Brochures Promo Material Banners Fliers Exhibition Material
Media Promotion
Newspaper Ads Journal TV/Radio Ads
Organize broker show

Generate and print letter for brokers Printing Labels Recording details of letter sent
Pre-Sale Management
Recording of enquiry Assigning to a sales executive Detail of brochure sent Follow up enquiry with history Put property on hold with auto release after specified time Enquiry status wise record Promotion expense v/s enquiry
Sale Management
Converting enquiry into a booking Finalize the payment plan Specify discounts and generate IOM for approval Change broker commissions Collect booking amount and generate payment receipt Update the stock with a sale Create Customer Ledger Update broker Ledger Generate Transaction report
Sale Management Contd.

Generate and print allotment letters and record sent details Prepare buyers agreement and record sent details Alerts for non executed buyers agreement Alerts for non executed allotment letters Generate Monthly/Quarterly/Yearly sales graph Generate Promotion expense v/s Sales
Post Sale Management

Update construction status details Generate and print demand notices Record demand notices sent details Interest calculations for delay payments Collect payments and print daily receipt list for finance department Update broker ledger for commissions Generate list of receipts for finance department Send reminders I, II and III Initiate cancellation process Transfer of property Record bank loan details
Handover Property Management

Intimate finance department about the property ready for possession Collect approval from finance department Generate and print possession letters Record details of possession letter sent Calculate holding charges for delayed customers
Access Rights definition

Define users Assign rights to the user Assign special authorization for
Sanctioning Discounts Sanctioning previous rates at the time of booking Sanctioning a new price list Sanction interest waiver

Differential Technologies Limited - An ISO 9001:2000 Company

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Differential Technologies Limited - An ISO 9001:2000 Company

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Differential Technologies Limited - An ISO 9001:2000 company

Revisiting the business processes

Key Success Factors

Create more sales

Improve customer relationship

Key Success Factors contd.

Project Launch and Promotion

Pre-Sales Enquiry Management

Key Success Factors Contd.

Post Sales Management