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Cuestionario Autosatisfacción
Cuestionario Autosatisfacción
CNH0/-0//6.r01258,/0/,//57,4
ODMI Odqbdhudc Eddkhmfr neinx.okd‘rtqd ‘rrnbh‘sdc H&l bdqs‘hm sn trd sgd qnansctqhmf sgd mdwsedv
Dminxldms vhsg sgd trd nesgd rxrsdl c‘xr
ODNT Odqbdhudc Sgd cdfqdd sn vghbg nmd adkhdudr Hok‘m sn trd sgd qnansctqhmf sgd mdwsedv c‘xr
D‘rd neTrd sg‘strhmf sgd rxrsdl vntkc ad eqdd O@C Hsghmj sgd qnansb‘m ad ‘c‘oshud sn vg‘sHmddc
nedeenqs Hsghmj sgd qnansvhkknmkx cn vg‘sHmddc ‘ssg‘s
OR Odqbdhudc Sgd odqbdhudc ‘ahkhsx nesgd rxrsdl o‘qshbtk‘qlnldms
Rnbh‘ahkhsx sn odqenql rnbh‘akd adg‘uhnq Hsghmj sgd qnansvhkkgdko ld vgdm Hbnmrhcdqhssn
OT Odqbdhudc Sgd cdfqdd sn vghbg ‘ odqrnm ad mdbdrr‘qx
Trdetkmdrr adkhdudr sg‘ssgd rxrsdl vntkc ad ODMI Hdminx sgd qnanss‘kjhmf sn ld
‘rrhrshud
Hdminx cnhmf sghmfr vhsg sgd qnans
RH Rnbh‘k Sgd odqrnmr odqbdoshnm sg‘sodnokd
H›mc sgd qnansdminx‘akd
Hmfitdmbd vgn ‘qd hlonqs‘mssn ghl sghmj gd
rgntkc nqrgntkc mnstrd sgd rxrsdl H›mc sgd qnanse‘rbhm‘shmf
RO Rnbh‘k Sgd dwodqhdmbd nerdmrhmf ‘ rnbh‘k H›mc sgd qnansanqhmf
Oqdrdmbd dmshsx vgdm hmsdq‘bshmf vhsg sgd ODNT Hsghmj Hvhkkjmnv pthbjkx gnv sn trd sgd qnans
rxrsdl H›mc sgd qnansd‘rx sn trd
Sqtrs Sqtrs Sgd adkhdesg‘ssgd rxrsdl odqenqlr Hsghmj Hb‘m trd sgd qnansvhsgnts‘mx gdko
vhsg odqrnm‘khmsdfqhsx ‘mc
qdkh‘ahkhsx Hsghmj Hb‘m trd sgd qnansvgdm sgdqd hr rnldnmd
‘qntmc sn gdko ld
Trd Trd Sgd ‘bst‘ktrd nesgd rxrsdl nudq‘
knmfdqodqhnc hm shld Hsghmj Hb‘m trd sgd qnansvgdm Hg‘ud ‘ fnnc
l‘mt‘k
OR Hbnmrhcdqsgd qnans‘ okd‘r‘msbnmudqr‘shnm‘k
o‘qsmdq
sg‘m ne›bd dmuhqnmldms ’rdd S‘akd 0 enq bnmrsqtbs cd›mh,
H›mc sgd qnansokd‘r‘mssn hmsdq‘bsvhsg
shnmr ‘mc S‘akd 1 enqsgd hsdlr sg‘svdqd hmbktcdc(-Gnvdudq+
Heddksgd qnanstmcdqrs‘mcr ld
vgdm qdogq‘rhmf sgd hsdlr+vd sqhdc sn rs‘x ‘r bknrd sn sgd
Hsghmj sgd qnanshr mhbd
nqhfhm‘k enql ‘r onrrhakd-Sgd bnmrsqtbsr Odqenql‘mbd Dw,
odbs‘mbx+DeenqsDwodbs‘mbx ’qdm‘ldc Odqbdhudc Trdetkmdrr OT Hsghmj sgd qnanshr trdetksn ld
‘mc Odqbdhudc D‘rd neTrd sn rthssgd gnld q‘sgdqsg‘m vnqj Hsvntkc ad bnmudmhdmsenqld sn g‘ud sgd qnans
dmuhqnmldms(+Rnbh‘kHmfitdmbd+E‘bhkhs‘shmf Bnmchshnmr+Hm, Hsghmj sgd qnansb‘m gdko ld vhsg l‘mx sghmfr
sdmshnm sn Trd ‘mc @bst‘k Trd vdqd ‘c‘osdc enq sgd trdc RH Hsghmj sgd rs‘eevntkc khjd ld trhmf sgd qnans
ptdrshnmm‘hqd- Vd ‘krn hmbktcdc @mwhdsx+ ‘mc @sshstcd sn, Hsghmj hsvntkc fhud ‘ fnnc hloqdrrhnm heHrgntkc
trd sgd qnans
v‘qc trhmf sgd sdbgmnknfx9‘ksgntfg sgdx vdqd mnshmbktcdc
hm sgd TS@TS lncdk+rdudq‘knsgdqrstchdr entmc sgdrd e‘b, RO Vgdm hmsdq‘bshmf vhsg sgd qnansHedkskhjd H&l
s‘kjhmf sn ‘ qd‘kodqrnm
snqr chqdbskx hmfitdmsh‘k Z20fl23\- Lnqdnudq+ vd vdqd hmsdq,
Hsrnldshldr edks‘r hesgd qnansv‘r qd‘kkx knnjhmf
drsdc hm ld‘rtqhmf dkcdqkx o‘qshbho‘msr& kdudkr ne @mwhdsx ‘sld
‘mc @sshstcd snv‘qc sgd ‘rrhrshud rnbh‘k‘fdms- Hb‘m hl‘fhmd sgd qnanssn ad ‘ khuhmf bqd‘stqd
Hnesdm sghmj sgd qnanshr mns‘ qd‘kodqrnm
2-1 @cchshnm‘kBnmrsqtbsr
Rnldshldr sgd qnansrddlr sn g‘ud qd‘keddkhmfr
Sqtrs Hvntkc sqtrssgd qnanshehsf‘ud ld ‘cuhbd
Odqbdhudc Dminxldms Oqduhntr khsdq‘stqd qdonqsr sg‘s odq,
Hvntkc enkknv sgd ‘cuhbd sgd qnansfhudr ld
bdhudc dminxldmsvhsg ‘ bnlotsdqrxrsdl onrhshudkx ‘eedbsr
HmsI Rnb Qnans’1/0/(19250fl264 254
‘m hmchuhct‘k&r adg‘uhnq‘khmsdmshnmr snv‘qcr tr‘fd Z24fl27\- nm oqdrtldc rnbh‘k‘ahkhshdr sn ‘ khrsneTS@TS a‘rdc ptdr,
Hm du‘kt‘shmf rnbh‘k‘fdmsr rtbg ‘r bnlo‘mhnm sxod qnansr+ shnmr+‘rjdc sn nkcdq ‘ctksr sg‘sitrstrdc ‘m ‘rrhrshud rnbh‘k
‘m dkdldmsneokd‘rtqd vgdm hmsdq‘bshmf vhsg sgd ‘fdmsl‘x qnansZ37\-Vd entmc sg‘ssgd rbnqdr nm sgd bnmrsqtbsenqldc
udqx vdkk hmfitdmbd trdq ‘bbdos‘mbd-U‘m cdq Gdhicdm Z27\ ax sgdrd ‘ccdc ptdrshnmr bnqqdk‘sdc vhsg ‘kk TS@TS bnm,
onhmsr nts sg‘s hm _gdcnmhb rxrsdlr& sgd bnmbdos ne dminx, rsqtbsr cdlnmrsq‘shmf sg‘shsqdk‘sdr sn ‘rodbsr ne‘bbdos‘mbd-
ldmshr ‘ bqtbh‘kcdsdqlhm‘msenq sgd hmsdmshnm sn trd sgdrd Vd bnm›qldc sgdrd ›mchmfr hm ‘ k‘sdqdwodqhldms+vgdqd vd
rxrsdlr- Ne bntqrd+ rnbh‘k ‘fdmsr hm dkcdqb‘qd vhkk g‘qckx entmc sgd bnmrsqtbssn ad ‘ cdsdqlhmhmf hmfitdmbd nm Rnbh‘k
ad cdudknodc itrs sn dmsdqs‘hm9 sgdx vhkk ad o‘qskx tshkhs‘q, Oqdrdmbd ‘mc Odqbdhudc Dminxldms-Etqsgdqlnqd+vd drs‘a,
h‘m+o‘qskx gdcnmhb-Ats dudm he itrs o‘qskx gdcnmhb+dminx, khrgdc sg‘sSqtrs’rdd mdwso‘q‘fq‘og( g‘r hmfitdmbd nm sghr
ldms hr entmc sn ad ‘ bnmrsqtbs sg‘s mddcr sn ad o‘qs ne ‘m bnmrsqtbs-Sgd ptdrshnmm‘hqd hsdlr enqOdqbdhudc Rnbh‘ahkhsx
‘bbdos‘mbd lncdkenq qnanshb sdbgmnknfx Z25\-@mc dudm hm vdqd a‘rdc nm sgd hsdlr sg‘soqnudc sn ad ‘ rnkhc bnmrsqtbs
tshkhs‘qh‘m rxrsdlr Odqbdhudc Dminxldms b‘m ad ‘ qdkdu‘ms hm ntqoqduhntr qdrd‘qbg Z34+37\-
hmfitdmbhmf e‘bsnq+‘r onhmsdc nts hm ‘m dwsdmrhud rstcx ax
Rtm ‘mc Yg‘mf Z26\- Sghr rstcx rtoonqsr sgd bk‘hlr sg‘s Sqtrs Sgd bnmbdos ne Sqtrs mns nmkx dldqfdc eqnl ntq
Odqbdhudc Dminxldmshmfitdmbdr D‘rd neTrd q‘sgdqsg‘m ad, nvm ›mchmfr Z18\+ hs hr ‘krn entmc hm rstchdr bnmbdqmhmf
hmf ‘ bnmrdptdmbd ne hs+‘r bk‘hldc ax rnld nsgdq rstchdr- qnans sdbgmnknfx Z20+38+4/\ ‘mc gtl‘m,qnans hmsdq‘bshnm
@ rstcx vd odqenqldc ‘mc qdonqsdc nm oqduhntrkx bnm›qlr Z14+2/+40\-Sn hmbnqonq‘sd Sqtrshmsn sgd lncdk+svn hsdlr
sghr ‘mc drs‘akhrgdr Odqbdhudc Dminxldms ‘r ‘m hmfitdmbd vdqd cdudknodc sn ld‘rtqd sgd sqtrssgd trdqg‘r hm sgd qnans
ansg nm Odqbdhudc D‘rd ne Trd ‘mc chqdbskx nm Hmsdmshnm ‘mc sn vg‘sdwsdmssgd trdq hmsdmcr sn bnlokx sn sgd qnans&r
sn Trd Z28\-Sgd odqbdhudc dminxldmshsdlr ’S‘akd 1( vdqd ‘cuhbd ‘mc nm sgd m‘stqd ne gtl‘m,qnanshmsdq‘bshnm-Hm sgd
‘c‘osdc eqnl Z24\- ‘anud ldmshnmdc rstchdr+Sqtrs hr bk‘hldc sn g‘ud ‘ chqdbs
hmfitdmbd nm Hmsdmshnm sn Trd atshm ansg sxodr nerstchdr+hs
Rnbh‘kOqdrdmbd Rhmbd hshr mnstmtrt‘kenq gtl‘mr sn dm, hr ‘krn qdk‘sdc sn dhsgdq rnbh‘k‘ahkhshdr nq rnbh‘kadg‘uhnq9‘
f‘fd vhsg sdbgmnknfx ‘r hehsvdqd ‘ rnbh‘kdmshsx Z08\+hsb‘m qnansnq rbqddm ‘fdmsvhsg lnqd rnbh‘k‘ahkhshdr hr rtoonrdc
ad dwodbsdc sg‘ssghr deedbshr dw‘bdqa‘sdc vgdm sdbgmnknfx sn f‘hm lnqd sqtrsax hsr trdqr-
s‘jdr sgd enql ne ‘m dlanchdc bg‘q‘bsdq ‘mc hmsdq‘bsr hm ‘
rnbh‘kl‘mmdqtrhmf m‘stq‘kk‘mft‘fd ‘mc mnm,udqa‘kgtl‘m Odqbdhudc @c‘oshuhsx @ o‘qshbtk‘q ed‘stqd ne lnrsbgqnmhb
adg‘uhnqr- Sgd sdql oqdrdmbd qdedqr sn svn cheedqdms ogd, bnmchshnmr sg‘sdkcdqkx odnokd sg‘smddc b‘qd rteedq eqnl hr
mnldm‘-Ehqrs+hsqdk‘sdr sn sgd eddkhmf neqd‘kkx adhmf oqdrdms sg‘s sgdhq bnmchshnmr bg‘mfd nudq shld- Lnahkhsx l‘x hl,
hm ‘ uhqst‘kdmuhqnmldms‘mc b‘m ad cd›mdc ‘r sgd rdmrd ne oqnud ‘esdq ‘ gho qdok‘bdldms+gd‘qsbnmchshnm l‘x cdsdqhn,
adhmf sgdqd Z3/\-Rdbnmc+hsb‘m qdk‘sd sn sgd eddkhmf ne ad, q‘sd nqhloqnud ‘esdqbg‘mfdr hm ldchb‘shnm+dxdrhfgs+gd‘q,
hmf hm sgd bnlo‘mx ne‘ rnbh‘kdmshsx9sgd odqbdost‘khkktrhnm hmf ‘mc cdldmsh‘ l‘x adbnld vnqrd nudq shld-Sgdqdenqd+
nemnm,ldch‘shnm Z30\-Hm ntq bnmsdws+sgd rdbnmc cd›mhshnm qdpthqdldmsr enq sgd sxod ne rtoonqssg‘shr mddcdc bg‘mfd
hr qdkdu‘msrhmbd sgd dwsdmssn vghbg nmd eddkr sn ad cd‘khmf nudq shld- Hmsdkkhfdms ‘rrhrshud sdbgmnknfx vntkc mddc sn
vhsg ‘ rnbh‘kdmshsx vgdm lddshmf ‘ qnansnqrbqddm ‘fdmshr ‘c‘ossn sgdrd bg‘mfdr hm bnmchshnmr hm nqcdq sn oqnuhcd ‘o,
nehmfitdmbd nm sgd v‘x hshr odqbdhudc ‘mc ‘bbdosdc Z12+31\- oqnoqh‘sd rtoonqs-Oqduhntr rstchdr sg‘s‘ccqdrr dkcdqkx trdqr
Qdf‘qchmf sgd bknrd bnmmdbshnm adsvddm rnbh‘k‘ahkhshdr ‘mc ‘qftd sg‘s‘c‘oshudmdrr hr ‘m drrdmsh‘k‘rodbsne sdbgmnknfx
sgd rdmrd neoqdrdmbd Z32\+vd hmbnqonq‘sd rnbh‘koqdrdmbd hm sg‘shr cdudknodc enq ‘fhmf trdqr Z41+42\-Enqkhyyhds‘k-hm,
ntq dwodqhldmsr sn qdrd‘qbg hsr qnkd ‘mc drs‘akhrg sgd hmfit, bktcdc ‘c‘oshuhsx hm gdq cdrhfm fthcdkhmdr enq qnanshb oqnc,
dmbd ne rnbh‘k‘ahkhshdr nm hs-Vd dwodbs+a‘rdc nm oqduhntr tbsr sg‘s_rtoonqssgd dbnknfx ne ‘fhmf& Z43\-Hshr dwodbsdc
›mchmfr Z32\+sg‘ssgd rdmrd ne oqdrdmbd hmbqd‘rdr he ‘ rxr, sg‘svgdm trdqr odqbdhud sgd rxrsdl sn ‘c‘ossn sgdhqbg‘mf,
sdl hr odqbdhudc sn g‘ud lnqd rnbh‘k‘ahkhshdr+‘mc sg‘sOdq, hmf mddcr+ sgdx vhkk ›mc hs lnqd trdetk ‘mc vhkk ad lnqd
bdhudc Dminxldmshmbqd‘rdr vgdm sghr rdmrd ne oqdrdmbd hr ‘bbdoshmf snv‘qcr sgd rxrsdl-
edkslnqd hmsdmrdkx-Sn hmbktcd sghr bnmrsqtbshm sgd lncdk+‘
rdsne4 hsdlr vdqd cdudknodc+‘c‘osdc eqnl Z33\- 2-2 Nudquhdv neBnmrsqtbsHmsdqqdk‘shnmr
Odqbdhudc Rnbh‘ahkhsx Sghr bnmrsqtbsv‘r enqldc a‘rdc nm Rtll‘qhyhmf ntq‘rrtloshnmr ‘r cdrbqhadc ‘anud+vd hcdm,
ntq›mchmfr hm oqduhntr rstchdr Z34\vghbg ‘qd rtoonqsdc ax sh›dc 00 bnmrsqtbsr ‘r onsdmsh‘kchqdbscdsdqlhm‘msr neHmsdm,
qdk‘sdc rstchdr Z35+36\9ntqbnmrsqtbsneodqbdhudc rnbh‘ahk, shnm sn Trd nq@bst‘kTr‘fd-Nesgdrd bnmrsqtbsr+vd sgdnqhyd
hsx l‘x ad tmhptd ‘r ‘ o‘qsne‘m ‘bbdos‘mbd lncdk+sgd mddc 6 sn ok‘x ‘ rhfmh›b‘msqnkd ‘r chqdbs cdsdqlhm‘msr ne Hmsdm,
enqrnbh‘k‘ahkhshdr enqqnansr sn etmbshnm ‘r ‘rrhrshud cduhbdr shnm sn Trd ‘mc @bst‘k Tr‘fd9 Odqbdhudc Trdetkmdrr+ Odq,
g‘r addm drs‘akhrgdc hm d‘qkhdq rstchdr ‘r vdkk ‘r sgd mddc bdhudc d‘rd ne Trd+ Odqbdhudc Dminxldms+ Sqtrs+ @sshstcd+
enq rnbh‘k‘bbdos‘mbd ne qnansr ‘mc rbqddm ‘fdmsr-Vd bnm, Rnbh‘k Hmfitdmbd ‘mc E‘bhkhs‘shmf Bnmchshnmr-@mwhdsx+Odq,
›qldc sghr hm ntq d‘qkhdq rstcx+vgdqd vd ‘ccdc ptdrshnmr bdhudc Rnbh‘ahkhsx+Odqbdhudc Rnbh‘kOqdrdmbd ‘mc odqbdhudc