Job Title: Wellness Leader

Reports to: Center Store Manager

Purpose: To curate and replenish supplements and personal care items and
provide excellent consultative customer service.

Status: Full Time Hourly

Hours: 32-40 hours Weekly

Primary Responsibilities:

Customer Service:

Customer service is Fiddleheads primary focus in providing food, goods and services to its
customers. It is the goal of the staff that all customers are treated in a respectful and
courteous manner, paying close attention to their individual needs.

 Greet customers and be open and ready to assist customers, fielding their questions,
concerns and requests.
 Assist customers in all departments in a prompt, friendly, courteous manner.
 Answer and resolve phone inquiries as needed
 Resolve customer complaints in a fair and tactful manner.
 Create avenues for communication and achieve results by promoting teamwork and
working collaboratively.
 Provide training to other staff to support the needs of the department during all
operating hours

Product Mix Management:

The Wellness Department provides a wide range of products with an emphasis on high-
quality, organic items while maintaining a broad selection of products chosen to satisfy our
broad owner base, offering the best selection and value possible.

 Work with the Center Store Manager to achieve long and short term goals for
department sales, margin, labor expense and net profit.
 Work with the Center Store Manager to decide on product selection to meet
customer, seasonal and holiday demand

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  Order product in quantities adequate to maintain fully stocked sets, while keeping
inventory low enough to ensure optimal freshness, and to keep backstock to a
minimum. Assist buyers with this task.
 Maintain effective working relations with suppliers and representatives
 Ensure that accurate invoicing, pricing, credits and returns, coding and invoice
routing is executed on all received product.
 Maintain accurate and complete department signage.
 Set up special displays and promotions.
 Ensure proper storage and rotation of all product.
 Ensure that the department is kept attractive and clean
 Participate in inventory counts
 Perform other duties as assigned.

Receiving and Stocking:

 Follow proper lifting and handling procedures to ensure personal health and safety.
 Open boxes carefully and safely so as not to cut the products or yourself.
 Check in orders and verify counts and that product is in date and undamaged. Note
any discrepancies or damages on the invoice so a credit can be pursued.
 Efficiently stock products from storage or delivery areas to sales floor.
 Place merchandise on shelves or in refrigerated cases, checking shelf tags to ensure
that products are shelved precisely in the correct location, with labels facing out and
product dated for freshness.
 Rotate product currently on display to the front, and stock new product behind to
maintain proper product rotation.
 Remove and record damaged, out-of-date, and spoiled products. Face shelves,
making product readily available and easily identifiable to customers.
 Maintain clear pathways in aisles when stocking while the store is open.
 For overstock, combine partial cases into single, well-labeled cases, and return all
product to designated backstock areas.
 Stack and/or break down boxes while stocking. Recycle empty boxes.
 Take initiative to stay productive throughout the shift

Communication:
 Communicate respectfully, openly and honestly.
 Listen attentively to others, ask questions, and remain open to other viewpoints.
 Practice empathic listening skills.

Additional General Responsibilities:

 Know what makes Co-ops unique and how to explain/promote Fiddleheads
membership.
 Take initiative to increase your own product knowledge.
 Develop working knowledge of where products are in the store and/or where to
locate information about products.
 Willingness to learn about and take on new responsibilities.
 Orient and be helpful to new employees.
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  Set a positive example for co-workers.
 Maintain good working relations with other Fiddleheads staff.
 Encourage and demonstrate good team behaviors.  
 Attend staff meetings and staff training sessions.  
 Follow storewide policies & procedures and the expectations outlined in the
Employee Handbook.
 Provide customer service in other areas of the store as needed.
 Answer phones as necessary.
 Accept other tasks as assigned by supervisor.

Qualifications:

 Extensive knowledge of herbal medicine, supplements and holistic products

 Ability to handle sensitive information and stressful situations in a calm, effective
manner
 Experience in selecting, setting and stocking wellness and body care products.
 Experience in purchasing and inventory control.
 Excellent sense of organization and follow through on commitments.
 Ability to develop and maintain mutually respectful relations with customers, staff
and vendors.
 Ability to work independently and motivate self and others.
 Ability to handle stressful situations in a calm, effective manner
 Excellent and consistent customer service skills
 Excellent communications skills
 Ability to regularly lift 30 pounds
 Ability to occasionally lift 50 pounds
 Physical flexibility to stand, walk, squat, bend, balance and rotate body.

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