The Hotel Paris – Job Description HRM Course

Based on her review of the stores, Jennifer concluded that one of the first matters she had to
attend to involved developing job descriptions for her store managers.
As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR
management courses were insufficient to fully convince her of the pivotal role job descriptions
actually play in the smooth functioning of an enterprise. Many times during her first few weeks
on the job, Jennifer found herself asking one of her store managers why he was violating what
she knew to be recommended company policies and procedures. Repeatedly, the answers were
either Because I didn’t know it was my job or Because I didn’t know that was the way we were
supposed to do it. Jennifer knew that a job description, along with a set of standards and
procedures that specified what was to be done and how to do it, would go a long way toward
alleviating this problem.
In general, the store manager is responsible for directing all store activities in such a way that
quality work is produced, customer relations and sales are maximized, and profitability is
maintained through effective control of labor supply, and energy costs. In accomplishing that
general aim, a specific store managers duties and responsibilities include quality control, store
appearance and cleanliness, customer relations, bookkeeping and cash management, cost
control and productivity, damage control, pricing, inventory control, spotting and cleaning,
machine maintenance, purchasing, employee safety, hazardous waste removal, human
resource administration, and pest control. The questions that Jennifer had to address follow.

Answers
1. Although there is no standard format for a store manager's job description, the sections
listed below are included in the majority of job descriptions.
 Job summary
 Responsibilities and Duties
 Working conditions
 Job specification.

2. What kind of standards to include, in my opinion, depends on the type of job. Except for the
ones that are relevant and important for the applicants to know, such as performance and
competency standards, not all jobs have the standards and procedures mentioned in the body
of the job description.
 3. I believe Jennifer should first perform a thorough analysis of the job requirements for the
position of store manager and should also look into the company's current policies and
procedures. She should then use the following techniques to gather information about the
Standards, Procedures, and Job Description for the position of Store Manager.
 The Interview
 Questionnaire
 Observation
 Participant Diary/ Logs

Moreover, Jennifer Carter can also use these Quantitative techniques such as:
 Position analysis questionnaire
 Department of labor procedures
 Functional job analysis

4. According to me, the job description for the store manager should include the title of the
position, the duties of the position, the scope of his authority, the working circumstances, such
as the amount of hours required, and the knowledge, skills, and abilities required for the
position.