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  • Surat Komplain Pelayanan Rumah Sakit

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    Ghinaaputri Apriani
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    PT Jasnikom submitted a complaint letter to Hermina Hospital regarding issues with medical services provided. Specifically, only 30 out of 35 employees received their scheduled medical checkups, and the Covid-19 vaccine schedule was delayed with no new date given. PT Jasnikom requests Hermina Hospital either reschedule the checkups for the 5 remaining employees or provide a definite date for the vaccine schedule, otherwise a refund should be issued.

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    PT Jasnikom submitted a complaint letter to Hermina Hospital regarding issues with medical services provided. Specifically, only 30 out of 35 employees received their scheduled medical checkups, and the Covid-19 vaccine schedule was delayed with no new date given. PT Jasnikom requests Hermina Hospital either reschedule the checkups for the 5 remaining employees or provide a definite date for the vaccine schedule, otherwise a refund should be issued.

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    23 views1 page

    Surat Komplain Pelayanan Rumah Sakit

    Uploaded by

    Ghinaaputri Apriani
    PT Jasnikom submitted a complaint letter to Hermina Hospital regarding issues with medical services provided. Specifically, only 30 out of 35 employees received their scheduled medical checkups, and the Covid-19 vaccine schedule was delayed with no new date given. PT Jasnikom requests Hermina Hospital either reschedule the checkups for the 5 remaining employees or provide a definite date for the vaccine schedule, otherwise a refund should be issued.

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    PT JASNIKOM

    Jl. Pintu Air II No. 12, Juanda

    Jakarta

    December 08,2021

    Our Ref:16/SK/JS/2021

    Mrs. Saskia Prameswati

    Hermina Hospital

    Jl. Ring Road Taman Yasmin No.23

    Bogor

    Subject: Health Service Complain

    Dear Mrs. Prameswati.

    Regarding the services provided by Hermina Hospital on December 7, 2021, we hereby


    submit our complaint. The complaint was regarding the medical check-up package that we
    ordered for 35 employees, but only 30 employees received the medical check-up package. In
    addition, we are also disappointed that the Covid-19 vaccine schedule has been delayed until
    this letter is issued, there is no definite schedule given from Hermina Hospital.

    Because of the discrepancy in the services provided by Hermina Hospital, we hereby feel
    disappointed with the services provided. Therefore we ask for responsibility from the
    hospital. We ask for a re-schedule for 5 of our employees for a medical check-up at the
    Hermina Hospital and a definite schedule for the covid-19 vaccine for our employees or the
    hospital can refund the money we have paid.

    Thank you for your attention.

    Yours sincerely,

    Abraham Wafi

    Manager

    Enc: -

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