Administration and Office Management Finals Reviewer
Chapter 6: Customer and Employee
Satisfaction
Workplace team - A workplace team means
a group of employees who are working
together on either a temporary or a
permanent basis to achieve a common
objective.
Types of Workplace teams
1. Project Teams: A group of people brought
together to accomplish a particular project.
2. Cross-Functional team: A
cross-functional team is made up of
employees from different departments or
areas of the business.
3. Self-directed work team: a team that
determines how it will get a job done and
has the authority, and often the budget, to
carry out decisions
Customer Satisfaction is a reflection of
Employee Satisfaction
Chapter 7: Record Management
● Records Management (RM), also
known as Records and Information
Management (RIM) is the
professional practice of managing
the records of an organization. The
purpose of Record Management is
part of organization’s broader
function of Governance, Risk and
Compliance or (GRC)
● A Record is something that
represent proof of existence and that
can be used to recreate or prove
state of existence.
● Identifying, Classifying, Storing,
Securing, Retrieving, Tracking,
Destroying, Permanently Preserving
Records
● A RECORD is something that
represents proof of existence and
that can be used to recreate or
prove state of existence.
BASIC FILING SYSTEM
UNIT
● Names are alphabetized unit by unit.
INDEXING
● Determining the order and format
of the units in a name.
ALPHABETIZING
● When you arrange names in
alphabetical order, you are
alphabetizing them.
CASE
● refers to whether the letter is written
as a capital case (A) called
uppercase, or small letter (a) called
lower case.
RECORDS TECHNOLOGY
● On line coursework for record
technicians, also called information
technicians are commonly available.
These programs instruct student in
how to create and maintain
electronic records that hold
information.
Administration and Office Management Finals Reviewer

Chapter 10: Leadership Theories and

Behavior

Chapter 8: Meeting and Travel Attribute of Leadership

How to Run an Effective Meeting and 1. Establish a Clear Vision

Conference. 2. Sharing that vision with others so
that they will follow willingly.
1. Begin with a Purpose 3. Providing the informatiion,
2. Micro-Meeting are Time Savers knowledge, and methods to realize
3. The Importance of Agendas the vision and
4. Stick to the Clock 4. Coordinating and balancing the
5. Have an Action Plan for Moving conflicting interests of all members
Forward and stakeholders.

Leadership Styles

1. S1: Telling
Chapter 9: Job Search and Advancement 2. S2: Selling
3. S3: Participating
Job Source of Career Information 4. S4: Delegating

1. Personal Contact Maturity Level

2. Libraries and Career Center
3. Counselors 1. M1: They generally lack the specific
4. The Internet skills required for the job in hand and
5. Organization are unable and unwilling to do or to
6. Education and Training Information take responsibility for this job or
task.
Strategies of Personal Advancement
2. M2: They are still unable to take on
1. Create your Personal Brand responsibility for the task being
2. Convey your Value done, however, they are willing to
3. Update your Career Document work at the task.
4. Public Speaking and Media
Interaction 3. M3: They are still experienced and
able to do the task but lack the
confidence to take on responsibility.

4. M4: They are experienced at the

task, and comfortable with their own
ability to do it well. They are able
and willing not only to do the task,
Administration and Office Management Finals Reviewer

but also to take responsibility for the

task

Development Level

1. D4: High competence and High

commitment
2. D3: Moderate to high competence
and Variable commitment
3. D2: Some to low competence and
low commitment
4. D1: Low competence and high
commitment