CASE ANALYSIS: THE KIMPTON EXPIRIENCE

QUESTIONS:

1.If you are a guest in one of the properties of Kimpton Hotels and Restaurants, would
the above-mentioned extras make a difference to your hotel stay?

 Yes, based on the Kimptons' hotels, they offer different kinds of services that make me
feel comfortable, relaxed, and satisfied as a guest. They provide the things that some
hotels can’t offer. It means that their establishment has a positive impact on their
possible customers.

2.If you are an owner of a restaurant/bar, how can you improve the meal experience of
your guests? What strategies can you apply? What extras will you offer? Why?

 If I run a restaurant or bar, I may improve my customers' experiences by creating a

pleasant ambiance in my establishment and ensuring that my staff treats them with
respect, especially to satisfy my guests' expectations for the meals and services that we
provided. One of the strategies we can utilize is to have strong communication with
both staff and your customers because that is the one thing that can help you improve
and achieve your restaurant's goals. Since it’s a restaurant, some of the extra services
that my restaurant offers are tablet menus and tabletop ordering systems, which make
it easier and more convenient for customers. With this kind of service, guests can order
at their tables with little to no assistance from a waitress, and their orders are
automatically relayed to the kitchen for processing.