Randy Turker

Bali, Indonesia randyturker.rt@gmail.com +62 81 934 394 333 https://www.linkedin.com/in/sturker/

24 Apr 1991

PROFILE

Accomplished sales professional with a proven track record in both target achievement and management. 2 times winner of
the prestigious Marriott Asia Pacific President Circle (sales award). 8 years experience in luxury 5-star hotels and fast-
moving consumer goods. Excellent skill in sales, management, event management, digital marketing, and business
development. Trustworthy, great attitude, fast learner, and quick to adapt to a new environment.

PROFESSIONAL EXPERIENCE

Business Development Manager, Alcohol Beverages - Bali & Lombok, Orang Tua Group Jan 2021 – present
Lead and manage the business development team for high-net-worth clients in Bali & Bali, Indonesia
Lombok.
Supervise the development of client outlets that consist of 4 stars and 5-star hotels, fine
dining, beach club, and other high-profile clients in Bali & Lombok.
Supervise Area Development Manager and Area Account Manager.
Supervise Bali area coordination between producer and distribution team.
Research and identify new business opportunities - including new market, growth area,
trends, customer, partnerships, products, events, and services.
Analyze branding strategy and branding placement for each client.
Build great and long-lasting relationships with clients.
Competitor market research and market intelligence.
Budgeting for branding, events, and other marketing activities.

Director of Sales for Meetings, Incentives, Conferences, and Exhibitions, Dec 2019 – Jan 2021
W Bali - Seminyak (Marriott International) Bali, Indonesia
Lead and manage the MICE sales department and wedding sales department.
Make commercial decisions along with the revenue department to maximize profit.
Design and implement strategic plans to reach sales targets.
Build great and long-lasting relationships with clients.
Develop and promote weekly, monthly, and quarterly sales objectives.
Create detailed and accurate sales reports.
Competitor market research and market intelligence.
Lead the banquet event order meeting with all related departments in the hotel to ensure
each client's events are held up to the highest standard and as per the client's request.
Establish a sales training program to train new and existing employees.
Attend trade and travel shows.

Digital Marketing Manager, W Bali - Seminyak (Marriott International) Apr 2019 – Dec 2019

Plan and execute all digital marketing activities. Bali, Indonesia
Work together with social media manager to design, build and maintain hotel social media
presence.
Measure and report performance of all digital marketing campaigns, and assess against
goals (ROI and KPIs).
Evaluate end-to-end customer experience across multiple channels and customer
touchpoints.
Collaborate with agencies and other vendor partners.
Identify new trends and insights in digital marketing.
Evaluate emerging technologies and provide thought leadership and perspective for
adoption where appropriate

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Sales Manager for Meetings, Incentives, Conferences, and Exhibitions, Sep 2017 – Apr 2019
W Bali - Seminyak (Marriott International) Bali, Indonesia
Handle all incoming MICE RFP generated by inbound or outbound sales offices.
Manage and lead each salesperson in MICE and the wedding department.
Chase and gain new clients by cold calling to client database.
Warm call to the existing client to gain a new business deal or extension of the current
contract.
Prepare and deliver proposals according to client's requirements and requests.
Ensure that all necessary information about the event is obtained either prior to the
preparation of the proposals.
Proofread and evaluate all proposals that are created by each salesperson.
Maximize up-selling opportunities by proposing additional items, and activities suitable
and complimenting to the clients' request.
Ensure that Marriott sales policies and SOPs are adhered to at all times.
Work with other departments in the hotel to ensure the client's events and requests are held
up to the highest standard.
Attend trade and travel shows.

Contracting Manager, Hotelbeds Group Jan 2017 – Sep 2017

Create, evaluate, negotiate, and execute various contracts with hotel partners covering a Bali, Indonesia
range of transactions
Build great and long-lasting relationships with hotel partners.
Maintaining correspondence and documentation related to the partner's contract.
Present information to stakeholders regarding new and existing contracts.
Monitoring the client contracts and moving forward with close-out, extension or renewal of
contracts.
Problem-solving contract-related issues

Event Sales Specialist, W Bali - Seminyak (Marriott International) Jan 2015 – Jan 2017

Handle incoming MICE RFP generated by inbound or outbound sales offices for domestic, Bali, Indonesia
India, Malaysia, and Hong Kong market.
Chase and gain new clients by cold calling to client database.
Warm call to the existing client to gain a new business deal or extension of the current
contract.
Warm call to the existing client to gain a new business deal or extension of the current
contract.
Prepare and deliver proposals according to client's requirements and requests.
Maximize up-selling opportunities by proposing additional items, and activities suitable
and complimenting to the clients' request.
Ensure that Marriott sales policies and SOPs are adhered to at all times.

Corporate Reservation Agent, Komaneka Group Jan 2014 – Dec 2014

Handle calls and emails from the guest that are looking into booking the hotel. Bali, Indonesia
Assisting and advising guests who may be choosing from a variety of travel options.
Making reservations for guests based on their various requirements and budgetary
allowances.
Checking the availability of accommodation or transportation on the guest's desired travel
dates.
Help planning travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations before guest arrival.
Up-selling, when appropriate, by informing customers of additional services or special
packages, such as restaurant booking, tour tickets, travel insurance, or upgraded rooms.
Providing support to customers who may need to amend or cancel a reservation.

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Part-time Barista, Starbucks Mar 2013 – Sep 2013
Prepare and create the beverages choice of each Starbucks customer. Bali, Indonesia
Cash handling and accurately record customer order information.
Clean and maintain the store during downtime.
Adhere to food safety procedures at all times.
Resolve customer complaints quickly and efficiently as they arise.

SKILLS

Management (Team Management, Event Management) | Sales & Persuasion | Negotiation

Digital Marketing (SEO, SEM, Data analysis - Google Analytics, Google Hotel Ads,) | Communication
Microsoft Office (Excel, Outlook, Word, Powerpoint, Microsoft Team) | Market Research

AWARDS

Marriott APAC President Circle 2018, Marriott International 2018

Marriott APAC President Circle 2016, Marriott International 2016

LANGUAGES

English Bahasa Indonesia

Bahasa Bali

EDUCATION

Bachelor Degree, Hotel Management, Universitas Dhyana Pura 2009 – 2013

Bali, Indonesia

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