Privacy Policy

Your Privacy is Important for Us

Phonebiz is committed to ensure that we serve you and your requirements in the most
efficient manner. And while doing so, we ensure that your privacy is well-protected. In
order to ensure that we deliver our commitment, we keep transparent processes about
the data we collect about you, how it is used and it is never shared with any third parties
with or without our conscious efforts.

This Privacy Policy is applicable when you use our website, visit a live demonstration of
the product on the website and query us using any of the forms on the website. While
querying us for any of the products or services offered by Phonebiz, we seek your
consent to allow us to communicate with you and share details as requested by you.

Introduction
Our users (“Members”) share details such as their name, email address, country, phone
number, exchange knowledge and the nature of their requirements with us. This content
and data is only viewable to our employees (“Team Members”).

We use the term “Listed Countries” to refer to countries in the European Union (EU),
European Economic Area (EEA), and Switzerland.

Data Controllers and Contracting Parties

If you are a resident from any of the “Listed Countries” or anywhere across the globe,
Phonebiz – a registered domain of Biztech IT Consultancy Private Limited will be the
controller of your personal data provided to, or collected by or for, or processed in
connection with our Services; you are entering into the User Agreement with Biztech IT
Consultancy Private Limited.

As a Member of our Services, the collection, use and sharing of your personal data is
subject to this Privacy Policy and updates.

Change
Phonebiz – a registered domain of Biztech IT Consultancy Private Limited (“we” or “us”)
can modify this Privacy Policy, and if we make material changes to it, we will provide
notice through our Services, or by other means, to provide you the opportunity to review
the changes before they become effective. If you object to any changes, you may notify
us through our website, email or phone call to unsubscribe you or to remove your
personal data.

You acknowledge that your continued use of our Services after we publish or send a
notice about our changes to this Privacy Policy means that the collection, use and
sharing of your personal data is subject to the updated Privacy Policy.

1. Data We Collect
1.1 Data You Provide to Us
You provide data when you (i) sign-up, (ii) share a query using any of the forms for our
products or services, (iii) purchase any of our products or services, and/or (iv) purchase
one of our subscription based products where the ‘usage data’ of your end customers
gets stored on one of our servers.

This Data Includes:

For activities (i) and (ii) listed above you share data including your name, email address,
mobile number, password, country and domain or website name. For (iii), if you are
buying any of our products or services, you share all these details and also share your
address of communication, billing information (e.g. credit card), and your store admin
details for backend access. We never save your credit/debit card details. For (iv),
Phonebiz is the controller of the ‘usage data’; while you continue using our product, it is
essential to keep this data on our servers; in the event of cancellation of your
subscription to our product, Phonebiz would no longer be storing this data from the 31st
day of the date of cancellation.

1.2 Cookies
Cookies consist of portions of code installed in the browser that assist the Owner in
providing the Service according to the purposes described. Some of the purposes for
which Cookies are installed may also require the User’s consent.

Where the installation of Cookies is based on consent, such consent can be freely
withdrawn at any time following the instructions provided in this document.

Analytics
The services contained in this section enable the Owner to monitor and analyze web
traffic and can be used to keep track of User behavior.

Analytics collected directly (This Application)

This Application uses an internal analytics system that does not involve third parties.

Personal Data collected: Cookies and Usage Data.

2. How We Use Your Data

We use your data through activity (i) and (iii) to fulfill your requirement through
interacting with you to ensure your query is handled in the most efficient manner.
Through activity (ii) we aim to provide products or services you ordered, provide support,
personalize and develop our services to serve you better.

We never share your data with any third parties. In the event of having a local copy of
your store for development purposes, we clean the data at regular intervals. In these
specific instances we act as “Processors” for your end customers’ data.

3. Choice/Opt-out
Once you are registered at our site, you will have the option at any stage to inform us
that you no longer wish to receive future services, e-mails and you may “Unsubscribe”,
“Opt-Out” or by sending an Unsubscribe Request through our support ticket.

Further, as per Rule 5(7) of the Information Technology (Reasonable security practices
and procedures and sensitive personal data or information) Rules, 2011 of Information
Technology Act, 2000 amended through Information Technology Amendment Act, 2008,
you have an option to withdraw your consent for use of your sensitive personal data
given earlier to us. Such withdrawal of consent shall be sent in writing to our registered
address.

4. Reasonable Security Practices As per I.T.Act,

2000 and its Rules
We have implemented reasonable security practices as per Rule 8 of the Information
Technology (Reasonable security practices and procedures and sensitive personal data
or information) Rules, 2011 of Information Technology Act, 2000 amended through
Information Technology Amendment Act, 2008.

We have implemented stringent, internationally acceptable standards of technology,

managerial security, technical security, operational security and physical security in
order to protect your personally identifiable information from loss, misuse, disclosure,
alteration or destruction. The data resides behind a firewall, with access restricted to our
authorized personnel only.
 We have implemented “Reasonable Security Practices” as required by the Information
Technology Act, 2000 rules including any amendment in the said Act and its rules. By
complying with such provisions, We assure you proper care and control over our I.T. and
Security operations as required under relevant sections mainly section 43, 43A, 45,
66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you
agree that we shall not be held responsible for any fraudulent/criminal activity with
regards to your sensitive personal information stored in our website.

By using this website, you agree that we shall not be held responsible for any
uncontrollable security attacks and in such cases, you agree that we shall not be held
responsible for any type of financial losses, loss of opportunity, legal cost, attorney’s
fees, business losses, reputation loss, direct and indirect losses that may occur to you
as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000
including any amendments in the said Act and any other laws of India for the time being
in force.

You further agree that our management shall not be held responsible directly or
indirectly for any cyber crime related criminal liabilities under I.T.Act,2000 relating to your
information as you have agreed and acknowledged that our management complies with
due diligence (care & controls) requirements of I.T.Act,2000 including its rules and
amendments.

Our Reasonable Security Controls Include, But

Not Limited to the Following:
 Software firewall
 HTTPS (SHA 256 bit encryption)
 Cyber Law & Security Compliance intimation letters to our team
 Cyber Law & Security Awareness for our team
Further, you also agree and acknowledge that our management shall never be held
responsible regarding privacy of your sensitive personal data in case of sharing your
sensitive personal data to any authorized cyber investigation agency of appropriate
government authorities as required under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of
I.T.Act, 2000 including its amendments and rules.

Security Practices we follow

We use the default API calls to transfer the data in a secure manner and our products
have passed through the security review process on respective marketplaces.
Phonebiz Support
If you have any questions or grievances regarding the privacy statement, practices of the
site, or any other transaction issue, please reach hello@phonebiz.in.

We have appointed our support officer as per Rule 5 (9) of the Information Technology
(Reasonable security practices and procedures and sensitive personal data or
information) Rules, 2011 of Information Technology Act, 2000 amended through.

Information Technology Amendment Act, 2008 and you can contact us on the above
given email address.

Applicable Laws & Jurisdiction

You agree and acknowledge that this privacy policy agreement shall be governed by
Laws of India without any conflict of laws. Further, you agree and acknowledge that
Indian courts located in the city of Palakkad or Bangalore shall have jurisdiction for any
matters relating to this privacy policy. If you don’t agree then you shall not use this
website.