Career Objectives:

To pursue a career in Operations, HR, Training & Development and Relationship Management by
building my experience and proficiency in an organization which can offer growth through challenging
and responsible positions to fulfill the requirements of individual as well as the Organization.

Experience Summary:
 Overall 15+ years of experience and 13 years of solid experience in Operations, Training &
Development and Relationship Management for IT sector
 Significant experience in HRO consisting of Learning and Development Operations, Training,
Event Management & Competency Development
 Excellent Communication, Interpersonal & Collaboration skill to work with diverse group
effectively

Skills & Endorsements:

 Event Management, Learning and Development

 Performance Management & Vendor Management
 Microsoft Outlook, Word, Excel & Good PPT/Presentation Skills
 Strong Communication and Writing skills

Awards and Certifications:

 Won Brandon Hall Awards for Social & Collaborative Learning and Blended Learning in the year
2016. Brandon Hall Group Excellence Awards Program is the most prestigious awards program in
the industry, often called the “Academy Awards” by Learning, Talent and Business Executives. The
program was one of the first of its kind in the Learning industry pioneered in 1994
 Have Won Performance Linked Rewards at organization level in my tenure at TCS
 Faculty Development League Certification – Train the Trainer Certification

Academic Details:
 Bachelors in Science (PCM) from Bangalore University (2002 – 2005)
 Pre-University Certificate from Bangalore University (1999 – 2002)
 Secondary School Learning Certificate from Bangalore University (1998 – 1999)
Personal Details:
Spouse Name: Mr. Shyam Sunder BS
Languages Known: English, Hindi and Kannada
Date of Birth: 5th October 1983
Passport Number: V1753928

Professional Details:
Lead HR - Talent Development 2018 - Present
Tata Consultancy Services – Bangalore

 Meetings with Business Group Heads: Regular meeting with Business group heads to
understand training requirements. Provide regular status updates on training to the Business
Unit leaders in the Hub
 Maintain Master Schedule: Manage Master schedule which includes curriculum,
competencies, timelines and deliverables for CLP & ILP
 Manage Project Budgets: Prepare quarterly and annual budget for the hub
 Vendor Management: Identify vendor for Niche technology training demand. Ensure effective
training by vendor based on business requirement and process their payment
 Evaluate effectiveness of training: Analyze feedback and conduct assessments to evaluate
program effectiveness
 Reporting & Communication: Provide regular status report to TCS Senior management on the
learning effectiveness, business requirements, program governance, employee governance
and risks /mitigation plan. Participate in the review calls with the Senior management on
monthly and quarterly basis
 Participate in internal and external audit: Provide artifacts and responses for assessments and
audits
 Risk Management: Identify the risks and plan mitigation to deliver the right talent to the
Business

Generalist HR - L&D 2015 - 2018

Tata Consultancy Services - Bangalore

 Create Monthly training calendars and publish under the guidance of Subject Matter Expert
based on the demand source
 Branding our Training calendars through Floor walks and other Activities
 Facilitate Behavioral trainings, Signature programs and Leadership Trainings for Operations
 Publish trainings Vs Deployed report to the Business to gauge the success rate
 Arranging Virtual Labs & IQlass trainings for the trainees as part of the Blended Learning
Team Lead & Knowledge Transfer Lead & for L&D Team 2010-2015
Tata Consultancy Services – Saudi Arabia (2014-15)
 Knowledge acquisition from Client to effective Knowledge transfer to the team members
 Preparing the project plan for the successful delegation of work from the clients to self and
the team. Standardizing the process on Productivity, Quality and stack
 Working on all transition related documents such as Knowledge Acquisition, Knowledge
transfer plan, Standard Operating Procedure, Defect logs, Query logs
 Leading, Mentoring & Monitoring the performance of team members to ensure efficiency in
Process operations and Individual/Group targets
 Regular 1:1’s with the team members to ensure adherence to the standards of the Company
 Timely closure of Appraisal for the team with adherence to the Organizations policies & ethics
 Deliver compliance by driving Project Management Review, Internal Audits with Zero
tolerance
 Prepare monthly billings for the entire project and ensure zero revenue leakage

Process Associate & Senior Process Associate 2007 – 2010

Hewlett Packard
 Responsible for Planning, Scheduling, Managing and Delivery of the events owned
 Ensure timely and accurate delivery of services for the events owned
 Application of process knowledge and have diligence in terms of carrying out the process
deliverables
 Responsible for 100% achievement of TAT with Accuracy and Sigma Score of 4+
 Update and maintain documents as per the ISO requirements
 Operational Flexibility, Dependability, Agility & Personal conduct
 Maintain Process Documentation (PPTs, Task Analysis, L2 & L3 Flow charts) for several
processes in the Team/Region
 Gained experience working on SABA, Oracle PeopleSoft Learning environment

Computer Faculty 2005-2007

Educomp Solutions
 Worked as Computer faculty for High school
 Teaching 8th – 10th grade students on basic computer knowledge such as MS Paint, Word &
Excel through accessing internet
 Managing Data entry job related to the school

Reference at Work:
Rohit HR – Service Delivery Manager, Tata Consultancy Services, Bangalore, rohit.hr@tcs.com, +919844424444
Sneha Parashuram – Business HR, Tata Consultancy Services, Bangalore, Sneha.parashuram@tcs.com, +919108180055

Declaration: “I, the undersigned, hereby declare that the above information is true and correct to the
best of my knowledge”

Date:
Place: Bangalore