Information technology In Hospitality industry

 Information Technology – it is a technology involving the development, maintenance and use of computer
systems, software and networks for the processing and distribution of data.

In today’s business environment, Information Technology assists organization to manage information dynamically and
influences business competitiveness through assisting decision makers to make appropriate decisions.

Information Technology helps to meet the demands for timely and accurate information by customer.

Information Technology in Hospitality Industry

- The use of information technology is hospitality industry has grown very fast over the past 20 years.
- The hospitality industry was revolutionized due to advancements in innovation and information technology.
- Many problems within the hospitality industry were solved as a result of the IT revolution, reduce costs, higher
productivity and effieciency, improved service quality, increased customer satisfaction, better organizational
integration, higher profitability.

IT Based
System

Guest-
Distribution Hotel-facing
facing
Systems Systems
System
Distribution Systems – a worldwide computerized reservation network used as a single point of access
for reserving airline seats, hotel rooms and other travel related items by travel agents and online
reservation sites.
Also called as automated reservation system(ARS) or computerized reservation system (CRS)

Major Global Distribution Systems:

Hotel –facing Systems

Front of house Systems

such as Property Management Systems (PMS) & Energy Mangement
Systems (EMS)

Hotel -facing
Systems Food & Beverage Systems
such as Stock Control System,
Material Management System,
recioe management system,
Electronic Point of Sales (EPOS)

Front of House Systems

o Property Management Systems (PMS)
 PMS coordinates the operational functions of front office, sales and planning.
 PMS is a computer-based lodging information system that relates to both the front and back office
activities.
 These systems helps hotels to automate their processes related to reservations, details about
customers, event, and marketing, maintenance and quality management.
 PMS enables hotels to manage front-office capabilities, such as booking reservations, guest
check-in/check –out, room assignment, managing room rates and billing.
 PMS acts as Room Management Module, which keeps the front office and housekeeping informed about
the status of room. PMS contains the data on each room such as room number, room type, room
features and location.
 By knowing the status of each room, definitely helps the housekeeping department know, what work
has to be done, what work is in progress, what work has been completed.
 Now a days some hotels use Express Check –in process that allows guest to conviently check-in and out
without associate assistance by using a touch screen that interface with the hotel’s PMS. After obtaining
the check in details, an electronic room key is encoded and dispensed.