ST-LAWRENCE Case Study

Ggaliwango Marvin
Email: ggaliwango.marvin@mak.ac.ug
Contact: +256754655524

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Objectives

About an Education Service Company called

ST-LAWRENCE.

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ST-LAWRENCE Case Study – An
Overview
The first branch office of ST-LAWRENCE was opened in 2000
in a city called Masaka in the Uganda.
Since then, the Company has grown steadily and now has
several offices in different Town Centers.
However, the Company is now so large that more and more
administrative staff are being employed to cope with the ever-
increasing amount of paperwork.
Furthermore, the communication and sharing of information
between offices, even in the same Town Center, is poor.

→ how to handle these problems??

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ST-LAWRENCE Case Study
The Director of the Company, MK feels that too many mistakes
are being made and that the success of the Company will be
short-lived if he does not do something to remedy the situation.
He knows for sure that a database could help in part to solve
the problem.
He requests that a database application be developed to support
the running of ST-LAWRENCE.
The Director has provided the following brief description of
how ST-LAWRENCE currently operates.

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Mission Statement for ST-LAWRENCE Database
System

“The Purpose of the ST-LAWRENCE Database

System is to maintain the data that is used and
generated to support the Education Services for
our Clients and School Branch owners and to
facilitate the cooperation and sharing of
information between branches”

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ST-LAWRENCE Case Study
ST-LAWRENCE specializes in Education Service management,
by taking an intermediate role between Branch owners who
wish to provided Educational Services and clients of ST-
LAWRENCE who require to Educational Services for a fixed
period.
Branch ST-LAWRENCE client
Owner

ST-LAWRENCE currently has about 2000 staff working in 100

branches.
– When a member of staff joins the Company, ST-
LAWRENCE staff registration form is used.
» Example: The staff registration form for Suubi Hope is shown in Figure 1.
(it’s a blank form) 6
Staff Registration Form

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Branch Office
Each branch has an appropriate number and type of
staff including
» a HeadTeacher,
» HoDs,
» and ClassTeachers.
The HeadTeacher is responsible for the day-to-day
running of a branch
and each HoD is responsible for supervising a group
of staff called ClassTeachers.
– An example of the first page of a report listing the
details of staff working at a branch office in
Masaka is shown next 8
The first page of a report listing the details of staff
working at a ST-LAWRENCE branch office in Masaka

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Branch office responsibilities
Each branch office offers a range of educational
services.
To offer Educational Service through ST-
LAWRENCE, a Educational Service owner
normally contacts ST-LAWRENCE branch office
nearest to the Educational Service for subscription.
The owner provides the details of the Service and
agrees an appropriate fees for the Service with the
branch HeadTeacher.
» Ex: The registration form for a Service in Masaka is shown
next (it’s a blank form)
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ST-LAWRENCE Service registration

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Service Subscription process
Once an Educational Service is registered, ST-
LAWRENCE provides services to ensure that the Service is
Subscribed to for maximum return for both the
Educational Service Provider (Branch owner) and of
course, ST-LAWRENCE.
These services include:
– interviewing prospective students (called clients),
– organizing viewings of the Educational Service by clients,
– advertising the Educational Service in the local or national
newspapers (when necessary),
– and negotiating the Educational Service Admission.
– Once subscribed to, ST-LAWRENCE assumes responsibility
for the Educational Service including the collection of
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school fees.
Educational Subscription process

Members of the public interested in subscribing to

Educational Services must first contact their
nearest ST-LAWRENCE branch office to register
as clients of ST-LAWRENCE.
However, before registration is accepted, a
prospective client is normally interviewed to
record personal details and preferences of the
client in terms of Educational Service
requirements.
– Ex: The registration form for a client called Zungu
Lulu is shown in Figure 4. 13
ST-LAWRENCE client registration

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Client services

Once Client (Student) registration is complete,

clients are provided with termly reports that list
Educational Services currently available for
Subscription.
An example of the first page of a report listing the
Subjects available for subscription at a branch
office in Masaka is shown next.

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ST-LAWRENCE Services for Subscription
report listing Educational Service available

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Client services

Clients may request to view one or more Branches

from the list
and after viewing will normally provide a
comment on the suitability of the Service.
The first page of a report describing the comments
made by clients on an Educational Service in
Masaka is shown next.
Branches that prove difficult to subscribe to are
normally advertised in local and national
newspapers.
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ST-LAWRENCE Service viewing report for an
Educational Service in Masaka

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The Admission document
Once a client has identified a suitable Educational
Service, a responsible member of staff draws up a
placement contract for Admission.
The placement contract between a client called Zungu
Lulu and an Educational Service in Masaka is shown
next.
At the end of a Term period a client may request that the
placement contract be continued/ extended.
– however this requires that a new placement contract be drawn
up.
– Alternatively, a client may request to view alternative Branches
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for the purposes of subscribing to ( a new cycle).
ST-LAWRENCE Placement Contract form

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Summary

Provide an overview of ST-LAWRENCE case

study
It is a company provides Educational services for
both owners and clients
This case study will be used throughout the study
of this course and used during our lectures.

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