Izabela Starzonk

izabelastarzonk@yahoo.com https://www.linkedin.com/in/izabela-starzonk-851a91109

EXPERIENCE
Benefits Advisor

Michelin November 2020 - Present

- Design and digitize the employee experience inside the enterprise for employees - Transform
end to end Service Operations to drive improved employee satisfaction - Support Michelin
employees from Germany in their process of accessing the tire benefits (by mail, phone) and
constantly following up until the closure of the case - Support Michelin development team to
enhance the features of the tool based on feedback received from employees

Salesperson

Ravensburger North America, Inc. March 2020 - October 2020

Being involved in stock control and management, assisting shoppers to find the goods and
products they are looking for, being responsible for processing cash and card payments.

Transaction Processing Representative

Accenture July 2017 - December 2017

▪ Adhere to standard processes and tools; ▪ Respond to various requests

for information, as needed; ▪ Ensure internal/external client
satisfaction; ▪ Demonstrate ability to solve any issue or complaint
which could appear; ▪ Execute transactions as assigning contributions
for French employees; ▪ Checking all documents received from the client
and the accuracy of the data; ▪ Develops and maintains knowledge of
customer and customer specific business environment; ▪ Escalate to
supervisor as appropriate; ▪ Produce standard correspondence by
following existing templates.

Manager Clientela Mass Market

August 2014 - December

BRD - Groupe Societe Generale
2016

▪ Credit files analysis, granting credits, tracking the quality of

granted credits; ▪ Selling Bank products and services, following the
fulfilment of personal commercial goals; ▪ Identify customer needs and
opportunities of selling Bank products and services through cross-
selling activities; ▪ Risk monitoring and optimizing the profitability
of managed relationships; ▪ Responsible for client satisfaction and
relationship profitability; ▪ Tracking the evolution of relations with
clients, advising clients and amicable solving their complaints in
collaboration with other departments of the Bank; ▪ Looking for new
sales opportunities.

Customer Advisor

Raiffeisen Bank Romania August 2013 - August 2014

▪ Promoting and selling Bank products and services to customers in

accordance with the quality standards; ▪ Studying customers’
requirements and presenting an offer in accordance with customers’ needs
and profile; ▪ Assisting clients in preparing their credit files; ▪
Creating and managing an own portfolio of clients; ▪ Execution of any
other tasks related to the flow of business, including verification of
reports on daily transactions conducted

Bank Officer

Brd Finance May 2012 - August 2013

▪ Developing relationships with customers and the Shopping Centre

employees; ▪ Promoting and selling products both at the point of lending
and the Shopping Centre gallery, in compliance with the procedures; ▪
Preparing loan files accurately and in a timely manner; ▪ Advising
clients and resolving their complaints in a professional manner; ▪
Writing activity reports; ▪ Collecting and transmitting information
relating to competition products and procedures

EDUCATION
Universitatea Ecologică din București 2021 - 2023

Master's degree , Psihologie clinică

Universitatea Ecologică din București 2018 - 2021

licenta , Psihologie

Scoala Nationala de Studii Politice si Administrative 2011 - 2013

Master's degree , Studii Administrative Europene

Scoala Nationala de Studii Politice si Administrative 2008 - 2011

Bachelor's degree , Administrație publică

 LANGUAGES
• Română

LANGUAGES
• Germană

LANGUAGES
• French

LANGUAGES
• Engleză

CONTACT DETAILS
Phone No. :
(Personal Number)

Email : izabelastarzonk@yahoo.com

Address : Germania