Professional Documents
Culture Documents
Chapter Four
Chapter Four
Unit IV
Problems of Indian Entrepreneurs
In any country, the government tries to preserve the community and improve
its conditions. In that respect, the business has to extend its cooperation to
the government. If the business discharges its responsibilities the government
sincerely and effectively, the government can function more efficiently.
In strict business structure, the suppliers are primarily responsible for providing
or delivering the raw materials and resources that a company needs in the
production. Suppliers indirectly affect marketing and business aspects such as
product quality, price, and production of goods. Good quality raw materials also
mean quality-made final products and fair market price. Availability of supplies
determines production workload and quantity.
1) Practice Fair Pricing and Licensing:- Companies must seek fairness and
truthfulness in all dealings with suppliers especially pricing and licensing.
2) Avoid Coercion and Litigation:- Companies should make certain that any
business transaction with suppliers must be free from any form of coercion
and unnecessary litigation.
A business cannot work without the consumer. The survival and growth of a
business depend on consumer satisfaction, service, and support. The commercial
organization should win the confidence of the customers. This is possible by
following a positive attitude towards customers and fulfilling following social
responsibilities towards them.
system should make goods easily available "to avoid artificial scarcities and
after-sales service should be prompt. Buying capacity and consumer
preferences should be taken into consideration while deciding the
manufacturing policies.
2) Ensure Consumer’s Health and Safety:- A key consumer issue is the
quality and safety of products. Customers need clear instructions for safe
product use, including assembly and maintenance. To avoid customer harm
and danger, anticipate potential risks of your product and services in the
design stage and throughout the product lifecycle, from R & D to
manufacturing, storage, and distribution, use and disposal, reuse and
recycling. Whether or not legal safety regulations exist, products should be
safe for their intended use and if mi used in a way that can be foreseen.
3) Provide Free Training:- The commercial organization should arrange to train
the customers either free or for a fee. It must be in the case of
computers, etc.
4) Be Fair with Prices:- The customers should not be cheated by charging
high prices. It is not possible to fool the customer at all the time. Thus,
fair price converts a customer into a permanent customer.
5) Be Honest in Advertising and Marketing:- The customers want to know
the facts, features, advantages, side-effects, etc. of the product. The
advertisement conveys this information. Thus, the company must see that
the advertisement is not being misleading and it must be done by
providing the true and actual information.
6) Be Honest in Dealings:- Never lie to your customers. It is foolish to cook
false stories. You will be caught. In today's world, where information is
just a click away, everyone does his/her thorough research before
purchasing something. Unnecessarily you will lose your respect in front of
them. If you can't deliver something, please mention it clearly. They might
not invest in that particular product but believe me, would definitely
come back to you in near future just because you were honest, and guided
them correctly. It is pointless to badmouth your competitors.
7) Attend to Complaints:- The consumer complaints must be attended
immediately. When major issues occur, employ a system for making quick
and accurate decisions on steps and measures to take while placing top
priority on not inconveniencing the customers.
8) Service Even After Sales:- The company is expected to provide after sale
service for maintenance of goods during the period of warranty. Efficient
and effective after sale service helps to establish a good relationship
between the customers and the company.
9) Respect Customers’ Time:- Respect your customer's time. Do not decide
the time and venue as per your availability and comfort. If the customer
wants to meet you at 6 in the evening, make sure you are there on
time. Neither arrives too early nor too late. Do not keep your customers
waiting. Do not forget that there are several options available in the
market. Your loss is someone else's gain.
10) Treat Customers well:- Treat your customers as kings and do not
think of them only when you have a pressure to meet your targets within
the stipulated time frame. Understand that a customer buys your
products or services only when he/she trusts your brand and most
importantly believes in you. Understand the needs and requirements of
your clients. Find out as to why they need a particular product and how
your product would benefit them. You need to build a strong relationship
with your customers for them not only to remain your loyal clients but
also bring more people along with them. It is the responsibility of the
organization to give correct suggestions and feedbacks to customers. Avoid
making fake promises and commitments which you yourself know are
difficult to fulfill.
To maintain a positive public image and attract new clients, a company must
understand its corporate responsibilities to the public. Ultimately, any business
that encounters the public has responsibilities.
1. Challenge of globalization
A few years back the Indian entrepreneurs had to fight regional and
national competition. However, today, the scenario has changed and become
much more complex than what it was earlier. Now, almost all countries have
opened up their economies, and the world (globe) has become one giant global
market.
The Ambani family that handles Reliance Group of Industries took full
advantage of liberalization in India. Other entrepreneurs must also analyse their
footsteps and try to follow them by making their own individual ways in a wise
manner. Again this is not an easy task to accomplish, rising cut-throat
competition has made it much more difficult for both Indian and foreign
companies.
With each passing day, Science and Technology are developing rapidly.
Modern technology not only improves quality of produced goods and services, but
it also helps to reduce their cost of production. It speeds up their process of
production. High-quality commodities, lower cost of production, and faster
production rate makes any company a highly competitive one. Therefore, it
becomes mandatory for every company to keep pace with new emerging
technologies and adapt it regularly to remain as cutthroat as possible.
Indian entrepreneur must try his level best to satisfy needs and
expectations of his customers. He must use marketing research and produce his
product by taking into consideration the consumers likes and preferences. He
must sell high-quality goods at lower prices. He must also provide after-sale
services. In short, he must make his business a consumer-oriented and service-
oriented one. He must always give his customers full value for their money. If
not, they will lose trust in his brand and go to the competitors.
must borrow money from the right source. He must manage his Cash Flow
properly. He must invest his excess funds correctly. He must create sufficient
Reserves and surpluses. He must provide enough depreciation for his fixed assets,
so that he can replace them when they become old and outdated. He must
provide for repairs and maintenance of machines. He must also take steps to
provide for but avoid bad debts.
This is also a big challenge before Indian entrepreneurs. They must balance
between earning high profit and doing social-welfare activities. They must use
modern machines without causing unemployment and harm to the environment.
They must earn a profit without reducing quality of their goods and services.
They must earn a profit without charging high prices for their products. They
must not cause any type of pollution in the society. They must accept their
communal responsibilities and donate a small part of their profit (money) for
social causes. They must pay all their taxes and duties. They must not use
unfair and unethical practices to fight cutthroat competition.
1. Financing
Getting funds for your business is one of the main issues that all
businesses face and have to tackle to survive. While you might have saved initial
money to start a business, it won’t help you survive for long. Steady cash flow
is crucial for businesses to endure, and you always need to have extra funds to
take care of rainy days.
2. Lack of Planning
Particular abilities are important not just for your business to endure but
for the expansion. Recognizing the specific abilities you require– as well as
exactly how to obtain those crucial individuals aboard– could be the identifying
consider just how well your start-up grows. Hold-ups in discovering the best
employees are expensive. For a small group, the employment procedure consumes
important time that could be invested in various other locations of business, yet
on the other hand, not having the right people can produce extreme bottlenecks
and also delay the rollout of new products or services. This is one of the issues
that no start-up can afford, particularly in the early days.
Some start-ups assume they can ignore marketing strategies entirely and
hope that word of mouth will be sufficient. Being a start-up, it’s essential to
create visibility among your consumers. Effective marketing techniques within a
limited budget should be made to reach your target audiences. Yet it’s an
incorrect expectation to place your confidence in clients finding you unless you
make a collective initiative to grow them with a properly structured strategy to
promote your start-up.
When you are an entrepreneur, criticism comes as a part and parcel of the
job. Every decision of the entrepreneur can be met with criticism by the team,
partners, investors, customers, and even their family. Even established
entrepreneurs such as Ratan Tata must deal with this. The key in accepting
criticism is to separate the waste from the truly helpful feedback that can
prove valuable. Once you have evaluated the criticism for its validity, you can
even ask to follow-up questions that can help you understand the criticism
better. You may even be appreciated for this or find some useful insight.
7. Attractive Customers
8. Making Decisions
9. Time Management
here. All that they need to do is ensure that their smaller goals tie up with
the larger goals and your business vision.
Your workplace rent and associated costs are the first things that you
should look at when you start thinking of cutting costs, especially when starting
a new business. Moving to shared coworking space in Noida, Gurgaon and South
Delhi will save you approximately 32% on average in rent compared to
commercial office space. Coworking spaces allow business owners and start-ups to
operate in a fully-equipped workplace without worrying about setting up their
own private workplaces. One significant benefit of coworking is that it is the
best method to operate in a workplace with minimal financial investment. By
operating in a coworking space, you can run your business with fewer expenses as
contrasted to setting up a new workplace.