Frequently Asked Questions

On enrollment and the program 

What are my enrollment options, and what does it mean to audit a course?
The enrollment options article in the Learner Help Center explains the enrollment options,
including the differences between auditing a course and taking a course or specialization for
a certificate.

How much does it cost to enroll? 

Enrollment in courses that are part of a specialization requires a monthly subscription as
payment until you complete each of the courses.  For paid learners in the US and Canada, the
program cost is $39 a month. For other countries, the cost varies; please refer to the course or
specialization landing pages in your Coursera account for details. Learners in India should
purchase a Learning Pass to access programs.  

Learners auditing courses can access all of the content at no charge but will not be able to
access graded assessments or activities. They are also not eligible to earn the full certificate.
For more information, read this article about Payments and subscriptions or contact
Coursera Learner Support with further questions. 

Can I use financial aid for this course? 

You may be eligible for financial aid from Coursera through the course or specialization page.
Financial aid recipients will have full access to course content and assignments required to
earn a certificate. To find out more, click the Financial Aid Available link next to the Enroll
button on the specialization page. This article provides further details to help you: Apply for
Financial Aid.  

When can I enroll in the courses in this program, and how do I start the next
course?
You can find course start and enrollment options on the course landing pages linked below: 
  Foundations of Project Management

 Project Initiation: Starting a Successful Project

 Project Planning: Putting It All Together

 Project Execution: Running the Project

 Agile Project Management

 Capstone: Applying Project Management in the Real World

I have a scholarship for the program, and I've completed a course. How do I sign
up for the next course?
If you are unable to sign up for your course using the course landing pages linked in the
previous question, please contact the organization you received a scholarship through to
determine the next steps or contact Coursera Learner Support.

I've signed up for the program through my company and completed a course. How do I
sign up for the next course?

You can learn more about How to Find Courses to Take Through your Company’s Learning
Program in this article. If you have specific question about available courses, please contact
your company directly, as every organization sets up their available courses differently.

I do not see an option for this course in my language.  Can I request translation or
support translating the course into my language?
We appreciate your enthusiasm!  These articles provide further details about Course
Translations and Video Translations. You can learn how you can support the translation of
video subtitles by visiting Coursera’s Global Translator Community.

On troubleshooting after enrollment

While using the discussion forums, how can I find my previous posts?    
Engaging with your fellow learners in the discussion forums will help you make
the most of this course! You can find your previous posts by navigating to the
"Discussion Forums" area of the course and by clicking "Your activity." You can
receive email notifications for replies to your posts or any posts you are
interested in. Learn how to change your email settings for discussion forums in
this article. You can also simply click the + Follow this post option beneath the
thread you would like to receive notifications for. 

How do I upload an assignment?

Please read this article to troubleshoot quizzes and assignments.  Here you will find solutions
to common assignment uploading issues, and file requirements for uploading to Coursera.

How do I unlock a graded assignment or quiz?

Please read this article to troubleshoot quizzes and assignments.  Here you will find
explanations of why an assignment may be locked or why you may be unable to submit an
assignment.

I answered a quiz question where there were multiple selections that applied but
the ones I didn't select appear as correct. How can that be?
When the feedback states “Un-selected is correct” or other similar wording, that means you
were correct in not selecting that answer, as that option was not one of the correct selections.
A good indication that you have the right response is that the feedback under a question
appears in green type. 

How do I report an issue, an error, or feedback on items within the course? 

At the bottom of each item within the course, there is a thumbs up, a thumbs down, and a flag
icon. The thumbs up and thumbs down can be used to indicate how helpful or unhelpful you
found the content. The flag icon alerts us that there is something that needs a correction like
a grammatical error, misspelling, broken link, or other incorrect information.
I noticed that my course includes start and end dates that do not match my
subscription/payment dates. Are these deadlines required?  

The courses in this certificate program are designed to be taken at your own pace, and you
can start and finish each course at any time. 

On Coursera, deadlines are set to help you stay on track and encourage you to finish content;
however, you do not need to submit and pass all assignments before the session end date. If
you don't finish, you can simply switch to the next session. The timeline to complete courses
is ultimately decided by you! 

Steps to view and edit weekly deadlines:

If you miss two assignment deadlines in a row or miss an assignment deadline by two weeks,
there will be a Reset deadlines option on the Grades page. Click it to switch to a new schedule
for the course with updated deadlines. You can use this option as many times as you need.

This won’t remove any progress you’ve already made in the course, but you may find new
course content if the instructor updated the course after you started. If you cancel a
subscription and then reactivate it, your deadlines will automatically reset. You can read
more about this on Coursera's Learner Help Center article about Assignment Deadlines.

I submitted my peer review assignment, but there are none for me to review, or I
cannot get the required number of reviews to pass. What can I do to complete
reviews and/or get my required reviews in order to pass?
In each course, there will be a Peer Review Request forum which we recommend you visit. 
You can both post the link to your assignment within this forum and find other students’
assignment links to complete more reviews. To get the shareable link for your peer review
assignment, please go to the “My Submission” page and click “Shareable Link” in the top
right corner.  

If you still are not able to get the required number of reviews by finding links in the forums,
you could also try adjusting your deadlines.  Assignments can be reviewed by others within
your same course session/deadline range, so this may cause more assignments to appear for
you to review, and you can always readjust the dates afterwards.

I cannot review a learner’s submission because of their sharing settings.  What

should I do? 
If you're unable to access a peer's assignment (either because you can't open the Google file
or uploaded file they shared), you can skip it and move on to the next submission. To do this,
select "Flag this submission" (located at the upper-right corner of the "Prompt" box). You will
be asked to select a reason for the flag and provide an explanation in the text box. After
completing this info, you'll then see a new submission. Flagging a learner's submission as
inaccessible will not affect the learner's grade, so you can simply move on to the next
available submission for review. 

On course completion and certificates

I've completed a course, specialization or professional certificate; how will I get

my certificate?
Course CertificatesUpon completion of each individual course, you will receive access to
your course certificate. Visit this article to learn more about Course Certificates.Professional
Certificates and Specialization CertificatesUpon completion of an entire certificate program
or specialization, you will receive a professional certificate. Visit this article to  learn more
about Professional Certificates and Specialization Certificates.

How do I verify my name/ID? 

In order to receive your certificate for completing a course or specialization, you must first
verify your identity. Most courses only need Name Verification, but some require ID
verification. Typically, there will be a box at the top of your Accomplishments page asking you
to “Verify My Name” or “Verify my ID” with a link. If this box is not there, you can follow the
steps below to verify your ID for Coursera:

- Log in to your Coursera account.

- Click the drop-down menu next to your name in the top right and choose Settings. Or, go
directly to your settings page at: https://www.coursera.org/account-settings. 

- Scroll to the “ID Verification” section.

- If you need to complete your ID Verification, you’ll see a Verify My ID button. If you don’t see
that button, you’re not in any courses that require ID verification.

- Click Verify My ID and follow the steps on screen.

If you are still facing any issues with verifying your name or ID, please reach out to Coursera
Learner Support.  

You can find out more about verifying your name here and about verifying your ID here.   

I’ve completed my certification; where can I find job and career resources?  
Congratulations on finishing the program! We recommend checking out the resources shared
in the end-of-certificate checklist in the final week of the last course. This checklist shares a
link to the Coursera Job Platform, available to all US-based learners, in which you can start
browsing and applying to local roles in your field. It also includes access to complimentary
career resources such as Big Interview and Career Circle. You will also receive a version of this
checklist via email, as well as ongoing resources and opportunities.  

Then, you'll want to create a job board platform profile. That profile will be reviewed, and
once approved, you'll have access to the job board platform. We are working on creating a
how-to video to help you navigate the job board platform and will update here when it is
ready.

We are still working on expanding our reach to international employers and hope to share
more updates about this soon. 

Can I still access course content after completing a course?

Yes -- even after stopping payments, you will retain access to all of the content that you've
previously completed in a course, so that you can return to it and review lessons and
submitted work.