Claims Processing

Saft4U User Kit

Why SAFT4U
Why Saft4U?

Saft4U as a unique platform for all services Facilitate communication with Saft teams

Increase Customer satisfaction Automated claims routing to the right sites

Optimize customer experience Global claims solution for all Saft sites
 1. Create Account
2. Claims Dashboard
USER KIT 3.
4.
Open a claim
Claims Resolution
5. Closure

Saft proprietary information – Confidential

 Typical claim life cycle demonstration-Saft4U

1– create 2– Claims 3- Claims

2– Open a claim 4- Closure
account Dashboard resolution

Personnal information Open a claim Timeline Confirm closure

Product information

Company information History Battery Information Claims details Satisfaction survey

Delivery & Billing address Excel export

Attachments Product information

Email confirmation Claims details Shipping & invoicing

Log in Contact details Followers

Files and comments

5
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Login

• The Saft4U URL: Click Here

https://saft4u.saftbatteries.com/en

• 4 existing sections: Product

documentation, UN 38.3 Test
summary reports, IOT Tools, Login

2
Click on « Login » to log with
existing account or to create a
new one
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Login-Account creation

1
• If you already have an email
and password, please write
them on the left of the login
page

2
If you are not yet registrated,
please click on « create an
account »
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Login-Account creation

1
2
Please enter the Please read the
following disclaimer
information; Items
with * are 3
mandatory to Press create new
proceed account
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Login-Account creation

2
Press Log In

1
Check your inbox for the 3
Enter a new
welcome message. Click on
password
the link
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Login-Account creation 2
Enter your
company
information

3
Deliery & Billing
adress
1 Edit your profile
information
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Claims Dashboard

Welcome ! Now you have

access to your own Claims
Dashboard
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Claims Dashboard Use filters to reorganize your

existing claims

On the claims
dashboard, click on
« New claim » to
create yours
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – Product information

1 2
Product
Information

• Open a new claim and

fill in mandatory (*)
information.
• Part Number and/or
Purchase Order
Number: at least one
of these two fields is
mandatory. 3
• Please choose a value Add attachment
in the suggested list (optional) and go to
next step
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim-Claim details

• Complete Claim details

(Nature of request,
Claim title,
description…)
• Add attachment
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim - Contact details

• Complete/confirm
Delivery & Billing
address
• Add attachment
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – account creation

• Complete/confirm
your default profile
information (only on
first claim opening)
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – Claim Summary

Congratulations! You have now

created your 1rst claim on Saft4U.
You have also received a
Claim Reference to
confirmation email.
communicate with
Saft Teams

This timeline to
follow-up the
progress of your
claim
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – Files, comments & followers

Please add here followers to make sure
they get notifications about the progress
of the claim and all email
communciations with Saft Teams

Please Add any necessary

attachment here

Please use this section to

communicate with Saft teams.
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – Claims Resolution follow-up

1
First, You receive an email as soon as we
start processing your claim

Saft teams are

working on the 4
claim 2
Your Saft
Claim
Manager
3
Then, you see an
acknowlegement date
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

2
Open a new claim – Claims Closure You also see here that you have an
action item

3
• Once the claim is resolved, the Claim Closure stage
Saft Claim Manager closes it and
you receive an email of claim
closure. 4
• To confirm the closure, click on Communciation
the email link with Saft Teams
1
 1– create 2– Claims 3- Claims
2– Open a claim 4- Closure
account Dashboard resolution

Open a new claim – Claims Closure 2

The satisfaction
survey to help us
continue to
improve our
services!

1
Confirm agreement to
close the claim
 1– create 2– Claims 2– Open a 3- Claims
4- Closure
account Dashboard claim resolution

Open a new claim – Claims Closure

Once you close the

claim, you go back to
the claims dashbaord,
where you can see all
your claims.
Export your
claims on Excel
 Your contacts are:

Help Raja.sekhar@saftbatteries.com

Desk Pravin.likhar@saftbatteries.com

Please contact us if you have any

question regarding the tool.
THANK YOU !

Saft proprietary information – Confidential

 Typical claim life cycle demonstration-Normea

Opening Qualification Expertise Resolution Closure

2– Open a new 3- Open a new 4- Open a new 5- Qualify the 6- Expertise

1– Log-in 7- Actions flow 8- Closure
contact company claim claim Resolution

Assign a factory and a Claim description: Claim details: completion

Authentication Asign to a company Create a company RMA Customer closure date
claim owner Reported failure date estimate

Claim description: title, Product information: Claim description:

Contact identity desc, nature of the add actions & assign to Close for customer
Market, technology, warranty, cause code,
request Saft People
manuf date, product type

Claim assignment Product information: Qty, Internal communciation Customer email Satisfaction survey
PN

Delivery Adress Icustomer

Delivery & Billing addres Internal close out
communciation

Billing Adress
Customer communication Attachments

Changement de camion,
déclaration de prise de Ajout/suppression Internal followers
poste impossible de remorque

Déclaration
Customers followers
d’infaisabilités et reprise
de prestation

25