HP M552, M553, M555, MFP M577, M578 and Color Managed E55040, E57540 Service Training

HP
Color LaserJet Enterprise M552, M553, M554, M555, MFP M577, 578
and HP Color LaserJet Managed E55040, MFP E57540 Service and
Support Training
00992678
Student performance objectives
Tour the printer

Tour the printer
This course module provides an overview of the printers, compares the printers to the
previous models, and introduces some of the new and important printer features.
NOTE:
The first six modules in this training cover only the HP Color LaserJet Enterprise
M552, M553, M554, M555 printers. The MFP M577, M578 printers are covered in
module 7, and the Managed E55040dn printer is covered in module 8. Material
that is common to all of the printer models is not repeated in modules 7 and 8.
By the completion of this module, learners should be able to:
 Identify and describe key features and specifications of the HP Color LaserJet

Enterprise M552, M553, M554, M555 printers.
 Locate and identify major printer components.
 Describe the printer bundles for both printer lines.
 Describe new features and technologies.
 Understand which tools are available for setting up and configuring the
printer.
 Understand which tools are available for remotely managing the printer.
 Identify key features of HP FutureSmart firmware.
 List the available accessories and supplies.
 Printer overview

 The HP Color LaserJet Enterprise M552, M553, M554, M555 models are single-
function, color, A4/Letter printers suitable for the Small to Medium Business (SMB)
and Enterprise markets, including Managed Print Services (MPS) customers.
 They are replacements for the HP LaserJet Enterprise 500 Color with a 21%
percent weight reduction, and a different ITB, fuser, and toner collection unit.
 M553x printer bundles contain NFC (Near-Field Communication) functionality for
printing from wireless devices like cell phones and tablets.
 Detailed information about the printer features are included throughout this course.
 The HP Color LaserJet Enterprise M552, M553 use HP FutureSmart 3 firmware.
The HP Color LaserJet Enterprise M554, M555 printers ship with FutureSmart 5
firmware.
Bundle and features overview

The HP Color LaserJet Enterprise M552, M553, M554, M555 is available in four bundles. A
brief comparison of the bundles is listed below. A more complete comparison follows.
M553n
This bundle incudes:
 100-sheet multipurpose tray (Tray 1)

 550-sheet paper tray (Tray 2)
 10/100/1000 Ethernet LAN connection with IPv4 and IPv6
 Hi-Speed USB 2.0
 Easy-access USB
 1 GB base memory, expandable to 2 GB by adding a DIMM memory module
NOTE:
M553 models do not support memory expansion
 4-line graphical display with 10- key keypad

 Prints 37 pages per minute (ppm) on A4 and 40 ppm on letter-size paper
 HP ePrint and mobile printing support
M552, M553, M554 and M555dn

The M552, M553, M554 and M555dn bundles include all of the features of the M553n, plus:
 Automatic duplex printing

 Hardware Interface Pocket (HIP) for connecting accessory and third-party
devices
NOTE:
The only differences between the M552dn and the M553dn are the availability of
the optional HP Secure High- Performance Hard Disk on M553dn models and
print speed. The M552dn is capable of 33 pages per minute (ppm) and the
M553dn is capable of 37 pages per minute (ppm). The M554dn prints 35 pages
per minute (ppm) on Letter-sized paper and the M555dn prints 40 pages per
minute (ppm). The M555dn also has a color touchscreen control panel.
M553x and M555x
The M553x and M555x bundles includes all of the features of the dn bundles, plus:
 550 sheet paper feeder (Tray 3)

 Color touchscreen control panel
 Integrated HP near-field communication (NFC) (M553x only) and Wireless
Direct functionality for printing from mobile devices. The M555x also has
Bluetooth Low Energy (BLE) connectivity.
NOTE:
The M553dh bundle (product number B5L27A) is a M553dn with a hard-disk drive
primarily used by government accounts.
Paper handling overview
All bundles of this printer accept the same paper sizes and weights. Find complete
specifications at the printer-specific support sites or by searching the printer model number
on www.hp.com.
Printer front view
1 Standard output bin
2 4-line LCD control panel with keypad (n and M552/M553/M554dn models only)
Hardware integration pocket for connecting accessory and third-party devices (dn and
3
x models only)
Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer
firmware.
4
NOTE:
An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Model name
8 Tray 2
9 Front door (access to the toner cartridges)
1
On/off button
0
1
Control panel with color touchscreen display (x models and M555dn models only)
1
1
Lower-right door for the 1 x 550-sheet feeder (access for clearing jams)
2
1 1 x 550-sheet feeder, Tray 3 (included with the x models, optional for the other
3 models)
Printer specifications overview

IMPORTANT:
The following specifications are correct at the time of publication, but they are
subject to change. For current information, see www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553, www.hp.com/support/colorljM554,
www.hp.com/support/colorljM555.
Set up and configuration tools

The printer includes set up and configuration tools for enabling and configuring features
and settings. The tools include:
Set-up Wizards
Set-up Wizards guide the user through the steps necessary to enable and configure the
basic settings of certain features. Additional settings might need to be configured using the
printer control panel menus or the printer EWS.
Wizards are available in the printer EWS (Windows and Mac). Available Wizards include:
 E-mail Setup Wizard

 Security Configuration Wizard
HP Utility for OS X (Mac only)

Use the HP Utility to check printer status or to view or change printer settings from the
computer.

Set up and configure
Set up and configure
This course module describes how to unpack, set up, and test the printer hardware. When
all of the steps in this section are complete, the printer will be operational, but some
advanced features might not be fully configured. Use the instructions in the Use and
maintain module of this course to enable and configure advanced settings.
By the completion of this module, students should be able to:
 Set up the printer hardware

 Connect the printer cables
 Load trays
 Print a Configuration Page to test the printer
 Connect the cables
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
USB port for connecting external USB devices (this port might be covered)
NOTE:
3
For Easy-access USB printing, use the USB port near the control
panel.
Software
Software
This course module lists the supported operating systems and print drivers available for the
printer and describes how to install the printer software.
 Understand which drivers are supported by which operating systems

 Install the print driver on Windows and Mac OS computers.
Troubleshooting
Top issue: Selecting and installing print drivers
Customers frequently search for information about selecting and installing the correct print
driver for their printer. The topic is listed as the top issue for most HP LaserJet products.
The printer-specific support site has links to documents that list the recommended print
driver and provide links to download the software.
The documents are also available in WISE.
Links to the following documents are also included in the Additional resources PDF in the
course library:
 HP LaserJet - Driver and software support for Windows 7

 HP LaserJet - Driver and software support for Windows 8 and Windows 8.1
 HP LaserJet - OS X 10.9, 10.8, and 10.7 support
The printer requires either the printer-specific print driver (Windows and OS X) or version
5.9 or greater of the HP Universal Print Driver. Earlier versions of the UPD do not support
some features.
See the printer Service Manual or the printer support site for additional troubleshooting
procedures.
Check the installed print driver
Some features might not be available or work correctly if the incorrect print driver is
installed. Check the installed printer to make certain that either the printer-specific print
driver or the appropriate version of HP UPD is installed. Avoid using in-OS print drivers for
this printer.
1. Open the Devices and Printers control panel.
2. Right-click the printer icon.
3. Select Printer properties from the pop-up menu. The properties window
displays.
4. Click the Advanced tab.
5. Verify that the proper print driver is displayed in the Driver area. In-OS print
drivers usually include the word Class in the name of the driver.
6. If the installed print driver is not correct, select the proper print driver from
the drop-down menu or click New Driver... to install the new print driver.
7. If necessary, install the print driver from the In-Box CD, or download the print
driver from the printer support site or www.hp.com/go/upd.
NOTE:
Links to videos showing how to automatically upgrade the UPD and using the
HP Driver Configuration Utility are in the Additional Resources PDF in the course
library. The videos are available to support and service agents as well as
customers.
Use and maintain

Use and maintain
This module explains how to use the major features of the printers, how to clean or
maintain components of the printer, how to troubleshoot common issues, how to install
CSR parts, and how to clear common paper jams.
A customer should be able to perform all of the actions and tasks described.
 Identify and use the features of the control panel.

 Use the HP Embedded Web Server
 Understand the paper handling features and options including how to load
paper.
 Describe printing features including print tasks, mobile printing, and Easy-
access USB printing.
 Understand how to the printer's security features including managing security
settings, access control, and data security.
 Describe the Customer Self-Repair (CSR) parts policy and replace CSR parts
and supplies.
 Identify maintenance and troubleshooting steps for print jams.
 Control panel walkaround overview

 HP Color LaserJet Enterprise M552, M553 n and dn, and 554dn bundles have a 4–
line control-panel assembly. The HP Color LaserJet Enterprise M553x and M55dn
and x bundles have a color touchscreen control-panel assembly.
Control-panel view (4-line control panel, M552, M553 n and dn only)

Use the control panel to obtain printer and job status information and to configure the
printer.
Control-panel Shows status information, menus, help information, and error

1
display messages
2 Numeric keypad Enter numeric values
3 Clear button Returns values to their defaults and closes the help screen
4 Folder button Provides quick access to the Retrieve Job menu
5 Home button Opens and closes the menus
6 Back button Backs up one level in the menu tree or backs up one numeric entry
Navigates to the next item in the list, or decreases the value of
7 Down arrow
numeric items
8 Stop button Cancels the current print job and clears the pages from the printer
 Saves the selected value for an item

 Performs the action that is associated with the item that is
9 OK button highlighted on the control-panel display
 Clears an error condition when the condition is clearable
1 Provides information about the message on the control-panel

Help button
0 display
1 Navigates to the previous item in the list, or increases the value of

Up arrow
1 numeric items
Control-panel view (color graphical display with keypad control panel, M554
models only)
Use the control panel to obtain printer and job status information and to configure the
printer.
NOTE:
For more information about the printer-control-panel features, go
to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553,
www.hp.com/support/colorljM554, www.hp.com/support/colorljM555.
Select Manuals, and then select General reference.
Select the Reset button to clear changes, release the

printer from a paused state, reset the copy count field,
1 Reset button
display hidden errors, and restore the default settings
(including the language and keyboard layout).
Select the Sign In button to access secured features.

Select the Sign Out button to sign out of the printer. The
printer restores all options to the default settings.
2 Sign In or Sign Out icon NOTE:
This icon displays only if the administrator has
configured the printer to require permission for
access to features.
Select any of the icons to open the application.
NOTE:
3 Applications area The available applications vary by printer. The
administrator can configure which applications
appear and the order in which they appear.
4 Returns to the Home screen

Home button
Select the information button to access several types of

printer information. Select the items on the screen for the
following information:
 Display Language: Change the language setting

for the current user session.
 Wi-Fi Direct: View information for how to
connect directly to the printer using a phone,
tablet, or other device.
5
Information button  Wireless: View or change wireless connection
settings (for the M554 model, only when an
optional wireless accessory is installed).
 Ethernet: View or change Ethernet connection
settings.
 HP Web Services: View information to connect
and print to the printer using HP Web
Services (ePrint).
Provides a list of help topics or information about a topic

6 when using the Home screen, an app, an option, or a
Help button
feature
Backs up one level in the menu tree or backs up one

7
Back button numeric entry
Navigates to the previous item or widget in the list, or

8
Up arrow button increases the value of numeric items
9 Message Center Displays the Message Center

button
Navigates to the previous item, widget, or level in a
1
menu tree (but does not exit the app), or decreases the
0 Left arrow button
value of numeric items
Saves the selected value for an item, activates a focused

1
OK button button, or clears an error condition when the condition is
1
clearable
1 Navigates to the next item, widget, or level in a menu

2 Right arrow button tree, or increases the value of numeric items
1
Starts the print job
3 Start button
1 Navigates to the next item or widget in the list, or

4 Down arrow button decreases the value of numeric items
1 Pauses the printer and displays a message confirming the

5 Cancel button job cancellation, if there is an active job
1
Clears the entire entry in an input field
6 Clear button
Press the Sign In button to access secured features.

1 Sign In or Sign
7 Out button Press the Sign Out button to sign out of the printer. The
1
Numeric keypad Enters numeric values
8
Indicates the number of pages on the Home screen or in

1 Home-screen page
an application. The current page is highlighted. Use the
9 indicator
arrow buttons to scroll between pages.
Control-panel view (touchscreen control panel, M553x model only)

NOTE:
Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of
the printer.
Return to the Home screen at any time by touching the Home button. Touch the
Home button on the lower edge of the printer control panel, or touch the Home button
in the upper-left corner of most screens.
NOTE:
The features that appear on the Home screen can vary, depending on the printer
configuration.
The status line provides information about the overall printer

1 Printer status
status.
On any screen other than the Home screen, the HP logo changes to
HP logo or
2
Home button a Home button. Touch the Home button to return to
the Home screen.
Touch the Stop button to pause the current job. The Job

3 Stop button Status screen opens and provides options to cancel or continue the
job.
Touch the Sign In button to access secured features.

Sign In or Sign
4 Touch the Sign Out button to sign out of the printer. The printer
Out button
restores all options to the default settings.
Language Touch the Language Selection button to select the language for the
5
Selection button control-panel display.
6 Sleep button Touch the Sleep button to put the printer into Sleep mode.
Touch the Network button to find information about the network

7 Network button
connection.
8 Help button Touch the Help button to open the embedded help system.
9 Scroll bar Use the scroll bar to see the complete list of available features.
1 Features Depending on the printer configuration, the features that appear in

0 this area can include any of the following items:
 Save to Device Memory
 Retrieve from USB
 Retrieve from Device Memory
 Job Status
 Supplies
 Trays
 Administration
 Device Maintenance
1
Home button Touch the Home button to return to the printer Home screen
1
at any time.
Control-panel view (touchscreen control panel, M555 models only)

The Home screen provides access to the printer features and indicates the current status of
the printer.
Return to the Home screen at any time by touching the Home button on the left side of the
printer control panel, or touch the Home button in the upper-left corner of most screens.
NOTE:
For more information about the printer-control-panel features, go
www.hp.com/support/colorljM554, www.hp.com/support/colorljM555’
Select Manuals, and then select General reference.
NOTE:
The features that appear on the Home screen can vary, depending on the printer
configuration.
Touch the Reset button to clear changes, release the printer

from a paused state, reset the copy count field, display
1 Reset button
hidden errors, and restore the default settings (including
the language and keyboard layout).
Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The
Sign In or Sign
2 NOTE:
Out button
This button displays only if the administrator has
configured the printer to require permission for
access to features.
Touch the information button to access a screen that
provides access to several types of printer information.
Touch the buttons at the bottom of the screen for the
following information:
 Display Language: Change the language setting

for the current user session.
 Sleep Mode: Place the printer into sleep mode.
 Wi-Fi Direct: View information for how to
3 connect directly to the printer using a phone,
Information button
tablet, or other device with Wi-Fi.
 Wireless: View or change wireless connection
settings (wireless models only).
 Ethernet: View or change Ethernet connection
settings.
 HP Web Services: View information to connect
and print to the printer using HP Web Services
(ePrint).
4 Touch the Help button to open the embedded help system.

Help button
5 Current time Displays the current time.
Touch any of the icons to open the application. Swipe the

screen sideways to access more applications.
NOTE:
6 Applications area
The available applications vary by printer. The
administrator can configure which applications
appear and the order in which they appear.
Indicates the number of pages on the Home Screen or in an

Home-screen page
7 application. The current page is highlighted. Swipe the
indicator
screen sideways to scroll between pages.
8 Touch the Home button to return to the Home screen.

Home button
How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item or

open that menu. Also, when scrolling through Touch the Settings icon
Tou menus, briefly touch the screen to stop the to open the Settings app.
ch gesture scrolling.
Swipe
Swipe until
Touch the screen and then move your finger
the Settings app
Swi horizontally to scroll the screen sideways.
displays.
pe gesture
Scroll Touch the screen and then move your finger

vertically to scroll the screen up and down. When Scroll through
Scro scrolling through menus, briefly touch the screen the Settings app.
ll gesture to stop the scrolling.
HP Embedded Web Server overview

All HP LaserJet printers include the HP Embedded Web Server (EWS). Use the EWS to
remotely monitor printer status, check supplies, and change printer settings.
The EWS is available whenever the printer is connected to an IP-based network. The
network does not have to be connected to the Internet. The EWS is not available for USB-
connected printers.
Tabs across the top of the EWS interface arrange features into groups such
as Print and Security. The number of tabs varies depending on the printer features and
capabilities. Each tab has a frame on the left that lists the available features. Click on a
feature to display the available settings in the main frame.
IMPORTANT:
Click the Apply button at the bottom of the screen to save changes. Sometimes it
is necessary to scroll down to the bottom of the window to see the button.
1. Open a Web-browser window, type the printer IP address or host name in

the address field, and then press Enter.
2. The EWS does not require a password by default. It might be necessary to
sign in with a user name and password if an administrator has secured the
EWS.
Learn more about the EWS in the Web-based training course HP Embedded Web Server
(EWS) Fundamentals Training.
EWS Tabs and menus

The printer capabilities and the version of HP FutureSmart firmware loaded determine
which tabs and menu items display in the EWS.
The available tabs for the HP Color LaserJet Enterprise M552, M553, M554, M555 include:
 Information
 General
 Print
 Troubleshooting
 Security
 HP Web Services
 Networking
 Other Links
Load the paper trays overview

Many paper jams are caused by improperly-loaded paper trays. When loading any paper
tray it is important to:
 Never add or remove paper from a tray while it is in use.

 Keep all loaded paper below the tray full indicator.
 Before loading paper, adjust the paper guides by squeezing the adjustment
latches and sliding the guides to the size of the paper being used.
 Use full reams of paper whenever possible.
 Remove any wrinkled, folded, or damaged paper from the paper tray.
Click here to advance to the Set paper size topic. Click the Next topic arrow ► above to
advance to pages showing videos of how to load trays. The videos are available for
customers on the SML and printer support site.
NOTE:
Information about paper orientation for each tray is in the printer User Guide and
the printer support sites.
Introduction
The following information describes how to load paper and envelopes into Tray 1. This tray
holds up to 100 sheets of 75 g/m2(20 lb) paper or 10 envelopes.
CAUTION:
To avoid jams, never add or remove paper from Tray 1 during printing.
Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in
the following table.
NOTE:
The Alternative Letterhead Mode settings affects the way to load letterhead or
preprinted paper. This setting is disabled by default. When using this mode, load
paper as for automatic duplex printing.
Paper type Image Single-sided Duplex printing or with

Orientation printing Alternative Letterhead Mode
enabled
Letterhead or Portrait Face-down Face-up

enabled
Top edge leading Bottom edge leading into the

into the printer printer
preprinted Face-down
Face-up
Top edge toward
Top edge toward the back of
the back of the
Landscape the printer
printer
Holes toward the Holes toward the back of the

back of the printer printer
Portrait or
Prepunched
landscape
Use alternative letterhead mode overview

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into
the tray the same way for all jobs, whether printing to one side of the sheet of paper or to
both sides. When using this mode, load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus. To use the feature
with Windows, also enable it in the print driver and configure the paper type in the print
driver.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. Press the Home button on the printer control panel.

2. Open the following menus:
o Administration
o Manage Trays
o Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
Print with Alternative Letterhead Mode (Windows)

To print with Alternative Letterhead Mode for Windows, perform the following procedure for
each print job.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click
the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click
the OK button.
11. Click the OK button to close the Document Properties dialog box. In
the Print dialog box, click the OK button to print the job.
12. Introduction
13. The following information describes how to load paper in Tray 2 and the optional
550-sheet trays (Trays 3, 4, and 5; part number B5L34A). This tray hold up to 550
sheets of 75 g/m2(20 lb) paper.
14. NOTE:
15. The procedure to load paper for the optional 550-sheet trays is the same as for
Tray 2. Only Tray 2 is shown here.
16. Trays 2, 3, 4, and 5 paper orientation

17. When using paper that requires a specific orientation, load it according to the
information in the following table.
18. NOTE:
19. The Alternative Letterhead Mode settings affects the way to load letterhead or
preprinted paper. This setting is disabled by default. When using this mode, load
paper as for automatic duplex printing.

enabled
Face-up
Face-down
Top edge toward
Letterhead or Top edge toward the left
Portrait the right
preprinted
Face up
Face down
Top edge toward
Top edge toward the back of
the back of the
Landscape the printer
printer
enabled
Holes toward the Holes toward the back of the

back of the printer printer
Portrait or
Prepunched
landscape
Introduction
The following information describes how to load envelopes. Use only Tray 1 to print on
envelopes. Tray 1 holds up to 10 envelopes.
NOTE:
Select the correct paper type in the print driver before printing.
Envelope orientation
Load envelopes in either of these orientations:
Face-down
Face-down
Top edge toward the back of the
Top edge leading into the printer
printer
Set the paper size and paper type

The paper size or type loaded in each tray can be designated by the customer. A paper
type or size can be selected within the print driver. For example: By setting a tray
to Letterhead, a user can select the Letterhead option in the Paper type: drop-down
menu in the print driver, and the printer will automatically pull paper from that tray. The
person printing the job does not need to know which tray the letterhead paper is loaded in.
While in the Ready state, the printer automatically senses the position of the paper guides
each time a tray is opened and closed. A prompt displays on the control panel asking the
user to accept or modify the detected paper size and the assumed paper type. The paper
size is determined by the position of the paper guides. The paper type is the last type
selected by the user. If no paper type had been selected, the paper type is the default
type:plain.
On the printer control panel, touch the Accept button to accept the detected settings or
touch the Modify button to see lists of paper sizes and paper types to choose from. Select
the appropriate settings, and then touch OK to proceed.
Complete instructions are in the User Guide and the printer Support Page at www.hp.com.
Print overview
The printers use typical print drivers for both Windows and Mac OS. Windows users can
use either the discrete (printer specific) print driver or the UPD. The overall operation and
functionality of the discrete driver and the UPD are very similar.
Introduction
This printer features Easy-access USB printing, for quickly printing files without sending
them from a computer. The printer accepts standard USB flash drives in the USB port near
the control panel. It supports the following types of files:
 .pdf
 .prn
 .pcl
 .ps
 .cht
Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use
one of the the following procedures to enable the port:
Enable the USB port from the printer control-panel menus
1. Press the Home button on the printer control panel.

o Administration
o General Settings
o Enable Retrieve from USB
3. Select the Enabled option, and then touch the Save button or press
the OK button.
Enable the USB port from the HP Embedded Web server (network-connected printers only)
1. Open the HP Embedded Web Server (EWS):
o 4-line control panels: View the control-panel display to see the
IP address.
Touchscreen control panels: From the Home screen on the
printer control panel, touch the Network button to display

the IP address or host name.
o Open a Web browser, and in the address line, type the IP
address or host name exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE:
If the Web browser displays a There is a problem with

this website’s security certificate message when
attempting to open the EWS, click Continue to this
website (not recommended).
Choosing Continue to this website (not
recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2. Open the Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents

1. Insert the USB flash drive into the Easy-access USB port.
NOTE:
The port might be covered. For some printers, the cover flips open.
For other printers, pull the cover straight out to remove it.
2. The printer detects the USB flash drive. Touch or press the OK button to
access the drive, or, if prompted, select the Retrieve from USB option from
the list of available applications. The Retrieve from USB screen opens.
3. Select the name of the document to print.
NOTE:
The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select Copies, and then use the keypad to
change the number of copies.
5. Touch the Start button or press the OK button to print the document.
6. Introduction
7. The following information provides procedures for creating and printing documents
that are stored on the printer. This feature is enabled on the printer by default.
Create a stored job (Windows)

You can store jobs on the printer so you can print them at any time.
NOTE:
Your print driver might look different than what is shown here, but the steps are
the same.
1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then
select Properties or Preferences (the name varies for different software
programs).
NOTE:
To access these features from a Windows 8 or 8.1 Start screen,
select Devices, select Print, and then select the printer.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.

o Proof and Hold: Print and proof one copy of a job, and then print
more copies.
o Personal Job: The job does not print until you request it at the
printer control panel. For this job-storage mode, you can select
one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide
the required PIN at the control panel. If you encrypt the job, you
must provide the required password at the control panel.
o Quick Copy: Print the requested number of copies of a job and
store a copy of the job in the printer memory so you can print it
again later.
o Stored Job: Store a job on the printer and allow other users to
print the job at any time. For this job-storage mode, you can select
one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who
prints the job must provide the required PIN at the control panel. If
you encrypt the job, the person who prints the job must provide
the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then
enter the user name or the job name.
Select which option to use if another stored job already has that name:
o Use Job Name + (1-99): Append a unique number to the end of

the job name.
o Replace Existing File: Overwrite the existing stored job with the
new one.
6. Click the OK button to close the Document Properties dialog box. In
the Print dialog box, click the OK button to print the job.
Create a stored job (OS X)

You can store jobs on the printer so you can print them at any time.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the
menus drop-down list, and then click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
o Proof and Hold: Print and proof one copy of a job, and then print
more copies.
o Personal Job: The job does not print until you request it at the
printer control panel. If you assign a personal identification
number (PIN) to the job, you must provide the required PIN at the
control panel.
o Quick Copy: Print the requested number of copies of a job and
store a copy of the job in the printer memory so you can print it
again later.
o Stored Job: Store a job on the printer and allow other users to
print the job at any time. If you assign a personal identification
number (PIN) to the job, the person who prints the job must
provide the required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then
enter the user name or the job name.
Select which option to use if another stored job already has that name.
o Use Job Name + (1-99): Append a unique number to the end of

the job name.
o Replace Existing File: Overwrite the existing stored job with the
new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can
protect the job with a PIN. Type a 4-digit number in the Use PIN to
Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job

Use the following procedure to print a job that is stored in the printer memory.
1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.
3. Select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or
password.
5. Adjust the number of copies, and then touch the Start button or press
the OK button to print the job.
Delete a stored job

When you send a stored job to the printer memory, the printer overwrites any previous jobs
with the same user and job name. If a job is not already stored under the same user and
job name, and the printer needs additional space, the printer might delete other stored jobs
starting with the oldest. You can change the number of jobs that the printer can store from
the General Settings menu on the printer control panel.
Use this procedure to delete a job that is stored in the printer memory.
1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.
3. Select the name of the folder where the job is stored.
4. Select the name of the job, and then select the Delete button.
5. If the job is private or encrypted, enter the PIN or the password, and then select
the Delete button.
6. Security features overview

7. The printer supports security standards and recommended protocols that help keep
the printer secure, protect critical information on the network, and monitor and
maintain the printer.
8. Certain features can be enabled, disabled, or restricted by the printer administrator.
9. Access to the administration functions can also be restricted. Data and job
information can be encrypted, stored and securely erased. The formatter cage can
also be secured.
10. The printer also supports HP Trusted Platform Module (TPM). The TPM (part
number F5S62A) is a hardware-based system security feature that can securely
store information, such as passwords and encryption keys, which can be used to
authenticate the platform. It can also be used to store platform measurements that
help ensure that the platform remains trustworthy. The TPM is included in the M554
and M555 models.
11. NOTE:
12. On the M554, M555, and M578 MFP models the TPM is installed at the factory and
is not set up as a service part. It is not replaceable in the field.
13. For in-depth information about HP's secure imaging and printing solutions, visit
www.hp.com/go/Imaging_and_Printing_Security_Best_Practices.
14. Manage security settings overview

15. While some security features can be enabled or disabled through the control panel,
making the changes using the EWS is the preferred method because the EWS has
a more complete set of controls. Access to the EWS can be restricted so only
administrators have access to the security features and other printer-configuration
tools.
16. The EWS works when the printer is connected to an IP-based network. The EWS
does not support IPX-based printer connections. Internet access is not required to
open and use the EWS.
17. When the printer is connected to the network, the HP Embedded Web Server is
automatically available.
18. Type the printer IP address, host name, or Bonjour name (if Bonjour is enabled) in
the address/URL field of a Web browser to open the EWS.
19. The security settings are included on the Security and Network tabs.
20. NOTE:
21. If an administrator account has been set up, the Security and Network tabs are
only available to an administrator.
Security tab
 General Security— Set passwords, restrict access to the EWS, and manage
USB settings.
 Access Control — Manage users, groups, and control access to certain
printer features.
 Protect Stored Data — Manage HDD encryption settings, job storage, and
job deletion settings.
 Certificate Management — Install, delete, and validate security certificates.
 Self Test — Run tests to verify security settings, check data security, and
check code integrity.
Networking tab
 Settings — Review the status of network security settings and configure

security settings using the HP Jetdirect Security Configuration Wizard.
 Authorization — Manage the administrator password, network security
certificates, and set up the network Access Control List (ACL).
 Management Protocols — Set up encrypted communications, configure
SNMP settings, and manage other network protocols and services.
 802.1X Authentication — Enable and configure 802.1X authentication
protocols.
 IPsec/Firewall — Enable secure IP network communications.
 Announcement Agent— Enable remote configuration using a Configuration
Server.
Access control overview

Administrators can control access to product features using the HP Embedded Web Server
(EWS) or HP Web Jetadmin.
By default, all users have access to all features, and can adjust any setting. There are three
default permission sets:
 Device GuestDevice Guest is the default user role. A Device Guest is a user
who does not have an account on the product. Administrators can control
what features a Device Guest has access to.
 AdministratorThe Administrator role is disabled by default. Enter an
administrator username and password by in the General Security section of
the Security tab to enable the Administrator role.Once the role is enabled a
user must log in to the product using the administrator username and
password to change product settings. Administrators have full access to all
features.
 Device UserAn administrator can allow a Device User to log in to the product
to have access to selected features. Administrators can elect to create a local
account on the product or use and LDAP or Windows authentication to log in
to the product.Administrators can click the Manage Permission Sets... button
in the Access Control area to create additional user roles.
Secure the HP Embedded Web Server

Assign an administrator password for access to the product and the HP Embedded Web
Server so that unauthorized users cannot change the product settings.
The password assigned to the administrator account is also the Device Administrator
Access Code at the device.
1. Open the HP Embedded Web Server by entering the product IP address into
the address line of a Web browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username field, enter the name to associate with the password.
5. Enter the password in the New Password field, and then enter it again in
the Verify Password field.
NOTE:
If you are changing an existing password, you must first enter the
existing password in the Old Password field.
6. Click the Apply button. Make note of the password and store it in a safe
place.
Lock the control panel menus

Some features on the product control panel can be secured so that unauthorized people
cannot use them. When a feature is secured, the product prompts you to sign in before you
can use it. You can also sign in without waiting for a prompt by touching the Sign In button
on the Home screen.
Permissions can be set for groups of users, individual users, and guest users. Access
codes are assigned to groups and users. Guest users are not required to enter access
codes. For example, an access code can be assigned to a group of users to allow them to
use the “Save to USB” feature. A guest user would not have access to that feature.
1. Open the HP Embedded Web Server by entering the product IP address into
the address line of a Web browser.
2. Click the Security tab.
3. Open the Access Control menu.
4. In the Sign In and Permission Policies area, select which types of users have
permission for each of the features.
5. Click the Apply button.
6. Data and file security overview

7. There are several methods for protecting data stored on the hard disk and sent to
or from the printer. Data on the HP High-Performance Hard Disk (Encrypted HDD
or HDD) can be encrypted so that information on the hard disk cannot be accessed
if the drive is removed from the printer. The printer also supports two levels of
securely erasing saved jobs and temporary files created as a result of processing
jobs. Data sent to and from the printer can also be encrypted.
8. Control access to the printer and protect stored jobs by requiring that an access
code be entered prior to saving or retrieving the job from the printer.
9. NOTE:
10. Additional information can be found in the access control and print tasks sections
of this course.
11. Encryption support overview

12. The hard disk provides hardware-based encryption to securely store sensitive data
without impacting printer performance. This hard disk uses the latest Advanced
Encryption Standard (AES) and has versatile time-saving features and robust
functionality.
Configure the HP High-Performance Secure Hard-Disk Drive

Use the Security menu in the HP Embedded Web Server to configure the disk.
With an encrypted drive, the data on the drive is not accessible if removed from the device.
For more information about the encrypted hard disk, see the HP High-Performance Secure
Hard Disk Setup Guide.
1. Go to www.hp.com/support.
2. Select the country where you purchased your product.
3. Click Drivers & Downloads.
4. Enter Secure Hard Disk into the Find my product search field, and then
press Enter.
5. Click the HP High-Performance Secure Hard Disk link.
6. Click the Manuals link.
HP High-Performance Secure Hard-Disk Drive and Embedded Multi-Media
Card (eMMC) interaction

When a new HDD is installed in the printer all data on the eMMC is automatically migrated
to the HDD and erased from the eMMC.
If the HDD fails and needs to be replaced, the eMMC can be re-enabled by performing a
firmware upgrade to the eMMC. This makes the printer usable until a replacement HDD
can be procured.
Use the following steps to re-enable the eMMC:
1. Turn off the printer.
2. Remove the HDD.
3. Perform the following product firmware upgrade procedure. The product
firmware installs automatically to the eMMC.
o Do the one of the following:
o In the U.S., go to the product-specific support page.
o Select Drivers, Software, and Firmware,

and then select Cross operating system
(BIOS, Firmware, Diagnostics, etc.)
o Locate the firmware download, and then

select Download.
o Outside the U.S., go to www.hp.com/support.
o Select your country/region.
o Select Product Support &

Troubleshooting.
o Enter the printer name, and then

select Search. Select Drivers, Software,
and Firmware, and then select Cross
operating system (BIOS, Firmware,
Diagnostics, etc.).
o Locate the firmware download, and then

select Download.
o Copy the firmware upgrade file to the root directory of a USB

flash drive. The firmware upgrade file has a .bdl extension.
o Insert the USB flash drive into the USB port near the printer
control panel.
o Turn on the printer.
o The following message displays on the control panel: 99.39.67
eMMC Not Bootable. Touch the OK button to continue.
o Wait for the Pre-Boot menu to appear on the control-panel
display, and then touch the down arrow button to scroll to 3
Administrator. Touch the OK button to select it.
o Touch the down arrow button to scroll to 1 Download.

Touch the OK button to select it.
o Touch the down arrow button to scroll to 3 Download.

Touch the OK button to select it.
o Several .bdl files might be listed. Touch the down arrow

button to scroll to the firmware upgrade file that you downloaded
previously. Touch the OK button to select it.
o Wait while the file transfers. When the transfer is complete, the
message Complete displays on the screen.
o Turn the printer off, remove the USB flash drive, and then turn
the printer on. Wait for several minutes while the printer
initializes.
o If the upgrade is unsuccessful, try sending the

firmware upgrade file again.
o If the upgrade is successful, the printer initializes

successfully.
4. Protect stored data

5. The printer can be configured by an administrator to allow jobs to be stored on the
HDD or embedded MultiMedia Card (eMMC) installed in the printer. Access to
the Retrieve from Device Memory feature can be restricted to specific users or
groups.
6. For additional security a print job can be sent to the printer as a private job or an
encrypted job. A PIN or password must be entered at the control panel in order to
print private or encrypted jobs.
7. For more information about saving and printing stored jobs, see the User Guide or
printer support site.
8. IP Security (IPsec)
9. IPsec is a set of protocols that control IP-based network traffic to and from the
printer. IPsec provides host-to-host authentication, data integrity, and encryption of
network communications.
10. Use the Networking tab in the EWS to configure IPsec for printers that are
connected to the network and have an HP Jetdirect print server.
11. CSR parts and supplies overview

12. The CSR level indicates the expected difficulty the customer will experience when
removing and replacing an assembly. The CSR A assemblies in this section are
easy for the customer to remove and replace. The CSR B assemblies in this
section might be difficult for the customer to remove and replace.
13. Installation guides are included with all CSR kits.
14. The list of CSR parts, installation guides, and the videos shown in this section are
available to customers on the printer support page, the SML, and on
www.HP.com/support.
Support
Support
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems. The module also
includes an overview of the operation of major hardware components.
Some information common with other HP LaserJet printers is included. Additional printer-
specific information is available in the printer Troubleshooting manual and Repair manual.
Information about how HP LaserJet printers function can be found in the HP LaserJet
fundamentals courses available on HP University.
See the Troubleshooting manual for additional information and complete troubleshooting
procedures.
Additional resources include:
 WISE — Available to agents with HP NT logins

 WISE for Channel Partners — Available to HP channel partners
 Product Service Manuals
 The printer-specific support site
 support.hp.comSelect the appropriate country/region,
select Troubleshooting, and then enter the printer number for guided
troubleshooting, videos, and additional information. The content on
www.hp.com/support is available to customers.
 HP University
Search HP University for:
o Additional resources for both printers.
o NFC training material.
o HP ePrint training material.
o Information about additional related printers and features.
The module is organized in three sections:

Firmware
By the completion of the Firmware section, learners should be able to:
 Generate Debug Data using the printer EWS

 Reset printer firmware using the EWS
 Access and use the Pre-boot menu
Hardware
By the completion of the Hardware chapter, learners should be able to understand the
basic theory of operation and identify the major components of the following:
 Control-panel assembly
 Toner cartridges
 Print engine
 Input accessories
Troubleshooting
By the completion of the Troubleshooting section, learners should be able to:
 List the troubleshooting resources available to customers

 List the troubleshooting resources available to Support and Service agents
 Describe the capabilities available in the Troubleshooting menu
 Understand the available diagnostic tests
NOTE:
Many part names remain in English only to match the names used in the Service
Manuals and when ordering replacement parts.
NOTE:
WISE provides the most up-to-date service and troubleshooting documents, and
should be checked first when assessing an issue. Customers do not have access
to WISE.
Firmware overview
Support – Firmware
The M552 and M553 printers are shipped with HP FutureSmart 3. The M554 and M555
printers are shipped with HP FutureSmart 5. If necessary, fixes are released to address
issues and implement minor enhancements. New features or changes to the user interface
are introduced in new versions of HP FutureSmart firmware.
Customers can elect to stay on the released version of HP FutureSmart and install service
packs or upgrade to new versions of FutureSmart as they are released. Firmware cannot
be downgraded below the version of HP FutureSmart that the printers were released with.
Firmware-upgrade procedures for the HP Color LaserJet Enterprise M552, M553, M554,
M555 are the same as with other FutureSmart printers.
See the prerequisite course HP FutureSmart Firmware Training and the printer
Troubleshooting manual for more information.
Pre-boot menu overview

The Pre-boot menu is the Basic Input/Output System (BIOS) of the printer. If a sever error
occurs during startup, the printer will display the Pre-boot menu on the control panel. A
user can also enter the Pre-boot menu during startup.
Use the Pre-boot menu to:
 Reset the printer to the factory default settings

 Manage the HDD or Embedded Multi-Media Card (eMMC)
 Erase the HDD or eMMC
 Upgrade printer firmware
 Administer certain network settings
 Run diagnostic tests
There are three levels of printer resets available in the Pre-boot menu:
 Cold Reset — Resets all printer configurations and settings to the factory
defaults. All customer settings and configurations are lost.
 Partial Clean — Reinitializes the HDD, but does not erase the firmware
repository. The printer can still start with the existing firmware. All customer
settings and configurations are lost.
 Format Disk — Reinitializes all partitions of the HDD or the eMMC. All
information, including the firmware, is erased. The firmware must be
Pre-boot menu overview

The Pre-boot menu is the Basic Input/Output System (BIOS) of the printer. If a sever error
occurs during startup, the printer will display the Pre-boot menu on the control panel. A
user can also enter the Pre-boot menu during startup.
Use the Pre-boot menu to:
 Reset the printer to the factory default settings

 Manage the HDD or Embedded Multi-Media Card (eMMC)
 Erase the HDD or eMMC
 Upgrade printer firmware
 Administer certain network settings
 Run diagnostic tests
There are three levels of printer resets available in the Pre-boot menu:
 Cold Reset — Resets all printer configurations and settings to the factory
defaults. All customer settings and configurations are lost.
 Partial Clean — Reinitializes the HDD, but does not erase the firmware
repository. The printer can still start with the existing firmware. All customer
settings and configurations are lost.
 Format Disk — Reinitializes all partitions of the HDD or the eMMC. All
information, including the firmware, is erased. The firmware must be
Hardware overview
Support – Hardware
This module highlights common issues and describes overall troubleshooting and
diagnostic procedures.

 The printer-specific support site:
o www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553,
www.hp.com/support/colorljM554,
www.hp.com/support/colorljM555
 www.hp.com/supportSelect the appropriate country/region,

 HP University
Search HP University for the following:
o NFC training material
o HP ePrint training material
o Information about additional related printers and features
 Control-panel assembly overview

 The M552dn, M553n, M553dn, and M554 control panel is a 6.85 cm(2.7 in) four-
line color display with numeric keypad and additional buttons for navigating control
panel menus. The M553x and M555 control panel is a color touchscreen control
panel.
 The M553x and M555 control panel has a diagnostic mode to allow testing of the
touchscreen, Home button, and speaker. The control panel does not require
calibration.
Control-panel view (4-line control panel, M552, M553 n and dn, and M554
models only)
 Control-panel assembly
 NFC PCA holder and screw
 USB cable
 Control-panel screws
 Control-panel connector
 Toner cartridges overview

 The printer has four toner cartridges, one for each color: cyan, magenta, yellow,
and black.
 Service-level walkaround
 Covers

 Covers
Callout Description Part Number Quantity
1 Cover, right rear RC4-0178- 1

000CN
RC4-0179-
2 Cover, left 1
000CN
RC4-0183-
3 Handle, right 1
000CN
RC4-0213-
4 Cover, HIP (M552dn, M553dn, M553x) 1
000CN
RC4-0214-
5 Cover, USB 1
000CN
RL2-0096-
6 Cover, upper (M553n) 1
000CN
RL2-0097-
6 Cover, upper (M553x) 1
000CN
RL2-0098-
6 Cover, upper (M552dn, M553dn) 1
000CN
RM2-0019-
7 Door assembly, right 1
000CN
8 Roller, pickup, Tray 1 (part of Tray 1 roller kit) B5L24-67905 1
Roller, separation, Tray 1 (part of Tray 1 roller

9 B5L24-67905 1
kit)
10 Toner collection unit B5L37-67901 1
11 Cover, front B5L25-67901 1
RM2-0044-
12 Output bin 1
000CN
RM2-0084-
13 Cover, formatter 1
000CN
RM2-0085-
14 Cover, rear 1
000CN
RM2-7180-
15 Control panel (M552dn, M553n, M553dn) 1
000CN
RM2-6582-
15 Control panel (M554) 1
000CN
16 Control panel (M553x) B5L24-67903 1
16 Control panel (M555) K0Q15-60109 1
Print engine overview

The engine-control system receives commands from the formatter and interacts with the
other main systems to coordinate all printer functions. The engine-control system
consists of the following components:
 DC controller
 One low-voltage power supply
 Two high-voltage power supplies
 One fuser power supply
Engine-control system
Fuser control overview

The DC controller and components in the fuser perform the following functions related to
fuser operation:
 Control fuser temperature

 Detect fuser failures
 Prevent excessive temperature rise
 Detect remaining life in the fuser
 Determine if the correct fuser is installed
 Sensors
Sensors
Component abbreviation Component name
PS1 Loop sensor
SE1 Media sensor
SR1 Drum home position sensor 1
SR4 Developing home position sensor
SR5 Primary transfer roller disengagement sensor
SR6 Top-of-page (TOP) sensor (M552dn, M553dn and M553x only)
SR6N Top-of-page (TOP) sensor (M553n only)
SR8 Tray 1 media-out sensor
SR9 Fuser delivery sensor
SR10 Output bin media-full sensor
SR11 Fuser pressure release sensor
SR12 Tray 2 media-out sensor
SR13 Media width sensor, front (M552dn, M553dn and M553x only)
SR13N Media width sensor, front (M553n only)

Sensors
Component abbreviation Component name
SR14 Media width sensor, rear (M552dn, M553dn and M553x only)
SR14N Media width sensor, rear (M553n only)
Registration density sensor
Environment sensor (temperature and humidity)
Yellow toner-level sensor
Magenta toner-level sensor
Cyan toner-level sensor
Black toner-level sensor
Residual toner collection unit full sensor
Motors
The printer has eight motors. The motors drive the components in the paper-feed and
image-formation systems.
The DC controller monitors the fuser motor; the scanner motor, and drum motors 1, 2, and
3 to determine if a motor has failed. It notifies the formatter when it encounters the following
conditions:
 Startup failure: the motor does not reach a specified speed within a specified
time from when the motor starts.
 Rotational failure: the rotational speed of the motor is not in the specified
range for a specified time after the motor reaches a specified speed.
Motors
Abbreviation Name Purpose Failure

detection
Drives the yellow photosensitive

M1 Drum motor 1 drum, yellow developing roller, and Yes
magenta developing roller
Drives the magenta photosensitive

M2 Drum motor 2 drum, cyan photosensitive drum, and Yes
cyan developing roller
Drives the black photosensitive drum,

M3 Drum motor 3 Yes
black developing roller, and ITB
Drives the pressure roller and

delivery roller; the pressurization and
M4 Fuser motor release of the pressure roller; and the Yes
engagement and disengagement of the
primary and secondary transfer rollers
Drives the registration roller, Tray 1

M5 Pickup motor pickup roller, Tray 2 pickup roller, No
and Tray 2 feed roller
Developing Drives the engagement and

M6 disengagement disengagement of the developing No
motor rollers
M7 Scanner motor Drives the scanner mirror Yes
Duplex reverse
motor (M552dn,
M8 Drives the duplex reverse roller No
M553dn and M553x
only)
Switches
Switches
Component Component name

abbreviation
SW1 24V interlock switch
SW3 Right door switch
SW4 Power supply switch
SW5 Tray 2 detection switch
SW1001 Test print switch
Diagrams overview
Use the diagrams in this section to identify printer sensors and assemblies.
Diagrams: Printed circuit assembly (PCA) connector locations overview

Use the figures in this section to identify PCA connectors.
Diagrams: Locations of major assemblies overview

Use the figure in this section to identify and locate major components and assemblies in the
printer.
Defeating interlocks
Different tests can be used to isolate different types of issues. For assembly or noise
isolation, run the diagnostic test when the front door or right door is open. To operate
the printer with the doors open, the interlock switch levers must be depressed to
simulate a closed-cover position.
Warning
Be careful when performing printer diagnostics to avoid risk of injury. Only
trained service personnel should open and run the diagnostics with the covers
removed. Never touch any of the power supplies when the printer is turned on.
TIP:
Fold a stiff piece of paper, for example a business card or index card, into a 10
mm(.375 in) strip, and insert the strip into the slots for the front door and right
door logic switches.
1. Open the front door, and then insert a folded piece of paper into one slot.
Defeating interlocks (front door)
2. Open the right door, and then insert a folded piece of paper into two slots.
Defeating interlocks (right door; right side)
Defeating interlocks (right door; left side)
Paper path test

This diagnostic test generates one or more test pages. Use these pages to isolate the
cause of jams.
To isolate a problem, specify which input tray to use, specify whether to use the duplex
path, and specify the number of copies to print. Multiple copies can be printed to help
isolate intermittent problems. The following options become available after beginning the
diagnostic feature:
 Print Test Page: Run the paper-path test from the default settings: Tray 2, no
duplex, and one copy. To specify other settings, scroll down the menu, and
select the setting, and then scroll back up and select Print Test Page to start
the test.
 Source Tray: Select Tray 1, Tray 2, or the optional tray.
 Test Duplex Path: Enable or disable two-sided printing.
 Number of Copies: Set the numbers of copies to be printed; the choices are
1, 10, 50, 100, or 500.
Access the paper path test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch
the Administration button.
o Troubleshooting
o Diagnostic Tests
o Paper Path Test
3. Select the paper-path test options for the test.
Access the paper path test from a LCD control panel
1. From the Home screen on the printer control panel, use the down
arrow button to scroll to Administration, and then press

the OK button.
2. Use the down arrow button to scroll to Troubleshooting, and then

press the OK button.
3. Use the down arrow button to scroll to Diagnostic Tests, and then
4. Use the down arrow button to scroll to Paper Path Test, and then
Paper path test

cause of jams.
diagnostic feature:
the test.
1, 10, 50, 100, or 500.

o Troubleshooting
o Diagnostic Tests
o Paper Path Test

the OK button.

5. Fuser wrapping jam detection overview

6. The printer includes controls for detecting when a jam occurs causing the paper to
wrap around the fuser roller.
7. Loop control
8. The loop control stabilizes the paper feed operation before the paper enters the
fuser. If the pressure roller rotates slower than the secondary transfer roller, the
paper loop increases and an image defect or paper crease occurs. If the pressure
roller rotates faster than the secondary transfer roller, the paper loop decreases
and a vertical scanning magnification failure occurs because the pressure roller
pulls the paper.
9. To prevent these problems, the loop sensor detects the paper loop before the
paper enters the fuser. The DC controller adjusts the rotational speed of the fuser
motor according to the output signals from the loop sensor and maintains the
paper loop. The DC controller slows the fuser motor when the sensor is off and
speeds up the sensor when the sensor is on.
10. Loop control mechanism
Pressure roller pressurization and depressurization control

To prevent excessive wear on the pressure roller and help with jam-clearing procedures,
the pressure roller pressurizes only during printing and standby. The DC controller reverses
the fuser motor. The fuser motor rotates the fuser pressure-release cam.
Pressure roller pressurization control
The pressure roller depressurizes under the following conditions:
 The printer is turned off

 Any failure occurs
 During power-save mode
 A paper jam is detected
If the DC controller does not sense the fuser pressure-release sensor for a specified period
after it reverses the fuser motor, it notifies the formatter that a fuser pressure-release
mechanism failure has occurred.
Sleep mode
NOTE:
In the General Settings menu (a submenu of the Administration menu), this
item is termed Sleep Timer Settings.
This feature conserves power after the printer has been idle for an adjustable period of
time. When the printer is in Sleep mode, the printer retains all settings, downloaded fonts,
and macros. The default setting is for Sleep mode to be enabled, and the printer enters
Sleep mode after 30 seconds of idle time.
The printer firmware uses a combination of timers and Sleep settings to control when the
printer enters a different state as well as what states the printer will enter. The available
states are listed below, in descending order, from using the most power to using the least
power:
 Active: The printer control panel is fully illuminated. The power button light is
illuminated.
 Shallow sleep: The printer control panel is dim and the content is grayed out,
but is still readable. The power button light is illuminated.
 Sleep: The printer control panel is off (blacked out). The power button light
blinks once every three seconds.
 Deep sleep: The printer control panel is off (blacked out). The power button
light blinks once every three seconds. The control panel and power button
appearance is the same in this state as the sleep state. However, the printer
is drawing less than 1 watt of power in the deep sleep state (as opposed to 6
watts of power in the sleep state).
 Off: This state is entered by pressing the power button or removing power
from the printer. The power button light is not illuminated.
The printer exits Sleep mode and enters the warm-up cycle when any of the following
events occur:
 The printer receives a print job, valid data, or a PML or PJL command.
 A control-panel button is pressed or the touchscreen is touched.
 A cover or door is opened.
 The engine-test switch is pressed.
 A paper tray, other than Tray 1, is opened.
NOTE:
If the printer is in the deep sleep state, opening a paper tray will not
cause the printer to exit Sleep mode.
NOTE:
Printer error messages override the Sleep message. The printer enters Sleep
mode at the appropriate time, but the error message continues to appear.
TIP:
When the printer is in Sleep mode, the sub-power supply is off and the low-
voltage power supply is on.
Input accessories overview

NOTE:
The M552 model accepts one 1 x 550-sheet paper feeder. The M553, M554, and
M555 models accept up to three 1 x 550-sheet paper feeders.
Trays 3-5 overview

The 550-sheet paper feeder is installed under the printer. It picks up paper and feeds it
into the printer.
550-sheet paper feeder
Trays 3-5 driver PCA

The paper feeder controller controls the operational sequence of the paper feeder.
Tray 3-5 driver PCA
Trays 3-5 motor control

The 550-sheet paper feeder has one motor for lifting the tray and feeding paper.
Trays 3-5 motor control
Component Drives Failure

detection
Tray pickup roller (B5L24-

67904)
Tray feed roller (B5L24-67904)
Feed motor (550-sheet paper
M20 Paper feed assembly (RM2-5145- No
feeder)
000CN)
Lifter drive assembly (RM2-
5149-000CN)
Trays 3-5 electrical components

The paper feeder contains several motors, solenoids, sensors, and switches, as described
in the following table.
Tray 3-5 electrical components
Component Abbreviation Component name Replacement part number

type
Feed motor (550-sheet Paper feed assembly

Motor M20
paper feeder) (RM2-5145-000CN)
Tray pick up clutch (550- Lifter drive assembly

Clutch CL20
sheet paper feeder) (RM2-5149-000CN)
Right door switch (550- Right door (RM2-5146-

SW20
sheet paper feeder) 000CN)
Switches
Tray detection switch (550- Switch button (WC2-5806-
SW21
sheet paper feeder) 000CN)
Tray media-out sensor Paper pick up assembly

SR20
(550-sheet paper feeder) (RM2-5154-000CN)
Sensors
Feed sensor (550-sheet Paper feed assembly
SR21
paper feeder) (RM2-5145-000CN)
Trays 3-5 paper pickup
The 550-sheet paper feeder picks up one sheet from the paper-feeder tray and feeds it to
the printer.
Paper pickup and feed operation (550-sheet paper feeder)
Pickup feed components (1x550-sheet paper feeder)
Abbreviation Component Replacement part number
Paper feed assembly (RM2-5145-

M20 Feed motor (550-sheet paper feeder)
000CN)
Tray pickup clutch (550-sheet paper

CL20 Part not available
feeder)
Tray media-out sensor (550-sheet Paper pick up assembly (RM2-

SR20
paper feeder) 5154-000CN)
Paper feed assembly (RM2-5145-

SR21 Feed sensor (550-sheet paper feeder)
000CN)
Tray detection switch (550-sheet

SW21 Switch button (WC2-5806-000CN)
paper feeder)
Trays 3-5 multiple feed prevention

The trays 3-5 multiple-feed prevention for the paper feeder is operated in the same way as
that of the printer base.
Trays 3-5 tray presence detection

The trays 3-5 tray presence detection for the paper feeder is the same way as that of the
printer base.
Trays 3-5 tray lift operation

The 550-sheet paper feeder keeps the paper stack surface at the correct pickup position.
The tray lift operation occurs under the following conditions:
 The printer is turned on.

 The tray is inserted.
 The paper stack surface of the tray lowers.
The sequence occurs as follows:

1. The feeder tray-lifting motor rotates and the lifter moves up.
2. When the paper-feeder media-stack-surface sensor detects the stack
surface of the paper, the lifting motor stops.
3. The lifting motor rotates again to lift the lifter when the paper-feeder media-
stack-surface sensor detects the stack surface, and then lowers during
printing.
If a tray media-stack-surface sensor does not detect a stack surface within a specified
period after the lifting motor starts rotating, the paper feeder driver determines that the
lifting motor has failed and notifies the formatter through the DC controller.
The paper-feeder driver notifies the formatter if either of the paper-feeder media-stack-
surface sensors fails to detect the stack surface within a specified period from when a lift-
up operation starts.
Trays 3-5 jam detection

The 550-sheet paper feeder uses the feed sensor (SR21) and right door switch (SW20) to
detect the presence of paper and to check whether paper has jammed.
Jam detection (1x550-sheet paper feeder)
The 550-sheet paper feeder detects the following jams:
 Media input delay jam 1 (550-sheet paper feeder): Paper did not reach the
registration sensor in time.
source tray feed sensor in time.
tray 3 feed sensor in time.
 Pickup stationary jam (550-sheet paper feeder): The feed sensor does not
detect the trailing edge of paper within a specified time after the sensor
detects the leading edge.
 Residual paper jam (550-sheet paper feeder): The feed sensor detects the
presence of paper for a specified time during an automatic delivery operation.
 Right door open jam (550-sheet paper feeder): The right door open is
detected during a paper feed operation.
Troubleshooting overview
Support – Troubleshooting
This section covers the basics of:
 Tests available in the control panel Troubleshooting menu

 Conducting a print-engine test
 Troubleshooting the control panel
See the printer Troubleshooting Manual for additional topics and advanced instructions.
Troubleshooting menu overview

To display: At the printer control panel, select the Administration menu, and then
select the Troubleshooting menu.
In the following table, asterisks (*) indicate the factory default setting.
NOTE:
For touchscreen models, use the Save button to save a selected option.
For all other models, use the up arrow button or down arrow button
to highlight an option, and then press the OK button to save the selected
option.
Troubleshooting menu
First level Second level Third Fourt Values Description

level h
level
Use to print a list

of the 1,000 most
recent events in the
View* Event Log. For
(touchscreen each event, the
Event Log ) printed log shows
the error number,
Print page count, error
code, and
description or
personality.
View*
(touchscreen Shows how many
Paper
) pages were printed
Path Page
from each tray.
Print
Print Use this item to

Quality Print PQ print pages that
Pages Troubleshootin Print can help resolve
g Page problems with
print quality.
Diagnostics Print Use to print a

Page diagnostics page.
The page includes
color swatches and
a table of

level h
level
electrophotographi
c (EP) parameters.
Use to print a page

to help identify
arcing in the high-
voltage power
supply for each
color. The page
Print contains a series of
Test Print colored bars. If
Page streaks appear on a
bar, the high-
voltage power
supply for the
Color Band corresponding
Test color might have a
problem.
Some problems
with the high-
voltage power
Range: 1 – supply do not
30 appear until after
Copies
several pages have
Default = 1 been printed, so
this test includes
an option to print
up to 30 pages.
Diagnosti Select from

Initiates a test of
c Tests Paper Path a list of the
the paper path
Sensors printer
sensors.
sensors.
Paper Path Print

Test Test
Page

level h
level
Generates a test
page for testing
paper handling
Select from
features. Test
Source a list of the
specific paper
Tray available
paths by choosing
trays.
which path the
printer uses for the
test.
Test Off*
Duplex
Path On
Sets the default

number of copies
for a copy job.
This default
Numbe Range: 1– applies when the
r of 500 Copy or Quick
Copies Default = 1 Copy function is
initiated from the
printer Home
screen. The factory
default setting is 1.
Manual Sensor Select from Test the printer

Test a list of sensors and
available switches for
components. correct operation.
Each sensor is
Reset
displayed on the
Sensors
control-panel
screen, along with
its status.
Manually trip each
sensor and watch
for it to change on
the screen. Press
the Stop button to

level h
level
abort the test.
Test the sensors in

the trays and bins
for correct
operation. Each
Select from sensor is displayed
a list of on the control-
Tray/Bin available panel screen, along
Manual Sensor components. with its status.
Test
Reset Manually trip each
Sensors sensor and watch
for it to change on
the screen. Press
the Stop button to
abort the test.
Diagnosti Use this item to

c Tests exercise individual
parts
(continued
independently to
)
isolate noise,
leaking, or other
issues. To start the
test, select one of
Select from the components.
Component a list of The test will run
Test available the number of
components. times specified by
the Repeat option.
The user might be
prompted to
remove parts from
the printer during
the test. Press
the Stop button to
abort the test.
Print/Stop Test Specify the length

of time in

level h
level
milliseconds (0-
60,000).
Create
device data
file
Create
zipped
debug
Create files that
information
contain
Retrieve file
information about
Diagnosti
Include the printer that can
c Data
crash dump help identify the
files cause of problems.
Clean up
debug
information
Export to
USB
Generate
Debug Start
Data
Diagnostic Tests overview

The Diagnostic Tests menu has the following options and tests:
 Disable Cartridge Check

 Paper Path Test
 Paper Path Sensors test
 Manual Sensor Test
 Tray/Bin Manual Sensor Test
 Component Test
 Print/Stop Test
Disable cartridge check

Use this diagnostic test to print internal pages or send an external job to the printer when a
toner cartridge is removed or exchanged. Supply errors are ignored while the printer is in
this mode. When the printer is in this mode, access the troubleshooting menus and print
internal pages (the print quality pages will be the most useful). This test can be used to
isolate problems, such as noise, and to isolate print-quality problems that are related to a
toner cartridge.
NOTE:
Do not remove or exchange a toner cartridge until after beginning the disable
cartridge check diagnostic.
Disable cartridge check from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Disable Cartridge Check
Disable cartridge check from a LCD control panel


the OK button.

3. Use the down arrow button to scroll to Diagnostics, and then press
the OK button.
4. Use the down arrow button to scroll to Disable Cartridge Check, and
then press the OK button to select it.
5. Paper path and sensor diagnostic tests overview

6. Use these diagnostic tests to manually test the printer sensors, switches.
7. NOTE:
8. The menu list of sensors and switches for the Paper path sensors test, Manual
Sensor Test, and the Tray/Bin Manual Sensor Test varies depending on which
optional accessories are installed.
9. The tables in this section describe the sensor tests available with an optional
1x550-sheet paper feeder installed.
10. For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or
switch depends on the number and type of accessories installed.
Paper path test

cause of jams.
diagnostic feature:
the test.
1, 10, 50, 100, or 500.

o Troubleshooting
o Diagnostic Tests
o Paper Path Test

the OK button.

Paper path sensors test

This test displays the status of each paper-path sensor and allows viewing of sensor status
while printing internal pages.
Acess the paper path sensors test from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Paper Path Sensors
Access the paper path sensors test from a LCD control panel

the OK button.
4. Use the down arrow button to scroll to Paper Path Sensors, and then
NOTE:
Exiting the Paper path sensors menu and then reentering the test will clear the
test values from the previous test.
The menu list of sensors and motors for the Paper path sensors test varies
depending on which optional accessories are installed.
The following table describes the sensor tests available with an optional 1x550-
sheet paper feeder installed.
For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or
Paper-path sensors diagnostic tests
Sensor name Sensor/Switch Replacement part number Descriptions

number
Tray 3 feed Paper feed

SR21 RM2-5145-000CN
sensor assembly
RM2-0093-000CN (M553n)
Registration RM20018-000CN (M552dn, Registration
SR6
sensor M553dn, M553x, M554, assembly
M555)
Fuser loop 1 B5L35-67902 (110 V)

PS1 Fuser
sensor B5L36-67902 (220 V)
RM2-0093-000CN (M553n)
Front media RM20018-000CN (M552dn, Registration
SR13
width sensor M553dn, M553x, M554, assembly
M555)
Rear media width SR14 RM2-0093-000CN (M553n) Registration

sensor assembly
RM20018-000CN (M552dn,
M553dn, M553x, M554,
Paper-path sensors diagnostic tests
Sensor name Sensor/Switch Replacement part number Descriptions

number
M555)
Fuser pressure B5L35-67902 (110 V)

SR11 Fuser
release sensor B5L36-67902 (220 V)
Fuser output B5L35-67902 ((110 V)

SR9 Fuser
sensor B5L36-67902 (220 V)
Developer Main drive

SR4 B5L25-67902
alienation sensor assembly
RM2-0016-000CN (M553n)
Output bin full RM2-0092-000CN (M552dn, Paper delivery
SR10
sensor M553dn, M553x, M554, assembly
M555)
Manual sensor tests

The table in this section lists the sensors and switches available in the Manual Sensor
Test.
Access the manual sensor test from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Manual Sensor Test
3. Activate the desired sensor, and then check the control-panel display to
verify the sensor state (active or inactive).
o The State virtual LED next to the sensor number and sensor
name illuminates green when the sensor is active.
o The Toggle virtual LED next to the sensor number and sensor
name illuminates green after the sensor is activated and
increments by one each time the sensor is interrupted (activated
or deactivated).For example, opening the front door increments
the SW1 Front door opening/closingToggle item count two
times—once when the door is opened, and once when the door is
closed.
4. Touch the Reset Sensors button to reset the Toggle count item.
Touch the Cancel button or the Return arrow button to exit the Manual
Sensor Test screen and return to the Diagnostic Tests menu.
Access the manual sensor test from a LCD control panel

the OK button.

4. Use the down arrow button to scroll to Manual Sensor Test, and then
TIP:
Press the return arrow button to reset the sensor or press the
Cancel button to exit the test.

or deactivated).For example, opening the cartridge door
increments the SW4 Front door opening/closingToggle item
count two times—once when the door is opened, and once when
the door is closed.
NOTE:
Manual sensor diagnostic tests
Sensor or switch Replacement Part number Description
SW4 Front door RM2_7133-000CN Switch PCA

Manual sensor diagnostic tests
Sensor or switch Replacement Part number Description
opening/closing sensor assembly
SW3 Right door Switch button

WC2-5806-000CN
opening/closing sensor assembly
Paper feed
SR21 Tray 3 feed sensor RM2-5145-000CN
assembly
RM2-0093-000CN (M553n)
Registration
SR6 Registration sensor RM20018-000CN (M552dn, M553dn, assembly
M553x, M554, M555)
B5L35-67902 (110 V)
PS1 Fuser loop 1 sensor Fuser
B5L36-67902 (220 V)
SR13 Front Media width

RM2-0093-000CN (M553n)
sensor Paper pickup
RM12-0018-000CN (M552dn, assembly
SR13N Front Media width
M553dn, M553x, M554, M555)
sensor
SR14 Rear media width

RM2-0093-000CN (M553n)
sensor Paper pickup
RM12-0018-000CN (M552dn, assembly
SR14N Rear media width
M553dn, M553x, M554, M555)
sensor
SR11 Fuser pressure release B5L35-67902 (110 V)

Fuser
sensor B5L36-67902 (220 V)
B5L35-67902 (110 V)
SR9 Fuser output sensor Fuser
B5L36-67902 (220 V)
RM2-0092-000CN (M553n)
Paper delivery
SR10 Output bin full sensor RM12-0016-000CN (M552dn, assembly
M553dn, M553x, M554, M555)
Tray/bin manual sensor test
The table in this section lists the sensors and switches available in the Tray/Bin Manual
Sensor Test.
Access the tray/bin manual sensor test from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Tray/Bin Manual Sensor Test
or deactivated).For example, opening Tray 2 increments the SW5
Tray 2 detection switchToggle item count two times—once
when the tray is opened, and once when the tray is closed.
4. Touch the Reset Sensors button to reset the Toggle count item.
Touch the Cancel (M553x) or the Return arrow button to exit the Tray/Bin
Manual Sensor Test screen and return to the Diagnostic Tests menu.
Access the tray/bin manual sensor test from a LCD control panel
1. From the Home screen on the printer control panel, use the down arrow
button to scroll to Administration, and then press the OK button.

4. Use the down arrow button to scroll to Tray/Bin manual Sensor Test,
and then press the OK button.
TIP:
Press the return arrow button to reset the sensor or press the
Cancel button to exit the test.

or deactivated).For example, opening Tray 2 increments the SW5
Tray 2 detection switchToggle item count two times—once
when the tray is opened, and once when the tray is closed.
NOTE:
Tray/bin manual sensors
Sensor or switch Replacement part number Descriptions

name
SR8 Tray 1 paper

RM2-0015-000CN Right door assembly
sensor
SR12 Cassette
RM2-0017-000CN Paper pickup assembly
media out sensor
Paper pickup assembly
SR20 Tray 3-X NOTE:

RM2-5154-000CN
media out sensor Also associated with the
media presence sensor.
SW21 Tray 3
WC2-5806-000CN Switch button assembly
cassette sensor
SR21 Tray 3 feed

RM2-5145-000CN Paper feeder assembly
sensor
SW20 Right door

RM2-5146-000CN Right door assembly
sensor
RM2-0092-000CN (M553n)
SR10 Output bin
RM2-0016-000CN (M552dn, Paper delivery assembly
media out sensor
M553dn, M553x, M554, M555)
Component tests overview
Use the procedure below to test various printer mechanical and electromechanical
assemblies.
NOTE:
The menu list of components for the Component Test varies depending on which
optional accessories are installed.
The table in this section describes the components available with an optional
Individual component diagnostics (special-mode test)

This test activates individual parts independently to isolate problems.
NOTE:
The front door or right side door interlocks must be defeated to run the
component tests. Some tests might require that the ITB and toner cartridges be
removed. A control-panel display prompt appears indicate removing some, or all
of the cartridges, during certain tests.
Access the individual component diagnostics from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Component Test
3. Select the component test options for the test.
Access the individual component diagnostics from a LCD control panel

the OK button.

3. Use the down arrow button to scroll to Diagnostic Test, and then
4. Use the down arrow button to scroll to Component Test, and then
NOTE:
The table in this section describes the components available with an optional
Component test details
Component test Item tested Replacement part number Comments
M1
Activates the specified
Drum motors M2 RM2-0078-000CN
motor.
M3
RM2-0091-000CN (M553n)
Fuser drive RM2-0009-000CN (M552dn, Activates the specified
M4
assembly M553dn, M553x, M554, motor.
M555)
Fuser pressure Activates the specified

M6 RK2-6027-000CN
release motor motor.
Tray 2 pickup RM2-0008-000CN Activates the specified

M5
motor Pickup drive assembly motor.
Tray 3 pickup RM2-5145-000CN Activates the specified

M20
motor Paper feed assembly motor.
RM2-0006-000CN (M552dn,
Duplexer pickup M553dn, M553x, M554, Activates the specified
M8 M555)
motor motor.
Duplex drive assembly
Tray 1 pickup Activates the specified

SL2 RM2-0017-000CN
solenoid solenoid.
RM2-0090-000CN (M553n)
RM2-0022-000CN (M552dn,
M553dn, M553x, M554,
Tray 2 pickup Activates the specified
SL1 M555)
solenoid solenoid.
Tray 1 roller alienation (part
of secondary transfer
assembly)
Component test details
Component test Item tested Replacement part number Comments
Tray 3-X pickup Not RM2-5154-000CN Activates the specified

solenoid applicable Paper pickup assembly solenoid.
RM2-0006-000CN (M552dn,
Duplex M553dn, M553x, M554, Activates the specified
switchback SL3 M555) solenoid.
solenoid
Duplex drive assembly
Feed roller RM2-0010-000CN Activates the specified

CL1
clutch Lifter drive assembly clutch.
Laser Scanner RM2-0100-000CN Activates the specified

M7
motor Laser/scanner assembly motor.
Choose Off to execute
Not the test once.
Repeat Not applicable
applicable Choose On to execute
the test continuously.
Tools for troubleshooting: Print/stop test

Use this diagnostic test to isolate the cause of problems such as image-formation defects
and jams within the engine. During this test, stop the paper anywhere along the printer
paper path. The test can be programmed to stop printing internal pages or an external print
job when the paper reaches a certain position. The test can also be programmed to stop
from 0 to 60,000 ms. If the timer is set to a value that is greater than the job-print time, the
printer can recover in one of two ways.
 After the print job is completed press OK button to return to

the Troubleshooting menu before the timer times out.
 After the timer times out, touch the Stop button. Activate the door switch to
restart the engine and return it to a normal state.
NOTE:
Do not try to perform a print/stop test while the printer is calibrating, because
restarting the printer might be necessary. If a jam message displays on the
control panel during testing, activate the door switch.
Access the print/stop test from a touchscreen control panel
o Troubleshooting
o Diagnostic Tests
o Print/Stop Test
3. Enter a range, and then touch the OK button.
Access the print/stop test from a LCD control panel

the OK button.

3. Use the down arrow button to scroll to Diagnostic Test, and then
4. Use the down arrow button to scroll to Print/Stop Test, and then press
the OK button
Event log
Printing the event log might be helpful in the troubleshooting process. For more information,
see the Interpret control-panel messages and event log entries section in the printer
troubleshooting manual.
Print the event log from the Administration menu from a touchscreen control panel
o Troubleshooting
o Event Log
3. The event log displays on the screen. To print it, touch the Print button.
Print the event log from the Administration menu from a LCD control panel

the OK button.

3. If necessary, use the down arrow button to scroll to Print Event Log,
and then press the OK button to print the page.
Print the event log from the Service menu from a touchscreen control panel
the Device Maintenance button.
2. Open the Service menu.
3. On the sign-in screen, select the Service Access Code option from the
drop-down list.
4. Enter the following service access code for the printer:
o 04055215 (M552, M554)
o 04055315 (M553, M555)
5. Touch the Print Event Log or View Event Log item.
Print the event log from the Service menu from a LCD control panel
arrow button to scroll to Device Maintenance, and then press

the OK button.
2. Use the down arrow button to scroll to Service, and then press
the OK button.
3. On the sign-in screen, use the down arrow button to scroll to Service
Access Code option and then press the OK button.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
Clear the event log from a touchscreen control panel
drop-down list.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
5. Select the Clear Event Log item, and then touch the OK button.
Clear the event log from a LCD control panel

the OK button.
the OK button.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
5. If necessary, use the down arrow button to scroll to Clear Event Log,
6. Paper Path Page
7. The Paper Path Page is a report that lists the total number of pages printed along
with the size and type of paper printed. The number of pages fed from each input
tray and number of pages delivered to each output bin is also listed. The report also
lists the number of pages scanned using the ADF and flatbed glass.
8. The report is for troubleshooting purposes only. It is not for billing purposes.
9. The report can be used to help determine if a component such as a pickup roller in
a specific tray might be nearing the end of its useful life.
Print-quality troubleshooting pages

Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality
problems.
NOTE:
To get further assistance in print quality troubleshooting, go
www.hp.com/support/colorljM554, www.hp.com/support/colorljM555 and select
PQ Troubleshooting Tools.

o Troubleshooting
o Print Quality Pages
o Print PQ Troubleshooting Page
3. Touch the Print button. The printer prints several print-quality
troubleshooting pages.
Print the print-quality troubleshooting pages from a LCD control panel

the OK button.

3. Use the down arrow button to scroll to Print Quality Pages, and then
press the OK button to print the page.
4. Use the down arrow button to scroll to Print PQ Troubleshooting

Page, and then press the OK button to print the page.
Follow the instructions on the print-quality troubleshooting procedure page.
NOTE:
The printer returns to the Ready state after printing the print-quality-
troubleshooting pages. Follow the instructions on the pages that print out.
Print-quality troubleshooting procedure
Yellow print-quality troubleshooting page

Yellow comparison page
Yellow cannot be easily seen unless combined with cyan, so half of each page is yellow
and the other half is an amplified version of yellow print problems (green half). Compare the
yellow on page one with the corresponding green on page two for defects. Also check the
cyan page for defects.
Black print-quality troubleshooting page
The grids are in inches and millimeters. They are labeled with letters
1. Grids and numbers so that defects can be described by position and by
distance between repeats.
After printing, the box with no extra color in each area on each page
2. Color plane shows how far off the CPR of that color is. Each page has two process
registration direction areas and three scan direction areas that are labeled x and y
(CPR) bars and 1–11. The page should be fed by the long edge. Each square from
the center equals 42 microns.
3. Color ramp Used to detect offset for the OPC or developer in the image drum or
patches offset in the fuser.
NOTE:
To get further assistance in print quality troubleshooting, go
www.hp.com/support/colorljM554, www.hp.com/support/colorljM555 and select
PQ Troubleshooting Tools.
Engine test button

To verify that the printer engine is functioning, print an engine test page. Use a small
pointed object to depress the test-page switch located on the rear of the printer. The test
page should have a series of lines that are parallel to the short end of the page. The test
page can use only Tray 2 as the paper source, so make sure that paper is loaded in
Tray 2.
Engine test button
Control-panel diagnostics overview

The printer includes a diagnostic test mode for the control panels. This mode allows for
troubleshoot issues with the control panels.
Touchscreen diagnostic mode (M553x and M555 only)

Use the diagnostics in this section to test the control-panel hardware and embedded
firmware. These tests are useful for checking control-panel functionality independent of
the printer control-panel system diagnostics.
1. Locate the diagnostic-tests access button on the back of the control panel.
Diagnostic-tests access button
2. Press the diagnostics-access button. Repeatedly pressing the button cycles

through the available diagnostics.
NOTE:
A pen, pencil, or other small blunt object is needed to press the

button.
TIP:
When pressed, the button illuminates green.
Press the diagnostics-access button
3. A yellow screen appears (after the first press of the button) indicating that
the control-panel firmware is version A (a magenta screen indicates
version B firmware).
NOTE:
If a different color appears on the screen, contact your global

business unit (GBU) to determine the firmware version.
TIP:
After 4 seconds of inactivity, the diagnostic mode times out and is

exited.
Control-panel version A yellow screen
4. Continue to press the button to cycle the screen through the following:
o A red screen, a green screen, and a blue screen.
o Five brightness levels of a white screen.
o A final black screen.
TIP:
When the final black screen displays, press the Home
button to cycle through the diagnostic screens and test its
functionality.
5. Continue to press the button

6.
7. Pressing the diagnostic-tests button with the black screen displayed, exits
the diagnostic mode.
Exit the diagnostic mode
Control-panel system diagnostics (touchscreen control panel) overview

Use the diagnostics in this section to test the control-panel hardware and display using the
printer firmware system diagnostics.
Open the control-panel system diagnostic tests

Open the control-panel system diagnostic tests from a touchscreen control panel
1. Touch the HP logo in the middle of the control-panel display when you
see the 1/8 under the logo.
Open the Pre-boot menu
2. On the Pre-boot menu screen, use the following buttons to navigate the

tests.
Pre-boot menu
Use this button to see more information about a selected

item.
Use this button to scroll up through menu items.
Use this button to select a highlighted menu item.
Use this button to scroll down through menu items.
Use this button to go back to the previous menu.

Not used.
Use this button to exit a diagnostic test.
3. Use the down arrow button to scroll to +3 Administration, and

Access the administration menu
4. Use the down arrow button to scroll to +E CP Diagnostics, and

NOTE:
An administrator password might be required to continue.
Access the diagnostics menu
Screen test
1. Open the control-panel system diagnostic tests.
2. With 1 Screen Test highlighted, press the OK button to select it.
Open the screen test
3. The blue vertical gradient screen appears.

Blue vertical gradient screen
4. Touch the touchscreen to scroll though the remaining touchscreen test

screens.
NOTE:
Touch the Home button to exit the test.
Green vertical gradient
Red vertical gradient

Blue horizontal gradient
Green horizontal gradient
Red horizontal gradient
Blue with black horizontal interlaced
Green with black horizontal interlaced
Red with black horizontal interlaced
Blue with black vertical interlaced
Green with black vertical interlaced
Red with black vertical interlaced
Black with white center
White with black center
Checkerboard
Multicolor stripes
Blue green grid meshing
Touch test
2. Use the down arrow button to scroll to 2 Touch Test, and then
press the OK button to select it.
Open the touch test
3. Use your finger to touch the white grid on the display.

Touch the white grid
4. A mark appears on the grid where it was touched.
NOTE:
Touch the Home button to exit the test.
Verify the mark
SoftKey test
2. Use the down arrow button to scroll to 3 SoftKey Test, and then
Open the softkey test
3. When prompted, touch the Home button.

Touch the Home button
4. If the test is successful, the following screen appears on the display.
NOTE:
Touch the screen to exit the test.
Successful test
Backlight test
2. Use the down arrow button to scroll to 4 Backlight Test, and then
After selecting the 4 Backlight Test, the screen automatically dims, and
then returns to full brightness.
NOTE:
Touch any key to exit the test.
Open the backlight test
Sound test
2. Use the down arrow button to scroll to 5 Sound Test, and then
After selecting the 5 Sound Test, the printer emits a series of audible
tones.
NOTE:
Open the sound test
Keyboard test
IMPORTANT:
The control-panel system diagnostic tests includes the 6 Keyboard Test item.
For this printer, this test is not valid.
If the 6 Keyboard Test is opened, the printer power must be turned off to exit
the test.
HP does not recommend turning the printer power off during the control-panel
system diagnostic tests.
Do not open the keyboard test
Version
2. Use the down arrow button to scroll to 7 Version, and then press
the OK button to select it.
NOTE:

Select 7 Version to view the following types of information:
o Panel ID
o Hardware (version)
o Firmware (version)
o KB Hw (version)
o KB Firm (version)
o LCD Vendor
o Touch Controller Version
Open the sound test
Control-panel system diagnostics (LCD control panel)

Open the control-panel system diagnostic tests from a LCD control panel
1. Press the Cancel button when you see the 1/8 under the logo.
2. Use the down button on the control panel to scroll to +3

Administration, and then press the OK button.
3. Use the down button on the control panel to scroll to +E CP

Diagnostics, and then press the OK button.
NOTE:
An administrator password might be required to continue.
Control panel diagnostic flowcharts (M553x and M555 only) overview

Use the flowcharts in this section to troubleshoot the following control panel problems.
 Touchscreen is blank, white, or dim (no image).

 Touchscreen is slow to respond or requires multiple presses to respond.
 Touchscreen has an unresponsive zone.
 No control panel sound.
 Home button is unresponsive.
 Hardware integration pocket (HIP) is not functioning (control panel functional).
Service
Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable
Units (FRU) using the HP Partner First Portal and the WISE database of videos.
See the Use and Maintain module of this course for directions for removing and replacing
CSR parts.
 Access WISE and perform a model search for repair and replace videos.
 Select the tools necessary for replacing FRUs.
 Understand any precautions or warnings appropriate to the repair and
replacement of FRUs.
General service warnings

CAUTION:
Under NO circumstances should a formatter from a different printer be installed
during the repair or troubleshooting processes. The formatter stores important
data specific to the model of printer it is installed in and is not designed to be
swapped or repurposed in any way. Return a used formatter to HP. Issues that
can occur from swapping a formatter include:
— Serial number, product number, product name, page count, and supported
cartridges information change and might make a product unusable.
– 33.02.01 Used board/Disk installed errors may occur.
If a used formatter is installed and causes this issue, the partner must cover the
costs of the repair in the form of a product replacement. There is no method in the
field to recover a printer where a used formatter is installed. For more information,
see the following topic (c06360930):
HP internal link: 33.02.01 error or printer name and/or product number changes
after replacing the formatter
HP external partner link: 33.02.01 error or printer name and/or product number
changes after replacing the formatter
(To access the HP partner link, you must first log in to the HP Partner First Portal
and then connect to WISE.)
Flat flexible cables
 Use caution when handling a flat flexible cable (FFC). FFCs can be damaged
easily during printer service and repair.
 FFC connectors are delicate. Be careful not to damage connectors when
removing and installing FFCs.
 Do not unnecessarily bend or pinch FFCs.
 Verify FFCs are properly seated during reinstallation. Sometimes it is difficult
to determine if a FFC is fully seated in a connector.
Before performing service
 Remove all media from the printer.

 Turn off the power using the on/off button.
 Unplug the power cable and all interface cables.
 Wait 30 seconds before removing any parts.
 If possible, place the printer on an ESD workstation or mat, or use an ESD
strap. If an ESD workstation, mat, or strap is not available, ground yourself by
touching the sheet-metal chassis before touching an ESD-sensitive part.
 Remove the print cartridge or cartridges.
 Remove the tray cassette or cassettes.
Ferrites and ferrite holders

Consult the Repair Manual when removing cables with ferrites. The ferrites and holders can
be damaged if removed or installed improperly. Some of the steps and tips are difficult to
show in a video.
Electrostatic discharge
Some parts are sensitive to electrostatic discharge (ESD). Perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, ground yourself
by touching the sheet-metal chassis before touching an ESD-sensitive assembly. Look for
this symbol in the course videos and the printer Service Manual:
Required tools
 #2 Phillips screwdriver with a magnetic tip and a 152-mm((6-in)) shaft length

 Small, flat-blade screwdriver
 Needle-nose pliers
 ESD strap (if one is available)
 Penlight
CAUTION:
Always use a Phillips screwdriver. Do not use a Pozidriv screwdriver or any
motorized screwdriver. These can damage screws or screw threads.
How to use the HP Partner First Portal to access Web-based Interactive
Search Engines (WISE).

NOTE:
If this is your first visit to the HP Partner First Portal you’ll be asked to create an
account. Follow the setup directions using your HP Partner credentials.

Tour the printer
This course module provides an overview of the HP Color LaserJet Enterprise MFP M577,
M578, and HP Color LaserJet Managed MFP E57540 printer, compares the printer to the
previous models, and introduces some of the new and important printer features.
 Identify and describe key features and specifications of the HP Color LaserJet
Enterprise MFP M577, M578 printer.
 Locate and identify major printer components.
 Describe the printer bundles.
 Describe new features and technologies.
 Understand which tools are available for setting up and configuring the
printer.
 Understand which tools are available for remotely managing the printer.
 List the available accessories and supplies.
Printer overview
The HP Color LaserJet Enterprise MFP M577, M578, E57540 are multi-function, color,
A4/Letter printers suitable for the Small to Medium Business (SMB) and Enterprise
markets, including Managed Print Services (MPS) customers.
They are an enhanced, multi–function version of the HP Color LaserJet Enterprise M553
with the following differences:
 HP Jetdirect 3000w (M577z only)

 1.75 GB base memory, expandable to 2.5 GB (expandable to 3.8 GB for the
M578)
 320 GB hard-disk drive (500 GB for the M578)
 Physical keyboard (Flow models only)
 Copy/scan capabilities
The M577z printer bundle contains NFC (Near-Field Communication) functionality for
printing from wireless devices like cell phones and tablets.
Detailed information about the features specific to this printer are included throughout this
module.
The HP Color LaserJet Enterprise MFP M577 and M578 use HP FutureSmart firmware.
Bundle and features overview

The HP Color LaserJet Enterprise MFP M577, M578, E57540 is available in four bundles.
A brief comparison of the bundles is listed below. A more complete comparison follows.
M577/M578dn
This bundle incudes:
 100-sheet multipurpose tray (Tray 1)

 550-sheet paper tray (Tray 2)
 Automatic duplexing
 10/100/1000 Ethernet LAN connection with IPv4 and IPv6
 Hi-Speed USB 2.0
 Easy-access USB
 Hardware Integration Pocket (HIP) for adding third-party accessories
 1.75 GB base memory, expandable to 2.5 GB (3.8 GB for the M578) by
adding a DIMM memory module
 320 GB hard-disk drive (500 GB for the M578)
 Color touchscreen control panel
 Prints 38 pages per minute (ppm) (56 ppm for the M578) on A4 and 40 ppm
on letter-size paper
 HP ePrint and mobile printing support
 Job storage capability
 100-page document feeder with dual-head scanning for single-pass duplex
copying and scanning
 Copies 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper
 Send documents to email, USB, and shared folders on a network (the M578
can also send documents to Sharepoint©)
M577/M578f
The HP Color LaserJet Enterprise MFP M577/M578dn, plus:
 Convenience stapler
 Fax
M577/M578c
The HP Color LaserJet Enterprise MFP M577/M578c bundle includes all of the features of
the HP Color LaserJet Enterprise MFP M577/M578f, plus:
 Physical keyboard
 HP EveryPage
 Embedded optical character recognition (included on all M578 models)
 SMART Label (included on all M578 models)
 Automatic page orientation for pages that have at least 100 characters of text
(included on all M578 models)
 Automatic tone adjustment (included on all M578 models)
 SharePoint® capability (included on all M578 models)
M577/M578z
The HP Color LaserJet Enterprise MFP M577/M578z bundle includes all of the features of
the HP Color LaserJet Enterprise MFP M577/M578c, plus:
 Integrated HP near-field communication (NFC) (M577 only). The M578z

model also includes Bluetooth Low Energy (BLE) connectivity.
 HP Wi- Fi Direct
Accessories
The following accessories are available for the HP Color LaserJet Enterprise MFP
M577/M578. Many of the accessories are included as part of a bundle. All of the
accessories are to be installed by the customer, and are considered mandatory CSR parts.
See the printer User Guide for full descriptions and part numbers.
 HP Color LaserJet 550-sheet Media Tray

 Printer stand
 HP Trusted Platform Module
 HP Foreign Interface Harness
 HP LaserJet MFP Analog Fax Accessory 600
 500 GB hard-disk drive
 1GB/2GB DDR3 Memory DIMM
 Printer front view


1 Document-feeder cover (access for clearing jams)
2 Document-feeder input tray
Document-feeder output bin

NOTE:
3
When feeding long paper through the document feeder, extend the paper stop at
the right side of the output bin.
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Convenience stapler (f, c, and z models only)
6 Right door (access to the fuser and for clearing jams)
7 Tray 1
8 On/off button
9 Model name
1
Tray 2
0
1
Front door (access to the toner cartridges)
1
1
Standard output bin
2
1
Physical keyboard (c and z models only) Pull the keyboard straight out to use it.
3
1 Easy-access USB port (on the side of the control panel)

4
Insert a USB flash drive for printing or scanning without a computer or to update the
printer firmware.
NOTE:
An administrator must enable this port before use.
1
Hardware integration pocket (for connecting accessory and third-party devices)
5
Printer specifications overview

IMPORTANT:
The following specifications are correct at the time of publication, but they are
subject to change. For current information, see
www.hp.com/support/colorljM577MFP or www.hp.com/support/colorljM578MFP.

Set-up Wizards

 Fax setup wizard (fax models only)
 Save to Network Folder Quick Set Wizard
 Scan to Email Setup Wizard

computer.

Set-up Wizards

 Fax setup wizard (fax models only)
 Save to Network Folder Quick Set Wizard
 Scan to Email Setup Wizard

computer.

Use and maintain
This module explains how to use the major features of the printers, how to clean or
maintain components of the printer, how to troubleshoot common issues, how to install
CSR parts, and how to clear common paper jams.
A customer should be able to perform all of the actions and tasks described.
 Identify and use the features of the control panel.

 Use the HP Embedded Web Server
 Understand the paper handling features and options including how to load
paper.
 Describe printing features including print tasks, mobile printing, and Easy-
access USB printing.
 Understand how to the printer's security features including managing security
settings, access control, and data security.
 Describe the Customer Self-Repair (CSR) parts policy and replace CSR parts
and supplies.
 Identify maintenance and troubleshooting steps for print jams.
 Control panel walkaround overview

 HP Color LaserJet Enterprise M577 and M578 models have a color touchscreen
control-panel assembly.
CSR parts and supplies overview

The CSR level indicates the expected difficulty the customer will experience when
removing and replacing an assembly. The CSR A assemblies in this section are easy for
the customer to remove and replace. The CSR B assemblies in this section might be
difficult for the customer to remove and replace.
Installation guides are included with all CSR kits.
The list of CSR parts, installation guides, and the videos shown in this section are available
to customers on the support page, the SML, and on www.HP.com/support.
Before performing service
 Disconnect the power cable to turn the printer power off.
Warning
To avoid damage to the printer, turn the printer off, wait 30 seconds,
and then remove the power cable before attempting to service the
printer.
After performing service
 Connect the power cable.

 Use the power switch to turn the power on.
Post-service requirements
 Make sure that the printer initializes to a Ready state.

 CSR parts have specific, post-service tests. These tests are listed at the end
of each procedure.
NOTE:
Special tools are not required for most of the following CSR procedures. When
special tools are required for a procedure, those tools are listed at the beginning
of the procedure.
Clear paper jams overview

The following information includes instructions for clearing paper jams from the M577
document feeder. For clearing jams from the trays, output bin, or right-door and fuser area
of this printer, see the jam clearing procedures for the M552/M553 printers. The jam
clearing procedures for the M577 are the same as for the M552/M553 printers, with the
exception of the document feeder.

Support
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems. The module also
includes an overview of the operation of major hardware components.
Some information common with other HP LaserJet printers is included. Additional printer-
specific information is available in the printer Troubleshooting manual and Repair manual.
Information about how HP LaserJet printers function can be found in the HP LaserJet
fundamentals courses available on HP University.
See the Troubleshooting manual for additional information and complete troubleshooting
procedures.
 WISE — Available to agents with HP NT logins

 WISE for Channel Partners — Available to HP channel partners
 The printer-specific support site
o www.hp.com/support/ colorljM577MFP or www.hp.com/support/

colorljM578MFP

 HP University
Search HP University for:
o Additional resources for both printers.
o NFC training material.
o HP ePrint training material.
o Information about additional related printers and features.
The module is organized in two sections:

Hardware
By the completion of the Hardware chapter, learners should be able to understand the
basic theory of operation and identify the major components of the following:
 Document-feeder system
Troubleshooting
By the completion of the Troubleshooting section, learners should be able to:
 List the troubleshooting resources available to customers

 List the troubleshooting resources available to Support and Service agents
 Describe the capabilities available in the Troubleshooting menu
 Understand the available diagnostic tests
NOTE:
Many part names remain in English only to match the names used in the Service
Manuals and when ordering replacement parts.
NOTE:
WISE provides the most up-to-date service and troubleshooting documents, and
should be checked first when assessing an issue. Customers do not have access
to WISE.
Hardware overview
Support – Hardware
This module highlights common issues and describes overall troubleshooting and
diagnostic procedures.

 The printer-specific support site:
o www.hp.com/support/ colorljM577MFP or www.hp.com/support/

colorljM578MFP
 HP University
Search HP University for the following:
o NFC training material
o HP ePrint training material
o Information about additional related printers and features
 Introduction
 NOTE:
 This section is for the M577 and M578 printer only.
Troubleshooting overview
Support – Troubleshooting
This section covers the basics of:
 Tests available for the document feeder and scanner
See the printer Troubleshooting Manual for additional topics and advanced instructions.
Introduction
Use these diagnostic tests to manually test the document feeder and scanner sensors.
Introduction
NOTE:
The printer includes a diagnostic test mode for the touchscreen control panel.
Diagnostic tests are not available for the LCD control panel.
Touchscreen diagnostic mode

Use the diagnostics in this section to test the control-panel hardware and embedded
firmware. These tests are useful for checking control-panel functionality independent of
the printer control-panel system diagnostics.
1. Locate the diagnostic-tests access button on the back of the control panel.
Diagnostic-tests access button
2. Press the diagnostics-access button. Repeatedly pressing the button cycles

through the available diagnostics.
Press the diagnostics-access button
3. A yellow screen appears (after the first press of the button) indicating that
the control-panel firmware is version A (a magenta screen indicates
version B firmware).
NOTE:
If a different color appears on the screen, contact your global

business unit (GBU) to determine the firmware version.
TIP:
After 4 seconds of inactivity, the diagnostic mode times out and is

exited.
Control-panel version A yellow screen
4. Touch the screen to cycle the screen through the following:
o A red screen.
o A green screen.
o A blue screen.
o Five brightness levels of a white screen.

o A final black screen.
TIP:
When the final black screen displays, press the Home

button to cycle through the diagnostic screens again.
5. Pressing the diagnostic-tests button with the black screen displayed, exits
the diagnostic mode.
Exit the diagnostic mode
Introduction
Use the diagnostics in this section to test the control-panel hardware and display using the
printer firmware system diagnostics
Print event log

Printing the event log might be helpful in the troubleshooting process. For more information,
see the Interpret control-panel messages and event log entries section in the printer
troubleshooting manual.
Print the event log from the Administration menu from a touchscreen control panel
o Troubleshooting
o Event Log
3. The event log displays on the screen. To print it, touch the Print button.
Print the event log from the Administration menu from an LCD control panel

the OK button.

Print the event log from the Service menu from a touchscreen control panel
drop-down list.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
o 11057715 (M577, M578)
5. Touch the Print Event Log or View Event Log item.
Print the event log from the Service menu from an LCD control panel

the OK button.
the OK button.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
o 11057715 (M577, M578)
Clear the event log from a touchscreen control panel
drop-down list.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
o 11057715 (M577, M578)
5. Select the Clear Event Log item, and then touch the OK button.
Clear the event log from an LCD control panel

the OK button.
the OK button.
o 04055215 (M552, M554)
o 04055315 (M553, M555)
o 11057715 (M577, M578)
5. If necessary, use the down arrow button to scroll to Clear Event Log,
6. Introduction
7. This course module provides an overview of the HP Color LaserJet Managed
E55040dn printer, compares the printer to the previous models, and introduces
some of the new and important printer features.
8. Introduction
9. This module contains information about service parts for the HP Color LaserJet
Managed E55040dn printer.

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Student performance objectives

Tour the printer

 Identify and describe key features and specifications of the HP Color LaserJet

Bundle and features overview

 100-sheet multipurpose tray (Tray 1)

M553 models do not support memory expansion

 4-line graphical display with 10- key keypad

M552, M553, M554 and M555dn

 Automatic duplex printing

 550 sheet paper feeder (Tray 3)

Paper handling overview

Printer front view

1 Standard output bin

Easy-access USB port

5 Right door (access to the fuser and for clearing jams)

9 Front door (access to the toner cartridges)

Printer specifications overview

Set up and configuration tools

 E-mail Setup Wizard

HP Utility for OS X (Mac only)

Student performance objectives

 Set up the printer hardware

 Connect the cables

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

Student performance objectives

 Understand which drivers are supported by which operating systems

 HP LaserJet - Driver and software support for Windows 7

Student performance objectives

Use and maintain

 Identify and use the features of the control panel.

 Control panel walkaround overview

Control-panel view (4-line control panel, M552, M553 n and dn only)

Control-panel Shows status information, menus, help information, and error

2 Numeric keypad Enter numeric values

4 Folder button Provides quick access to the Retrieve Job menu

5 Home button Opens and closes the menus

 Saves the selected value for an item

1 Provides information about the message on the control-panel

1 Navigates to the previous item in the list, or increases the value of

Select the Reset button to clear changes, release the

Select the Sign In button to access secured features.

4 Returns to the Home screen

Select the information button to access several types of

 Display Language: Change the language setting

Provides a list of help topics or information about a topic

Backs up one level in the menu tree or backs up one

Navigates to the previous item or widget in the list, or

9 Message Center Displays the Message Center

Saves the selected value for an item, activates a focused

1 Navigates to the next item, widget, or level in a menu

1 Navigates to the next item or widget in the list, or

1 Pauses the printer and displays a message confirming the

Press the Sign In button to access secured features.

Indicates the number of pages on the Home screen or in

Control-panel view (touchscreen control panel, M553x model only)

The status line provides information about the overall printer