Annex 3 – Global Standard Operating Procedures on Inter-Agency Cooperation in CBCMs 33

Contact List

Investigation/SEA Reporting Units

This list is an inter-agency tool to facilitate SEA complaint referrals between agencies. PSEA
Focal Points should additionally be familiar with their agency’s detailed procedures for
referring complaints internally.

Agency Name of Unit Contact

CARE Intl The Secretary General Email: cisecretariat@careinternational.org

Post: CARE International Secretariat, Chemin de Balexert
7-9, 1219 Chatelaine (Geneva), Switzerland

FAO Ethics Office Email: Ethics-Office@fao.org

Phone: +39 06 57053800
Website: www.fao.org/ethics

ANNEX 3
IMC SEA Case Team Email 1: seafocalpoint@InternationalMedicalCorps.org
(SEA Focal Point)
Email 2: seareport@InternationalMedicalCorps.org
Phone: +1 (310) 826-7800
Fax: +1 (310) 453-3914

IOM Ethics and Conduct Email 1: Ethics&ConductOffice@iom.int

Office

IRC Reporting Hotline Hotline: integrity@rescue.org

Website: www.ethicspoint.com
EthicsPoint (3rd party Phone: +1 (866) 654-6461 (toll-free in the United States)
mechanism for Phone: +1 (503) 352-8177 (collect call outside the United
reporting anonymously States)
and confidentially)

OCHA OIOS Hotline Website: https://oios.un.org/page?slug=reporting-

wrongdoing
Email: investigationsoios@un.org

OHCHR Thematic Engagement, Email: phicks@ohchr.org

Special Procedures and Email: investigationsoios@un.org
Right to Development Phone: +41 22 917 1234 (general switchboard)
Division

SCUK Supporter Care Team Email: supporter.care@savethechildren.org.uk

(for general grievances) Email: AccountabilityProgrammes@savethechildren.org.uk
Phone: +44 0800 8 148 148
Accountability Post: Save the Children, Supporter Care Team, 1 St John's
Programme (for Lane, London, EC1M 4AR
complains related to
programmes in the field
- including PSEA)
34 Contact List

UNDP Office of Audit and Email: reportmisconduct@undp.org

Investigations (OAI) Hotline: +1 770-776-5678 (worldwide)
Hotline: +1 877-557-8685 (in the USA)
Fax: + 1 770 409 5008
Post: Deputy Director (Investigations), Office of Audit and
Investigations, 220 East 42nd Street, New York, NY 10017,
United States of America
ONLINE REFERRAL FORM

UNFPA Office of Audit and Online: Investigation hotline

Investigation Services Email: investigationshotline@unfpa.org
(OAIS) Phone: +1 (212) 297 5200
Post: UNFPA, Private and Confidential attention of the
Director, Office of Audit and Investigation Services, 605
Third Avenue, 5th floor, New York, NY 10158, United
States of America

UNHCR Inspector General’s Email: inspector@unhcr.org

Office Website: www.unhcr.org/php/cpmplaints.php
Hotline: +41 22 739 8844
Fax: +41 22 739 7380
Post: 94 Rue de Montbrillant, 1202 Geneva-CH
ANNEX 3

UNICEF Office of Internal Audit Email: integrity1@unicef.org

and Investigations Post: Director Office of Internal Audit and Investigation
(OIAI) (OIAI) Investigation Section, United Nations Children's
Fund, Three United Nations Plaza, New York, New York
10017, United States of America

WFP Office of the Inspector Email: hotline@wfp.org

General (OIG) Hotline: +39 06 6513 3663
Fax: +39 06 6513 2063

WHO Ethics Office Email: ethicsoffice@who.int

Hotline: www.who.int/about/ethics/en/

WVI Integrity and Protection Online Report: http://worldvision.ethicspoint.com

Hotline