Ruvimbo Jaravaza

24 Winchester Road, Belvedere, Harare

+263 78 441 8546 | rjaravaza10@gmail.com

Personal Profile

Outgoing, goal-oriented, friendly and upbeat sales professional with deep insight into providing a total sales
solution to customers. Able to effectively deliver an outstanding store experience to improve customer loyalty
and strengthen the company’s brands. I am highly skilled in identifying customers requirements and providing
them with the right solutions in a time-efficient and organized manner. An outstanding communicator with strong
collaboration acumen and demonstrated ability to follow directions precisely and work with a sense of urgency in
a busy environment. Proficient in Word, Excel, and other software applications. Presently seeking a Sales
Associate job with a dynamic company where I can contribute to maximizing profitability, ensuring customer
satisfaction and reaching sales goals

Experience

Century 21 [Departmental Store Sales Associate] October 2020 - To Date

• Create effective connections with customers by greeting them appropriately and listening to their shopping
needs.
• Provide customers with options on what they can buy by making sure that suggestions correspond to their
wants.
• Escort or direct customers to their concerned departments and ensure that someone is available to help them
with their purchases.
• Provide pricing and inform them of possible discounts, discount schemes or any offers that the department
store may be offering.
• Assist customers in making purchasing decisions by demonstrating products.
• Replenish stock on shelves and trash any expired items.
• Help customers locate merchandise and provide them with relevant information including expiry dates and
low priced alternatives.
• Listen to customers concerns regarding their purchases and provide positive feedback. 
• Provide customers with aftersales information and ensure that their purchases are properly bagged and
delivered.
• Meet preset sales goals by indulging in employing selling techniques.
All Seasons [Fashion Saleslady] November 2016 - August 2020
• Greeted customers and provide them with information on where their choices of clothes are racked.
• Provide suggestions for design and type of clothes according to each customer’s individual style and
requirement.
• Assisted customers during fitting while maintaining customer integrity and provide honest feedback.
• Provided information regarding the price of each item and made them aware of special promotions in a bid to
encourage them to buy additional items.
• Led customers through payment procedures and arrange for their purchases to be carried to their vehicles.
• Provided support to marketing and promotional teams in promoting new clothing items and accessories.
• Handled customers complaints and suggestions in a proactive manner and manage returns and exchanges
according to company policies.
Greater Goods [Retail Sales Representative] February 2014 - November 2016
• Greeted customers and politely Inquired into their shopping needs and provided direction or escorted
customers to aisles/shelves where their desired products were placed and assisted customers in locating
products on shelves.
• Demonstrated product features and provided detailed information regarding warrantees and aftersales
services.
• Responded politely and accurately to customers questions and concerns while remaining within company
decorum.
• Attempted to upsell additional items in order to meet personal and company sales goals by providing
customers with information on different deals and discount options.
• Led customers throughout the purchasing process, from encouraging to buy to closing the deal with payment.
• Assisted promotion teams with their efforts such as setting up visual merchandising displays and banners.
• Ascertain the overall cleanliness and neatness of the retail floor.

Education
 General Certificate in Secondary Education (Ordinary Level)

Skills

Knowledge of complex sales concepts and their application in retail environments.

Able to edict detailed information regarding each product on display to develop interest.
Demonstrated ability to inspire and influence customers to make purchases in accordance with their specific
needs.
Skilled at demonstrating product features and carrying out executing instructions in a bid to close sales.
Functional knowledge of order processing, placing and ensuring delivery to ensure customer satisfaction.
Track record of engaging customers in meaningful dialogue with a view to ensuring both customer satisfaction
and closed sales.
Exceptional interpersonal skills aimed at communicating pros of products and convincing customers for
additional purchases.
Able working at sustained paces to produce quality work and meet set sales quotas.
Willing to take ownership of problems and resolving them per company rules and protocols.
Well versed in operating complex cash machines and handling cash, credit card, and debit card transactions by
ensuring accuracy and integrity.
Adept at carrying out up-selling activities in a bid to increase sales and meet sales targets effectively.

Achievements

Increased the retail outlet’s market share by a staggering 37% owing to extensive market research efforts which
led to improvements in business strategies.
Met sales goals constantly between the years 2019 and 2020.
Incorporated visual merchandising into the store’s promotional policy, resulting in increased interest from
potential customers.
Devised a clothesline racking system making it accessible for customers with special needs, earning accolades
from customers in general.
Increased customer base by 30% during the year 2019 following excellent customer services resulting in
recurring business.
Suggested selling products through social media channels, increasing sales by 59%

Languages

English, fluently read, write and speak.

Native Shona

Reference

Available on request - ""