iPhone parts and service

history
Genuine Apple parts have been designed,
tested and manufactured for Apple quality and
performance standards.

With iOS 15.2 and later, you can go to Settings >

General > About to see the parts and service
history of your iPhone.

9:41

<General About

Name John'siPhone

SoftwareVersion 15.2

ModelName iPhone13

ModelNumber A2483

SerialNumber ABCDOEFGHI

PARTSANDSERVICEHISTORY

Battery GenuineApplePart

Camera GenuineApplePart

PartsandservicehistoryiscollectedbyAppleand
showsinformationonthestatusandrepairdetailsfor
youriPhone.Learnmore..

For iPhone XR, XS, XS Max and later,

including iPhone SE (2nd generation), you
can see whether the battery has been
replaced.
For iPhone 11 models, you can see if the
battery or display has been replaced.
For iPhone 12 models and iPhone 13 models,
you can see if the battery, display or camera
has been replaced.

9:41

About Camera

GenuineApplePart
iPhonecameraisagenuineApplepart.

Learnmore..

If the service was done using genuine Apple

parts and processes, you will see "Genuine
Apple Part" next to the part. If your iPhone has
connected to the internet since the service was
performed, you can tap the part to see more
information, including the date of the service.

You will see an Unknown Part  message if the

part installation is incomplete or if the part:

9:41

<General About

Name John'siPhone

SoftwareVersion 15.2

ModelName iPhone13

ModelNumber A2483

SerialNumber ABCDOEFGHI

PARTSANDSERVICEHISTORY

Display UnknownPart

PartsandservicehistoryiscollectedbyAppleand
showsinformationonthestatusandrepairdetailsfor
youriPhone.Learnmore…..

Songs 15
 

Was replaced with a non-genuine part

Was already used or installed in another
iPhone
Isn't functioning as expected

For display and battery, you may see an

additional message that says "Apple has
updated the device information for this iPhone".
This means that Apple has updated the device
information maintained for this iPhone for
service needs, safety analysis and to improve
future products.

These messages don't affect your ability to use

your iPhone, its battery, display or camera.

You may see one of these messages in the Parts

and Service History section: Face ID Issue
Detected, Mobile Data Issue Detected, Ultra
Wideband Issue Detected or Apple Pay Issue
Detected.

Find put more about the Face ID Issue Detected

message !

Find out more about the Mobile Data, Ultra

Wideband and Apple Pay Issue Detected
messages !

With iOS versions earlier than iOS 15.2, you can

only see if a replacement part has been
identified as an Unknown Part.

Information about parts and service history is

collected by Apple and stored as part of the
device information maintained for your iPhone.
This information is used for service needs,
safety analysis and to improve future products. 

Parts and service history is only shown if your

iPhone has had a part replaced or if a part isn't
functioning as expected. If a part has been
serviced more than once, only the most recent
service will appear.

iPhone parts and service history is linked to the

serial number of your iPhone. If your iPhone has
been repaired in a way that generates a new
serial number, you'll only see the parts and
service history that's associated with the new
serial number.

Importance of service by trained

technicians using genuine Apple
parts

For most customers, visiting a professional

repair provider with certified technicians who
use genuine Apple parts is the safest and most
reliable way to get a repair. These providers
include Apple and Apple Authorised Service
Providers, and Independent Repair
Providers, who have access to genuine Apple
parts.* Repairs performed by untrained
individuals using non-genuine parts may affect
the safety and functionality of the
device. Genuine Apple parts are designed to fit
precisely within the device. Also, repairs that
don't replace screws or cowlings correctly may
leave behind loose parts that could damage the
battery, cause overheating or result in injury.

Depending on your location, you can get your

iPhone serviced – in or out of warranty – by
visiting an Apple Store or Apple Authorised
Service Provider, or by sending your iPhone to
an Apple Repair Centre. Genuine Apple parts are
also available for out-of-warranty repairs from
Independent Repair Providers or through Self
Service Repair.*

* Independent Repair Providers have access to genuine

Apple parts, tools, training, service guides, diagnostics
and resources. Repairs by Independent Repair Providers
are not covered by Apple's warranty or AppleCare plans,
but may be covered by the provider's own repair
warranty. Self Service Repair provides access to genuine
Apple parts, tools and repair manuals so that customers
who are experienced with the complexities of repairing
electronic devices can perform their own out-of-warranty
repairs. Self Service Repair is currently available in the
United States for iPhone 12 and iPhone 13 models and
iPhone SE (3rd generation).

Learn more

About genuine iPhone batteries

About genuine iPhone cameras
About genuine iPhone displays

Published Date: June 16, 2022

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