Donald Friedlein Jr

9322 Camino Venado, Helotes, TX 78023

330-431-5496
donald.friedlein@gmail.com
www.linkedin.com/in/don-friedlein-jr/

DATABASE ADMINISTRATION / TECHNICAL SUPPORT ● TESTING / DEBUGGING ● SOLUTIONS ARCHITECT

Highly analytical, results-driven, and performance-focused IT professional with broad-based business acumen and a
rare blend of analytical and technological skills. Innate talent for leveraging technology to eliminate inefficiencies and
optimize use of available information. Proven track record of structuring and implementing projects that yield
measurable results and productivity gains through multiple change and improvement initiatives. Keenly focused on
customer requirements and service levels, which directly contribute to bottom-line results. Highly regarded as a key
resource, critical thinker, and out-of-the-box problem solver.
CORE COMPETENCIES
 Collaborative Leadership  Integration Management / Development
 Strategic Planning / Prioritization  Website Creation / Maintenance
 Systems Upgrades / Backups  Proficiency in TCP/IP Protocols
 Requirements Development / Interpretation  Patch Management
 Desktop Support / Network Infrastructure  Superior Customer Service
 Security Management  Complex Problem Solving / Troubleshooting
 Email Systems / Applications Support  Customized Reporting / Tools
 Root Cause Analyses  Training / Mentoring
 Program / Project Management / Execution  Excellent Communication Skills
 Process Development / Documentation

TECHNICAL SKILLS
Software: Visual Basic 2010 Professional, C#, MS Office Suite, Word Pad, Ventrilo VOIP, Mumble VOIP, Skype,
Photoshop CS4 -CS5, Webpage Design, Dream Weaver, FTP, SQL, HTML coding for webpage / site
development, Windows XP, Vista, 7 (32bit and 64bit), Windows 10 (32bit and 64bit)
Hardware: Ram, Fans, Power Supply, Hard Drives, CD/DVD Drive Replacement, Modems, Routers, Switches,
Sound Cards, Graphics Cards, NIC's, USB Hubs, Printers
Applications: IP addressing (Static and DCHP), Networking, OS Installs, Backups, System Images, Driver Updates,
System Updates, Software Upgrades

PROFESSIONAL EXPERIENCE

Diebold Nixdorf Inc., Canton, OH 2015 - 2022

Global leader in providing integrated services, systems, and software solutions in the banking and retail industries in
over 100 countries and ~$4B in revenue.
Installation Technician, TX 2020 - 2022
Service Technician Level II, AZ 2015 - 2020
Performed software and hardware installations and minor repairs on all Diebold Nixdorf products and services.
Oversaw troubleshooting and debugging, and provided solutions to customer issues. Managed 12 contractors.
 Managed a large project for customer Transfund in Arizona that was a total of 150 machines. Attended planning
meetings with the customers, answered all their questions, and resolved all their issues. Troubleshot any
problematic project issues with deployment. Project was valued at several million dollars.
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Diebold Nixdorf Inc. (Continued)

 Troubleshot a vault access unit installed at a client site that was failing at installation. The customer was not
happy. Took over the installation, corrected the issues, completed the project, and met customer expectations.
Trained employees to ensure they were comfortable with the products used and they knew how to operate the
unit properly.
 Trained third-party contractors to perform installation tasks, trained security alarm vendors on alarm wiring, and
assisted riggers with the installation of the ATM, surround, branding signs, routers, switches, etc.

Smart Source Inc., Cleveland, OH 2013 - 2015

Supporting global retailers and national food chains along with tech giants and financial powerhouses, offering rich IT
and talent expertise. 
Independent Contractor
Installed and managed equipment for clients. Resolved issues such as helping clients who were locked out of their
accounts.
 Completed data migration and backups.
 Installed business copiers and networking.
 Troubleshot hardware and software issues.
 Provided hardware component replacement and staging hardware.

ComDoc, Cuyahoga Falls, OH 2007 - 2012

Xerox Business Solutions Company is a leading local provider for Xerox® ConnectKey® copiers and printers as well as IT
services.
Product Disposition Tech 2011 - 2012
Product Disposition Lead, Akron, OH 2010 - 2011
Oversaw the product disposition team, which encompassed all of the following programs and parts: reclamation,
national parts reclamation, product disposition, service pool, wholesale, toner reclamation, and the hard-drive
destruction and / or return program.
 Trained and licensed new tow motor operators.
 Trained new partners added to the product disposition team.
 Ordered supplies needed for the department.
 Provided customer service.
 Provided IT support for the Distribution Center (DC) when requested by Product Support Department (PSD) or
from other partners of the IT team.
National Parts Reclamation Tech 2009 - 2010
Built the national program, which supplied reclamation parts to all global sister companies.
 Created all of the forms, tracking formulas, and spreadsheets for the program.
 Provided customer service to the global sister company while still assisting parts reclamation.
Parts Reclamation Tech 2008 - 2009
Reclaimed parts from unit returned from the field.
 Managed the parts reclamation inventory and ensured accuracy on all reclamation of on-hand products.
 Created the spreadsheets currently being used in parts reclamation today.
Shipping and Receiving 2007 - 2008
Assisted warehouse manager in training new employees in all areas of shipping.
 Ensured product was shipped properly preventing damages.
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 Initiated address updates to customer accounts to ensure accurate delivery.

EDUCATION

Associate of Applied Business (AAB) in Management Information Systems

GPA - 4.0 average
Member of the Phi Theta Kappa Honor Role Society
Stark State School of Technology, North Canton, OH

PROFESSIONAL DEVELOPMENT

Python programing language, expected completion 10-01-22

Refresh on HTML, CSS, VB, SQL, and C#, expected completion 11-01-22
AWS Practitioner to AWS Architect, starting program 10-22-22