 If there is no nominee and no joint holder

If the savings account of the deceased does not have a nominee registered and is not a joint account,
then the bank will pay the money to the legal heirs.

As per the bank's website, "As disposal with legal representation is time consuming, to improve
customer service, our Bank has devised a system of settling the accounts without production of legal
representation on the basis of Indemnity - cum - Affidavit. This is applicable only when: a) The
customer has died INTESTATE i.e. without a WILL and b) There are no disputes among the legal heirs
and all the legal heirs (other than those who have furnished a Letter of Disclaimer) join in
indemnifying the Bank and there is no reasonable doubt about the genuineness of the claimant(s)
being the only legal heirs." The letter of disclaimer can be accessed

Do keep in mind that the documents that you will be required to submit depends on the amount of the
claim made, i.e., total balance plus interest.

If the amount claimed does not exceed Rs 5 lakh, then the bank will ask you to submit the following
documents:

 Photocopy of the Death Certificate (Original shall be verified by the Bank)

 KYC details of all the legal heir(s).
 Account details of the Claimant(s) (If available)
 Revised Claim Form duly filled and signed by the Claimant(s).
 The Declaration in the Revised Claim form regarding the legal heirs of the deceased is to be signed by-
i) One Independent person well known to the family of the deceased but unconnected with it and
acceptable to the Bank OR
ii) By any account holder (KYC complied) of the Bank known to the family of the deceased but
unconnected with it OR
iii) By any Govt. Official whose signature is verifiable by the Bank.

 Stamped Letter of Indemnity (COS 540) from the Claimant(s).

 Letter of Disclaimer (if applicable)