LAMPIRAN

Kehandalan

Reliability Statistics
Cronbach's
Alpha N of Items
.798 5

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 14.34 11.924 .641 .739
x2 14.43 12.086 .533 .780
x3 13.80 14.404 .455 .795
x4 14.35 12.654 .595 .755
x5 14.92 12.559 .704 .725

Daya tanggap

Reliability Statistics
Cronbach's
Alpha N of Items
.804 4

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 11.28 7.800 .759 .701
x2 10.73 8.947 .579 .780
x3 11.25 7.462 .583 .775
x4 10.96 6.423 .635 .762
Jaminan

Reliability Statistics
Cronbach's
Alpha N of Items
.840 5

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 16.34 10.954 .574 .831
x2 15.62 12.076 .687 .803
x3 15.71 10.127 .725 .784
x4 15.76 11.578 .901 .765
x5 16.01 11.202 .500 .856

Empati

Reliability Statistics
Cronbach's
Alpha N of Items
.881 5

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 15.56 11.703 .710 .858
x2 15.45 11.179 .898 .813
x3 15.82 11.866 .702 .859
x4 16.30 11.020 .712 .861
x5 15.15 14.088 .605 .882
Bukti fisik

Reliability Statistics
Cronbach's
Alpha N of Items
.885 4

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 9.09 11.477 .766 .850
x2 9.31 11.307 .676 .880
x3 9.23 9.674 .731 .869
x4 9.21 10.491 .866 .811

Kepuasan masyarakat

Reliability Statistics
Cronbach's
Alpha N of Items
.962 8

Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected Item- Alpha if Item
Item Deleted if Item Deleted Total Correlation Deleted
x1 25.25 50.856 .801 .960
x2 25.83 49.334 .848 .958
x3 25.55 46.129 .878 .956
x4 26.10 50.455 .797 .960
x5 25.33 50.021 .847 .958
x6 25.76 46.912 .873 .956
x7 25.42 48.125 .929 .953
x8 25.79 47.339 .886 .955