Professional Documents
Culture Documents
Character and Competency Framework (DIR MAGSALOS)
Character and Competency Framework (DIR MAGSALOS)
END
THE SIGNIFICANCE OF CHARACTER AND COMPETENCY
S.E.R.V.I.C.E
PPSC CORE VALUES
S- SERVANTHOOD
E- EXCELLENCE
R- RESPONSIBILITY with ACCOUNTABILITY
V- VALUING PEOPLE and RESPECT FOR HUMAN RIGHTS
I- INTEGRITY
C- COURAGE / PATRIOTISM
E- EMPOWERMENT
MakaDiyos (God-fearing)
We value faith and spirituality as our moral foundation and understand
the works of the Almighty in our careers. Despite differences in religious
beliefs, we recognize the importance of creating an environment where
faith can be expressed and practiced. We maintain respect of every
religious beliefs and practices – and decry any discrimination against them.
We stand by the principle that the Almighty is the sole foundation in where
our decisions revolve; acknowledging the importance of deepening our
spiritual views to sustain professionalism and contribute to society as whole
through love, respect, peace, and understanding.
Makatao (Pro-people)
Mandated by the constitution to maintain peace and order and directly work with
the community, we act in the best interest of the public as a whole. We treat our
communities as our beneficiaries as well as our partners for change. We innovate
and think of ways to improve our services towards the communities that we
belong to and serve. We bridge the gap through different public safety initiatives
that would address the security needs of the community. We are steadfast on
creating safe spaces to live, work, and do business.
We make sure that we respect and value the citizen’s rights and use our authority
to uphold these. Being in the public service, we are grounded. We engage and
listen to the needs of individuals and groups so as to build their respect and trust
to police service.
Makakalikasan (Pro-environment)
We are committed towards protecting the environment and the country’s
natural resources; preventing environmental crimes and working hand in
hand with the local communities on advancing environmental health
programs and initiatives.
We must display the highest form of integrity, hospitality, and esteem towards
faith and family – values which characterize the Filipino nation.
Service
We are part of the state’s movement towards addressing the needs of each
community and work for their best interests. Our brand of leadership rests in public
service.
We are creative and innovative in using available resource to ensure security and
work hand-in-hand with the local government unit and non-governmental
organizations. We overcome limitations and adversaries in commitment to deliver
the best outcome.
KNOWLEDGE
• We cherish and emulate the patriotic ideals and acts of patriotism of
our forbears and heroes, learning from their philosophies and feats
• We are aware of the different needs and issues around the community
that needs addressing
• We are updated with the different policies and programs that exist in
the community
• We can identify organizations and institutions existing around the
community that can be partners for public service activities
• We are capable of participating in community-building approaches in
dealing with environmental, educational, and other sectoral issues.
SKILLS
• We are skillful in nurturing patriotic spirit among our colleagues
and our community
• We strategically communicate with respect and consideration to
our audience
• We respond to community needs in a timely, efficient and
responsible manner.
• We are adaptive and innovative in working with fellow public
safety officers, government officials, community leaders, and the
public sector as a whole.
ATTITUDE
• We exemplify the highest form of patriotism in all our actions;
embodying love of country and people above all else
• We demonstrate the will to cultivate patriotic ideals and actions no
matter what the cost
• We show open-mindedness and self-control whenever conflict arises
• We take into consideration how others want to be treated
whenever we interact with them
• We are motivated by public service, making sure that our efforts
create a positive impact
HONOR
We recognize the responsibility that the public entrusts us. Thus, we build trust and
uphold the integrity of the police organization in performing our duties. We
maintain the highest professional value and moral and ethical standards of police
service.
We recognize that our public image is a reflection of the whole police organization.
We give value to how the citizens perceive us as a representative of the state. And
so, we ensure that we deliver effective and efficient services to our beneficiaries no
matter what the cost.
Whenever there is conflict, we uphold the moral high ground and use physical
force only and only if the exercise of persuasion, advice, and warning is not
sufficient and never out of outrage.
We believe that “justice delayed is justice denied” hence we take due and
efficient action in the conduct of our investigation and crime detection.
KNOWLEDGE
• We are knowledgeable on the provisions inside the PNP
Operations Manual, the Managing Patrol Operations Manual, the
Revised Penal Code (RA 3815), the Civil Code of the Philippines (RA
386), and other documents and policies relating to the
performance of our duties
• We are aware of different conflict resolution styles and leadership
competencies that can be used when confronted with tension
SKILLS
• We strictly follow guidelines of custodial investigation (RA 7438), chain of
custody, and criminal procedure in the conduct of investigation
• We show proper management of fluid, dynamic, and life-altering conflicts
• We effectively apply the conflict resolution style appropriate to the situation at
hand
• We capably utilize human and other resources to fast-track service delivery
• We functionally coordinate with other police units that would support and
enhance the performance of our duties
ATTITUDE
• We respect the citizens and their rights even when they are
under investigation
• We are calm, fair, and unbiased in handling suspects of any
crimes and assert that an individual is innocent until proven
guilty by any court of law
• We do not use our position as law enforcer to defy and
unfavorably use the law
PSOAC PROGRAM OF INSTRUCTIONS & OUTCOMES FRAMEWORK
Module 1: Public
Safety Role and Context Leaders who are:
Module 2: Public Safety
Officer as Professional • Value-Laden Leaders
Module 3: Public Safety • Ethical Leaders
Captains/ Majors
Organization and Management • Good Communicators
playing the roles of: Module 4: Public Safety • Community Organizers
Operations and Mobilizers
• Chief of Police of
Class B
Module 5: Public Safety • Police Administrators
and the Community
municipalities • Good
• Deputy COPs Module 6: Public Safety
Technology and Cyberspace
Mentors/Teachers
• Precinct
Commanders Module 7: Public Safety • Analytical and Critical
• Platoon Leaders of Action Planning Decision Makers
RPSB,PPSB, DPSB Module 8: Public Safety • Better Investigators
• Small Unit Career Transition
Commanders/Chiefs Management
• Intelligence
• Admin Officers Module 9: Public Safety • Advance Comp stat
• Section Chiefs
• Aide-de-Camps
Organizational Exercises Expert
Executive
OSEC
PLTCOL
up
Senior Managers
OAC
PCAPT to PMAJ
Junior Managers
OBC
PLT
Supervisors
JLC-SLC-OCC
PMSGT to PEMS
Front liners
BRC
Patrolman to PSSGT
LEVEL 5
(EXECUTIVES)
LEVEL 4
(SENIOR MANAGERS)
LEVEL 3
(JUNIOR MANAGERS)
LEVEL 2
(SUPERVISORS)
LEVEL 1
(FRONTLINERS)
LEVEL 1 (FRONTLINERS)
1. We are discerning and 2. We uphold and respect 3. We never engage in 4. We are honest in
rational in our decisions. the constitutional right of acts of corruption and thought and in deed.
all. bribery.
- We make decisions by consulting - We are knowledgeable on laws - We commit ourselves to the
our colleagues and immediate pertaining to constitutional and service without counting a cost
supervisors, and abiding by and serve the community without - We are role models of honesty.
human rights such as the Miranda
established police standards, Doctrine, Writ of Habeas Corpus, asking anything return.
rules, and regulations. Writ of Amparo and other similar - We do not take advantage of
doctrines. our position to serve personal
- We implement and accomplish - We practice ethical behavior in
directives from supervisors. interests and get undue the work place, focus on improving
- We respect human rights in all advantage. our performance and follow due
We give inputs to policy analysis situations and do not engage and
- We are honest in declaring our process in every operation.
and decision-making process. tolerate police abuses and illegal
assets and liabilities to ensure
activities.
- When confronted with policy transparency and accountability.
problems, we do critical analysis, - We are candid in everything we
- We are proactive in informing - We live simple and prudent
gather all necessary information, do personal and official functions.
and educating the community lifestyles and refuse to be involved
and come with possible options in any practice that can taint the
about their fundamental rights as
for an informed decision. name of the organization and the
citizens.
police service as a whole. - We perform our duty with
- We take into considerations the
- We are responsible in delivering utmost sincerity to gain public
impact of our decisions to the - We adhere to the moral and
the obligation of the State protect trust.
community, our partners, and ethical standards of public service
other stakeholders. the citizen. no matter what the cost.
LEVEL 2 (SUPERVISOR)
1. We are discerning and 2. We uphold and respect 3. We never engage in 4. We are honest in
rational in our decisions. the constitutional right of acts of corruption and thought and in deed.
all. bribery.
-We exemplify initiative in
presenting ideas, solutions, concrete - We encourage the promotion - We are truthful in declaring all
plans, and resolutions to our and respect of human rights. our assets, liabilities and net - We are sincere in performing
colleagues. worth. our tasks as police or public
- We analyze and accept suggestions - We continuously attend human safety officers regardless of
- We never accept anything,
and ideas, and develop these into rights seminar and related whether we are ON or OFF duty.
monetary or in kind, or any favor
concrete plans and actions. training to keep us abreast on
that could possibly affect and
new policies and procedures on
- We guide our colleagues especially influence our judgment in the
human rights.
our juniors in developing ideas, and performance of our duties and - We ensure that integrity and
use our experiences to mentor them - We do not tolerate any behavior assigned tasks. dignity are maintained as these
into making significant contributions that could lead to abuse or are the keys to gain public trust
to the team. - We adhere to the moral and
unnecessary violence. and confidence.
ethical standards of public service
- We involve our colleagues in - We fulfill the responsibilities and no matter what the cost.
decision- making process to ensure obligations cited in accountability
transparent and collaborative - We exemplify honesty,
mechanism.
decision. accountability and morality in - We walk the talk in upholding
- We work towards various professional relations. integrity, exemplifying
- We ensure that ideas and opinions
of others are heard and considered in
organizations and human rights workplace ethics, and
- We are honest and follow
order to have fair and good groups to ensure that the police demonstrating sincerity in
evaluation procedures vis-à-vis
judgment of matters that need to be organization protects and fulfilling our duties.
our personal lives as well as those
decided upon. upholds human rights.
of our colleagues.
LEVEL 3 (JUNIOR MANAGERS)
1. We are discerning and 2. We uphold and respect 3. We never engage in 4. We are honest in
rational in our decisions. the constitutional right of acts of corruption and thought and in deed.
all. bribery.
-We exemplify initiative in - We act as reliable figure that - We exercise clear conscience in
presenting ideas, solutions, concrete upholds the rights of every citizen in - We ensure that our personal lives the conduct of police operations,
plans, and resolutions to our the community. bearing in mind the core Filipino
are unsullied as an example to
colleagues.
- We serve as Community Relations others. values and professional ethics in
- We analyze and accept suggestions Officers that create platforms for the police public safety services.
and ideas, and develop these into disseminating information about new
concrete plans and actions. laws and policies that will uphold and
- We exercise good community
protect constitutional and human - We uphold kusang loob relations to protect our integrity
- We guide our colleagues especially and dignity as intelligence
rights. (initiative) in declaring facts and
our juniors in developing ideas, and officers and investigators.
use our experiences to mentor them - We participate in seminars and figures in public documents.
into making significant contributions training programs that enhance and - We walk the talk in upholding
to the team. enrich our knowledge on human rights integrity, exemplifying
and other constitutional rights. workplace ethics, and
- We involve our colleagues in - We are prudent in acquiring
decision- making process to ensure - We ensure accountability in police demonstrating sincerity in
possessions and conscious of living
transparent and collaborative operation and guarantee that human fulfilling our duties.
modest life as public servants.
decision. rights are respected at all times.
- We ensure that ideas and opinions - We work towards various
of others are heard and considered in organizations and human rights
order to have fair and good groups to ensure that the police
judgment of matters that need to be organization protects and upholds
decided upon. human rights.
LEVEL 4 (SENIOR MANAGERS)
1. We are discerning and rationale in our decisions.
CHARACTER AND COMPETENCIES
- We communicate and coordinate plans and contributions from
members of the team to decision-makers and leaders.
- We create avenues in which all members, regardless of ranks, can
voice out their opinions.
- We deliver instructions and decisions made by the executives without
bias and alteration.
- We develop criteria in decision making and find alternative solutions
to a problem.
- We are passionate in scholarly learning and in continuously
developing our strategies for organizational development.
LEVEL 4 (SENIOR MANAGERS)
2. We uphold and respect the constitutional right of all.
CHARACTER AND COMPETENCIES
- We lead in assessing every uniformed and non uniformed personnel
under our supervision.
- We do not hide nor alter any information that rules unfavorably
against any member of the unit.
- We provide resources and training to chiefs or unit heads to
capacitate them, and ensure that frontline members comply with
behavioral standards of the organization.
- We evaluate our performances in an effort to reduce violations in
police operations manual and take appropriate actions on our
findings.
LEVEL 4 (SENIOR MANAGERS)
3. We never engage in acts of corruption and bribery.
CHARACTER AND COMPETENCIES
- We uphold moral and ethical values when declaring facts
and figures in our Statements of Assets, Liabilities and Net
Worth (SALN).
- We lead by example and exemplify honesty and integrity
in our personal and professional lives.
- We are prudent and modest in acquiring personal
possessions and properties in accord with our capacity and/or
socially accepted lifestyle as public servants.
LEVEL 4 (SENIOR MANAGERS)
4. We are honest in thought and in deed.
CHARACTER AND COMPETENCIES
- We uphold value and ethical leadership as an example
to personnel and maintain good community relations.
- We ensure that police operational procedures are
strictly implemented with competence, integrity and
dignity.
LEVEL 5 (EXECUTIVES)
1. We are discerning and 2. We uphold and respect 3. We never engage in 4. We are honest in
rational in our decisions. the constitutional right of acts of corruption and thought and in deed.
- We implement, communicate, and all. bribery.
evaluate new and innovative - We are hands-on in ensuring that
practices that can radically improve every division under the organization is - We challenge colleagues whose
the organizational culture, attitude, - We act as role models in exhibiting
compliant with the standards and behavior, attitude, and language
and performance. procedures stated in relevant laws. transparency in SALN and other
contravene with the expectations
official documents and transactions.
- We make sure that every - We are accountable for ensuring that of the public and the service.
individual contribution is heard in police service remains well-versed with
order to create a unified and prescribed rules and regulations - We fully participate in evaluation - We give positive and
inclusive development for the according to the law. procedures by the Commission on constructive reviews to fellow
organization. - We use available resources to Audit and other oversight bodies. police officers.
implement checks and balances within
-We empower our colleagues by - We are open to colleagues and
the unit and provide appropriate
creating a culture of learning, and other concerned agencies with - We inspire the community and
actions on findings and
by launching and promoting recommendations. regard to unit’s financial status and act with principle and self-respect.
innovations. other opportunities available for our
- We evaluate our performances in an
- We build up leaders which can personnel. - We create strategies and
effort to reduce violations in police
effectively take informed and operations manual and take - We make sure that all deals, approaches on how to gain the
thought-out decisions that are appropriate actions on our findings. donations, and partnerships that public’s approval and trust in our
aligned to the vision and mission of involve funding are fully disclosed local police officers and public
- We provide venues where the public
the organization. and not used for personal gain. safety agents.
can air their grievances on abusive law
- We lead and pioneer reflective enforcers under our units.
- We take appropriate action in - We encourage our colleagues to
activities that assess existing
- We take responsibility for the action reprimanding personnel allegedly maintain in our workplace, and
structures and processes of the
of the unit under us and ensure that no involved in any form of corruption respect the integrity of the PNP.
organization.
law enforcer is above the law. and bribery under our supervision.
LEVEL 5
(EXECUTIVES)
LEVEL 4
(SENIOR MANAGERS)
LEVEL 3
(JUNIOR MANAGERS)
LEVEL 2
(SUPERVISORS)
LEVEL 1
(FRONTLINERS)
LEVEL 1 (FRONTLINERS)
1. We are sensitive to cultural 2. We are diligent in the 3. We are collaborative with 4. We are responsible and
norms, as well as gender- exercise of our general the community. accountable for all our
sensitive, in the performance powers to conduct arrest, actions.
of our duties in the local search and seizure.
areas.
- We strictly adhere to established
procedures to have an orderly and fair - We engage with community
- We ensure that the conduct or members in promoting peace and - We follow decisions based on
conduct of investigation and other police
operations. arrest, search and seizure are in order in their area. established rules and regulations,
accordance with the established but will also act accordingly
- We seek advice from colleagues or
standards, rules and regulations in using intuitive logic to deal with
senior officers to be certain of our actions
when handling gender and culturally- police operations. complex security problems.
sensitive cases.
- We seek advice from community
- We promptly address cases and leaders and concerned citizens
complaints about discrimination and
with regard to maintaining peace
harassment towards a person or a - We adhere to the operational
community with reason and justice. and security in their area.
procedures and respect the rights
of every individual during the - We ensure that personal biases
- We adhere to eliminate the culture of
“victim- blaming” against victims of conduct of operations. shall not affect rational decision-
rape, violence and harassment. making, but will also remain
- We seek to win the trust and sensible open-minded at all
- We openly welcome gender- related confidence of the community in
- We seek advice from our times.
complaints, making sure that each of
these are heard and looked into supervisors when in doubt. our beat assignment.
objectively and judiciously.
LEVEL 2 (SUPERVISORS)
1. We are sensitive to cultural 2. We are diligent in the 3. We are collaborative with 4. We are responsible and
norms, as well as gender- exercise of our general the community. accountable for all our
sensitive, in the performance powers to conduct arrest, actions.
of our duties in the local search and seizure.
areas.
- We are abreast with modern - We uphold the core Filipino - We uphold the core Filipino
techniques in resolving and values in building relations and values in performing our duties
adaptive measures in resolving partnerships with the both in personal and professional
- We act as Patrol Supervisors,
culture and gender- sensitive community. capabilities.
overseeing that police operational
cases.
procedures are strictly observed.
- We use technology in conducting
programs and campaigns as - We encourage our personnel to - We exercise critical thinking and
community relations officers. engage in the community events analysis in conducting intelligence
that will foster camaraderie and and investigation.
- We exercise our core Filipino uphold cultural understanding.
values in performing our duties
and developing collaborative and - We practice the core Values in
sustainable relationships with the service and other laws
people in the community. - We create platforms for open - We exercise participatory
pertaining to arrest, search leadership by soliciting
and seizure during police communication as first
- We create a conducive workplace responders to crises and natural suggestions from superiors and
for genders and avoid operations. subordinates.
disasters.
discriminative language and
actions.
LEVEL 4 (SENIOR MANAGERS)
1. We are sensitive to cultural norms, as well as gender- sensitive, in the
performance of our duties in the local areas.
CHARACTER AND COMPETENCIES
- We practice ethical and moral standards in resolving culture and
gender- sensitive cases.
- We are approachable and effective communicator in giving
information and conducting investigation on culture ang gender-
sensitive cases.
- We exercise critical and analytical thinking in planning and executing
police programs; considering norms, cultures and traditions in its
implementation.
LEVEL 4 (SENIOR MANAGERS)
2. We are diligent in the exercise of our general powers to conduct arrest,
search and seizure.
- We ensure that in times of - We performing our duties with - We ensure that prompt action as
difficulties, we demonstrate utmost sincerity and beyond well as fair treatment is given to - We ensure partnership with
emotional stability and logical working hours if situation all citizens whenever they need our the community and other
reason to come up with correct demands it. assistance. stakeholders in maintaining
and fair judgment. peace and order.
- We demonstrate emotionally - We see to it that all queries, - We ensure that personnel under
intelligent behaviors amongst our request and concerns of the public our supervision will do the same in
colleagues and exemplify effective are properly dealt with an responding promptly to the needs
leadership at all times. accordance with rules and of citizens.
regulations. - We coordinate with the other
law enforcement agencies and
- We commit to engage and civil society groups to help our
connect with our peers and - We act to remove the blue code organizations in crime
colleagues in order to understand - We unceasingly emphasize in our units and instead, we prevention and similar anti-
their needs and lend a hand in patriotism as the fiber of our promote accountability and criminality campaigns.
their professional and personal being as State actors and public respect to public to public trust
concerns. servants. and faith in us.
LEVEL 3 (JUNIOR MANAGERS)
1. We are courageous, 2. We have strong sense of 3. We enforce laws 4. We are committed in
calm and with self- duty. ordinances without fear or maintaining peace and
restraint. favor. order.