Learner technical issues

Logging into portals

Yes

ATP instructs Was Email Assessment Inform assessment inbox

Tutor checks that Has the issue Was the email
inbox and CQI will Learner
ATP

learners have learner to of the mistake and re-upload

Start learner received No resolved? No address sent to CQI Yes
perform email provide login the learner with correct email contacts ATP
received emails 2 emails? correct?
checks information address

Yes
No

Learner needs to:

-Check their Junk mail folder
-Check with IT that their email has not
CQI resolves
CQI

been blocked if they are using a work

problem
email address
-Check the email address the ATP used
was correct
SARAS

Course/learner details issue

Learner clicks
Learner

Learner checks Does Can Contact

Learner to Forgot the learner Learner takes
course, learner and the learner have Yes Issue is with? No Assessment
contact ATP password for a log in? exam
log in details on portal an issue? inbox
reset

Log in issue Yes

No